Letter Template Draft

Adept Owl Games Company

42 Challenge Lane
RICHMOND VIC 3121
Ph: 03 9234 5678
Fax: 03 9234 5679
www.adeptowl.com.au

<<Date>>

<<Title>><<First name>><<Surname>>
<<Street address>>
<<CITY/SUBURB>><<STATE>><<Postcode>>

Dear <<Title>><<Surname>>

Thank you for your recent purchase of the [name of product]. We regret to inform you
that there has been a production delay, and we will not be able to dispatch your product on the
planned date of [original dispatch date].
We sincerely apologise for this delay. Due to [cause of the delay] our dispatch date has
been delayed by [length of the delay].
We will make every effort to minimise the delay by [methods of minimising delay in
receipt of product]. We expect to ship your order on [date of shipment]. You should receive this
product by [date of expected customer receipt].
We value your business and apologise for any inconvenience that this delay may have
caused. If you require further information, please do not hesitate to contact us via email:
[customer service email address], or phone: [customer service phone number].

Yours sincerely

[Signature – leave space, at least four blank lines]

[Signatory’s name]
[Signatory’s title]
 Letter Template Final

Adept Owl Games Company

42 Challenge Lane
RICHMOND VIC 3121
Ph: 03 9234 5678
Fax: 03 9234 5679
www.adeptowl.com.au

5 May 2020

MrJohnSmith
2 George St
SydneyNSW2000

Dear MrSmith

Thank you for your recent order of the shoes. We regret to inform you that there has been a
production delay, and we are unable to dispatch your products on the planned date of 9 August
2018.
We sincerely apologise for this delay. Due to shortage, our dispatch date has been delayed by 30
days. We will make every effort to minimise the delay by taken from another warehouse. The
order is expected to ship on 8 October 2018 and the product should be arrived by 10 October
2018.
We value your business and apologise for any inconvenience that this delay may have caused. If
you require further information, please do not hesitate to contact us via email:
info@adeptowl.com.au, or phone: 02-2222-2222.

Yours sincerely

X
John Smith
Distribution Manager
 Adept Owl Games Company
42 Challenge Lane
RICHMOND VIC 3121
Ph: 03 9234 5678
Fax: 03 9234 5679
www.adeptowl.com.au

5 May 2020

MrMarkSmith
2 George St
SydneyNSW2000

Dear MrSmith

Thank you for your recent order of the shoes. We regret to inform you that there has been a
production delay, and we are unable to dispatch your products on the planned date of 9 August
2018.
We sincerely apologise for this delay. Due to shortage, our dispatch date has been delayed by 30
days. We will make every effort to minimise the delay by taken from another warehouse. The
order is expected to ship on 8 October 2018 and the product should be arrived by 10 October
2018.
We value your business and apologise for any inconvenience that this delay may have caused. If
you require further information, please do not hesitate to contact us via email:
info@adeptowl.com.au, or phone: 02-2222-2222.

Yours sincerely

X
John Smith
Distribution Manager
 Adept Owl Games Company
42 Challenge Lane
RICHMOND VIC 3121
Ph: 03 9234 5678
Fax: 03 9234 5679
www.adeptowl.com.au

5 May 2020

MsSusanMcDonald
10 George St
SydneyNSW2000

Dear MsMcDonald

Thank you for your recent order of the shoes. We regret to inform you that there has been a
production delay, and we are unable to dispatch your products on the planned date of 9 August
2018.
We sincerely apologise for this delay. Due to shortage, our dispatch date has been delayed by 30
days. We will make every effort to minimise the delay by taken from another warehouse. The
order is expected to ship on 8 October 2018 and the product should be arrived by 10 October
2018.
We value your business and apologise for any inconvenience that this delay may have caused. If
you require further information, please do not hesitate to contact us via email:
info@adeptowl.com.au, or phone: 02-2222-2222.

Yours sincerely

X
John Smith
Distribution Manager
 Testing Schedule
Develop a testing schedule in accordance with timeframe

Testing Schedule Timeframe

Conduct peer testing with learner in training session 2 hr
Collect written feedback on templates 20 minutes
Submit draft templates to supervisor or manager in charge 2 day
Improve template design from feedback and organization 2 week
requirement until completion
Circulate the final developed templates and expenses report 2 day
throughout organization

Reflection
Process Development and Review
Production Delay Template
The Production Delay template is created and implemented by Microsoft
Word Mail-merge and Macro function are selected to apply in this template. The
development process of this template creates document standard in the form of
Adept Owl company style. Moreover, it ensures consistency, which reduces non-
professionalism format, and efficiency that minimize time consumption, leading
more productivity. Mail-merge function, additionally, reduces spelling error and
convenient to client name search.
To use this template, it firstly link to client contact list
(MailMergeContact.xlsx). After you use mail merge function to select client
needed to be sent this letter and create new document by using this template.
Word program will automatically pop up required input-field to insert. After filling
up all parameter, Word will generate the complete Production Delay letter and
run Macro, Add Auto Signature, according to pre-setting automatically. Then, you
will have complete Production Delay letter for selected client.
Expense Report
Expense report is used and created by Microsoft Excel. Drop-down list, Data
Formatting and Macro function are selected to implement in this report. The
development process of this report creates document standard associated with
Adept Owl company style. In addition, it prevents unmatched format by input
Data Format in table cell, and incorrect or incomplete data by using Drop-down
list function. This generates organizational standard format and easy-to-use
interface.
Both of them substantially increase Administration team performance in a
range of documentation task included customer focus, productivity, employee
development, company expenditure and sustainable tools. The evaluated
performance outcome has shown in table below.