Payment Gateway Proposal

Request for Proposal for:
Design, Development and Implementation of

GOVERNMENT PAYMENT GATEWAY FOR
Government of Himachal Pradesh
By:
Society for Promotion of Information Technology

and e-Governance (SITEG)
Block Number 24,SDA Complex, STPI Building
Kasumpti, Shimla – 171009
Ph. No. 0177 - 2620684
RFP for Implementation of Government Payment Gateway
TABLE OF CONTENTS
1 PROJECT OVERVIEW ....................................................................................................... 8
1.1 GOVERNMENT PAYMENT GATEWAY ................................................................................ 8

1.2 BENEFITS OF USING GOVERNMENT PAYMENT GATEWAY ................................................ 9
1.3 SCOPE OF WORK ............................................................................................................. 11
2 PROPOSED SOLUTION .................................................................................................... 18
2.1 PROPOSED PROCESS FLOW.............................................................................................. 18

2.2 SETTING UP A PAYMENT SERVICE................................................................................... 25
2.3 CARD PAYMENT PROCESSING ......................................................................................... 26
2.4 REFUNDS ......................................................................................................................... 29
2.5 OTHER MISCELLANEOUS FUNCTIONALITY ..................................................................... 29
2.6 MIS AND OTHER REPORTS .............................................................................................. 30
2.7 INTEGRATION WITH EXISTING SYSTEMS......................................................................... 30
2.8 INFRASTRUCTURE AVAILABLE AT DEPARTMENT OF INFORMATION TECHNOLOGY ....... 31
2.9 AVAILABILITY ................................................................................................................. 31
2.10 SECURITY OF TRANSACTION ........................................................................................ 32
2.11 SUPPORT & MARKETING ............................................................................................. 33
2.12 DATA BACKUP ............................................................................................................. 34
2.13 DURATION OF PROJECT ............................................................................................... 34
2.14 MAINTENANCE ............................................................................................................ 34
2.15 DISASTER RECOVERY AND BUSINESS CONTINUITY PLAN .......................................... 34
2.16 AUDITING .................................................................................................................... 34
2.17 INFORMATION ACCESSIBILITY .................................................................................... 35
2.18 LANGUAGE .................................................................................................................. 35
3 BIDDING PROCESS ........................................................................................................... 36
3.1 INVITATION FOR BIDS ..................................................................................................... 36

3.2 EARNEST MONEY DEPOSIT ............................................................................................. 36
3.3 CONTACTING SITEG ....................................................................................................... 36
3.4 BIDDING STAGES ............................................................................................................. 36
3.4.1 Two stage-Two envelope bidding process ............................................................... 36
3.4.2 Amendment in this Document .................................................................................. 37
3.4.3 Cost of Bidding ........................................................................................................ 37
3.4.4 Bid Prices ................................................................................................................ 37
3.4.5 Bid Currencies ......................................................................................................... 37
Society for Promotion of Information Technology and e-Governance (SITEG), Government of
Himachal Pradesh 2
3.5 PRE BID MEETING ........................................................................................................... 38

3.6 SUBMISSION OF BIDS....................................................................................................... 38
3.6.1 Performa and Schedules .......................................................................................... 39
3.6.2 Deadline for submission of proposals ..................................................................... 39
3.6.3 Late Bids and Rejection of Bid ................................................................................ 40
3.6.4 Correction of Errors ................................................................................................ 40
3.7 EVALUATION COMMITTEE .............................................................................................. 40
3.8 EVALUATION OF BID ....................................................................................................... 40
3.8.1 Technical-cum-Eligibility Bid .................................................................................. 41
3.8.2 Financial Bid ........................................................................................................... 42
3.8.3 Capping of transaction ............................................................................................ 42
3.9 ACCEPTANCE OF OFFER .................................................................................................. 42
3.10 AWARD OF CONTRACT ................................................................................................ 43
3.11 SERVICE LEVEL AGREEMENT (SLA) ........................................................................... 43
3.12 PERFORMANCE BANK GUARANTEE ............................................................................ 43
3.13 INTELLECTUAL PROPERTY RIGHT ............................................................................... 44
3.14 CHANGE ORDER .......................................................................................................... 44
3.15 TERMINATION OF CONTRACT ...................................................................................... 45
3.16 CONDITIONS OF CONTRACT......................................................................................... 45
3.16.1 Acceptance Test.................................................................................................... 45
3.16.2 Changes and enhancements in the scope of work ................................................ 45
3.16.3 Allowances and compensation ............................................................................. 46
3.16.4 Inspection and Auditing ...................................................................................... 46
3.16.5 Taxes .................................................................................................................... 46
3.16.6 Penalty and service levels .................................................................................... 47
3.16.7 Resolution of disputes .......................................................................................... 52
3.16.8 Limits on Promotion............................................................................................. 52
3.16.9 Communication and Problem resolution ............................................................. 52
3.16.10 Force Majeure...................................................................................................... 53
3.16.11 Corrupt or Fraudulent Practices ......................................................................... 53
3.16.12 Confidentiality...................................................................................................... 54
4 IMPLEMENTATION PLAN .............................................................................................. 55
ANNEXURE I: TECHNICAL PROPOSAL LETTER ........................................................ 57
ANNEXURE II: COMMERCIAL PROPOSAL LETTER .................................................. 59
ANNEXURE III: DETAILED COMMERCIAL FORMAT ................................................. 61
ANNEXURE IV: SERVICE PROVIDER DESCRIPTION.................................................. 62

Himachal Pradesh 3
ANNEXURE V: TECHNICAL EVALUATION CRITERIA .............................................. 63
ANNEXURE VI: FORMAT FOR SUBMISSION OF RESUME......................................... 65
ANNEXURE VII: FORMAT FOR PROVIDING CITATIONS........................................... 66
ANNEXURE VIII: FORMAT FOR STATEMENT OF DEVIATION(S)............................ 66
ANNEXURE IX: REQUEST FOR CLARIFICATIONS ...................................................... 67
ANNEXURE X: DECLARATION REGARDING CLEAN TRACK RECORD ............... 69
ANNEXURE XI: INDICATIVE LIST OF DEPARTMENTS WITH SERVICES............. 70
ANNEXURE XII: HARDWARE DETAILS AT DATA CENTRE, DIT ............................. 71
ANNEXURE XIII: MANPOWER DETAILS FOR THE PROJECT................................... 72

Himachal Pradesh 4
Acronyms Used in this Document

Term Explanation
AMC Annual Maintenance Cost
API Application Programming Interface
CV Curriculum Vitae
DD Demand Draft
DDI Direct Debit Instruction
DDO Drawing and Disbursement Officer
DIS Department Interface Server
DTA Directorate of Treasuries and Accounts
ECS Electronic Clearance Service
EMD Earnest Money Deposit
GPG Government Payment Gateway
H/W Hardware
INR Indian Rupees
ISO International Organization for Standards
ITSM IT Service Management
KBPS Kilo bits per second
LAN Local Area Network
MBPS Mega bits per second
MRP Maximum Retail Price
OLTIS Online Treasury Information System
OPEX Operational Expenditure
PBG Performance Bank Guarantee
RBI Reserve Bank of India
RFP Request For Proposal
SITEG Society for Promotion of Information Technology and e-Governance
S/W Software
SLA Service Level Agreement
SMS Short Service Messaging
SSL Secure Sockets Layer
VAT Value Added Tax
CSC Common Service centres

Himachal Pradesh 5
Society for Promotion of Information Technology and e-

Governance
Invitation of Bids for Implementation of Government Payment Gateway

Tender No. _________________________
The Member Secretary (EC), SITEG, Government of Himachal Pradesh, invites sealed offers
from Companies/ organizations for Design, Development and Implementation of Government
Payment Gateway.
Sale of Tender From 23-04-2010 onwards till 24-05-2010
Pre Bid Meeting 10-05-2010
Corrigendum 14-05-2010
Price of Tender Document Rs. 5000/-

Himachal Pradesh 6
Earnest Money Deposit (EMD) Rs.50,000/- in the form of Demand Draft in favour of
Member Secretary (EC), SITEG, payable at Shimla
Last date for submission of bids 25-05-2010 at 1:30 PM hrs
Opening of bids 25-05-2010 at 3:00 PM hrs
Tender download site http://www.himachaldit.gov.in
1. The copy of this document may be obtained during office hours on the working days in
person by submitting Rs.5000/- Demand Draft/ bankers pay order from a scheduled bank,
drawn in favour of “Member Secretary (EC), SITEG”, payable at Shimla or it can be
downloaded from the site http://www.himachaldit.gov.in for which the bank draft of Rs.
5000/- should be submitted.
2. Validity of bid shall be up to 90 days from the date of opening of bid.
3. The cover containing Bids (on prescribed format) along with original Technical-cum-
Eligibility Bid and Commercial Bid with one additional copy of each bid (all sealed
separately and marked as Technical Bid and Commercial Bid) should be put in single
sealed envelope clearly marked “Invitation of Bids for Design, Development and
Implementation of a Government Payment Gateway.” as per instructions given to bidder
in section 3 of Tender document.
4. The cover containing offer should also indicate clearly the name, address and telephone
number of the Bidder.
5. This bid should be filled in English language only. If any supporting documents
submitted are in any language other than English, then English translated copy of the
same should be submitted.
6. The Member Secretary (EC), SITEG reserves the right to accept or reject any Tender
offer without assigning any reason, whatsoever.
Member Secretary (EC), SITEG,

Department of Information Technology,
Block No.24, STPI Building,
SDA Complex, Kasumpti. Shimla-171009

Himachal Pradesh 7
1 P R O J E CT O VE R VI E W
1.1 GOVERNMENT PAYMENT GATEWAY
The Government Payment Gateway (GPG) will be a Pan-Government facility that enables
Departments, Local Authorities and Agencies of the Government of Himachal Pradesh to collect
payments online for their respective services from citizens and other stakeholders. Citizens will
use internet banking, debit or credit cards for payments related to services available with
Government Payment Gateway. The payments will be received using Government Payment
Gateway after validation and authorization only as per guidelines defined by Reserve Bank of
India (RBI), Ministry of Finance, Government of Himachal Pradesh and other financial
institutions.
Government of Himachal Pradesh has taken various e-Governance initiatives to provide citizen
centric services at the door step of citizen. As of now Government Payments are being received
across the counters available with treasuries, sub treasuries, Banks and Departments. Government
Payment Gateway Portal will provide a single point facility for all State Departments for
collection of Government Payments online.
The GPG will also be required to be integrated with existing e-Governance Applications for
collection of payments from citizens. In this case the request for payment would be generated by
the concerned application by sending the payment information to GPG.GPG will validate,
authorize and collect the payment and send the response back to the respective application.
The amount collected using GPG will be deposited to the respective Government Accounts with
the details of the transaction (Citizen details, payment details, Account heads etc.).
The GPG Portal should also provide the query and response system feature, which should capture
the queries from the users regarding the payments. These queries should be forwarded to the
concerned department for necessary action and response will be made available to the citizen
through the portal.
Card payments may be made using most debit and credit (VISA, MasterCard, Amex etc.) cards,
configurable for each Departmental Service. The Payment Gateway will support transaction in
Indian Rupee (INR) only.
Himachal Pradesh 8
The Payment Gateway should also accept CVV fraud checking for card payments. This checking
will help to identify and reduce the impact of fraudulent transactions.The Payment Gateway
should also support paperless Direct Debit set-up and draw down.
Connection to the Gateway should provide State Departments and Directorate of Treasuries &
Accounts (DTA) with improved back-end business integration and functionality including
immediate departmental notification of payments received and the ability to deposit a payment
directly to the Departments back end systems.
State Government is planning to make connection to the Gateway mandatory and the Payment
Gateway service can be used, with 128-bit SSL connections to portals. As a result reconciliation
of payments made will be supported by the Departmental Notification process, as well as
standard MIS reporting.
Where the Payment Gateway is being used via internet only, reconciliation will be done with the
Banks online, supported where necessary by payments information captured by the Departmental
Portal.
A help desk application will be available to Departmental Staff. The help desk will enable queries
to be made against the payment database to determine the status of a payment request to be made
against a payment.
The Payment Gateway will be used as a single channel for payments, integrating call centre, SMS
Gateway or kiosk applications through the same Gateway. Where the Payment Gateway is used
in this way, consideration will need to be given to the integration of the payment details with the
calling channel to ensure that business and accounting requirements (e.g. daily balancing by
User) are met.
1.2 BENEFITS OF USING GOVERNMENT PAYMENT GATEWAY
There are a number of business benefits in using the Government Payment Gateway. As well as
having access to the full range of features and support provided by single Payment Service
Provider, the Payment Gateway will provide an additional layer of functionality and support
tailored for Government use. This will help citizen to pay their bills and other payments on
anytime and anywhere model.

