Chapter 1 Study Guide

Review
Page
Correct answers in GREEN. Your answers in BLUE.
_____ reports describe unusual or critical situations.
1 A: Demand
. B: Exception 24
C: Periodic
D: Scheduled
Most models contain many ____, and it is important that
2 they be as realistic as possible.
. A: facts
13
B: equations
C: assumptions
D: variables
____ involves converting or transforming data into useful
3 outputs.
. A: Inputting
14
B: Outputting
C: Processing
D: Feedback
Which of the following statements about the use of
4 information systems is NOT true?
. A: The airline industry employs Internet auction sites to offer
discount fares and increase revenue.
B: Investment firms use information systems to analyze
investment vehicles and to provide improved services to their
customers. 31
C: HMO's have begun to use Web technology to access
patients' insurance eligibility and other information held in
databases to cut patient costs.
D: The transportation industry has been slow to adopt the
use of information systems and few applications exist in
this industry.
Which of the following statements about decision
5 supports systems is NOT true?
. A: They are used when the problem is complex and the
information needed to make the best decision is difficult to
obtain and use.
B: The manager who uses the system seldom plays an 25
active role in its development.
C: The essential elements of a DSS include a model base,
database, and user interface.
D: A DSS often deals with a problem that is unique and not
straightforward.
____ is any business-related exchange such as payments
6 to employees, sales to customers, or payments to
. suppliers.
A: Data 21
B: E-commerce
C: A transaction
D: Input
 ____ is an awareness and understanding of a set of
7 information and ways that information can be made useful
. to support a specific task or reach a decision.
A: Knowledge 6
B: Data
C: Feedback
D: A process
A ____ is an abstraction or an approximation that is used
8 to represent reality.
. A: model
11
B: system parameter
C: system performance standard
D: system
___ literacy is a knowledge of computer systems and
9 equipment and the ways they function.
. A: Computer
30
B: Expert system
C: Information systems
D: Systems development
A(n) ___ is an organized collection of people, procedures,
1 software, databases, and devices used to support
0. problem-specific decision-making.
A: management information system 24
B: expert system
C: decision support system
D: artificial intelligence system
____ consist(s) of computer programs that govern the
1 operation of the computer.
1. A: A database
16
B: Hardware
C: Networks
D: Software
____ is another word for raw facts.
1 A: Feedback
2. B: Data 5
C: Information
D: Knowledge
A(n) _____ is a set of interrelated components that collect,
1 manipulate, and disseminate data and information and
3. provide a feedback mechanism to meet an objective.
A: technology infrastructure 4
B: information system
C: knowledge base
D: process
The activity of creating or modifying existing business
1 systems is called ____
4. A: systems investigation
28
B: systems analysis
C: systems design
D: systems development
 ____ represent(s) the application of information concepts
1 and technology to routine, repetitive, and usually ordinary
5. business transactions.
A: E-commerce 22
B: Transaction processing systems
C: Management information systems
D: Decision support systems
The value of information is directly linked to ____.
1 A: its accuracy and completeness
6. B: its verifiability
8
C: its simplicity and security
D: how it helps decision makers achieve organizational
goals
A ____ is a model that is a tangible representation of
1 reality.
7. A: narrative model
11
B: physical model
C: schematic model
D: mathematical model
Which of the following statements is NOT true?
1 A: The involvement of managers and decision makers in all
8. aspects of information systems is a major factor for
organizational success, including higher profits and lower
costs.
B: Managers are expected to identify opportunities to 29-30
implement information systems to improve the business.
C: Managers are not expected to lead information system
projects in their area of the business.
D: You need to understand the role of information systems to
have a solid understanding of how organizations operate.
Robotics, vision systems, learning systems, natural
1 language processing, and neural networks are all
9. examples of ____
A: telecommunications 27
B: expert systems
C: virtual reality
D: artificial intelligence
A(n) ____ is an internal network based on Web technology
2 that enables people within an organization to exchange
0. information and work on projects.
A: extranet 17
B: fibernet
C: intranet
D: telecommunications