Q #1: Explain how and why person-centred values must influence all aspects of health and social-

care work?

Answer: Person centered values perceive an individual's singularity, poise, decision, rights, fairness
and decent variety and autonomy which is standard estimation of all parts of social care work. It
encourages us to convey care as per each individual's needs which regard their decisions, rights, pride,
security and freedom. It additionally advances person's decisions, rights, protection and autonomy
which are General Social Care Council's (GSCC) codes of training.

Person centered values causes a person to increase confidence, which encourages them to shield from
any potential mischief and misuse. In the event that we don't keep up person centered values in our
training, at that point we won't almost certainly convey care as per person's needs and we will be
fizzled at our job's points and destinations.[ CITATION 19Ju \l 1033 ]

Person centered values impact all parts of wellbeing and social care work, for the reason that by law
prerequisites concerning the Human Rights Act 1998, Health and Social Care Act 2012, alongside
Codes of Practice for Social Care Workers, wellbeing and social care ought to be founded on Person
centered values. In light of a legitimate concern for people who are accepting care, it empowers them to
be treated with deference and pride, including their own needs convictions and characters, just as to be
upheld to stay free however much as could be expected.[ CITATION 19ju \l 1033 ]

Q #2: Evaluate the use of care plans in applying person-centred values.

Answer: A care plan might be known by different names for example bolster plan, singular
arrangement, my day my life care plan. It is the record where everyday necessities and inclinations for
care and backing are point by point. The eight man focused qualities, additionally called the 8 Core
Care Values, are a concurred set of rules that are accepted to be the establishment of all great care
practice and furnish care laborers with a concurred set of standards and norms by which care laborers
benchmark their training which guarantees they act such that grasps these standards. The 8 Core Care
Values were expected to control and educate the methodology and practice expected of all care
laborers. The 8 Core Care Values not just apply to the connections created with the people who require
care or then again support inside a care home, families and companions yet to the working associations
with colleagues and partners; different experts; promoters or other people who are imperative to
people. The 8 Core Care Values gives a lot of rules that help to build up a superior comprehension of
what comprises great care practice which underpins the proceeded with care, security and prosperity of
the people inside a care home. These qualities and standards are presently inserted in the General
Social Care Council (GSCC) Codes of training for social care laborers, and must be clung to at by all
social care laborers.

The 8 Core Care Values are the accompanying: singularity; rights; decision; protection; autonomy;
poise; regard; association.

People reserve an option to be treated as a person; to be treated similarly and not be oppressed; to be
regarded; to have protection; to be treated in a noble manner; to be shielded from risk and damage; to
be upheld and thought about such that addresses their issues, assesses their decisions and furthermore
secures them; to impart utilizing their favored techniques for correspondence and language; to get to
data about themselves.

The use of care plans in applying person centred values mean; including the individual at the heart of
the careplanning process; putting people first and their care workers in control of their care and support
as stated in The
Adult Care Act 2014. Person centred values include: individuality; rights; choice; privacy;
independence; dignity;respect; partnership. You cannot give care without care plans, as you cannot
give medication without Medicine

Administration Records (MAR) charts.Working applying person centred values using the individual
plans documenting preferences and requirements for care and support e.g. care plan, support plan,
individual plan, my day my life care plan, means to understand that person centred approach is about
providing care and support that is centred on the individuals and their needs, means to consider the
physical, mental and emotional of the individual needing care through approach to meeting the needs
and preferences of individuals.[ CITATION 19Ju1 \l 1033 ]

Q #3: Describe how you gather feedback from various sources, to support care plan reviews and
updates.

Answer: A way to Get Quality Customer Feedback:

i. Provide Proactive Live Chat Support

According to a survey, 44 percent of online shoppers feel the best feature an eCommerce website can
have is a live chat.

Live chat can address many issues. For example, it can help customers who are unable to locate the
items they seek, or answer questions about availability, payment, shipping, etc.