Himachal Pradesh 9
These include:
• Help Desk Application for supporting payments queries

• Real-time updations to back office of Payments made to ensure citizen and/or financial
systems are up to date
• Support for fully paperless Direct Debits
• A proven trusted partner/supplier – and therefore lower risk
• High resilience and availability
• A fully customizable presentation layer to match portal look and feel.

Himachal Pradesh 10
1.3 SCOPE OF WORK

S. No Scope of Work Area Description of Scope of Work/ Deliverables for the Activity
1 General 1. Design, Develop, Implement and Maintain web based

Government Payment Gateway for Government of
Himachal Pradesh.
2. Integration of Payment Gateway Portal on State data
Centre of the State.
3. Create facility to accept payments for various
Government services (existing or upcoming). Indicative
list of these services are enclosed in Annexure XII. List
of services will be finalized at the time of signing of
agreement. However, during the operations and
maintenance phase, service provider will integrate
additional services with GPG as per the requirement of
the departments.
4. The payments for the Government Services would be
received through GPG Portal which is to be developed
by the bidder or through concerned departmental
applications after integration with existing e-Governance
Applications.
5. Make provision for the collection of payment based on
the selected services through various channels like
CSCs, Sugam Centers etc.
6. Provide account head wise (major and minor heads)
details to department and treasury.
7. Provide integration with various departmental existing
and upcoming websites
8. Integration of GPG with various existing and upcoming
Government applications of State of Himachal Pradesh
9. Provide necessary support for software on servers and/or
desktops that will cater to the Hindi language
requirements of application system
10. Providing the staff for maintenance operations.
11. Customizable report system as required by individual
Departments and State Government
12. System should be UNICODE compliance and should
support HINDI.
13. Provide helpdesk for payment related queries
14. Provide Query – response facility in the portal

Himachal Pradesh 11
2 Requirement The bidder MUST clearly understand requirements and

Gathering & Analysis propose solution to meet the specific software requirements of
GPG.
The bidder MUST study the needs of State & visit the
departments (if required) and gather the detailed requirement
and procedure for collection of government payment,
understand the setup with the proposed solution as given in
RFP.
3 Solution Design & The selected bidder shall develop on the Proposed Solution
Solution Architecture (indicative but not exclusive) provided in this RFP in section 2
and prepare System Requirement Specifications. The Bidder
shall perform the following tasks:
1. System Requirement Specifications
2. Design of Application
3. Design of Workflow with well defined business rule for
the application
4. Design of Application Architecture
5. Design of Over all IT Infrastructure required
6. Design of Logical and Deployment Architecture
7. Design of Integrations methodology with other
departments and channels like CSCs, Sugam Centers
8. Design of Quality Assurance Plan & Methodology
9. Design of Security Policy.
10. Design of Transition policy and Plan, during and at the
end of the tenure of the agreement or termination of the
agreement.
11. Design reports as required by SITEG and State
Departments
12. etc
The bidder will also be responsible for creating unique

identifications/codes that will be required in the application
system in consultation with individual Departments.
Deliverables:
1. System Requirement Specifications
2. All the Design Document etc.
3. Other relevant Documents
4. All Policy, Plan & Methodology Documents

Himachal Pradesh 12
4 Solution Development 1. Development of the GPG solution based on the

specifications finalized through the System Requirement
Specifications and Solution design.
Deliverables: Solution Software including Source Code,

Operational/ Technical manual, library files, setup programs
etc, Sign-off from SITEG and individual Departments.
5 Solution Following activities (but not limited to) to be performed by
Implementation bidder:
1. Deployment of Portal & Applications

2. Integration with Existing Application(s)
3. Implementation of Workflow with well defined
business rule for the application
4. Creation of logical and physical Security Plans for
Application
5. Generate reports
6. etc
Deliverables:
1. All the relevant documents related to Implementation.
2. Sign-off from SITEG and Departments.

Himachal Pradesh 13
6 Testing and The bidder must build up an overall plan for testing and
Acceptance acceptance of system, in which specific methods and steps
should be clearly indicated and approved by SITEG. The
acceptance test plan will be defined by the Bidder, agreed and
approved by SITEG and shall include all the necessary steps
to ensure complete functionality, operation and performance
of the system.
1. All levels of testing will be conducted at the

installation sites.
2. Testing must demonstrate that the new systems satisfy
the operational and technical performance criteria.
3. It is Bidder’s responsibility during the tests to evaluate
and recommend any further changes to the
infrastructure & application, at no extra cost to
SITEG. Any recommendations for change will be
discussed with SITEG.
4. The Bidder must outline the methodology that will be
used for testing.
5. The Bidder must define the various levels or types of
testing that will be performed.
6. The Bidder must provide necessary
checklist/documentation that will be required for
testing.
7. The Bidder must describe how the testing
methodologies will conform to requirements.
8. The Bidder must indicate how one will demonstrate to
SITEG that all functions in the new system installed
have been tested.
7 External Tie Ups & 1. Bidder shall facilitate the Agreements between SITEG
Certification Support, on behalf of Government of HP and the External
Security etc. Service providers as and when required to meet the
needs of the project (e.g. Payment gateway etc.)
2. Bidder shall ensure clearance of relevant certifications
(application audit etc.) at its own cost. This includes
re-audit (if required) and updation of application,
hence it is recommended that bidder should develop
application in consideration of rules defined by
Government of India and i-Cert for security measures.
3. Bidder shall adhere to National and international
Standards
4. Bidder should follow guidelines defined by RBI,
Ministry of Finance, Government of India and other
financial institutions for financial transactions.

Himachal Pradesh 14
8 Operational Support The Bidder shall provide operational support and maintenance
and Maintenance services for a period of 36 months from the ‘Go-Live’ date for
(O and M) overall system stabilization, solution maintenance, system
administration, security administration, database
administration and end-user problem resolution (including
support for Servers and related equipments, any other software
(including servers and RDBMS on servers).
The SITEG will have the option to ask the Bidder to provide
such operational support and maintenance services for a
further period of up to 24 months, for which, the work contract
will be issued on the annual basis on the rates quoted by the
Bidder in the Price Schedule. The operational support shall
ensure that the solution is functioning as intended and
attending to all the problems associated in operation of the
deployed system.
9 Solution Warranty The Bidder MUST warrant that the overall solution supplied
shall have no defects arising from design or workmanship or
any act or omission of the service provider. The warranty shall
remain valid for a period of 36 months from the “Go-Live”
date.

Himachal Pradesh 15
10 Comprehensive The Bidder is required to train/retrain (if required) the

Training and Change designated technical and end-user staff / vendors to enable
Management them to effectively operate the system and shall undertake
Change Management interventions as necessary to achieve
project objectives.
The Bidder shall also be responsible for re-training the

operators whenever changes are made in the solution.
Deliverables:
1. Change Management interventions
2. Advance Administration training for Data Center
Administrators to perform required tasks.
3. User Training for officers/employees / vendors in
SITEG and Departments, in batch sizes not exceeding
30 for the deployed system
4. Syllabus and Manual for Training plan for the
departmental users to be approved by SITEG and
State Departments beforehand.
5. Issue supporting documentation such as Training
material, User Manuals, Maintenance Manuals, etc on
1:1 basis.
6. Sign-off from SITEG on Training.
7. Bidder will provide necessary arrangements such as
hardware, software etc. for training
11 Solution Preparation of documents including Technical and User
Documentation Manuals, Operational Manual, Maintenance Manuals, etc.
Bidder shall obtain the sign-off from SITEG for all the
documents submitted for the solution.
Deliverables:
1. Technical, Operational and User Manuals for
operation of the deployed solution.
2. All policy documents (e.g. Security policy etc.)
3. Source Code and solution design documents.
4. Any other relevant documents
Proposed Work Flow:

Himachal Pradesh 16

Himachal Pradesh 17
2 P R O PO S E D S O L UT I O N
2.1 PROPOSED PROCESS FLOW
Government Payment Gateway:
The Government Payment Gateway (GPG) enables State Departments, Local Authorities and
Agencies of the Government of Himachal Pradesh to collect payments online for their respective
services from citizens and other stakeholders by using internet banking, debit or credit cards. The
payments will be received using Government Payment Gateway after validation and authorization
only as per guidelines defined by Reserve Bank of India (RBI), Ministry of Finance, State
Government and other financial institutions.
Government Payment Gateway Portal:
The GPG Portal should provide a user interface in which all the services for which payment is to
be received will be listed. The portal will provide facility to the user for submission of payments
though following facilities depending upon the type of service:
1) Service where amount is predefined (Token tax, Form Fees etc.): The user (who intend to
submit the payment for any listed Government Service) will select the service and portal will
reflect the amount to be submitted. Portal will then redirect the user to GPG for processing of
payment. Details for calculation of amount for listed services will be provided by respective
Departments.
2) Service where amount is intimated by Government Department to the user through invoice /
bill (e.g. Utility Bills, Taxes etc.) : In this case user will select the service and portal will provide
the facility to fill the amount and other details of the invoice/ bill. Portal will then redirect the
user to GPG for processing of payment. Details for calculation of amount for listed services will
be provided by respective Departments.
The GPG portal should also provide facility to Departments for accessing MIS of transactions
after user authorization. The access should be provided through user id and password based
authentication over a secure (SSL) connection.

