Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
RESEARCHER:
• NURAIN SYAFIQAH BINTI SYAMSUL MAHDAN
• AMYRA NUR BALQIS BINTI MUHAMAD NUR AZZAM
• NUR ZAHIDAH BINTI ABDUL RAHIM
• NUR IZZATIE BINTI AZHAR
• NUR FARAH AFIQAH BINTI ASRI
• NUR FAIQAH HAZWANI BINTI MD FADZLI
• Figure2 shows the number of respondent`s answer about their program in UiTM Raub
• BA119 with 30 respondents which is the most respondents came from this program.
• BA111 students with number of respondents were 6.
• 4 respondents from AM110 students.
• The remain respondents were from CS111 which is only 3 respondents
CONVENTIONAL BANK
Other
2%
NUMBER OF RESPONDENTS
30
25
20
15
10
5
0
1-5 times 6-10 times More than 10 times
TIMES
• The line chart shows the trends of online banking usage per month by the respondents.
• 32 respondents used online banking services1-5 times to make transactions per month.
• 8 respondents for 6-10 times per month.
• 3 respondents for more than 10 times use of online banking per month.
PART B: CUSTOMER`S SATISFACTION TOWARDS ONLINE BANKING
STRONGLY AGREE 13
AGREE 21
NEUTRAL 8
STRONGLY DISAGREE 0
DISAGREE 1
TOTAL 43
Figure 7: The respondent`s answer to continue using their
online banking services
• The table above indicates the number of respondent’s answer to proceed using their current
online banking services.
• There was 1 votes for disagree.
• The numbers of votes for strongly agree and agree shows that they didn’t had a problem to c
ontinue using their Online Banking services.
PART C: DETERMINANTS OF CUSTOMERS SATISFACTION TOWARDS
ONLINE BANKING.
Agree
51%
• The pie chart above shows the percentages of the respondents vote on their satisfaction that
online banking is user friendly financial management tool.
• The highest percentage of the consent on online banking is user friendly is agree with 51%.
• Strongly agree and neutral votes with the same percentages and strongly disagree with 3%.
SPEED OF LOGGING INTO
ACCOUNT IS FAST
25
• Figure 10 shows the respondent`s votes on speed of
20 logging into online banking account is fast.
15 • Many respondents agree that the speed of logging is
10 fast.
5
• There were small numbers who votes disagree and
0
Strongly Agree Neutral Strongly Disagree strongly disagree.
agree disagree
Agree
54%
Figure11: The respondents votes on the information provided
by website is accurate
• The pie chart shows the percentages of the respondent’s satisfaction on the information provided
by online banking website was adequate and accurate.
• 54% of the respondents agree the information in the website is accurate.
• 23% of strongly agree and 21% of neutral.
THE RESPONSIVENESS OF ONLINE • The graph shows the respondents satisfaction with
BANKING
30 the responsiveness of the online banking services
25
provided by their current bank.
20
15 • The respondents was agree with the responsiveness
10
of their online banking and became the highest votes f
5
0 rom the respondents with 28 votes.
Strongly Agree Neutral Strongly Disagree
agree disagree • There also some respondents votes for disagree.
Agree
58%
• Figure 13 shows the percentages of respondent’s votes whether they want to remain as customers
by continue using online banking services of their current bank.
• The highest percentage was 58% agreed that they will stay with their current bank.
• 23% of strongly agree and 16% of neutral votes.
• Disagree voted by the respondents with 3%.
THE RESPONDENTS WILL RECOMMEND THEIR
CURRENT BANK TO OTHERS
25 • The bar graph above shows whether the respondents will
20 recommend the online banking services provided by their
15
current bank to others.
10
• The highest bar was agree with 22 votes.
5
• There also small numbers of respondents voted for disagr
0
Strongly Agree Neutral Strongly Disagree ee.
agree disagree