Kortni Darrow

kortnidarrow@gmail.com

Education:
Westminster College, Salt Lake City, Utah

Master’s in Arts of Teaching in Severe Special Education

GPA: 3.9
Attained: August 2016- May 2018
Bachelor of Science in Developmental Psychology
GPA: 3.45
Attained: August 2010 - May 2012

Work Experience:
Severe Special Education Teacher, Ecker Hill Middle School
August 2019-November 2019
o Collaborated with staff to ensure goals were met (OT, PT, Speech, etc)
o Differentiated materials for each student
o Provided whole class lessons and activities
o Trained staff members on my behavior plans
Special Educator, Dual Immersion Academy
May 2019-August 2019
o Created age appropriate curriculum
o Taught Utah Core Curriculum
o Behavior Management Skills
o Provided interventions (academic & behavior)
o Conducted IEP Meetings
o Maintained data
o Communicated and partnered with families (academic and behavior)

Severe Unit Special Education Teacher, Mount Jordan Middle School

August 2018-October 2018
o Provided one-on-one strategies to improve behavior
 o Differentiated materials for each student
o Whole class lessons and activities
o Collaborated with specialists depending on the service needed
o Created, presented, and planned for IEP meetings and goals
o Provided restraints as needed
o Trained staff members on my behavior plans

Co-Director, Community Education Partnership of WVC

2014-
2018
o Create core-curriculum activities to engage all learning types
o Provide one-on-one aid with homework
o Provide essential reports
o Manage and track behavioral incidents
o Created reward system (parties, events, personal items, play store)
o Collaborated with parents, colleagues, and administration to improve programs
success
Program Coordinator, Americorps 2015-2018
o Provided one on one mentoring to students struggling to read on grade level
o Maintains data to ensure intervention methods were effective
o Recognized student success and celebrated goals with rewards systems
o Volunteered over one hundred hours to various locations throughout Salt Lake
City
o Implemented reward program to increase attendance
o Collaborated with parents to design goals to increase student attendance

Customer Care Professional, American Express 2012-2015

o Consistently exceeds goals and maintains top performer status
o Proactively takes on leadership opportunities such as presenting in team meetings
and organizing team competitions based around key metrics including Value
Generation
o Provides excellent customer service by building rapport with clients
o Trained new associates, actively sat with new colleagues as an example, provided
support to colleagues
o Top sales associate by matching credit cards with clients spending and ensuring
the most benefits out of the card

Rotational Coach/Mentor, American Express 2013-2014

o Instructed others and personally delivered our Relationship Care ethos internally
and externally
o Provided valuable feedback and coaching to CCP’s focusing on strengths as well
as areas of opportunity
o Demonstrated Relationship Care practices in group call modeling sessions, one-
on-one coaching, and support in class learning
 o Assessed readiness, applied appropriate learning style, and demonstrated respect
for individual concerns and cultural backgrounds.
o Brand Ambassador by being sent to New York for the US Open to represent the
American Express brand
o Completed LEAD program, which provides employees access to top leadership
trainings and ensures their quality leadership is represented
o Taught upsell techniques, connecting to the client, look for patterns in spending
and techniques to offer new cards
Project Coordinator, One Million Bones Initiative 2011-2014
o Managed the development and execution of a global initiative on the Westminster
Campus
o Organized educational presentations to drive awareness and inspire others about
Genocide in Africa
o Presented to local and National members of the United States Congress

Server/Caterer, Mo’s Neighborhood Grill 2011-2014

o Met the needs of customers by delivering top notch customer service
o Worked in a timely manner with many time constraints catering, ensuring the set
up looks great
o Prepared food for many large groups, parties, and events
o Ensured customer satisfaction

Team Leader, Convergys 2005-2010

o Developed and hosted strategic trainings across multiple sites
o Researched and verified all possible sources and came to a collaborative
consensus within company policy
o Created electronic communications and documents that were shared amongst sites
o Provided specific behavioral performance feedback and appropriate coaching and
development to ensure each employees success