Himachal Pradesh 18
Functionality that should be available within the GPG portal includes but not limited to:
• Make a new Card Payment

• Query Card Payment by Card Number
• Query Card Payment by Payment Reference number
• Query Card Payment by (primary) User Transaction Reference
• Request Set-Up of New Direct Debit Instruction
• Import Existing DDI
• Query DDI by Account Number
• Query DDI by DDI Reference
• Query DDI by User Transaction Reference
Details of failed Payment Requests are available for view from the GPG Portal. Bidder has to
clearly mention the contact number and email details on the home page of the GPG Portal.
Additionally a transaction level report is available from the Help Desk for payments and can be
requested for any given time period (by specifying start and end periods for the report). The
report is delivered to the desktop from which it was requested and is delivered as a CSV file (or
any other format as per requirement of system) so that it can be easily imported into a spreadsheet
or automated process to support reconciliation. The report contains the following payment data
(can be revised if required) for each successful payment request within the time frames requested:
• Payment Type
• Transaction ID
• Amount
• Currency
• Last 4 Digits of Card No
• Card Type
• User Transaction Reference details
• Originator
• Time Stamp
Integration with existing e-Governance applications

Himachal Pradesh 19
The GPG will also be required to be integrated with existing e-Governance Applications for
collection of payments from citizens. In this case the request for payment would be generated by
the concerned application by sending the payment information to GPG.GPG will validate,
authorize and collect the payment and send the response back to the respective application.
Transfer of Payments to the Government Accounts:
The amount collected using GPG will be deposited to the respective Government Accounts as per
the collection structure finalized with the concerned departments defined in section 2.2. This
amount should be forward by GPG alongwith the details of the transaction (Citizen details,
payment details, Account heads etc.). Bidder has to clearly understand the procedure of transfer
of Government Payment to their respective accounts. GPG should provide the functionality to
classify the payment received by citizen against any Government Service as per the guidelines
issued by Finance Department, Government of Himachal Pradesh. The details of payment should
carry information regarding the Account Head (Major, Sub Major and Minor as the case may be)
and send it to all Stakeholders of project like State Departments, Department of Treasuries &
Accounts (DTA), Banks etc. In case of some of the services the transactions are also required to
be categorized DDO-wise. Bidder should ensure that successful transaction details in such
transactions will be reflected on the logins of respective DDOs of various departments. In case
the DDOs are not connected with GPG (due non-availability of connectivity), the citizen will
have to produce the physical receipt taken/ printed from GPG for intimating the DDO about the
transaction. GPG Portal should provide functionality for this scenario and generate alerts to the
citizen accordingly. Bidder should ensure that fund should be transferred to the Government
Account(s) within 12 hrs after receiving the same.
Query Response System:
The GPG Portal should also provide the query and response system feature, which should capture
the queries from the users regarding the payments. These queries should be forwarded to the
concerned department for necessary action and response will be made available to the citizen
through the portal.
Card payments may be made using most debit and credit (VISA, MasterCard, Amex etc.) cards,
configurable for each Departmental Service. The Payment Gateway will support transaction in
Indian Rupee (INR) only.
The Payment Gateway should also accept CVV fraud checking for card payments. This checking
will help to identify and reduce the impact of fraudulent transactions.The Payment Gateway

Himachal Pradesh 20
should also support paperless Direct Debit set-up and draw down.
Connection to the Gateway should provide State Departments and Directorate of Treasuries &
Accounts (DTA) with improved back-end business integration and functionality including
immediate departmental notification of payments received and the ability to deposit a payment
directly to the Departments back end systems.
State Government is planning to make connection to the Gateway mandatory and the Payment
Gateway service can be used, with 128-bit SSL connections to portals. As a result reconciliation
of payments made will be supported by the Departmental Notification process, as well as
standard MIS reporting.
Where the Payment Gateway is being used via internet only, reconciliation will be done with the
Banks online, supported where necessary by payments information captured by the Departmental
Portal.
Help Desk Facility:
A help desk application will be available to Departmental Staff. The help desk will enable queries
to be made against the payment database to determine the status of a payment request to be made
against a payment.
The Payment Gateway will be used as a single channel for payments, integrating call centre, SMS
Gateway or kiosk applications through the same Gateway. Where the Payment Gateway is used
in this way, consideration will need to be given to the integration of the payment details with the
calling channel to ensure that business and accounting requirements (e.g. daily balancing by
User) are met.
Card Payment
Society for Promotion of Information Technology and e-Governance, Himachal Pradesh is
looking forward to prepare Government Payment Gateway. Proposed process flow for Card
Payment is exhibited in following figure:

Himachal Pradesh 21
1 Citizen
2
Dept Portal
6
Internet
7 3
Gateway Government
Payment
Transact Payment
Service Provider
Engine Gateway 5
4
8
9
Card
Help
10
Department Banks
Back-end
System 11
Sub Heads Sub Heads Sub Heads
Note: Typical response times between processes 1 and 5 are between 5 and 10 seconds depending on
infrastructure components
1. Citizen can forward request to GPG by registering themselves on GPG Portal and selecting
from the list of service available with GPG Portal.
2. Citizen can also initiate transaction from Department’s website which captures payment
information from citizen and sends Payment Request via the internet to Government Payment
Gateway.
3. Payment Gateway performs initial validation of Payment Request before passing Request to
Payment Service Provider.
4. Portal requests authorisation from Card Provider (VISA, Mastercard etc). Card Provider
checks that request is valid (funds available, valid card details etc.) and passes response back
to GPG.

Himachal Pradesh 22
5. On receipt of response, GPG stores payment request and passes details of response to
Payment Gateway.
6. On receipt of response from Portal, Payment Gateway stores payment details and passes
response details back to line Department and Treasury.
7. After completion of successful transaction, GPG should produce the acknowledge receipt
containing details of transactions (Citizen details, service details, payment details etc.) which
citizen can print and keep with him for future record purposes.
8. Payment Gateway also passes information to Department Back-End system and their sub
systems for updating of Customer and its financial transaction record with payment details
and time stamp.
9. Payment Gateway will store and reconcile details as per respective departmental sub heads
and forward it to department and a copy to treasury.
10. Department staff can use GPG Portal to check status of payment requests against payments
made using their login details.
11. At the end of each day, Portal sends the details of successful Payments to the Department’s
respective Bank(s) for information
12. Department reconciles bank statement with back-office payment records to account for
monies. Additional MIS available from Help Desk and Portal to reconcile mismatches on
amounts.

Himachal Pradesh 23
Direct Debit
1 Citizen
Department 2
Portal
4
Internet
7 3
Gateway Government Payment
Transact Gateway Service
Engine Payment 6 Provider
5
11
8 ECS
Help
Desk 9
Department 10 Banks
Back-end
System
Sub Heads Sub Heads Sub Heads
1. Citizen can forward request to GPG by registering themselves on GPG and select the service
available with GPG Portal
2. Department website or portal captures Direct Debit Instruction (DDI) information from
customer and sends DDI Set-up Request via the internet to Government Payment Gateway.
3. Payment Gateway performs some initial validation of DDI Set-up Request before passing
Request to Payment Service Provider.
4. Payment Service Provider checks DDI Set-up request is a valid request and if it is, informs
Payment Gateway that Set-up Request has been successfully received (but not yet
authorised). Payment Gateway passes response (in real-time) to calling Department website.
5. Payment Service Provider passes Set-up Request to Electronic Clearance Service (ECS) for
processing, ECS registers the Set-up request with the relevant Merchant Acquirer (bank). If
Himachal Pradesh 24
approved, ECS informs Service Provider that set-up was successful along with a DDI
number.
6. Service Provider informs Payment Gateway that Set-Up was successful, along with the DDI
number.
7. Payment Gateway informs Department Back-Office system that the Set-Up was successful,
and includes the DDI number.
8. Departments may request drawing of money from the customer’s account against an
authorized DDI via Gateway. Payment Gateway will check details before logging and passing
to Payment Service Provider who do similar process before passing to ECS.
9. GPG request settlement of funds between customers and Departments’ banks.
10. Amounts will appear on Departments bank statement for reconciliation. Where transactions
fail (account closed etc) an additional report should be made available by the service
provider.
11. Department staff may check status of DDI Set-up requests and transactions using the
Payment Gateway Portal.
2.2 SETTING UP A PAYMENT SERVICE
There are a number of business decisions or actions required as part of the setting up of a
Payment Service using the GPG.
Merchant ID (MID)
Bidder shall help the State Departments or Other Authorities for obtaining an e-commerce
Merchant ID from their bank. This is normally a straightforward process but is essential for
taking payments via the internet.
Collection Structure
State Departments in consultation with service provider will determine the Collection structure
that they wish to deploy. A Collection structure in this context defines the account to which the
payment will be made for the Department. For example a Department may choose to create a
single account for whole Department e.g. Department of Tourism wants to receive all payments
in one account only. In such case where one account is used, only one MID is required, but it will
be the bidders responsibility to transfer sufficient data (in consultation with Treasury and
Departments) in the User Transaction Reference fields so that they reflect the correct details of
transaction. If multiple accounts are required for collection of payments for single Department,
separate MIDs will be required for each account.

Himachal Pradesh 25
Banks & Card Types
The Payment Gateway should accept all of the major Indian credit and debit cards along with
Internet Banking but not limited to following:
Credit Cards
VISA MASTERCARD AMEX
Banks
SBI HDFC Bank ICICI Bank
AXIS Bank ABN AMRO Bank IDBI
Punjab National Bank Union Bank of India Syndicate Bank
Associate Banks of SBI Bank of India Bank of Baroda
Oriental Bank of Commerce Corporation Bank
The card types actually accepted by Departments for a specific Service should be configurable on
a Service by Service basis.
Currency
GPG will use INR for payments.
2.3 CARD PAYMENT PROCESSING
The following sections describe, in a logical (chronological) order, the processing that takes place
from the capturing of the card details at the Department website through to the posting of the
authorized payment details to the Department back-office system.
Capturing the Card Details
Capturing of the card details for a payment for a service is the responsibility of the GPG portal.
Bidder should ensure that the data capture screens are to be designed and developed within the
context of the department’s application/ requirements to which the payment relates.
The core business data (indicative) required by the Payment Gateway for a valid Payment
Request comprises:

Himachal Pradesh 26
Activity Mandatory/ Description

Optional
Service Name Mandatory The name of the Service which has been
set up with the Payment Gateway and
for which the payment relates. This
enables the Payment Gateway to route
the payment and associated notifications
correctly
Payment Originator Mandatory An optional field for Departments and
Local Authorities to identify the
originator of the payment by name.
Card Number Mandatory The (typically 16 digit) card number
sometimes referred to as the PAN
Issue Date Optional Optional depending upon the rules in
place from time to time for a specific
card type or card issuer.
Expiry Date Mandatory The expiry date of the card
Issue Number Optional Optional depending upon the rules in
place from time to time for a specific
card type or card issuer.
Amount Mandatory The amount, to 2 decimal places, to be
debited from the card.
User Transaction Optional A business reference used by the
Reference Department to link the payment to a
customer or back-office record. List of
departments to be considered with their
set of services (Annexure XII).
The data below is captured for CVV checking and can be left out if not required
Policy Optional The policy is set according level of
checking that is required by the payment
service for CV2AVS
StreetAddress1 Mandatory (if The first line of the street address
CV2AVS
included)
StreetAddress2 Optional The second line of the street address
StreetAddress3 Optional The third line of the street address
StreetAddress4 Optional The fourth line of the street address

Himachal Pradesh 27
Postcode Mandatory (if The postcode for the street address

CVV included)
CV2 Optional (if The card verification number (or
CVV included) security code wherever applicable ) that
is found on the back of the customer
credit or debit card
Note: It should be noted that GPG should not store any login details/ Credit Card Details or other such kind
of details. Bidder should strictly follow rules and guidelines defined by RBI, Ministry of Finance,
Government of India and other financial institutions for the online payment transfers.
Any other data collected by Departments will be a requirement of the business processing
associated with the service for which amount has being paid for the successful processing of
payment.
Once the details have been captured by the website or portal they are translated into a payment
request for submission to the Payment Gateway in an agreed format and over a Secured Socket
Layer (SSL).
Payment Processing
On successful validation of the card details, the Payment Gateway passes the Payment Request
via a dedicated secure link to the Payment Service Provider.
GPG is responsible for obtaining, in real time, authorization from the card issuer for the payment
being requested. Prior to making the authorization request to the card issuer, GPG will carry out
similar validation on the card details to that described above.
The card issuer will validate the card details and payment request and return either an
authorization code if the request was successful or a failure response if the request failed.
Typically reasons for failure will include:
• Insufficient funds available on the card

• Card has been ‘stopped’
• Card details (Name, Card No., CVV etc) do not match the card issuers records
Where the Payment Request has failed, GPG will capture the failure code and keep for the record
for future references. Where the Payment Request succeeds, system will respond to the Payment

Himachal Pradesh 28
Gateway with an Authorization Code. In both cases, system will also supply an additional
reference number – Unique transaction ID – and a Time Stamp of when the request was
approved. Both of these data items are important for the reconciliation process.
Payment Gateway Response to Department Web Site
On receipt of authorization for the Payment Request, the Payment Gateway will log in the
database the status of the Request and will store the additional data items supplied by System –
Authorization Code, Bank Ref and Time Stamp.
The Payment Gateway will then provide a response to the calling portal or web site with the a
status code of ‘successful’, the Payment Reference, the authorisation Code, the Unique
Transaction ID and the Time Stamp.
2.4 REFUNDS
Refunds will be made through the existing process against any payment made through the
Payment Gateway.
2.5 OTHER MISCELLANEOUS FUNCTIONALITY
Reconciliation of Bank Totals
The Payment Gateway should have specific functionality to do the reconciliation of daily totals
with bank totals on behalf of a State Departments including Local Authority.
It can also provide key components to support the Reconciliation process, including:
• Transaction Level MIS Report from Help Desk.
• Consistent Time Stamping throughout to clearly define daily settlement batches
• Return of Bank Ref for consistency of referencing throughout process (Bank Ref is the
reference which the bank will hold for each transaction)
• Response to Portal following Payment Request (includes both Bank Reference and
TimeStamp as well as Payment Reference and Authentication Code)
• Updations (where implemented) of payment request. Will also include any User Transaction
References for easy matching to Back Office (e.g. CRM) records.

