NAME: KANWAL NAZ

I.D: 14852 MBA III (HYDERI CAMPUS)

ASSIGNMENT NO: 1
MANAGEMENT INFORMATION SYSYTEM
ANSWER: 1
DIMENSIONS OF INFORMATION SYSTEM:
There are three dimensions of information system.
ORGANIZATIONAL:
Bank al Habib comprise a different level of structures. His responsibilities and authorities in a
firm are organized as a hierarchy. Upper level hierarchy of bank al Habib consists of
professional. Technical and managerial employees. Whereas the lower level consist of a
decisions about services, products of the bank furthermore, the middle management carries
out the plans of upper level and it is also responsible for the monitoring of daily basis work or
task and cashier, accountant assists the communication and schedule of the firm. The norms
and procedures of the organization are predefined. More emphasize is place on the client and
the external parties, customer satisfaction is the main motive.
MANAGEMENT:
Bank al Habib maintain and develop its human resource, bank invest in considerable time and
finance to polish the skills of the employee. Bank al Habib assign financial and human resource
to achieve success. Bank management take decision and action plans to solve organizational
issues. Bank also launch a new products and services when they need time to time like car
loans, home finance, online banking, debit, credit cards and many other schemes.
TECHNOLOGICAL:
Bank al Habib use the world wide web store to display the information of bank. This page
consists all necessary information’s of bank (introduction, board of directors, vision, mission,
hierarchy, rewards of employee, scheme process etc.) bank also upload a annual report on
website for the ease of employee and other persons who want to see the report also use IT
infrastructure to build a new services and products and business models of the bank. A new
technology is being develop in bank al Habib is introduction of electronic payment services
which will eventually replace conventical papers chaque so now customer able to pay chaque
through electronic payment service.
ANSWER: 2
CONTEMPORARY APPROACH:
BEHAVIROAL APPROACH:
1.OPEN-MINDED MANAGEMENT STYLE:
Management styles vary based on an individual leader's blend of task-orientation and
relationship ability in interacting with employees. While leaders may exhibit an open-minded
attitude in lieu of any style, certain types of prominent approaches to management include a
common propensity to listen to employee input and consider alternative viewpoints.

2.TIME MANAGEMENT:
Good time management skills are essential to getting teams working at full steam. Encourage
the use of project plans, deadline calendars and daily “to do” lists to help staffers get the
most out of every day. You can also invest in a time management consultant who can deliver
a brief presentation to your employees about best practices, getting organized and becoming
more efficient at work.
3.EMPLOYEE SUGGESTION BOX:
This electronic version of the suggestion box can give employees the sense that their ideas
have value to the company. Empowering employees to make suggestions and create
initiatives is a behavioral approach because it helps employees enjoy their jobs and raise their
self-esteem. Management can monitor chat rooms and even join the conversation to
encourage exploration of ideas. When enough people get behind a suggestion, management
can meet with a delegation to discuss the possibilities.
4.POSITIVE REINFORCEMENT:
The behavioral approach lends itself to positive reinforcement to increase productivity.
Managers who use this style look for employees who are doing things right rather than
employees who are doing things wrong. By pointing out the beneficial behavior and even
rewarding it, the manager sends the signal that such behavior can help employees get ahead
in the workplace. As a side benefit, using positive reinforcement requires a manager to spend
time among the workforce to observe. This promotes increased familiarity and has the
potential to promote positive relations between employees and managers.
TECHNICAL APPROACH:
KFC use information system to their advantage and they have incorporated two types of systems. One is
an electronic cash register system, which they use for sales operations and to maintain daily sales
report. The other is an “Inventory Control System,” which is very beneficial and helps the franchise to
formulate their strategy. The Inventory Control System is directly integrated with KFC headquarters. KFC
headquarters received sales reports daily via the system. The system is called “ARMS System”. Also, the
system has important features installed, such as storing information in relation to recipes, cost of
products, purchasing management etc. KFC have a website, where information in relation to all products
and their nutrition value is provided in line with a health conscious society.

ANSWER NO: 3
The implementation of the IS is most important now a days. For most business, there are
varieties of requirements for information. Different level of management needs different type
of IS to help their business planning. Senior management need information to help their
business planning. Middle management needs more detailed information to monitor and
control business. Employee at lower management need information to help them to perform
their duties.
FOR EXAMPLE:
KFC have over recent years adopted and changed their information system structure through
streamlining their processes and implementing amendments in line with evolving
requirements. KFC, as an organization have utilized their information system for different
operational processes. This assists in reducing the cost of raw material and recruiting less
working staff. All the necessary information, such as supply chain management, franchises or
new promotion stores is part of the system. Also, KFC have a comprehensive online website,
which assists in increasing business advantage. On the website there is information in relation
to updating prices, latest activities, promotions, advertisements and customer feedback.
By analyzing KFC’s information management systems in the context of the current market,
there is room for improvement. The marketing strategy i.e. advertising, planning and direction
is currently inadequate to compete with the likes of McDonalds and Pizza Hut. KFC should
introduce more promotional materials i.e. reward cards for customers, which has been adopted
by other fast food restaurants. Alternatively, KFC can introduce coupons or souvenirs, which
consists of all customers’ related information.
ANSWE NO: 4
Transaction processing system is a type of information processing system, software and
hardware combination, which supports Transaction processing. Transaction processing is a type
of computer processing in which each individual indivisible task, called a transaction, is worked
upon and executed as and when it comes. The response to requests is immediate. In contrast to
this is batch processing in which a batch of requests are stored and then executed all at once. A
transaction Processing System is also used to collect, store, retrieve and modify transactions
executed by an organization.
In transaction processing, user or customer interaction is required, unlike batch processing. It
allows only certain predefined, typically short duration, tasks and transactions to be performed
 by the user and provides a predictable request execution time, which is pre- programmed. This
gives it the following characteristics:

