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  • Business Writing Skills for Workplace Success

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    Phoo Pwint Eain
    21 visualizzazioni10 pagine
    The document outlines the contents of three units that cover business skills training. Unit 1 addresses various business communication skills, such as writing emails, memos, letters, agendas, and CVs. Unit 2 focuses on presentation skills, including writing speeches, oral presentations, using visual aids, and interview skills. Unit 3 provides projects related to various industries like transportation, banking, hotels, public relations, and sales. Each unit and project includes tasks to help develop the relevant business skills.

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    Business English Contents.pdf

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    The document outlines the contents of three units that cover business skills training. Unit 1 addresses various business communication skills, such as writing emails, memos, letters, agendas, and CVs. Unit 2 focuses on presentation skills, including writing speeches, oral presentations, using visual aids, and interview skills. Unit 3 provides projects related to various industries like transportation, banking, hotels, public relations, and sales. Each unit and project includes tasks to help develop the relevant business skills.

    Copyright:

    © All Rights Reserved
    Scarica in formato PDF, TXT o leggi online su Scribd
    Segnala contenuti inappropriati
    21 visualizzazioni10 pagine

    Business Writing Skills for Workplace Success

    Caricato da

    Phoo Pwint Eain
    The document outlines the contents of three units that cover business skills training. Unit 1 addresses various business communication skills, such as writing emails, memos, letters, agendas, and CVs. Unit 2 focuses on presentation skills, including writing speeches, oral presentations, using visual aids, and interview skills. Unit 3 provides projects related to various industries like transportation, banking, hotels, public relations, and sales. Each unit and project includes tasks to help develop the relevant business skills.

    Copyright:

    © All Rights Reserved
    Scarica in formato PDF, TXT o leggi online su Scribd
    Segnala contenuti inappropriati
    di 10

    Unit 1

    Business Writing How to use plain English


    How to write a business e-mail

    How to write a fax coversheet

    How to write a business memorandum

    How to write a business letter

    How to write a meeting agenda

    How to write meeting minutes

    How to use the telephone

    How to write your first CV

    How to write a cover letter

    Unit 2
    Presentation
    Skills

    Purpose and audience

    Focus on objectives

    Writing your speech

    Oral presentations

    Personal appearance

    Using visual aids

    Interview skills

    ii
    Unit 3
    Projects
    1. Transportation

    2. Banking

    3. Hotels

    4. Public Relations

    5. Sales
    How to use plain English 3

    How to write a business e-mail 5

    How to write a fax coversheet 8

    How to write a business memorandum 9

    How to write a business letter 12

    How to write a meeting agenda 15

    How to write meeting minutes 17

    How to use the telephone 21

    How to write your first CV 25

    How to write a cover letter 29

    1
    Purpose and audience 34

    Focus on objectives 35

    Writing your speech 36

    Oral presentations 37

    Personal appearance 38

    Using visual aids 40

    Interview skills 42

    33
    Transportation 47

    Banking 73

    Hotels 97

    Public relations 121

    Sales 139

    45
    Task 1 Introduction 49

    Task 2 Map reading 53

    Task 3 Giving and receiving directions 55

    Task 4 Taxi small talk 58

    Task 5 Requesting money / Giving change 61

    Task 6 Sightseeing and tourist attractions 65

    Task 7 Customer service 67

    Task 8 Bus trip pamphlet 69

    Supplementary activities 71

    47
    Task 1 Introduction 75

    Task 2 General banking services 77

    Task 3 Money 81

    Task 4 Buying insurance through the bank 84

    Task 5 Telephone and online enquiries 86

    Task 6 Complex banking transactions 89

    Task 7 What is the future of banking? 91

    Task 8 The stock market 94

    73
    Task 1 Introduction 99

    Task 2 Reservations and checking in 100

    Task 3 Requesting room service 108

    Task 4 Hotel concierge 111

    Task 5 Complaints/feedback 114

    Task 6 Marketing/promotions 116

    Task 7 Hospitality 117

    Task 8 Group hotel booking 120

    97
    Task 1 Company image 123

    Task 2 Create a video that works for you 126

    Task 3 Plan a video shoot 128

    Task 4 Choose film shots 130

    Task 5 Prepare a script 131

    Task 6 Leave a voice mail message 133

    Task 7 A persuasive presentation 134

    Task 8 Film a presentation 136

    121
    Task 1 Introduction 141

    Task 2 What makes a great salesperson? 143

    Task 3 Sales promotion 144

    Task 4 Property agent 146

    Task 5 Travel agent 148

    Task 6 Fast food sales 150

    Task 7 Spa survey 153

    Task 8 Making a sales/marketing pitch 155

    139

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