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2.6 MIS AND OTHER REPORTS
The system must record transactions and have provision to view them using the payment Service
reporting facilities. The MIS provided to SITEG should include customer id (Account no. in this
case), amount paid, transaction ID, date, time and payment mode (e.g. credit, debit, direct debit
etc.). The MIS reports to be submitted by the Vendor shall be finalized with the successful bidder.
Sample set of MIS reports is enclosed as Annexure X.
• Transaction file: The transaction file shall contain all of a day's transactions up to an agreed
upon time (e.g. 5:00 p.m.). All transaction after that agreed upon time shall appear in the
next day's transaction file. Vendor shall make the transaction file available to SITEG and
State Department no later than 8:00 a.m. on the next day. SITEG’s and Departments access
to the files shall be a password protected, 128-bit encrypted, non-degradable, Secure Sockets
Layer (SSL), connection.
• Records/Data Retention: GPG shall retain authorization logs and transaction records for the
entire period of contract. The VENDOR shall establish and maintain adequate records of all
expenditures incurred under the Contract. All records shall be kept in accordance with
generally accepted accounting procedures. All procedures shall be in accordance with
Central and State Government Rules and regulations. Throughout the term of this Contract,
SITEG shall have the right at any time to inspect transaction records associated with
collection of transaction charges.
Access to real time data: GPG shall provide SITEG with the capability to securely access
(via password-protected site) to real-time transaction information.
2.7 INTEGRATION WITH EXISTING SYSTEMS
Online Treasury Information System (OLTIS)
The present software ‘Online Treasury Information System’ (OLTIS) was designed by NIC as a
web enabled application with Windows 2000 as operating system, MS SQL server at the back end
and MS Visual Basic at the front end. The first version was developed and implemented in a
phased manner from June 2003 onwards in all the district treasuries.

Himachal Pradesh 30
This software has been installed in all the District Treasuries and Sub-Treasuries of State. The
bills are presented in the Treasury at Token section, where computerized Token No. is assigned to
every bill or challan. Then the bill is referred to the bill passing section. On feeding, token No. in
the computer in bill passing section, all the information is reflected by the computer.
Subsequently bill is passed or objected by the District Treasury Officer/Treasury Officer in the
same process.
The accounts of Sub-Treasury are being uploaded in the District Treasury accounts directly and
porting of accounts is being done through pen drives. The accounts of District Treasury are being
rendered to the Accountant General Office through soft copy as well as the physical vouchers and
reports.
Integration Procedure:
GPG has to provide an online interface for data updation in OLTIS. Any successful transaction
through GPG should update the details of transaction on the basis of head and sub head defined in
OLTIS which should get reflected in OLTIS on real time basis.
SMS Gateway
IT Department has established SMS Gateway for sending messages to citizens and
government employees regarding services and meeting notices etc. GPG has to create an
interface and send message using SMS Gateway as soon as the transaction is complete. SMS
should reflect the information regarding the Unique Transaction ID, amount, time, department
details etc. to the user.
2.8 INFRASTRUCTURE AVAILABLE AT DEPARTMENT OF INFORMATION TECHNOLOGY
This is to be noted that application developed will be hosted with Department of Information
Technology, Government of Himachal Pradesh. Infrastructure details are provided in Annexure
XIII.
2.9 AVAILABILITY
The GPG should facilitate multiple users making transactions from various locations at a single
point of time. Hence, the Service must support unlimited user access.

Himachal Pradesh 31
GPG service should be available at least 99.9 % of the defined service delivery time. In case of
failure on account of service provider, penalty will be imposed based on section 3.16.6 of this
document. Service unavailability resulting from loss of network availability can be excluded from
service availability calculations if the network availability loss is caused by any factors beyond
the vendor’s control, such as natural disasters, IP transit provider or end user's portion of the
network failure.
2.10 SECURITY OF TRANSACTION
Bidder shall certify that online financial transactions are to use secure data transmission and a
standard public-and-private key encryption system that encrypts the user’s submission of private
financial data before it leaves their web browser. The data must remain encrypted throughout
transmission until it’s safely received at the intended server where it is decrypted and processed.
• Bidder shall ensure that appropriate security measures are put in place to protect GPG
internal systems from intrusions and other attacks while conducting e-payment transactions,
whether internal or external, e.g., message interception, tampering, redirection, repudiation
etc..
• Bidder shall ensure compliance with national and international information security standards
and best practices.
Bidder shall describe approach and methodology and ensure the compliance but not limited to
following points:
• Identity management and access control
• By assuring and explaining the method needed to prohibit customers from accessing data
in possession of SITEG
• By assuring and explaining how access control is strictly enforced and audited and all
remote administration of the hardware, operating system, or application software is
possible only through the use of strong, dual-factor authentication techniques such as
token based or challenge-response methods.
• Information assurance including:
- Assessment of vulnerabilities, threats, and impacts
- Security risk mitigation strategies
- Privacy management,
- Resilience, fail-over and redundancy
- Security incident detection and handling,
- Compliance management, monitoring, and auditing

Himachal Pradesh 32
• Application security including:

- Authentication; providing flexible and robust user authentication which may include
web authentication, privilege management and extra net management services.
- Authorization,
- Data integrity, determining how to maintain data integrity and users' confidentiality and
privacy; handle legal issues with regard to misuse or fraud and options for resolution,
- Data confidentiality:
o In transit by providing the ability to execute secure, authenticated, two-way
transactions as well as ensuring that all other data is encrypted beyond the reasonable
threat of a successful force attack
o In storage by ensuring that confidential data in databases from which public data is
being extracted will not be compromised,
- Non-repudiation,
• Securing the relevant infrastructure and integrating with existing SITEG infrastructure
security including network perimeter defenses, server security, and data infrastructure
security
• Refresh or back key on the keyboard should be disabled
• Implementing penetration analysis and intrusion detection policies to ensure that the
application remains as secure as possible over time.
• Payment Services must offer fraud screening tools to reduce fraudulent transactions. This
includes address verification, card code value (CVV) verification, expiry date of the card,
date of birth etc. to ensure that the payments made via payment Service are legitimate.
• The payment Service should adhere to certain standards such as Veri Sign Secured/
VBV/ Secure Code. The payment Service must offer SSL (Secure Sockets Layer) for
transaction security.
2.11 SUPPORT & MARKETING
• The payment Service must offer 24*7 telephone and email support for technical and non
technical queries. There should be single point of contact for any query resolution from
bidder’s side. The telephone numbers and support email ID must appear prominently on
the payment page.
• Marketing of the service: SITEG shall actively promote the GPG services provided
hereunder to its customers. All marketing materials produced by bidder exclusively for
SITEG must be approved by the SITEG. Release of broadcast e-mails by bidder
pertaining to this Contract shall not be made without prior written authorization from
SITEG. VENDOR shall not distribute any news release pertaining to this Agreement and

Himachal Pradesh 33
project proceedings during the contract without the prior consent of SITEG.
2.12 DATA BACKUP
Bidder shall make regular backups of GPG transactions related data. Bidder shall make backups
available to authorized personnel at the operation centre and/or SITEG entities upon request.In
any case bidder should not keep the any data related to GPG with him.
2.13 DURATION OF PROJECT
Total duration of project is three years including warranty and support from the date of Go Live.
This also includes continuous updation and upgradation of system.
2.14 MAINTENANCE
Scheduled Maintenance: Bidder shall specify the basis for scheduled maintenance causing / or
not causing disruption to GPG service. Disruption of service due to scheduled maintenance is to
be excluded from service uptime (availability) calculations provided to SITEG. Maintenance shall
be performed during off-peak hours and bidder shall always provide advanced notice of
scheduled maintenance to SITEG and State Departments including local authorities.
Emergency Maintenance: Bidder shall specify the major reasons for performing emergency
maintenance (Example: security related issues). The bidder shall notify immediately to SITEG
regarding the emergency maintenance. Unnotified service unavailability due to emergency
maintenance will be included in the service downtime calculations.
2.15 DISASTER RECOVERY AND BUSINESS CONTINUITY PLAN
Bidder shall describe, establish and maintain an alternative payment processing arrangements to
resume GPG services within 24 hours, in the event the service is unavailable due to human error,
equipment failure, man-made or natural disaster.
Bidder must describe in detail its recommended approach for alternative service provision
arrangements and its disaster recovery testing cycle.
2.16 AUDITING

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All GPG records related to e-payments with respect to SITEG or consumer shall be available for
inspection, auditing and copying by SITEG or other authorized representatives. Bidder shall be
acting to correct or remedy any audit results within a time period agreed upon with the SITEG.
2.17 INFORMATION ACCESSIBILITY
• Bidder shall provide access to payment information to specified users and administrators
authorized by the SITEG using the service on a timely basis in an accurate,
understandable and logical format. Access can be given to a transaction "Log". The
details of information in transaction log are to be agreed upon with the SITEG
• Bidder shall not provide access of payment information to "any third party" unless
mutually agreed to with the SITEG or requested by State Department.
2.18 LANGUAGE
Government Payment Gateway services shall be provided in English and Hindi wherever
necessary as per requirement of SITEG and State Departments.

Himachal Pradesh 35
3 B I D DI N G P RO CE S S
The Service Provider would be selected through a transparent two stage bidding process, as
specified in the subsequent sections of this Tender.
3.1 INVITATION FOR BIDS
SITEG invites bids from eligible companies for Design, Development and Implementation of
Government Gateway Payment Gateway. The bids would comprise of Technical and Commercial
bids based on which evaluation of the bid would be done. The bidder will be responsible for the
completeness of the bid it submits.
3.2 EARNEST MONEY DEPOSIT
The earnest money for the bid would be Rs.50,000 /-. The cost is to be paid through a bank draft/
Bankers Pay order favoring “Member Secretary (EC), SITEG” payable at Shimla. Bids not
accompanied by the earnest money will not be considered and rejected summarily.
3.3 CONTACTING SITEG
Proposals, queries, requests if any, regarding the bid should be forwarded to the Member
Secretary (EC),SITEG, SITEG, Block No.23, SDA Complex, Kasumpti, Shimla – 171009.
Clarification may also be sought through email at _________________________, or through
telephone at………………….
3.4 BIDDING STAGES
3.4.1 Two stage-Two envelope bidding process

The Bidder should submit the response to the present tender in Single Envelope, which contains
following items:
(ENVELOPE- I): Technical-cum-Eligibility Bid – (1 original + 1 copy in Envelope I including

soft copy of Bid)
(ENVELOPE- II): Commercial Bid – (1 original + 1 copy in Envelope II)

Himachal Pradesh 36
All the envelopes must be super-scribed with the following information:
Type of Bid: Technical-cum-Eligibility or Commercial
Bid Title: Tender FOR “Design, Development and Implementation of Government Payment
Gateway”
Bid Reference Number: ________________
Name and address of the Service Provider: ___________
Payment Receipt No. With date for the Payment made for the purchase of the Tender document
(Rs.5000/-)
3.4.2 Amendment in this Document
At any time not less than three days prior to the deadline for submission any reason, whether at its
own initiative or in response to a clarification to the prospective bidder, SITEG may modify this
document by amendment. Bidders are advised to visit www.himachaldit.gov.in website regularly
to see any changes. All prospective bidders who have received this document from SITEG office
by submitting tender fees will be notified in writing or by fax or by e-mail, and will be binding on
them.
3.4.3 Cost of Bidding
The Bidder shall bear all costs associated with the preparation and submission of its bid and in no
case SITEG will be held responsible or liable for these costs, regardless of the conduct or
outcome of the bidding process.
3.4.4 Bid Prices
The Bidder shall quote price in clear terms on per test basis. Pricing should be as per the format
for Financial Bid described in Annexure II. The cost should include cost of all the activities
proposed by the vendor like design, development and implementation. The aggregated price
should be quoted in words also. The Financial Bids should strictly conform to the formats to
enable evaluation of bids. It may be noted that the bids having any hidden costs or conditional
costs will be liable for rejection.
3.4.5 Bid Currencies

Prices shall be quoted in Indian Rupees (INR) only.