Chat support can help a company get closer to its customers by better understanding their needs and
challenges. It also helps identify patterns if there are any recurring issues and helps find long-term
solutions for those issues.

ii. Get Feedback on Live Chat Session

Just like e-mail surveys, surveys which are sent after you close a ticket in a customer support portal,
you can seek feedback after a live chat session has closed. This feedback can include basic questions
about whether the chat experience was helpful. This helps you rate the effectiveness of your chat-
support personnel. In the case of an unsatisfactory response, prompt action can help you win the
customer’s trust.

iii. Provide Dedicated Feedback Forms on Your Site

Provide at least a dedicated feedback email—for example, feedback@xyz.com. If there are any
complaints, customers can communicate their grievances through this email. This remains one of the
most effective methods of generating feedback. According to a survey, 54% of online shoppers
preferred this method of interacting with customer service

iv. Measure Your Customer Service Performance

Send out an email survey when a complaint ticket is closed. The aim of this survey is to determine
whether the resolution is in accordance with the customer’s expectations.

Such surveys work well when there are only a few questions. A simple option is to provide your
customers the option to rate their experience on a scale of 1 to 5. Over time, these ratings can reveal
valuable trends.

v. Monitor Social Channels

Social media sites such as Facebook, Twitter, LinkedIn, etc. can be an invaluable resource for customer
feedback. A variety of tools are available that help in “social listening,” or gathering conversations on
social media about a brand. Some tools even help monitor the social presence of your competitors. Just
as other methods do, social listening provides a great opportunity for you to improve user experience
and quickly respond to any issue that might arise.

vi. Ask For Feedback On Order Confirmation Page

Your order confirmation page is ideal for seeking feedback about a customer’s online shopping
experience. Questions should address whether customers faced any difficulty in navigating the website
and reaching the desired product/category, whether they were happy with the options available, etc.

vii. Create an Online Community

Creating a forum or community on your website or on a social network can generate excellent
feedback. This method is easy to implement, but requires continuous monitoring and a full-time
moderator. The moderator’s responsibilities include starting new discussions, moderating discussions,
posting and updating regularly, responding to feedbacks, and so on.

This method increases user engagement and strengthens relationships with the customer. It can also
provide some excellent feedback and new ideas. A key theme of this method is engagement.

viii. Monitor Feedback on Other Sites

An excellent source of feedback is on other websites, such as online communities, blogs, local listings,
and so on. If your customers are not happy with the resolution to a negative experience, they are likely
to vent their ire on these forums.

ix. Display Positive Customer Feedback

Displaying customer feedback on your website has numerous advantages. First, it serves as motivation
and recognition for the customers who have shared feedback, and makes them feel more valued.
Another key advantage is that it encourages other customers to provide feedback, because they see that
it will not go unattended.

Studies show people are encouraged by the behavior of others, and once they see others acting in a
certain way, they feel confident to behave that way, as well. This is equally true for feedback. If
customers see more and more people sharing feedback, they are more likely to share their experience.

x. Ask Feedback in Return For a Prize or Gift

Typically, it is very difficult to generate positive feedback. The customer is more likely to send
feedback after an unpleasant experience. You can solve this problem can by giving out gifts to
customers for sending feedback. Gifts can include free shipping, discounts on future purchases, free
samples, gift cards, contests, etc. The prize should be valuable for the customer rather than a cross-sell
tactic.[ CITATION htt3 \l 1033 ]

Q #4: Discuss at length factors that influence the capacity of an individual to express consent.

Answer: Consent means informed agreement to an action or decision; permission for something to
happen or agreement to do something; the process of establishing consent will vary according to an
individual’s assessed capacity to consent. Informed consent is a phrase often used in law to indicate
that the consent a person gives meets certain minimum standards. In order to give informed consent,
the individual concerned must have adequate reasoning faculties and be in possession of all relevant
facts at the time consent is given.

Within the health and social care sector, staff to establish consent for an activity or action or decision
means staff to communicate with the individual through express consent via verbal or non-verbal or in
writing, through informed consent, through implied consent according to the individual's preferences of
communication.
Express consent is clearly and unmistakably stated, rather than implied. It may be given by verbal or
non-verbal or in writing. Staff to use verbal consent before moving an individual from bed to a chair
using lifting equipment; staff to use verbal consent before administering medications e.g. pain killer
such as paracetamol. Staffs use nonverbal consent when using body language e.g. staff moving the
hand to show to an individual living with dementia where the toilet is. Staff to use written consent
when working using person centred approach and active participation with an individual when updating
individual's care plan e.g. staff ask the individual to sign the form that relates to emergency medical
procedures such as cardiopulmonary resuscitation (CPR), in case of emergency.[ CITATION 19Ju1 \l
1033 ]

Q #5: Explain what steps to take if consent cannot be readily established.

