AR Process or AR Related Documents in The Global CF Library

Number Process Category Document Name Link
CF-O-0240 ALL Common EP & MEA AR Process https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/pro

cnum/CF-O-0240?OpenDocument
CF-P-2696 ALL Common EP & MEA Invoicing Process https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/pro
cnum/CF-P-2696?OpenDocument
CF-O-0319 ALL Common Europe AR SOD Matrix https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/pro
STS-O-1053 ALL RCM SLAs and country addendums https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/c1b
6778b8c8ea67685256ff50011aa02/98f83863ec381bfb85258
0190036a46b?OpenDocument
STS-D-2075 Cash Application Direct Debit Management Non SEPA countries DLP https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/pro
cnum/STS-D-2075?OpenDocument
STS-D-2076 Cash Application Multi-Company Cash Management DLP https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/pro
STS-D-2077 Cash Application Handle Promissory Notes DLP https://d01db034.pok.ibm.com/q_dir%5Cqmx%5Caca/qm8p
l.nsf/procnum/STS-D-2077
STS-D-2079 Cash Application Cash Allocation DLP https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/pro
STS-D-2229 Cash Application Prepayments DLP https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/pro
CF-O-0908 Cash Application SEPA Direct Debit e2e Process https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/pro
CF-O-0909 Cash Application Withholding Tax Process https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/pro
EM-CSM-00041 Claims Claim Process https://d12db054.de.ibm.com/q_dir/qmx/ww/qd7pro.nsf/%28
$ProcNum%29/EM-CSM-
00041?OpenDocument&ExpandSection=3%2C4.1#_Section
3
STS-D-2450 Collection Management LPC Invoicing and Crediting - Manual Process DLP https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/pro
EM-PCD-01659 Collection Management A/R Process for the clients supported by the IGF International https://d12db054.de.ibm.com/q_dir/qmx/em/qd8dl.nsf/procn
Support Structure (IISS) um/EM-PCD-01659
CF-O-0311 Collection Management Panda AR Process https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/pro
STS-O-0963 Collection Management EMEA A/R Tools https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/pro
cnum/STS-O-0963?OpenDocument
STS-O-0966 Collection Management EMEA LPCAT LPF Admin User Guide https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/pro
STS-O-0967 Collection Management EMEA LPCAT Collection User Guides https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/pro
STS-O-0968 Collection Management EMEA LPCAT Final Validator User Guides https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/pro
STS-O-0969 Collection Management EMEA LPCAT Approvers User Guides https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/pro
STS-O-0970 Collection Management France and Italy LPCAT Reviewer User Guide https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/pro
STS-O-0976 Collection Management A/R EP & MEA Collection Plan https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/pro
STS-O-0984 Collection Management Small Delinquent Debt Handling https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/pro
CF-O-1050 Collection Management Notification Letter Procedure https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/c1b
6778b8c8ea67685256ff50011aa02/b59a4cddfc92ef6a85257
ff00030b0dd?OpenDocument
STS-D-2889 Collection Management Internal Factoring https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/36d
e8dfc82b97ecf85256fea007bd8b9/665b737735bbe24a8525
80750015bf34?OpenDocument&ExpandSection=2%2C5#_S
ection2
STS-D-2555 Credit Card AR_Global_Credit Card Refund Exception Process https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/pro
STS-D-2549 Credit Card AR_Global_Credit Card Chargeback https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/pro
STS-D-2521 Credit Card AR_Global_Credit Card Exception Process https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/pro