Himachal Pradesh 37
3.5 PRE BID MEETING
a) The SITEG shall organise an Open Forum from 11.00 AM onwards on 10-05-2010 (if
necessary the discussion can continue on next working day) in the Conference Hall, SITEG,
Block No.24, SDA Complex, Kasumpti, Shimla – 171009. The client may incorporate
changes in the RFP and / or design based on acceptable suggestions received during the
interactive Pre Bid Meeting. The Client may also make changes in the RFP on its own or on
the basis of suggestions received from the Department of IT, Government of Himachal
Pradesh. The decision of SITEG and Departments regarding acceptability of a suggestion (or
otherwise) shall be final in this regard and shall not be called upon to question under any
circumstances. The bidders are requested to submit any questions (in the format given as
Annexure IX) in writing not later than 4.00 PM on 10-05-2010. It may not be possible at the
Pre Bid Meeting to answer questions which are received late. However, prospective bidders
are free to raise their queries during the meeting and responses will be conveyed to all the
prospective bidders (by way of hosting amendments/ clarifications on the website
(www.himachaldit.gov.in) in accordance with the respective clauses of the RFP.
b) Only those prospective bidders, who register themselves before 11.00 AM with Member
Secretary (EC), SITEG, 24 SDA Complex, Kasumpti, Shimla – 171009., on 10-05-2010,
shall be permitted to take part in the deliberations during Pre Bid Meeting.
c) Based on the feedback / suggestion from the perspective bidders and SITEG, modified RFP
(including list of sections where corrections have been made) will be hosted on the website
i.e. at www.himachaldit.gov.in Therefore, Bidders are requested to visit the said website on
regular basis for checking necessary updates. These changes can be incorporated till 3 days
before the date of bid opening.
3.6 SUBMISSION OF BIDS
The offers should be submitted as per instructions given above in Single sealed envelope
containing Technical bid and Commercial bid.
Sealed offer must reach SITEG before the last date and time of submission specified above. Bids
submitted late are liable to be rejected out rightly.
Apart from the bid to be submitted in the manner detailed above, no other bids should be
sent to the SITEG and any such offers will not be valid bids. Bids sent through telegram /
telex/ fax/ e-mail, and bids not submitted in the standard formats given in the Tender
document shall be summarily rejected.
Bidders must keep their offer open for a minimum period of 90 days from the last date of
submission of Tender within which date the Bidder cannot withdraw their offer, subject,
Himachal Pradesh 38
however, to the period being extended further, if required, by mutual agreement from
time to time.
The authorized representative of the bidder should sign and stamp the bottom of each
page of the Tender document, including all documents.
Bidders must ensure that the conditions laid down for submission of the offers are
completely and correctly fulfilled. Bids that are not complete as stipulated above may be
summarily rejected. All formats should be filled up without leaving any column unfilled.
Incorrect or misleading information: If the bidder deliberately gives incorrect or
misleading information in his bid or wrongfully creates circumstances for the acceptance
of his bid, the SITEG reserves the right to reject such bid at any stage.
The overwriting and the corrections must be attested.
3.6.1 Performa and Schedules
The bidder should fill up the Performa, Annexure and Schedules with information asked for in
each column. Where a separate document is expected, the bidder may attach it in the bid.
Item Description
Annexure-I Technical Proposal Letter
Annexure-II Commercial Bid Format
Annexure III Detailed Commercial Bid Format
Annexure IV Service Provider Description
Annexure V Technical Evaluation Criteria
Annexure VI Format for Submission of Resume
Annexure VII Format for providing citations
Annexure VIII Format for Statement of Deviations(s)
Annexure IX Request for Clarifications
Annexure X Declaration Regarding Clean Track Record
3.6.2 Deadline for submission of proposals
Proposals must be received by the SITEG at the address specified in the Tender not later than the
time and date stipulated in the Tender document. The SITEG may, in exceptional circumstances
and at his discretion, extend the deadline for submission of Proposals by issuing a
corrigendum or by intimating in writing or by facsimile or through e mail in accordance with the
tender requirements. In this case, all rights and obligations of the SITEG and the bidders
previously subject to the original deadline will thereafter be subject to the deadline as extended.

Himachal Pradesh 39
3.6.3 Late Bids and Rejection of Bid
Only sealed proposal properly delivered and received by the SITEG office will be accepted. No
proposals will be considered that are received after the specified time. Any proposal so received
will be returned to the bidder unopened. Proposals submitted by fax, email or other means of
electronic communications are not acceptable. The SITEG individually reserve the right to reject
any and all purposed proposals, to waive any informalities or irregularities, and to make the
selection of any proposal(s) or portions there of deemed in the best interest of the department.
3.6.4 Correction of Errors
The Bids shall be evaluated by the SITEG for completeness and accuracy. Bidders are advised to
exercise greatest care in entering the pricing figures. No excuse that mistakes have been made or
requests for prices to be corrected will be entertained after the bids is submitted. All corrections,
if any, should be initialed by the person signing the tender form before submission, failing which
the figures for such items may not be considered.
Arithmetic errors in bids will be corrected as follows:

• Where there is a discrepancy between the amounts in figures and in words, the amount in
words shall govern.
3.7 EVALUATION COMMITTEE

The Evaluation Committee(s) constituted by Secretary, SITEG shall evaluate the bids. The
Committee(s) may choose to conduct negotiation or discussion with any or all the bidders. The
decisions of the Evaluation Committee(s) in the evaluation of the bids shall be final. No
correspondence will be entertained outside the process of negotiation / discussion with the
Committee(s).
3.8 EVALUATION OF BID
The bids received from the firms would be evaluated on the basis of their Technical and Financial
competencies. Evaluation Committee will carry out technical evaluation of each eligible bidder as
per the Technical criteria mentioned in Section 3.8.1. Financial bids of only technically qualified
bidders will be opened.
SITEG may waive any minor infirmity or non-conformity or irregularity in a Bid, which does not
constitute a material deviation, provided such a waiver does not prejudice or affect the relative
Himachal Pradesh 40
ranking of any Bidder.
3.8.1 Technical-cum-Eligibility Bid
The Performa for Technical-cum-Eligibility bid is as per Annexure-V. The criteria to evaluate
technical bid is as follows:
3.8.1.1 If prime bidder is a registered company:

1. The bidder should be registered under the Indian Companies Act 1956.
2. The bidder should have average annual turnover of Rs.20 Crores during last two financial
years.
3. The bidder should have average annual turnover of Rs.10 Crores from IT projects during
last two financial years.
4. The bidder should have a proven prior experience of at least 5 years in implementation/
delivering of online payment gateway solutions in the country or overseas.
5. The Bidder should have industry accreditations of SEI - CMMi level 4 or above for IT
solutions or product development
6. The bidder should have developed at least 5 payment gateway portals performing
minimum 30000 online transactions per year for the previous three financial years.
7. The Bidder should have developed a minimum of 10 web portals with minimum contract
value of 20 Lacs.
8. The bidder should already have a tie-up with the payment gateway provider bank with the
qualifications defined in section 3.8.1.2
9. The bidder should provide minimum manpower for the Project as per the details
mentioned at Annexure-'XIII'
3.8.1.2 If Prime Bidder is a bank:

1. The bidder should be a scheduled bank registered under Banking Regulation Act 1949
2. The bidder should have been rated as Grade ‘A’ during the Statutory Audit conducted by
RBI or NABARD .
3. The bank should have atleast one CBS branch in Shimla town.
4. The bidder should have implemented at least 5 payment gateways performing minimum
30000 online transactions per year for the previous three financial years.
5. The bidder should already have a tie-up with the application solution provider with the
qualifications defined in section 3.8.1.1
Note:
1) The technical criteria as mentioned above are essential criteria and non-fulfillment of any of

Himachal Pradesh 41
the above mention criteria will make bidder ineligible for this Tender and rejected without further
communication.
2) A consortium of companies duly backed up by an Agreement (to be submitted along with bid)
is also eligible to participate subject to the following two conditions and satisfaction of the
Tender Evaluation Committee during the evaluation of the tender.
In the event of consortium being unacceptable to the Client, the Prime Bidder may be given an
option of going on its own:
• The prime bidder of this consortium shall be liable for adherence to all provisions of this
Agreement.
• The consortium will draw upon human, technical and other resources of all the members
during implementation and maintenance of the GPG Project. The Technical Bid shall include
exact details in this regard, so that a consortium is not artificially created only to improve the
score in Technical Bid.
The Bidder should fill Performa as per Annexure I as part of Technical bid. The Evaluation
Committee will evaluate the technical bid of all eligible Bidders and allot marks as per technical
criteria mentioned above.
3.8.2 Financial Bid
The Financial bids of only Technically Qualified Bidders would be opened. The Financial Bid
should be filled only as per the format provided in Annexure III. No deviations from this format
will be accepted. The Gross Bid Value as per Annexure II shall be used by the SITEG for the
purpose of evaluation of bid. The bidder whose commercial offer will be lowest will be ranked as
L1.
3.8.3 Capping of transaction
Transaction charges for transactions of value more than Rs. 1000/- shall be restricted to a
maximum of the percentage of Rs. 1000/- as quoted in the bid (Annexure III). However, for
transactions of values upto Rs. 1000/- transaction charges shall be as per actual based upon the
value quoted in the financial bid.
3.9 ACCEPTANCE OF OFFER
The SITEG reserves the right to accept any bid under this Tender in full or in part, or to reject any

Himachal Pradesh 42
bid or all bids without assigning any reason.
3.10 AWARD OF CONTRACT
The letter of intent (LOI) will be issued to the bidder ranked as L1 and such successful bidder will
be designated as Service Provider.
3.11 SERVICE LEVEL AGREEMENT (SLA)
Successful bidder would be required to enter into a Service Level Agreements with the SITEG at
the mutually agreed terms within three weeks from the date of issuance of Letter of Intent. In case
the SLA is not executed within the said stipulated period, SITEG will be at liberty to forfeit the
EMD and L2 will be invited to sign Service Level Agreement. Any modification to the existing
tender which includes proposed amendment till the date of final bid will form part of SLA.
However, any deviation/ modification from the tender clause will be at the sole discretion of
SITEG. The SLA is to be drafted later after award of work.
3.12 PERFORMANCE BANK GUARANTEE
• The successful bidder shall at his own expense deposit with SITEG, within thirty (30) days of
issuance of LOI or prior to signing of the SLA whichever is earlier, an unconditional and
irrevocable Performance Bank Guarantee (PBG) from a Nationalized bank acceptable to
Member Secretary (EC), SITEG, payable on demand, for the due performance and fulfillment
of the SLA by the bidder.
• The performance guarantee shall be denominated in the currency of the SLA and shall be by
bank guarantee.
• This Performance Bank Guarantee will be for an amount of Rs. 15,00,000/-. All charges
whatsoever such as premium; commission etc. with respect to the Performance Bank
Guarantee shall be borne by the Service Provider.
• The performance bank guarantee shall be valid till the end of three months after the
completion of the maintenance period (three years). Subject to the terms and conditions in the
Performance Bank Guarantee, at the end of three months after maintenance period, the
Performance Bank Guarantee will lapse automatically.
• The Performance Bank Guarantee may be discharged / returned by SITEG upon being
satisfied that there has been due performance of the obligations of the Vendor under the
contract. However, no interest shall be payable on the Performance Bank Guarantee.
• In the event of the Service Provider being unable to service the SLA for whatever reason, the