Answer: Within my health and social care workplace for individuals living with early dementia, steps
to take if consent cannot be readily established means staff to document it by writing in the individual's
care plan that the individual today did not shows consent e.g. the individual refused having a bath.
Senior care staff must inform the N.O.K (Next Of Kin) that the individual refused having a bath after
staff ask the individual many times during the day. Individuals living with dementia have the right to
refused having a bath or taking medications. Staff duty to ensure all the documentations are written
properly and the N.O.K, GP and social workers are informed when an individual refused to be assisted
with personal care or taking medications. An individual living with dementia is still a human being
with the same rights as others. Human rights don't stop when dementia comes. Staff must work
ensuring centred person approach and active participation; staff to respect the choice of an individual
when refusing care or medications. This is taking into account the eight values of person centred
known as individuality, rights, choice, privacy, independence, dignity, respect, partnership.
[ CITATION 19Ju1 \l 1033 ]

Q #6: Describe different ways of applying active participation to meet individual needs.

Answer: Dynamic investment is a method for working that perceives a person's entitlement to take an
interest in the exercises and connections of regular daily existence as autonomously as could
reasonably be expected; the individual is viewed as a functioning accomplice in their own care or
backing, as opposed to a uninvolved beneficiary. Various methods for applying dynamic investment to
address individual issues inside my wellbeing and social consideration working environment for people
living with early dementia; mean staff to advance dynamic cooperation when helping a person with
individual consideration and individual cleanliness trough washing or indicating for example staff to
ask to the person to wash and to dry the face and top piece of the body, to clean claim glasses, to brush
hair, to take off garments, for example, polo shirt, pullover, cardigan; mean staff to ask to the person to
stroll to the parlor to get the dinners as opposed to serve suppers in the individual room, this will
advance better prosperity through socialization with different people; mean staff to ask to the person to
set up the feasting tables for example putting plastic glasses, forks and spoons, putting napkins; mean
staff to ask to the person to peruse the menu and to settle on decision with respect to dinners and
beverages; mean staff to fill in as a group with the people living with early dementia that show great
mental limit.[ CITATION 19Ju1 \l 1033 ]

Q #7: Describe how to support an individual to question or challenge decisions concerning them
that are made by others.

Answer: Empowering and supporting an individual to question or challenge decisions concerning them
that are made by others (N.O.K, families or friends having a Lasting Power of Attorney (LPA), Social
worker); means staff to work within the 5 principles that are contained within the Mental Capacity Act
2005 (A presumption of capacity – every adult has the right to make his or her own decisions and must
be assumed to have capacity to do so unless it is proved otherwise; The right for individuals to be
supported to make their own decisions – people must be given all appropriate help before anyone
concludes that they cannot make their own decisions: That individuals must retain the right to make
what might be seen as eccentric or unwise decisions; Best interests – anything done for or on behalf of
people without capacity must be in their best interests; Least restrictive intervention – anything done
for or on behalf of people without capacity should be the least restrictive of their basic right and
freedoms) when an individual lacks mental capacity regarding choices and decisions over care; means
staff to ensure individuals under Deprivation of Liberty Safeguards (DOLS) are cared in a way that
respect why the individuals are on DOLS.
[ CITATION 19Ju1 \l 1033 ]

Q #8: Explain the links between identity, self-image and self-esteem.

Answer: Identity means, who an individual is, means the qualities of an individual that make the
individual different from the other individuals.

Self-image means the idea an individual has of personal's abilities, appearance, and personality.

Self-esteem means the confidence in individual's personal worth and abilities.