STS-D-2517 Credit Card AR_Global_Credit Card Incident Reporting https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/pro
STS-D-2518 Credit Card AR_Global_Credit Card Pending Payment URL https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/pro
STS-PEF-0052 Credit Card AR_HIGH LEVEL_Credit Card Pending Payment URL https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/pro
cnum/STS-PEF-0052?OpenDocument
STS-O-1009 Credit Card AR Global Credit Card Clip Level https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8plc.nsf/89
b2d3234f7e194d85256fa500669759/8dd8dc73bf4b77fb8525
7f9b002e20ab?OpenDocument
STS-D-2329 Credit Card Credit Card After Invoice DLP https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/pro
STS-D-2330 Credit Card Credit Card Refund DLP https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/pro
STS-D-2331 Credit Card Credit Card Rejected FCO & RCO DLP https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/pro
EM-PCD-02357 Disputes STS COF Process Reinforcement document on disputes https://d12db054.portsmouth.uk.ibm.com/q_dir/qmx/em/qd8
dl.nsf/procnum/EM-PCD-02357
STS-D-3048 Disputes Dispute handling https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/pro
cnum/STS-D-3048?OpenDocument&Login
STS-D-2452 File Maintenance CARS adjustments related to Pre Legal scenarios DLP https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/pro
STS-D-2072 File Maintenance Collection Adjustments DLP https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/pro
STS-D-2448 File Maintenance General Ledger (G/L) Adjustments DLP https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/pro
STS-O-0991 File Maintenance Adjustment Approval Tool (AAT) - Refunds and Write-offs https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/pro
STS-O-0992 File maintenance Manual CARS A/R Loading https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/pro
CF-O-0259 File maintenance Write-off (Special Handling Group) https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/pro
EM-REF-00644 IGF Europe Credit Note and Claims Process guidance for IGF https://d12db054.portsmouth.uk.ibm.com/q_dir/qmx/em/qd8
dl.nsf/bde1acfa5979361f8525672f006efcb5/c1257750003ae
98d80257d23005c7976?OpenDocument
CF-O-0394 Invoice Management How to find creator of manual billings https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/pro
STS-D-2437 Pre-Legal Administration Use of A/R Suspense Tracking Tool (STT) DLP https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/pro
STS-D-2445 Pre-Legal Administration & Cash on Delivery (COD) and Black List DLP https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/pro
Collection Management cnum/STS-D-2445?OpenDocument
STS-D-2438 Pre-Legal Administration & Pre-Legal activities DLP https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/pro
Collection Management cnum/STS-D-2438?OpenDocument
N/A Other WW ARA Methodology and Guidance https://w3-connections.ibm.com/wikis/home?lang=en-
us#!/wiki/W853bdb7c354f_46bc_b5c3_f999bc041eb5/page/
Discount%20Rate%20Guidance
iERP DLP and Process
Link Process Document Name
STS-O-1087 Accounts Receivable BH Global A/R Auto Cash Application DLP - CF-D-0503
CF-O-0776 Business Controls BH Global A/R Billing On Line Hide Show DLP - CF-D-0514
DLP - CF-D-0503 Cash Administration BH Global A/R Collection Management DLP - CF-D-0515
CLP - CF-D-0511 Cash Administration BH Global A/R Credit Card Payments DLP - CF-D-0511
DLP - CF-D-0516 Cash Administration BH Global A/R Customer Line Item Display DLP - CF-D-0512
DLP - CF-D-0508 Cash Administration BH Global A/R Direct Debit DLP - CF-D-0516
DLP - CF-D-0531 Cash Administration BH Global A/R Dispute Management DLP - CF-D-0510
DLP - CF-D-0515 Collection BH Global A/R Down Payments DLP - CF-D-0523
DLP - CF-D-0514 Collection BH Global A/R Execute Interest Calculation LPF DLP - CF-D-0513
DLP - CF-D-0512 Collection BH Global A/R Manager Workflow DLP - CF-D-0525