Himachal Pradesh 43
SITEG would revoke the PBG. Notwithstanding and without prejudice to any rights
whatsoever of SITEG under the Contract in the matter, the proceeds of the PBG shall be
payable to SITEG as compensation for any loss resulting from the Bidder’s failure to
complete its obligations under the Contract. SITEG shall notify Service Provider in writing of
exercise of its right to receive such compensation within 14 days, indicating the contractual
obligation(s) for which the Bidder is in default.
• SITEG shall also be entitled to make recoveries from the performance bank guarantee, or
from any other amount due to him, the equivalent value of any payment made to him due to
inadvertence, error, collusion, misconstruction or misstatement.
• All disputes are subject to jurisdiction of Shimla High Court and its Subordinate Courts.
3.13 INTELLECTUAL PROPERTY RIGHT
Facility and Software
Software for SITEG is going to be a custom design from Architectural, Design, Development and
Configuration point of view. The IPR relating to Software and other materials related to project
and its operation will be owned by SITEG.
All rights related to Documentation, software, licenses and other materials used during the project
reserved with SITEG only.
Violation of IPR
The software vendor will ensure that there is no violation of intellectual property rights, in any
form, during execution of this project.
The software vendor shall indemnify the State Government from all actions, costs, claims,
demands, expenses & liabilities, whatsoever, resulting from any actual or alleged infringement as
aforesaid and at the expenses of the Software Vendor, the SITEG shall be defended in the defence
of any proceedings which may be brought in that connection.
3.14 CHANGE ORDER
If the SITEG requires that any activity/activities, which is not provided for under the "Scope of
work” and “Proposed Solution” in the Bid document and the competent authority is convinced
that the same can't be considered to be deemed to be covered under the scope of work as
Himachal Pradesh 44
mentioned in the Bid document, need to be developed, then the SITEG may ask the software
vendor to work out the requirement of effect in the form of '' Man Weeks'' for the same. The
SITEG after assessing the quantum of work will determine the requirement of man weeks. If the
vendor agrees with the decision of the SITEG, he will proceed to execute the work. The payment
will be made for such deployment on the basis of rates quoted in the Price Schedule of the Bid
document. The total value of such additional work will be limited to 20% of total contract value.
Note: Change Order does not include the addition, modification and deletion of services to GPG.
3.15 TERMINATION OF CONTRACT
The SITEG, without prejudice to any other remedy for breach of Contract by written notice of
default sent to the Service Provider may terminate the Contract fully or in part. If the selected
Service Provider fails to deliver any or all Contracted services as per service standards specified
in the Contract or If the selected Service Provider fails to perform any other obligation (s) under
the Contract, or If the Service Provider has engaged in corrupt or fraudulent practices in
competing for or in executing the Contract.
In the event SITEG terminates the Contract in whole or in part, SITEG may procure, upon such
terms and in such manner as it deems appropriate, services similar to those undelivered, and the
selected Service Provider shall be liable to SITEG for any excess costs for such similar services.
However, the Service Provider shall continue performance of the Contract to the extent not
terminated. Alternately, SITEG would be free to fully take over the assets and operations earlier
being undertaken by the Service Provider on depreciated Book Value of the assets, without
prejudice to any other action as contemplated in the Contract.
3.16 CONDITIONS OF CONTRACT
3.16.1 Acceptance Test

SITEG will carry out the acceptance test for every deliverable. The Service Provider has to
arrange for demonstration of software on its behalf for undertaking the acceptance test on the date
and time communicated by SITEG.
3.16.2 Changes and enhancements in the scope of work

If during the execution of project, it is found that the SITEG wants changes in the scope of work,
then the Service Provider and the SITEG may renegotiate the contract based on rates as per award
of contract & upon mutual agreement in writing.

Himachal Pradesh 45
3.16.3 Allowances and compensation

SITEG shall not be responsible for providing accommodation to the Service Provider or to his
representatives who will be visiting various sites during the course of the project under this
contract. However, working space, if available, may be provided on request.
The SITEG will not pay any allowance or other compensation for the visits of the Service
Provider or his representatives and for the time spent on project sites for performing work
covered under this SLA.
Employees of Service Provider will in no way be the employees of the SITEG. The Service
Provider has to observe all the State & Central Labour laws. Service Provider will indemnify the
SITEG Administration for loss and damages payable to the workers of the Service Provider by
order of any law-enforcing agency.
Service Provider shall indemnify the SITEG for loss and damages suffered due to passing on of
programs / modules / information to any other person / Agency by his partner / Agent / Servant /
any person working on his behalf.
3.16.4 Inspection and Auditing
SITEG reserves the right to nominate a suitable inspecting / auditing agency to inspect / audit the
application software developed by the Service Provider. In the course of inspection / audit, if any
deficiencies / shortfalls are noticed, it shall be the responsibility of the Service Provider to fix
them to the satisfaction of the Project Coordinator.
If for reasons to be specified by the inspecting authority or its nominee, any corrections or
changes are found necessary, the Service Provider shall at his own cost carry out the corrections.
The Service Provider however shall be entitled for extension of time to complete the contract on
account of such correction.
3.16.5 Taxes
Where any/ all payment hereunder to be made by one Party to the other is subject to the deduction
of withholding taxes as imposed by the taxation authorities, then the Party required to deduct the
required amount of withholding tax shall remit the said amount to the relevant taxation or other
authority. The Party required to withhold any withholding tax shall provide to the other Party all
necessary information (including but not limited to the original tax receipts issued by the relevant
taxation or other authority for any amounts withheld) in order to enable the other Party to obtain a
tax credit in respect of any taxes withheld. All amounts due under the Agreement are exclusive of

Himachal Pradesh 46
VAT, GST or similar taxes imposed on the Service which shall be paid by the Party invoiced in
addition at the relevant rate from time to time upon receipt of a valid invoice.
3.16.6 Penalty and service levels
If the vendor fails to deliver and commission the work within the stipulated delivery period of
the Purchase Order / Contract, the vendor shall be liable to pay, as penalty, charges a sum of
1% (one percent) of the PBG per week upto 6 weeks period. In case of delay beyond this period,
the PO shall be deemed to have been cancelled and entire PBG amount shall stand forfeited by
the venders.
The vendor should complete 99% of attempted transactions each month. The vendor and SITEG
shall regularly review the performance of the services being provided by the vendor and the
effectiveness of this SLA. As and when the Disaster Recovery (DR) site comes up for State Data
Center (SDC), the corresponding SLAs will be included.
Definitions
For purposes of this Service Level Agreement, the definitions and terms as specified in the
contract along with the following terms shall have the meanings set forth below:
"Uptime" shall mean the time period for which the specified services / components with specified
technical and service standards are available to the state and user departments. Uptime, in
percentage, of any component (Non IT & IT) can be calculated as: Uptime = {1- [(Downtime) /
(Total Time – Maintenance Time)]} * 100
“Downtime” shall mean the time period for which the specified services / components with
specified technical and service standards are not available to the state and user departments and
excludes the scheduled outages planned in advance for SDC and the link failures.
“Helpdesk Support" shall mean the 24x7x365 centre which shall handle Fault reporting,
Trouble Ticketing and related enquiries during this contract.
“Incident” refers to any event / abnormalities in the functioning of the Data Centre Equipment /

Himachal Pradesh 47
Payment Gateway services that may lead to disruption in normal operations.
“Response Time” shall mean the time incident is reported to the help desk and an engineer is
assigned for the call.
“Resolution Time” shall mean the time taken (after the incident has been reported at the
helpdesk), in resolving (diagnosing, troubleshooting and fixing) or escalating (to the second level
or to respective Vendors, getting the confirmatory details about the same from the Vendor and
conveying the same to the end user), the services related troubles during the first level escalation.
The resolution time shall vary based on the severity of the incident reported at the help desk. The
severity would be as follows:
Critical: Incidents which impact the overall solution like outage of Payment Gateway services
and which has a high impact on service delivery to citizens and respective departments. Incidents
whose resolution shall require additional investment in components or time or shall involve
coordination with OEMs. Incidents for which no work around is available. Any incident which is
affecting a majority of users (over 80% of users including department users and CSC’s).
Medium: Incidents which impact a limited number of users. The main application at SDC is
available but a productivity of limited number user is getting affected. Example Payment
Gateway application is up but certain users are unable to login/access/ submit request/ process
citizen service requests etc. Incidents whose resolution shall require replacement of hardware or
software parts, requiring significant interruption in working of that individual component.
Acceptable work around is available. For example, installation of operating system, patches etc.
Low: Incidents whose resolution shall require changes in configuration of hardware or software,
which will not significantly interrupt working of that component. Incidents like functionality
enhancement and/or support for modifications or maintenance of source code, application version
enhancement etc.
Indicative SLAs for Helpdesk/ Maintenance support calls:
Support calls to the helpdesk should be answered in 2 rings.

Himachal Pradesh 48
Type of Incident Response Time Resolution time SLA
Critical <= T
For critical incidents the resolution 15 minutes from call “T” shall be the agreed
time “T” shall be mutually agreed logged. resolution time between
by the State and the vendor at the Vendor and State nodal
time of award of contract. agency (or else
considered to be 2 hrs for
critical incident).
Medium 30 minutes from call <=1 day from the time of

logged incident logged at the
help desk
Low 45 minutes from call <= 2 days from time of

logged response logged.
Basis of Measurement
Service Metrics Baseline metrics Basis of measurement Remarks

parameters
Application Web pages of Measured over a To facilitate

uptime application, rules and leased circuit or quick page
regulations hosted in equivalent at 64kbps loading over low
state data centre Bandwidth. bandwidth
instance- 99.9% Measurement on Quarterly connections
uptime basis by vendor.

Himachal Pradesh 49
Application Static web pages of Audit by third party Sample and

response time application, rules and administrators random audits
regulations hosted in would be done by
state data centre designated
instance – maximum 7 authority using
seconds for static broadband as
pages well as dial up
Dynamic web pages of connections
application maximum
10 seconds based
irrespective of how
dynamic web page is.
Application Conduct load testing Reports submitted by MIS reports.
Load Testing on the application vendor and audited by third
every 3 Months. party administrator.
Penalty / Liquidated Damages
Application Target Low Severity Penalty

Performance Performance
>=99.9% No Penalty
NA
1% of the PBG for

every 2 hours of down
Payment time at a stretch or in
Gateway-Up parts up to total down
time (Total time time of 10.75 hours.
other than <99.9% - >= This down time shall
scheduled 99.5% be calculated over and
maintenance) above the total hours
of downtime
Critical permissible.
Beyond 10.75 hours
of down time, 2% of
the PBG for every 1
hour of down time at
a stretch or in parts

Himachal Pradesh 50
Application Target Low Severity Penalty

Performance Performance
>=99% <99% - >= 95% 1% of the PBG for

Storage and every 1% delay in
retrieval of storage and retrieval
service requests based on the
Critical
from pre- observations of third
defined party administrator or
locations reports submitted by
vendor
Response Time <=10 sec No Penalty
for Web pages
> 10 sec <=30 Rs 2000 / sec
>30 sec Rs 5000 / sec

<=1% of total No Penalty
Successful number of
completion of transaction in a
financial quarter
Transaction >1% to <=5% 5% of the total
of total number amount collected as
of transaction in transaction charges
a quarter during respective
quarter
>5% of total 10% of the total
number of amount collected as
transaction in a transaction charges
quarter during respective
quarter
• Any misreporting or any fraud on the part of successful bidder shall entail a penalty of INR
500 per wrongly reported transaction. The amount shall be reduced from the security deposit.
• Two consecutive monthly downtimes/unsuccessful transaction in excess of 3% will entail
penal proceedings, which may lead to cancellation of contract.

