NURSE
“Magandang umaga po, sir.”
(with a smile and friendly facial
expression; meets client eye-to-
eye)
“Sir, tanong ko lang po kung
ano pangalan nyo?
“Ah…Sir, kayo po si Eduardo
Laguerta. (nurse shows client’s
name tag to the client)
Meron po ba kayong nickname
na gusto nyong matawag ko sa
inyo?”
(smiles) “Ayun, Sir Ed, ako nga
po pala si Siena Placino.
(shows my name tag) Ang
inyong student nurse hanggang
sa Biernes ng susunod na lingo.
Ako po ay nagmumula sa
kolehiyo na ang pangalan ay
Manuel S. Enverga University
na matatagpuan sa Lucena City,
Quezon.
INFERENCE
Giving recognition;
acknowledging the client;
indicating awareness of their
presence. Smile portrays
acceptance and openness.
Seeking information; in order
to properly identify the correct
client.
Restating; and affirming the
client’s name by showing him
his name tag with the correctly
given name on the name tag.
Seeking information; in order
to more comfortably address
the client by using a nickname.
Giving Information;
Making relevant to the client
the identity of the nurse which
is important in forming nurse
client relationship.
CLIENT
“Good morning!”
(maintains eye contact with
nurse; then observes nurse
carefully)
“Ako si Eduardo…Eduardo
Laguerta buong pangalang.
Laguerta ang apelyido ko.”
(maintains intense eye contact
and fidgets with hands)
(Client eagerly takes the
nametag with his name on it
and places it on himself.)
“E. D. nalang Ed. Ed ang tawag Client is comfortable with
sakin. Ed.” (smiles)
(client looks at the nurse’s
nametag and reads) “Sh…
ena…Siena.”
(makes eye-contact with nurse) information.
Siena. Placino. Placino
apelyido. Siena. Lucena City. recitation in order for the client
ANALYSIS
Client responded appropriately
with congruent message.
Client observes the nurse as she
is someone new to him.
Client responded verbally with
the appropriate answer and is
able to identify themselves.
Intense eye contact may mean
wariness and anxiety.
Fidgeting hands may indicate
anxiety.
Client seems to be very
cooperative; is able to
understand the situation that the
nametag is for him because his
name is on it.
Client is able to read.
being called the given
nickname by the nurse.
Client acknowledges the
identity of the nurse by
repeating the given
Redundant speech may indicate
to remember the name.
Continued lack of ability to
form concrete sentences may
also indicate anxiety.
“Ayun po tama. Siena po.
Magkakasama po tayo simula
ng a las otso ng umaga
hanggang a las doce ng tanghali
ng araw ng Lunes, Martes,
Miyerkules, Huwebes, at
Biernes.” (maintains smile and
eye contact with client)
“Ayun. Tama po, Sir Ed.
Sige po lakad po tayo.”
(motions for the client to walk
with the nurse from the ward to
the area designated for
activities/ interaction)|
“Kamusta naman po ang gising
nyo, Sir Ed?” (while walking)
“Paano po kayo nabigla, Sir?”
(sympathetic facial expression)
Giving information;
Continues to give more
information relating to previous
statement, but only after
affirming that the client
understood and accepted what
was said.
Accepting;
Accepts client’s statement of
understanding the information
relevant for mutually
acceptable contract.
Encouraging expression;
Asking the client to appraise
the quality of his experience in
the first few moments of the
day.
Reflecting; directing client’s
feelings back to the client.
“Sama kita ng Lunes, Martes,
Miyerkules, Huwebes, at
Biernes. Siena. Dating A las
otso…Alis ng a las doce. Lunes
Martes…Miyerkules, Huwebes,
Biernes.” (client’s facial
expression shows focus on the
given information)
“Sige! Lalakad.”(the first few
seconds of walking, the client
walks alongside the nurse, then
progressively walks faster and
faster, not realizing his speed)
“Mabuti naman…(smiles)
(pauses)
Pero nabigla ako. Sa pagising.
Nabigla ako.” (frowns)
“Hmm..” (keeps frowning and
pauses for a few seconds)
“Kumain ako! Almusal naming
kape at tinapay na ano….kape
at tinapay kinain ko ng
almusal.”
Client is focused on what was
said by the nurse and reiterates
the information which indicates
acknowledgement and
understanding.
Client shows cooperativeness
and follows nurse’s instructions
without any hint of refusal or
unwillingness.
Client portrays excitement.
Client shares emotions about
experiences willingly. Affect
changes quickly from pleasant
to negative.
Client does not verbally
respond to the nurse’s question
appropriately and proceeds to a
topic he wishes to talk about.
Switching the topic of
conversation quickly indicates
manic behavior.