‘EMPLOYEE MOTIVATION AND WORKPLACE

STRESS MANAGEMENT’ IN AL SAFEER GROUP OF

COMPANIES, SHARJAH, U.A.E

By
PATRICIA SALDANHA

A Thesis / Dissertation Submitted In (Partial) fulfilment of the

Requirements for the Degree of
Master of Business Administration

University of Business and International Studies, Switzerland

March, 2019
 ‘EMPLOYEE MOTIVATION AND WORKPLACE
STRESS MANAGEMENT’ IN AL SAFEER GROUP OF
COMPANIES, SHARJAH, U.A.E

By
PATRICIA SALDANHA

A Thesis / Dissertation Submitted In (Partial) fulfilment of the

Requirements for the Degree of
Master of Business Administration

University of Business and International Studies, Switzerland

March, 2019
 ‘EMPLOYEE MOTIVATION AND WORKPLACE
STRESS MANAGEMENT’ IN AL SAFEER GROUP OF
COMPANIES, SHARJAH, U.A.E

By
PATRICIA SALDANHA

MBA THESIS

University of Business and International Studies, Switzerland

March, 2019
 Declaration

I, Patricia Saldanha, hereby declare that this thesis ‘Employee Motivation and Workplace Stress

Management in Al Safeer Group of Companies’ is my own original work submitted to UBIS,

during March 2019 in partial fulfilment of requirements for the award of Master of Business

Administration under the guidance of my guide Mr. Tino of London American City College,

UAE. And it hasn’t been submitted to any other university for any purpose whatsoever.

Sign:

Enrollment No.: 863M

 Acknowledgement

I would like to take this opportunity to express my gratitude to each and every one who

supported me throughout the period of completing this thesis. First and foremost I would like to

thank God for helping me to undertake this thesis. Also I would like to thank the President, Dr.

Paulson Mathew Chunkapura and Dean Dr. Kaup Mohammed, for giving me the opportunity to

do my research.

I would like to thank my project guide Mr Tino, who guided me constantly by giving me the

required support and tips to complete this thesis in a timely manner. I am thankful for his

aspiring guidance, invaluably constructive criticism and friendly advice during the project work.

I am sincerely grateful to the secretary of Al Safeer Group of Companies who shared the truthful

views on a number of issues prevailing in the company. Also I would like to express my warm

regards to the whole of the HR department for giving me valuable input regarding all the

employees and the information that was required by me. Not to forget all those employees who

took time out from their busy schedule to participate in the questionnaire.

Last but not the least I would like to thank my family and college mates who helped me in all the

small ways possible to make the thesis a reality.

 Certificate

This is to certify that Ms Patricia Saldanha has undertaken a research study/thesis on “Employee

Motivation and Workplace Stress Management in Al Safeer Group of Companies” under my

supervision in the fulfilment of the requirement for the award of the degree ‘Master of Business

Administration’ from the University of Business and International Studies, Switzerland.

The work has been completed to the best of my satisfaction.

Mr. Tino Alappat

Research guide, UBIS College

 Abstract

The topic chosen for the study is employee motivation and workplace stress management in Al

Safeer group of Companies. The reason for choosing this topic is that during my tenure at Safeer,

I came across a number of employees who don’t have a smile on their face or are always grumpy

looking. The reason behind this is demotivation or stress that they face at workplace, which is

what I wanted to know more about. This thesis understands the human resource at Safeer, how

certain processes work and how the management functions in various aspects. Certain employees

were chosen at random to answer a questionnaire that would give a proper insight into the

situation. Based on their responses the data was analysed using charts and graphs of different

kinds. Recommendations on how to better the situation in the company and in what way can the

management and HR perform better in terms of employee welfare have been discussed as well.
 Table of contents

Serial.
Topic Page No.
No.
I Chapter 1: General Introduction 1
1 Overview 2
1.2 Research Statement 4
1.3 Objectives of the study 5
1.4 Significance of the study 5
II Chapter 2: Literature Review 6
2 Introduction 7
2.1 Mission, Business Principals and Core values 8
2.2 Human Resource at Safeer group 9
2.2.1 Recruitment 10
2.2.2 Selection 11
2.2.3 Wage Administration 11
2.2.4 Other Benefits 12
2.2.5 Discrimination 13
2.3 Are the employees at Safeer motivated enough? 13
2.3.1 Ways to motivate employees by manager 16
2.4 Workplace stress management 20
2.4.1 Factors that cause work related stress 21
2.4.2 How can management help reduce stress 22
2.4.3 How does stress affect work life performance 24
2.4.4 Impact of stress 25
2.4.5 Consequences of long term stress 27
III Chapter 3: Research Methodology 28
3 Introduction 29
3.1 Sampling 29
3.2 Data Collection 30
3.3 The research approach 30
3.4 Limitations 31
IV Chapter 4: Data Analysis and Interpretation 32
4 Introduction 33
4.1 Data analysis of close ended questions 34
4.2 Analysing open ended questions 51
V Chapter 5: Findings and Recommendations 53
5.1 Findings 54
5.2 Recommendations 57
VI Conclusion 60
VII Bibliography 63
VIII Appendix 67