Himachal Pradesh 51
• If payments are not transferred within one working day to respective Departments then
prevailing RBI-PLR (Reserve Bank of India – Prime Lending Rates) rules would apply for
delayed payment.
NOTE: Penalties based on the above clauses shall be computed on monthly basis by the SITEG.
3.16.7 Resolution of disputes
SITEG and the selected Service Provider shall make every effort to resolve amicably by direct
informal negotiation any disagreement or dispute arising between them under or in connection
with the Service Provider.
If, after thirty (30) days from the commencement of such informal negotiations, the SITEG and
the selected Service Provider have been unable to amicably resolve dispute, either party may
require that the dispute be referred for resolution to the arbitrator as defined in the next section.
Arbitration
• All disputes, differences, claims and demands arising under the contract shall be referred to
arbitration of a sole arbitrator. The Secretary IT to the Government of Himachal Pradesh will
be sole arbitrator for this project. All arbitration will be held in Shimla.
• All disputes, differences, claims and demands arising under the contract shall be referred to
arbitration of a sole arbitrator.
• The Arbitration proceedings will be held at Shimla, Himachal Pradesh.
3.16.8 Limits on Promotion
The Service Provider agrees to make no reference to SITEG or this procurement or resulting
contract in any literature, promotional material, brochures, sales presentation or the like without
the express prior written consent of SITEG. The Service Provider shall not perform any kind of
promotion, publicity or advertising etc, at the SITEG through any kinds of hoardings, banners or
the like without the express prior written consent of the same.
3.16.9 Communication and Problem resolution

The bidder’s plan/ strategy for communicating with the SITEG Project Management Team and
the problem resolution mechanism and will submit the same for approval after award of contract.
All the communication and problem escalation will be done according to approved mechanism.
The offsite deign and developments require proper and timely exchange of information to avoid

Himachal Pradesh 52
confusion and misinterpretation on various issues.
Developer will ensure weekly progress report is sent to SITEG. The report will highlight the
progress of the project, any problem encountered and outstanding issues, if any.
Clarifications would be sought and provided during the course of the project. This would be done
in writing in an agreed format. The final decision will be documented before implementations.
3.16.10 Force Majeure
If, at any time during the continuance of contract agreement, the performance in whole or in part
by either party or any obligation under the agreement is prevented or delayed by reasons of any
war, hostile acts of the enemy, civil commotion, sabotage, fire, floods, explosions, epidemics,
guarantee restrictions issued by any Government or competent authority or acts of God
(hereinafter referred to as eventualities) then provided notice of the happening of any such
eventualities is given by either party to the other within fifteen days from the days of occurrence
thereon, neither party shall, by reason of such eventualities be entitled to terminate this contract /
agreement nor shall either party have any claim for damages against the other in respect of such
non –performance or delay in performance. Performance of the contract agreement shall, however
be resumed as soon as practicable after such eventuality has come to an end or ceased to exist,
provided that, if the performance in whole or part of any obligation under the contract agreement
is delayed by means of any such eventuality for a period exceeding six months, either party may
at his option terminate the contract agreement provided further that in the event of such
prevention or delay as aforesaid, then, instead of exercising the option of termination of contract,
both parties may consult with each other with a view to agreeing between them the action
mutually to be taken in order to minimize the effect of such prevention or delay and continue the
operation of this contract agreement
3.16.11 Corrupt or Fraudulent Practices

• The SITEG requires that the Bidders under this tender observe the highest standards of ethics
during the procurement and execution of such contracts, in pursuance of this policy, the
Purchaser defines the terms set forth as follows:
• “Corrupt Practice” means the offering, giving, receiving or soliciting of any thing of value to
influence the action of the public official in the procurement process or in contract execution.
• “Fraudulent practice” means a misrepresentation of facts in order to influence a procurement
process or an execution of a contract to the detriment of the SITEG, and includes collusive
practices among Tenders (Prior to or after tender submission) designed to establish tender
prices at artificial noncompetitive levels and to deprive the Purchaser of the benefits of the

Himachal Pradesh 53
free and open competition.

• SITEG will reject a proposal for award if it determines that the Bidder recommended for
award has engaged in corrupt or fraudulent practices in competing for the contract in
question.
• SITEG will declare a Bidder ineligible, either indefinitely or for a stated period of time, to be
awarded a contract if it at any time determines that the Bidder has engaged in corrupt and
fraudulent practices in competing for, or in
3.16.12 Confidentiality
Any information pertaining to the Govt. of Himachal Pradesh or any other agency involved in the
project. Matter concerning GoHP or with the agency that comes to the knowledge of the vendor
in connection with this contract will be deemed to be confidential and the Service Provider will
be fully responsible for the same being kept confidential and held in trust, as also for all
consequences of its concerned personnel failing to do so. The vender shall ensure due secrecy of
information and data not intended for public distribution. The affidavit to that effect should be
submitted along with PBG.

Himachal Pradesh 54
4 I M P L E M E NT AT I O N PL A N
S. No. Activity Time of Completion

(Elapsed Weeks)
1. Date of Signing of Agreement with the successful T1
bidder
2. SRS Preparation and sign-off T1 + 6
3. Design, Development and Customization and T1 + 12
Integration of software/applications
4. Testing, Modification and User Acceptance of T1 + 14
Software
5. Stakeholder Training & Change Management T1 + 14
6. System “Go Live” T1 + 16 (G1)
7. Solution Documentation G1 + 4 weeks
8. Operational Support and Maintenance G1 + 36 weeks

Himachal Pradesh 55
ANNEXURES

Himachal Pradesh 56
Annexure I: Technical Proposal Letter
ANNEXURE –I (TECHNICAL PROPOSAL LETTER)

To

Dear Sir,
Ref: Request For Proposal (RFP): Selection of Software Development Vendor for Design,
Development and Implementation of Government Payment Gateway.
Having examined the RFP documents, the receipt of which is hereby duly acknowledged, we, the
undersigned, offer to provide the services as required and outlined in the RFP for GPG
Implementation Vendor.
We attach hereto our response to the RFP document, which constitutes our proposal for being
considered for appointment as the GPG Implementation Vendor.
We undertake, if our proposal is accepted, to adhere to the Project Schedule put forward in the
RFP or such adjusted plan as may subsequently be mutually agreed between us and SITEG or its
appointed representatives.
If our proposal is accepted, we will submit a Performance Bank Guarantee in the format given in
the RFP document issued by a Nationalized/ Scheduled bank in India, acceptable to SITEG, as
per the details specified in the RFP documents for due performance of the contract.
We agree to unconditional acceptance of all the terms and conditions set out in the RFP
documents.
We confirm that the information contained in this proposal or any part thereof, including its
exhibits, schedules, and other documents and instruments delivered or to be delivered to the
SITEG is true, accurate, and complete. This proposal includes all information necessary to ensure
that the statements therein do not in whole or in part mislead SITEG as to any material fact.”
Himachal Pradesh 57
It is hereby confirmed that I/We are entitled to act on behalf of our corporation/company/
firm/organization and empowered to sign this document as well as such other documents, which
may be required in this connection.
Dated this Day of 2010
(Signature) (In the capacity of)
Duly authorized to sign the RFP Response for and behalf of:
(Name and Address of Company) (Seal/Stamp of bidder)
Witness Signature:
Witness Name:
Witness Address:
CERTIFICATE AS TO AUTHORIZED SIGNATORIES
I, certify that I am Secretary of the …………………………………, and

that……………………………….who signed the above bid is authorized to bind the corporation
by authoring of its governing body.
(Secretary)
Date
(Seal here)

Himachal Pradesh 58
Annexure II: Commercial Proposal Letter
To

Dear Sir,
Ref: Request For Proposal (RFP): Selection of Software Development Vendor for Design,
Development and Implementation of Government Payment Gateway.
Having examined the RFP documents, the receipt of which is hereby duly acknowledged, we, the
undersigned, offer to provide the services as required and outlined in the RFP for appointment of
GPG Solution Vendor for SITEG.
We attach hereto our response as required by the RFP documents, which constitutes our
commercial proposal. As per our commercial proposal, the total transactional charges for the
Government Gateway Project is ____…
We undertake, if our proposal is accepted, to adhere to the Project Schedule put forward in the
RFP or such adjusted plan as may subsequently be mutually agreed between us and SITEG or its
appointed representatives.
If our proposal is accepted, we will obtain a Performance Bank Guarantee in the format given in
the RFP document issued by a Scheduled bank in India, acceptable to SITEG, for a sum
equivalent to Rs. 15,00,000/- cost as per the contract signed between SITEG and the selected
vendor.
We agree for unconditional acceptance of all the terms and conditions set out in the tender
document.
We confirm that the information contained in this proposal or any part thereof, including its
exhibits, schedules, and other documents and instruments delivered or to be delivered to the
SITEG is true, accurate, and complete. This proposal includes all information necessary to ensure
Himachal Pradesh 59
that the statements therein do not in whole or in part mislead SITEG as to any material fact.”
It is hereby confirmed that I/We are entitled to act on behalf of our corporation/company/
firm/organization and empowered to sign this document as well as such other documents, which
may be required in this connection.
Dated this Day of 2010
(Signature) (In the capacity of)
Duly authorized to sign the RFP response for and behalf of:
(Name and Address of Company) (Seal/Stamp of bidder)
Witness Signature:
Witness Name:
Witness Address:
CERTIFICATE AS TO AUTHORIZED SIGNATORIES
I, certify that I am Secretary of the …………………………………, and

that……………………………….who signed the above bid is authorized to bind the corporation
by authoring of its governing body.
Date
Signature
(Seal here)

Himachal Pradesh 60
Annexure III: Detailed Commercial Format
The Price Bid must consist of the following costs:
1. Transaction charges (per transaction)

(The rates quoted must be firm and inclusive of all taxes, levies and duties)
S. No Category (in %)
1 Transaction charges*
NOTES:
* Transaction charges for transactions of value more than Rs. 1000/- shall be restricted to a
maximum of the percentage of Rs. 1000/- as quoted in the bid. However, for transactions of
values upto Rs. 1000/- transaction charges shall be as per actual based upon the value quoted in
the financial bid. E.g. if the quoted price is x% then for a transaction of value more than Rs.
1000/- , the transaction charges will be x% of Rs. 1000/-. In case the transaction is of value less
than or equal to Rs. 1000/-, say Rs. Y then the transaction charge will be x% of Y.
The firm with lowest transaction charges shall be considered as L-1 for the purpose of price
evaluation.

