LEARNING ACTIVITY 14

DIALOGUE EVALUATING PRODUCTS AND SERVICE

INTERNATIONAL NEGOTIATION TECHNOLOGY

FICHA 1749912

AGRICULTURAL BIOTECHNOLOGY CENTER

REGIONAL SEINE CUNDINAMARCA

INSTRUCTOR

DIEGO ANGARITA

English

Apprentice

FERNANDO ORTIZ
The company UTR&Thas entered the quality certification process in the area of Recaudo
Management and the area coordinator explains to its chief operating officer and operational
assistant the details of the process

Engineer Freddy Quiroga (area coordinator)

Engineer John Girón (ChiefOperations)

ISO 9005 CERTIFICATION PROCESS

Freddy: Good morning John like these

John:: Well boss working the operation

Chief Freddy: I like to hear that, please sit down

John: thank you, but please tell me the reason for the meeting in your message said it was
important.
Chief Freddy: Let me tell you; the certification process is soon approaching

and we must make a presentation of all our

work so far and the changes made to improve our efficiency.

John:that is, it is time to show what has been achieved in these months.

Chief Freddy: it's right I want you to tell me what our progress has been

so far, we don't have any more time

John:because it's been difficult for cashiers to implement the changes

Chief Freddy: are you telling me they're not cooperating yet?

If any don't commit, they'll be fired

John:the administrative obligations of each have been slow, if we are to achieve the goal we must
simplify the processes

Chief Freddy: ¿what have been the complications that most people express? We must be
receptive to their ideas

John:how long do we have until the final evaluation?

Chief Freddy: we only have two months we must act fast

John:if we demand punctuality they must comply

with it is clear that.

Chief Freddy: if we can't get certified, we'll be fired.

John: what is the percentage of failure we can present?

Boss Freddy: if we were a small area it would be 10% but the most important being is zero

John:it is clear that by our work we must be the best

Chief Fredy: how the staff have taken orders

John:if we talk about progress it is acceptable,

but if we talk about attitude has been very critical,

some have already been sanctioned for their lack

of cooperation

Chief Freddy: it's hard to hear that, but it's the only way to achieve our goal.

John: I can ask what the benefit will be for the area of achieving certification:
Chief Freddy: yes, of course, it will be reflected in our salary significantly