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This blog provides you with the latest and greatest innovations that our SAP S/4HANA
Cloud 2005 release has in store for you in the area of Sales. To name just a few highlights:
With this new Order-to-Cash Dashboard for Sales and Service, you have now direct access to
SAP S/4HANA Cloud data based on live connectivity and the integration into SAP Fiori
launchpad, integrated into SAP S/4HANA Cloud role and screen variant management.
The dashboard offers significant key performance indicators such as sales volume, open sales
orders, open deliveries, incoming sales orders, and sales cost, as well as comprehensive key
figures from service, such as incoming service orders and open service orders.
Picture 1: Order to Cash Dashboard
1: Switch between the three analytical pages: Sales Volume, Profit Margin, and Open Orders
2: Switch between different dimensions, such as sales organization, sold-to party, or product.
Here you can also access the Explorer mode. The explorer mode allows users to add new
dimensions and new values to the charts. You can save the explorer view in My Views
4: Page filters, such as billing date, sales office, or customer group help to analyze the right
data. Each page contains page filters that apply to the whole page. The time range filter is set
as Current Month by default. You can change it to the Current Quarter or Current Year. (Current
month/quarter/year is calculated to the current date).
Note 1: Stories/dashboards (SAP S/4HANA data only) are shipped via SAP Analytics Cloud
Content Repository. The standard delivery can be used as templates, and this allows customers
to copy and adapt or create their own stories.
Sales Volume: Gain a real-time overview of sales volume by calendar month/quarter and
sales organization, top customers, open sales orders by sales org, customer, customer
group, material, and material group.
Profit Margin: Compare sales volume and profit margin over time and by the sales
organization. Analyze top customers by sales volume, profit margin, and net sales cost.
Check your pricing strategies and monitor the costs.
Incoming Orders: The Incoming Orders page combines sales and service key figures. It
provides sales managers with a single view of the incoming workload and pending
workload for both sales and service. Sales managers can monitor key figures, such as
incoming sales orders and incoming service orders at a glance, and draw conclusions
from the data. This also provides insights into the after-sales process, which helps to
improve customer satisfaction and customer-oriented selling.
Note 2: The key figures are calculated based on items that are part of business objects, for
example, invoice items in customer invoices, or credit memo items in credit memos. However,
this can also be mixed, for example, credit memo items can be part of invoices but still contribute
to the Credit Memos key figure.
In the table below, you find an overview concerning the key figures delivered with the new Order-
to-Cash Dashboard for Sales and Service:
Sales Volume The total invoiced sales achieved during a specified period.
Credit Memos The total amount of credit memos during a specified period. This is
based on credit memo items (credits) that have not been canceled.
Cancellations The total amount of invoices that have been canceled during a
specified period. This is based on customer invoices that have been
canceled. Cancellation documents are not considered at all.
Net Sales Cost Costs of sales volume minus costs of credit memos
Incoming Sales Orders Orders which are relevant for billing or delivery, but which have not
yet been processed
Incoming Service Orders Service orders that have been created in a certain month
Open Sales Orders Confirmed sales orders for which a delivery document has not
yet been created in the period of the planned billing date (goods
issue date). In this case, the net amount of the confirmed
schedule lines is shown.
Open Service Orders Service orders that don’t have the status Completed n a certain month
Business background: you regularly receive orders maintained in XLSX files. As sales orders
are fundamental to any inventory and order management system, sales order should be entered
into your system as soon as possible. You have now to create sales orders based on the data
maintained in these XLSX files, and you need to manually enter the order data and create them
one by one in the Create Sales Orders app.
With the new SAP Fiori app “Import Sales Orders”, you can batch-create sales orders directly
from XLSX spreadsheet files. After an order data file is uploaded, the system automatically
creates sales orders, thereby reducing manual workload and enhancing work efficiency for
internal sales reps.
Note 3: The sales order fields provided in this app do not suffice for creating sales orders with a
billing plan or for one-time customers. If you have created these sales orders using the app, you
must make order data complete later in the “Change Sales Orders – VA02” app.
Note 4: Technically, the import of sales orders requires field names that uniquely identify sales
order fields. Currently, only a limited number of order fields are available for import. You can find
their field names in the template
Key process:
This sheet provides a list of sales order fields that are either required (marked with an asterisk) or
optional. You can add optional fields to the “Order Data” sheet as needed.
Note 5: If you want to use your own XLSX file, instead of the template, to import sales orders,
you have to adapt your own XLSX File with the technical names (the basis for sales order
import) provided in the standard template.
After filling in order data and uploading your file, you can preview the order data, including
header and item details.
If your file contains missing or invalid information, a preview is not possible. Revise your file by
referring to the message displayed before attempting to reupload. Generally, you need to pay
attention to missing or invalid information at three levels: Column-level, Row-level, and Cell-level.
After you have verified the data integrity and validity of the file, you can import sales orders from
your preview page. It may take some time before the order creation is completed. You can
navigate to the import history to query the order creation status.
Picture 4: Import Sales Orders app – Create sales orders from your file
You can track the history of sales order imports in the system, including order creation time,
order creation status, the application log, and other information about each import