Himachal Pradesh 61
Annexure IV: Service Provider Description
Sr. Item Response to be filled in by Bidder

No.
1. Name of the Bidder [Full name of the
firm/company]
2. Main / Head / Corporate office [Full address,
telephone numbers, fax numbers, and email
address of the primary office of Bidder]
3. Name and designation of the CEO of the
company [Name, designation and full address
of the Chief Executive Officer of the bidding
organisation, including contact numbers and
email address]
4. Dealing Office
[i.e. the office dealing with this proposal] [Full
address, telephone and fax numbers, and email
addresses of the office of the organisation
interacting with SITEG for this Tender]
5. Name and designation of the key contact
person dealing with this project [Name,
designation and full address of the contact
person of the dealing office, including contact
numbers and email address]
6. Validity of offer is for minimum period of 90
days from the date of opening of bid
Annexure V: Technical Evaluation Criteria
The vendor is expected to explain the methodology through which he will address the technical
requirements to meet the expected performance requirements as specified various tables. The
vendor shall list down the sub requirement within each parameter depicted in the left vertical
pane of the following table (Technical Evaluation Criteria) against each technology component.
In the Reference column the vendor shall give a reference (page no.) to the place in the proposal
where he has dealt with that issue.
The bidder may use one architecture diagram to address more than one evaluation parameters
Technical Evaluation Criteria
In case Prime Bidder is IT Company- Technical Evaluation criteria-‘A’
Sr. Criteria Supporting
No. Document
attached at Page
No. of Technical
bid
1. The bidder should be registered with Indian Companies
Act 1956.
2. The bidder should have average annual turnover of
Rs.20 Crores during last two financial years.
3. The bidder should have average annual turnover of
Rs.10 Crores from IT projects during last two financial
years.
4. The bidder should have a proven prior experience of at
least 5 years in implementation/ delivering of online
payment gateway solutions in the country or overseas.
5. The Bidder should have industry accreditations such as
ISO certification or SEI - CMMi level 4 or above for
IT solutions or product development or any other
credible accreditations to qualify as a potential bidder
6. The bidder should have developed at least 5 payment
gateway portals performing minimum 30000 online
transactions per year for the previous three financial
years.
7. The Bidder should have developed a minimum of 10
web portals with minimum value of 20 Lac.

Himachal Pradesh 63
8. The bidder should provide minimum manpower for the

Project as per the details mentioned at Annexure-'XIII'
9. Any other details.
In case Prime Bidder is Financial Institute - Technical Evaluation criteria-‘B’

Sr. Criteria Supporting
No. Document
attached at Page
No. of Technical
bid
1. The bidder should be a scheduled bank registered under
Banking Regulation Act 1949.
2. The bidder should have been rated as Grade ‘A’ during
the Statutory Audit conducted by RBI or NABARD .
3. The bank should have atleast one CBS branch in
Shimla town.
4. The bidder should have implemented at least 5 payment
gateways performing minimum 30000 online
transactions per year for the previous three financial
years.
5. The bidder should already have a tie-up with the
application solution provider with the qualifications
defined in section 3.8.1.1

Himachal Pradesh 64
Annexure VI: Format for Submission of Resume
S No. Item Details

1. Name
2. Profession/Present
Designation
3. Years with firm
4. Total Experience (# of Years)
5 Nationality
6. Area of Specialisation
7. Proposed Position in Team
8. Key Qualification/Experience Under this heading give outline of staff members
experience and training most pertinent to assigned
work on proposed team. Describe degree of
responsibility held by staff member on relevant
previous assignments and give dates and
locations. Use up to half-a-page.
9. Education Under this heading, summarise college/ university
and other Organization education of staff member,
giving names of colleges, dates and degrees
obtained. Use up to quarter page.
10. Experience
Under this heading, list of positions held by staff
member since graduation, giving dates, names of
employing Organization, title of positions held
and location of assignments. For experience in last
ten years also give types of activities performed
and Owner references, where appropriate. Use up
to three quarters of a page.

Himachal Pradesh 65
Annexure VII: Format for Providing Citations
S.No Item Guidelines Attachment

Ref. No. for details
1. Name of the project
2. Client Details Name; Contact Person’s name and no.
3. Relevant Work Please specify the area of
Area/domain work/domain relevant to the
requirement of this RFP.
4. No. of locations Please specify no. of locations for
implementation
5. Scope of Work Provide Scope of Work; highlight
Key Result Areas expected and
achieved
6. Scope of the Provide details of the project scope
Project
7. Contract Value Provide particulars on contract value
assigned to each major phase and
milestone.
8. Project Completion
Date
Annexure VIII: Format for Statement of Deviation(s)

Himachal Pradesh 66
Format for statement of deviation from scheduled requirements:
S.NO. REFERENCE DEVIATION IN BRIEF REASON

PROPOSAL
(CLAUSE NO. & PAGE
NO.)
Annexure IX: Request for Clarifications

Himachal Pradesh 67
Society for Promotion of Information Technology and e-Governance, Government of

Himachal Pradesh
Bidder’s Request For Clarification
Name & position of Address of organization
Name of Organization submitting
person submitting including phone, fax, email
request
request points of contact
Tel:
Fax:
E-mail:
Bidding Document Reference Content of RFP Points of Clarification
S.No.
(Volume/Number/page) requiring clarification required
1
2
3

Himachal Pradesh 68
Annexure X: Declaration Regarding Clean Track Record
To
Member Secretary (EC) SITEG,

Sir/ Madam,
I have carefully gone through the Terms & Conditions contained in the Tender Document
[No. ______________] for “Design, Development and Implementation of Government Gateway
Payment Gateway”.
I hereby declare that my company has not been debarred/ black-listed by any Government/
Semi Government organizations. I further certify that I have been authorized by the competent
authority in my company to make this declaration.
Yours truly,
Signature: _______________________
Name: _______________________
Designation: _______________________
Company: _______________________
Address: _______________________

Himachal Pradesh 69
Annexure XI: Indicative List of Departments with Services
Sr. No. Department Services

1. Transport • Payment of Token Tax
• Payment of Road Tax
• Payment for Permit
• Payment for Licenses
2. Excise & Taxation • Payment of Sales Tax/ VAT
3. Police • Payment of Challans
4. Labour & Employment • Payment for Shop/ Establishment
Licenses
• Payment for Factory Registration
5. Pollution Control Board • Permits/ NOC
6. Revenue • Payment for Property Registration
7. IPH • Payment of Water Bills
8. HPSEB • Payment of Utility Bills
9. Tourist Department • Payment of Hotel Licences
10. Industries • Payment for Industrial Registration
11. Corporation • Payment of Loan repayments
12. Electrical Inspectorate • Payment of Licences permits
13. Board of Secondary Education • Payment of Affiliation Fees
• Payment of Exam Fees
14. Tender Fee for Department • Payment of Tender Fee
15. Miscellaneous • Payment of Electricity Bills
• Payment of Property Taxes
• Payment of Government Fees

Himachal Pradesh 70
Annexure XII: Hardware Details at Data Centre, DIT
HIMSWANS ML 350 G
Server 1 HP 5 Windows 2003 Enterprise 64 Edition
MS VB Studio 2005
SQL MS Sql Server 2005
Microsoft .Net Framework 2.0
HIMSWANS ML 350 G Windows 2003 Enterprise Edition

Server 2 HP 5 Ser pack 2
IIS (internet information services
manager)
Optibase Player 400
Demo MFC Multi channel
Microsoft Visual studio 2008
professional edition
Microsoft Windows SDK for Visual
Studio 2008 .NET Framework
Microsoft Sql server 2005

Himachal Pradesh 71
Annexure XIII: Manpower Details for the Project
Qualification and Experience Criteria for the Staff being deployed:
Sr. Designation Qualification Experience

No.
1. Project Manager/ B.E./B.Tech. and MBA Minimum 7 years of
Project Leader experience
2. Programmer B.E./B.Tech./MCA Minimum 4 years of
experience
3. Database B.E./B.Tech./MCA Minimum 4 years of
Administrator experience in database
handling
Minimum manpower required for the project during development period
Sr. Designation Requirement Role

No.
1. Project Manager/ 1 Required all the time for
Project Leader providing project status time to
time
2. Programmer 3 Required during application
development
3. Database 1 Required during application
Administrator development, maintenance and
operational support
Minimum manpower required for the project during handholding period
Sr. Designation Requirement Role

No.

Himachal Pradesh 72
1. Project Manager/ 1 Required all the time for

Project Leader providing project status time to
time
2. Programmer 1 Required for customization
during handholding period
3. Database 1 Required during maintenance and
Administrator operational support

Himachal Pradesh 73

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Payment Gateway Proposal

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Request for Proposal for:

Design, Development and Implementation of

Society for Promotion of Information Technology

1 PROJECT OVERVIEW ....................................................................................................... 8

1.1 GOVERNMENT PAYMENT GATEWAY ................................................................................ 8

2 PROPOSED SOLUTION .................................................................................................... 18

2.1 PROPOSED PROCESS FLOW.............................................................................................. 18

3 BIDDING PROCESS ........................................................................................................... 36

3.1 INVITATION FOR BIDS ..................................................................................................... 36

3.5 PRE BID MEETING ........................................................................................................... 38

4 IMPLEMENTATION PLAN .............................................................................................. 55

ANNEXURE I: TECHNICAL PROPOSAL LETTER ........................................................ 57

ANNEXURE II: COMMERCIAL PROPOSAL LETTER .................................................. 59

ANNEXURE III: DETAILED COMMERCIAL FORMAT ................................................. 61

ANNEXURE IV: SERVICE PROVIDER DESCRIPTION.................................................. 62

Society for Promotion of Information Technology and e-Governance (SITEG), Government of

ANNEXURE V: TECHNICAL EVALUATION CRITERIA .............................................. 63

ANNEXURE VI: FORMAT FOR SUBMISSION OF RESUME......................................... 65

ANNEXURE VII: FORMAT FOR PROVIDING CITATIONS........................................... 66

ANNEXURE VIII: FORMAT FOR STATEMENT OF DEVIATION(S)............................ 66

ANNEXURE IX: REQUEST FOR CLARIFICATIONS ...................................................... 67

ANNEXURE X: DECLARATION REGARDING CLEAN TRACK RECORD ............... 69

ANNEXURE XI: INDICATIVE LIST OF DEPARTMENTS WITH SERVICES............. 70

ANNEXURE XII: HARDWARE DETAILS AT DATA CENTRE, DIT ............................. 71

ANNEXURE XIII: MANPOWER DETAILS FOR THE PROJECT................................... 72

Society for Promotion of Information Technology and e-Governance (SITEG), Government of

Acronyms Used in this Document

Society for Promotion of Information Technology and e-Governance (SITEG), Government of

Society for Promotion of Information Technology and e-

Invitation of Bids for Implementation of Government Payment Gateway

Sale of Tender From 23-04-2010 onwards till 24-05-2010

Pre Bid Meeting 10-05-2010

Price of Tender Document Rs. 5000/-

Society for Promotion of Information Technology and e-Governance (SITEG), Government of

Last date for submission of bids 25-05-2010 at 1:30 PM hrs

Opening of bids 25-05-2010 at 3:00 PM hrs

Tender download site http://www.himachaldit.gov.in

2. Validity of bid shall be up to 90 days from the date of opening of bid.

Member Secretary (EC), SITEG,

Society for Promotion of Information Technology and e-Governance (SITEG), Government of

1.1 GOVERNMENT PAYMENT GATEWAY

1.2 BENEFITS OF USING GOVERNMENT PAYMENT GATEWAY

Society for Promotion of Information Technology and e-Governance (SITEG), Government of

• Help Desk Application for supporting payments queries

Society for Promotion of Information Technology and e-Governance (SITEG), Government of

1.3 SCOPE OF WORK

1 General 1. Design, Develop, Implement and Maintain web based

Society for Promotion of Information Technology and e-Governance (SITEG), Government of

2 Requirement The bidder MUST clearly understand requirements and

The bidder will also be responsible for creating unique

Society for Promotion of Information Technology and e-Governance (SITEG), Government of

4 Solution Development 1. Development of the GPG solution based on the

Deliverables: Solution Software including Source Code,

1. Deployment of Portal & Applications

Society for Promotion of Information Technology and e-Governance (SITEG), Government of

1. All levels of testing will be conducted at the

Society for Promotion of Information Technology and e-Governance (SITEG), Government of

Society for Promotion of Information Technology and e-Governance (SITEG), Government of

10 Comprehensive The Bidder is required to train/retrain (if required) the

The Bidder shall also be responsible for re-training the

Proposed Work Flow:

Society for Promotion of Information Technology and e-Governance (SITEG), Government of

Society for Promotion of Information Technology and e-Governance (SITEG), Government of

2.1 PROPOSED PROCESS FLOW