Reference:

Job description
NIRVANA TELECOM
Validation date :

Job title:

Position in the organization chart:

Line manager :

Mission :

• Identify faults affecting Radio equipment,

• Ensure preventive and curative maintenance of Radio equipment,
• Supervise and follow KPI while ensuring the proper functioning of the mobile equipments
• Ensure better radio availability
• Monitor QoS and third Service Level Agreement
• Identify weak points, suggest solutions and participate in the deployment of solutions,
redeployment, extension and/or modernization of network equipments,

Goals :

• Identify faults affecting mobile network equipments and quality in time,

• Follow up on preventive and corrective actions and propose necessary improvements,
• Respect the objectives and KPI for quality, accessibility and availability of mobile
network

Main professional activities:

• Identify faults according to process in coordination with the Optimization and

Mobile Quality team and the central structures of mobile Networks,
• take the mobilization of stakeholders and coordination with internal and external
clients during cutting power supplies,
• Assist , mobilize teams and collaborators,
• Control, supervise and follow the work of subcontracting companies and suppliers
and evaluate the services there and check contractual and technical compliance,
• Participate in the technical acceptance of supplies and services,
• Maintain the technical acceptance file following installation, extension and
maintenance operations,
• Participate in the control and maintenance of energy equipment and radio mobile
sites in coordination with the Core & EES unit to facilitate and accelerate
recovery,
• Ensure close coordination with the optimization and mobile quality subdivision in
order to optimize mobile networks,
• Coordinate with central structures and support groups to analyze, diagnose,
normalize and possibly validate planned, preventive or curative interventions
• Resolve minor technical problems inherent in the use of equipment.
• Prepare periodic reports relating to the activities: statistics ,dashboards
necessary reports for better optimization and quality of nirvana mobile network.
 • Participate in training activities and ensure the transfer of skills,
• Identify the weak points, report the anomalies noted and propose solutions for
corrections,
Managerial activities:
• Respect for hierarchy.
• Federate team members around the company's objectives.
• Guarantee adhesion between team members with an entrepreneurial and team spirit.
• Participate in the development of employee skills.
• Collaborate with the ROC Chef during team conflicts for a resolution without
negative impact.
• Good communication

Professional relationships (customers / suppliers):

• Internal:
Network Division Head, NOC, GNOC, support groups, the various unit heads, and central
structures.

External:
Subcontracting companies and deliveries , public authorities, Suppliers, site owners, …

POSITIONS FEATURES
SPECIAL WORKING CONDITIONS

Nirvana Region-based workstation

Mobility: YES

PERFORMANCE INDICATORS

. ZERO cut in fixed and mobile traffic.

• Average time for reporting faults according to objective.
• Rate of compliance with SLAs (relatively to central structures)
• Rate of service quality (calculate after QOS monitoring)

REQUIRED SKILLS

PROFESSIONAL KNOWLEDGE

• Perfect mastery of the rules of networks engineering.

• Mastery of equipment operation and maintenance techniques.
• Mastery of computers.
• Perfect knowledge of the products and services offered by nirvana operator.
• Perfect knowledge of production processes within nirvana operator .

EDUCATION / DIPLOMAS and previous experience

• Engineering diploma in telecommunications or electrical engineering or equivalent with
minimum experience of 1 year in technical activities related to Operation and Maintenance
SPECIFIC SKILLS
• Sense of organization and thoroughness.
• Sense of responsibility.
• Good communication technique
• Basics of civil engineering and wiring and QOS
• Perfect knowledge of the administrative procedures governing the relationship with
public institutions and local authorities.
• Strong ability to manage a team.

PROFILE REQUIRED AND EVALUATION

This support is used to define the profile required for the position to be filled and for
evaluation support.

Profile Candidate
Selection criteria Weighted evaluation
according
to Comments
the
requirement
s

1 2 3 1 2 3
Pre-requisites
- Development potential x
- Language skills x
- Geographic mobility
x
Expertise / Professional knowledge
- Skills and results in his field of x
activity x
- Knowledge of "Best Practices"
x
- Ability to assess the means at his
disposal

Multi-skill
- Autonomy x
- Ability to transmit knowledge x
- Project management
x

Anticipation
- Ability to identify problems x
- Ability to propose solutions x
- Ability to observe and propose
x

Rigor
- Sense of organization x
- Compliance with procedures / standards x
- Results control
x
- Compliance with commitments
x

- Commitment to Quality
- Customer sensitivity x
- Continuous improvement x

Membership
- Responsibility x
- Ethics x
- Results & orientation
x
Reactivity
- Controlled emotivity, ability to resist x
pressure x
- Taking initiatives and responsibilities
x
- Ability to integrate and implement
changes

Team leader
- Ability to advance the team x
- Ability to play a facilitative role x
- Experience, ability to manage
x

Elaboration Verification Approval

Profile Evaluation

1 = desirable 2 = necessary 3 = essential A = weak point B = at level C = strong point

Last name First Name :

Recruitment date :
Date:

Name: Signature:
In quality of :

Regional manager Central manager

Departmental manager human resources manager