 Predictability
 Reliability
 Consistency

BUSINESS INTELLIGENCE SYSTEM:

 Business intelligence (BI) leverages software and services to transform data into
actionable insights that inform an organization’s strategic and tactical business
decisions. BI tools access and analyze data sets and present analytical findings in
reports, summaries, dashboards, graphs, charts and maps to provide users with detailed
intelligence about the state of the business.
 The term business intelligence often also refers to a range of tools that provide quick,
easy-to-digest access to insights about an organization's current state, based on
available data. 

Characteristics of BIS:

 It is created by procuring data and information for use in decision-making.

 It is a combination of skills, processes, technologies, applications and practices.
 It contains background data along with the reporting tools.
 It is a combination of a set of concepts and methods strengthened by fact-based
support systems.
 It is an extension of Executive Support System or Executive Information System.
 It collects, integrates, stores, analyzes, and provides access to business information
 It is an environment in which business users get reliable, secure, consistent,
comprehensible, easily manipulated and timely information.
 It provides business insights that lead to better, faster, more relevant decisions.

ANSWER NO: 5
Information systems technology can be seen as a factor of production that can be freely
substituted for capital and labor. As information systems technology automates the production
process, less capital and labor are required to produce a specified output.

Several essential organizational capabilities are enhanced by information system. These system
provide support for business operations for individual and group decision making for new
product development for relationship with customer, supplier and partner for pursuit
competitive advantage and in some cases for business model itself information system bring
new options to ways companies interact and compete the way organizations are structure and
the way workplace designed. In general, use of web base information system can significantly
lower the cost of communication among workers and firm and cost effectively enhance the
coordination of supply chain or web. This had led many organizations to concentrate on their
core competencies an to outsource other parts of their value chain to specialized company.
The capability to communicate information efficiently within a firm has led to the development
of flatter organizational structures with fewer hierarchical layer.
Nevertheless, information system do not uniformly lead to higher profit success depend on the
both skill with which information system are deployed and on their use being combined with
other resources of the firm such as, relationship with business partner or superior knowledge
of the industry.
The use of information system has enabled new organizational structure. In particular so-called
virtual organizations have emerged that do not rely on physical office and standard
organizational charts. Two notable form of virtual organizations are the network organization
and the cluster.
Information systems can thus help firms increase revenue while shrinking in size. Information
systems can reduce the number of levels in an organization by providing managers
with information to supervise larger numbers of workers and by giving lower-level employees
more decision-making authority

Sociotechnical approach
In the context of technical approach, this approach emphasizes on mathematically based work
computer science, management science, operations research. In the bank al Habib technical
approach is follows in the bank and gives feedback to the customers within a minute. If we
need to know the current balance in an account, so the bank account gives all necessary
information’s like account number to the customer and gives feedback to the customer
regarding account balance within a minute it’s also a time saving for customer and bank.
In the context of behavioral approach, this approach mainly focusses on economic, psychology
and sociological issues of a person or in society. Kfc is famous worldwide foe fried chicken. Kfc
analyze the demand of our product in a country. If KFC made chicken with non halal ingredient
so the majority of Muslim country avoid to eat so the company observe the customers mind
according to the socio, psychology and economic issue and made a strategy of a product made
with halal ingredients and write it like we care about you so the customers will retain.
In the context of sociotechnical approach
ANSWER NO: 3

Information systems help decision-makers at a business to make informed decisions for the company.
Information technology helps get prepared data on all areas of the business as it offers current data,
background, and trend analysis. Information system include the staffs, management of a company. Shan
food staff is responsible to main all the records of the prods which has been sale or to maintain the day
to day sale record which product is sale in lesser quantity or which product is sale in bulk all these
information record on a software where all the product sale are record.

Shan food also used an information technology software to maintain all data of company sale, payment,
etc. on a computer.

ANSWER NO:4

Transaction processing systems consist of computer hardware and software hosting a transaction-

oriented application that performs the routine transactions necessary to conduct
business. Examples include systems that manage sales order entry, airline reservations, payroll,
employee records, manufacturing, and shipping