DLP - CF-D-0523 Collection BH Global A/R Manual Transaction A/R DLP - CF-D-0524
DLP - CF-D-0513 Collection BH Global A/R Manual Transaction Cash Administrator DLP - CF-D-
0508
DLP - CF-D-0525 Collection BH Global A/R Misc. Credit Debit Memo DLP - CF-D-0518
DLP - CF-D-0524 Collection BH Global A/R Post With Clearing A/R DLP - CF-D-0517
DLP - CF-D-0518 Collection BH Global A/R Refund DLP - CF-D-0519
DLP - CF-D-0517 Collection BH Global A/R Suspense DLP - CF-D-0520
DLP - CF-D-0519 Collection BH Global Manual Cash Application DLP - CF-D-0531
DLP - CD-D-1004 Collection BH Global A/R Misc. Credit Debit Memo DLP - CF-D-1004
DLP - CF-D-0510 Dispute management AR_BH Business Controls CP for DLPs CF-O-0776
DLP - CF-D-0520 Pre-Legal Germany AR Process
EMEA AR Process Deviations
Number Region/Country Deviation reference Link
https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/c1b6778b8c8ea67685256ff50011
STS-O-1016 CEE/Serbia onshore Deviation CEE-011: Refund package for pre-payments aa02/3f31a2181ce8640e85257fd20056a715?OpenDocument
Deviation MEA - 013: Refund documentation for Turkey https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/688876a1ba90b43a8525756a007
STS-O-1017 MEA/Turkey (disbursements of refunds) 792c5/bb3497990bcf964385257fd3003239c2?OpenDocument
CEE A/R Process deviation CEE-014: 3rd Reminder https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/c1b6778b8c8ea67685256ff50011
STS-O-1018 CEE/Slovenia Letter for Slovenia aa02/64f469f05e16ed8885257fd300399874?OpenDocument
Deviation CEE-018: Write-offs and penny elimination in https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/c1b6778b8c8ea67685256ff50011
STS-O-1019 CEE/Serbia onshore Serbia Onshore aa02/7617e233fc6d679785257fd30043cf8d?OpenDocument
STS-O-1020 CEE/Slovakia Deviation CEE 019 - Arrears letters timings in Slovakia aa02/3d2125ce0aadca6685257fd300455ebf?OpenDocument
Deviation CEE 020 - IBAN/Swift not needed in Serbia https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/c1b6778b8c8ea67685256ff50011
STS-O-1021 CEE/Serbia onshore Onshore refunds aa02/dc70a7127dbbf50c85257fd300463d04?OpenDocument
Deviation CEEMEA 009 - CEE & MEA - Refund process https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/c1b6778b8c8ea67685256ff50011
STS-O-1022 CEEMEA (TSOHB report) aa02/19fef4b1c78e884185257fd30047c8d1?OpenDocument
Deviation request MEA-001 - IGF LPF approval matrix https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/c1b6778b8c8ea67685256ff50011
STS-O-1023 MEA/South Africa (South Africa) aa02/13654fd02ea0164785257fd3004970ed?OpenDocument
STS-O-1024 Alps/Austria Austria A/R Process AU-001: Arrears Letters Process aa02/1d46c00aa3bf142a85257fd3005d5e06?OpenDocument
BeLux: Deviation BE 005: Prerequisites for pre-legal files https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/c1b6778b8c8ea67685256ff50011
STS-O-1025 Benelux/Belux (Marketing involvement) aa02/c44f3ff28c1bdb1a85257fd40027a804?OpenDocument
NO-001: Delinquent Management / Collection -> 2 https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/c1b6778b8c8ea67685256ff50011
STS-O-1026 Nordics arrears letters & Collection Plan aa02/562db2e2ce50822d85257fd4002a6b61?OpenDocument
STS-O-1027 Italy Italy A/R Process IT-014: LPF Management aa02/6c28a9e8676a1a2185257fd4002c4285?OpenDocument
Italy A/R Process: deviation request IT-017 (lawyer https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/c1b6778b8c8ea67685256ff50011
STS-O-1028 Italy dummy accounts for legal expenses refunds) aa02/d4ecfc15d77b5dd485257fd4002e2d66?OpenDocument
STS-O-1029 SPGI/Israel Deviation - Israel AR process IS-003: Refund Process aa02/9e5ce760c501577c85257fd40030029b?OpenDocument
STS-O-1030 SPGI/Israel Deviation - Israel AR process IS-004: Write Off Process aa02/d963cebaffd2a97d85257fd4003199a1?OpenDocument
IBERIA Deviation request #12- Trade LPF invoice https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/c1b6778b8c8ea67685256ff50011
STS-O-1031 SPGI/Iberia calculation (grace period) aa02/ad814cc3970c8af085257fd40032ee34?OpenDocument
IBERIA Deviation request #13- PreLegal evaluation for https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/c1b6778b8c8ea67685256ff50011
STS-O-1032 SPGI/Portugal Portugal Write Offs aa02/6f7b8cd824238ec485257fd40034be0e?OpenDocument
