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  • 713 Lifecyclereport 2020042312571247

    Caricato da

    Mikhail Opulencia
    9 visualizzazioni2 pagine

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    713-Lifecyclereport-2020042312571247

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    © All Rights Reserved
    Scarica in formato XLS, PDF, TXT o leggi online su Scribd
    Segnala contenuti inappropriati
    9 visualizzazioni2 pagine

    713 Lifecyclereport 2020042312571247

    Caricato da

    Mikhail Opulencia

    Copyright:

    © All Rights Reserved
    Scarica in formato XLS, PDF, TXT o leggi online su Scribd
    Segnala contenuti inappropriati
    di 2

    Life cycle report

    713 - Yvonne Tabjan

    23/04/2020 - 23/04/2020 - 00:00 - 24:00

    Created on 23/04/2020 12:57:12 by 5900

    Time: 23/04/2020 06:00:40 - 23/04/2020 07:03:41 Duration: 01:03:01 Call direction: Incoming Phone Number: Location: Caller ID:

    Start time Duration Event type Device type Reporting Full name Comment

    23/04/2020 06:00:40 00:00:00 Set Make Busy Agent 713 Yvonne Tabjan

    23/04/2020 06:00:41 01:03:00 Set Make Busy Agent 713 Yvonne Tabjan

    23/04/2020 07:03:41 00:00:00 Remove Make Busy Agent 713 Yvonne Tabjan

    Time: 23/04/2020 07:04:31 - 23/04/2020 07:05:06 Duration: 00:00:35 Call direction: Incoming Phone Number: 033182880305 Location: 033182880305 Caller ID:

    Start time Duration Event type Device type Reporting Full name Comment

    23/04/2020 07:04:30 00:00:00 IVR Enter

    23/04/2020 07:04:30 00:00:00 IVR Exit

    23/04/2020 07:04:31 00:00:16 Call transfered Queue P403 Spec_Akzo_Mon_US

    23/04/2020 07:04:45 00:00:06 In Queue Queue P403 Spec_Akzo_Mon_US

    23/04/2020 07:04:46 00:00:05 Ringing Agent 713 Yvonne Tabjan

    23/04/2020 07:04:51 00:00:13 Answer ACD Agent 713 Yvonne Tabjan

    23/04/2020 07:04:51 00:00:15 Call segment complete Agent 713 Yvonne Tabjan

    23/04/2020 07:05:04 00:00:00 Start Work Timer Agent 713 Yvonne Tabjan

    23/04/2020 07:05:04 00:00:00 Call end ANI 033182880305 W NE Illinois, Chicago

    Time: 23/04/2020 07:06:37 - 23/04/2020 07:07:08 Duration: 00:00:31 Call direction: Incoming Phone Number: 033182880305 Location: 033182880305 Caller ID:

    Start time Duration Event type Device type Reporting Full name Comment

    23/04/2020 07:06:36 00:00:00 IVR Enter

    23/04/2020 07:06:36 00:00:00 IVR Exit

    23/04/2020 07:06:37 00:00:16 Call transfered Queue P402 Spec_Akzo_Mon_FR

    23/04/2020 07:06:50 00:00:04 In Queue Queue P402 Spec_Akzo_Mon_FR

    23/04/2020 07:06:52 00:00:02 Ringing Agent 713 Yvonne Tabjan

    23/04/2020 07:06:54 00:00:12 Answer ACD Agent 713 Yvonne Tabjan

    23/04/2020 07:06:54 00:00:14 Call segment complete Agent 713 Yvonne Tabjan

    23/04/2020 07:07:06 00:00:04 Start Work Timer Agent 713 Yvonne Tabjan

    23/04/2020 07:07:06 00:00:00 Call end ANI 033182880305 W NE Illinois, Chicago

    23/04/2020 07:07:10 00:00:00 Finish Work Timer Agent 713 Yvonne Tabjan

    Time: 23/04/2020 10:31:52 - 23/04/2020 10:34:28 Duration: 00:02:36 Call direction: Incoming Phone Number: 033182880305 Location: 033182880305 Caller ID:

    Start time Duration Event type Device type Reporting Full name Comment

    23/04/2020 10:31:51 00:00:00 IVR Enter

    23/04/2020 10:31:51 00:00:00 IVR Exit

    23/04/2020 10:31:52 00:00:16 Call transfered Queue P402 Spec_Akzo_Mon_FR

    23/04/2020 10:32:06 00:00:06 In Queue Queue P402 Spec_Akzo_Mon_FR

    1/2
    23/04/2020 10:32:07 00:00:05 Ringing Agent 713 Yvonne Tabjan

    23/04/2020 10:32:12 00:02:14 Answer ACD Agent 713 Yvonne Tabjan

    23/04/2020 10:32:12 00:02:16 Call segment complete Agent 713 Yvonne Tabjan

    23/04/2020 10:34:26 00:00:00 Start Work Timer Agent 713 Yvonne Tabjan

    23/04/2020 10:34:26 00:00:00 Call end Agent 713 Yvonne Tabjan

    2/2

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