To resume, identity means the individual personal history, background of life; self-image is the mental
picture build on three views, on how the individual sees himself or herself, on how others see the
individual, and on how the individual perceives others see him or her; self-esteem means, how you feel
about yourself, means having a positive or negative image of self. The links between identity, self-
image and self-esteem are that, these terms belong to centred person approach. Identity, self-image and
self-esteem are personal and belong to the individual only. This is part of diversity; everyone is
different, working in a health and social care setting, duty of staff to celebrate this difference by
working in a centred person approach that put in individual at the heart on the care planning process.
When diversity and inclusion are part of everyday routine within a health and social care setting, the
discrimination factor is less likely to appear. God created us all different; our only task is to live in a
way that promotes this difference by loving each other.[ CITATION 19Ju1 \l 1033 ]

Q #9: Analyse factors that contribute to the wellbeing of individuals.

Answer: Factors that contribute to the wellbeing of an individual are the following; emotional;
relational; physical; financial; intellectual; environmental; vocational; career; spiritual. Other factors
that contribute to the wellbeing of an individual living within a health and social care sector may
include aspects that are; cultural e.g. staff to respect and to promote the individual's likes and dislikes,
choices and preferences; religious e.g. individuals going to the Church, means relationships with other
individuals sharing the same religion, belief, faith; social e.g. staff to promote inclusion through group
activities with other individuals; political e.g. individuals voting for elections; emotional e.g.
individuals having close bonds with own family and friends, sharing good memories, looking at photos.
Others values that underpin within my work setting and contribute to the wellbeing of individuals
through the rights; to be treated as an individual; to be treated equally and not be discriminated against;
to be respected; to have privacy; to be treated in a dignified way; to be protected from danger and
harm; to be supported and cared for in a way that meets their needs, takes account of their choices and
also protects them; to communicate using their preferred methods of communication and language; to
access information about themselves.[ CITATION 19Ju1 \l 1033 ]

Q #10: Compare different uses of risk-assessment in health and social care.

Answer: Different uses of risk assessment in my health and social care setting mean working in a
centred person approach that put the individual at the heart of the care planning process through staff
filling out the different risk assessments that are within the individual's care plan known as my day my
life care plan. My day my life care plan is composed of 13 chapters that focus on the individual
regarding; senses and communication; choices and decision over care; lifestyle; healthier, happier life;
safety; moving around; skin care; washing and dressing; going to the toilet; eating and drinking;
breathing and circulation; mental health and wellbeing; future decisions.

Q #11: Explain how risk-taking and risk-assessment relate to rights and responsibilities.

Answer: Risk-taking and risk assessment relate to rights and responsibilities because risk-taking and
risk assessment are directly in relation with the individual rights and responsibilities. For example, an
individual that lack capacity regarding cognitive impairment through having trouble remembering,
learning new things, concentrating, or making decisions that affect their everyday life, is still a citizen
with the same equal human rights as other people. They have the right to take risks like everyone. Also
they have the responsibility to think through what might happen to the individual and other people if
taking risk. Within the health and social care sector, risk assessments are meant to help staff and
individual to think together and to take steps to cut down on the risks so that the individual will be able
to achieve something that was deemed too risky or unlikely at first. Risk-taking and risk assessment
relate to rights and responsibilities through; having choices for the individuals; maintaining the
individual independence and physical ability; encouraging individuals with disabilities to maximise
their own potential and independence; maintaining dignity and respect.[ CITATION 19Ju1 \l 1033 ]
Q #12: Explain why risk-assessments need to be regularly revised.
Answer: Within the health and social care sector, risk assessments need to be regularly revised because
the individual's care needs are changing through time. For example, in my health and social care
setting, an individual living with early dementia will gets worst through time. The individual's speech,
capacity making regarding choices and decisions, likes and dislikes, medications, safety, mobility, skin
integrity, personal care and personal hygiene, eating and drinking, breathing, mental capacity and
future decisions regarding care of end of life, will change and will get worst as part of evolution of the
dementia. Dementia is a chronic or persistent disorder of the mental processes caused by brain disease
or injury and marked by memory disorders, personality changes, and impaired reasoning. An individual
that is able to walk independently, to eat and drink independently, to maintain personal hygiene, can
change radically in a couple of months due of dementia that affects the brain functions, and become an
individual that needs a wheelchair to mobilise under safety from staff, that needs to be assisted
regarding feeding and personal cares as the individual can become double incontinence. Duty of staff to
review risk assessments when major changes occur in an individual's health. An individual living with
dementia is still a human being with the same rights as other people.[ CITATION 19Ju1 \l 1033 ]

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