STS-O-1033 SPGI/Iberia Deviation IB-015 - Unallocated Cash Handling in IBERIA aa02/01664abb3f44563985257fd400363360?OpenDocument
France AR process - deviation request FR-004- https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/c1b6778b8c8ea67685256ff50011
STS-O-1034 France DELINQUENT aa02/afe26e164c1591fb85257fd400392fdd?OpenDocument
France AR process: Deviation request FR-009 - new https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/c1b6778b8c8ea67685256ff50011
STS-O-1035 France CARS profile for IGF postsales aa02/5a3a6958ab9a99c385257fd4003c1101?OpenDocument
France AR process - deviation request FR-013 Refund https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/c1b6778b8c8ea67685256ff50011
STS-O-1036 France package for "Titre de recette" credit notes aa02/94e7357767385e3785257fd4003ece46?OpenDocument
France AR process - deviation request FR-014 Write Off https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/c1b6778b8c8ea67685256ff50011
STS-O-1037 France process aa02/55a460c0b4fefb7c85257fd400410077?OpenDocument
France AR process: Deviation request FR-017 - IGF LPF https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/c1b6778b8c8ea67685256ff50011
STS-O-1038 France handling aa02/a6c1f4d2d464200e85257fd400439d94?OpenDocument
FIN 180 Deviations
Number Geo/Market Deviation reference Link
https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/c1b6778b8c8ea67685256ff50011a
STS-O-1041 Benelux Benelux FIN180 deviations a02/7438e7c5972934b185257fed004f6171?OpenDocument
STS-O-1042 CEE CEE FIN180 deviations a02/075516174980b21085257fed0050427e?OpenDocument
STS-O-1043 DACH DACH FIN180 deviations a02/0505817099d2bec285257fed0051688b?OpenDocument
STS-O-1044 France France FIN180 deviations a02/fdbbcf7729f8459685257fed00521fbc?OpenDocument
STS-O-1045 Italy Italy FIN180 deviations a02/4e7031bf1500aa6385257fed00533b41?OpenDocument
PRO-00459 MEA MEA FIN180 deviations https://d06db052.portsmouth.uk.ibm.com/q_dir/qmx/za/qb3dl.nsf/procnum/PRO-00459
STS-O-1046 Nordics Nordics FIN180 deviations a02/1926ee0b0c83afac85257fed0053fa66?OpenDocument
STS-O-1040 SPGI SPGI FIN180 deviation a02/7ded67872b91a38485257fed00470c13?OpenDocument
STS-O-1048 UKI UK&I FIN180 deviations a02/58ffd3afa5f498d385257fed0054d648?OpenDocument
AR Related Document of Understanding
Name Link to QMX Owner
Incoming Cash DOU Stored in DRRA database Treasury Accounting
IGF realted DOUs https://w3-connections.ibm.com/wikis/home?lang=en-
us#!/wiki/W1f4eddd05614_49c8_83ad_fc7ebd222a1a/page/DOUs
EMEA PC Damage billing procedure https://d12db054.portsmouth.uk.ibm.com/q_dir/qmx/em/qd8dl.nsf/pr IGF CuF
interlock STS AR- IGF BSO (GARS) ocnum/CoE-PRC-01142
ARAC DOU Stored locally by ARAC ARAC
EMEA STS & IBM Payment Gateway Stored in a private teamroom Payment Systems
Back-End DOU (Credit Card
Credit Checking https://w3-connections.ibm.com/wikis/home?lang=en- Credit Checking team
us#!/wiki/Weda51a4b4b48_4785_a060_9847e9d5fe60/page/Process%
20Documents%20and%20Documents%20of%20Understanding
GCS - CARS EMEA DOU Stored locally by Credit Teams BT/IT and Global Credit Solutions
TPS DOU https://apps.na.collabserv.com/communities/service/html/communitys TPS application team
tart?communityUuid=f1de0448-a824-4019-9755-
DOU Between FMS and CARS bff293c38bd6&successMessage=label.action.confirm.community.join
Stored in private community FMS application team
Europe
IISS https://d12db054.de.ibm.com/q_dir/qmx/em/qd8dl.nsf/procnum/EM- IGF - IISS
PCD-01659?OpenDocument&ExpandSection=5%2C1#_Section5
SPECIAL HANDLING AND SUSPENSE https://d12db054.portsmouth.uk.ibm.com/q_dir/qmx/em/qd8dl.nsf/pr IGF
ACCOUNT MANAGEMENT ocnum/EUR-IOT-SLAD-00698?OpenDocument&Login
Global PO Tool (GPO) DOU https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/36de8dfc82
b97ecf85256fea007bd8b9/add09648df50befb8525770c006fa5d3?Ope

AR Process or AR Related Documents in The Global CF Library

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Number Process Category Document Name Link

CF-O-0240 ALL Common EP & MEA AR Process https://d01db034.pok.ibm.com/q_dir/qmx/aca/qm8pl.nsf/pro

DLP - CF-D-0512 Collection BH Global A/R Manager Workflow DLP - CF-D-0525

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