Technology Guide

QUICK TIPS AND BEST PRACTICES

 Get 1,000
$
in savings!*
Exclusive
DIRECTV
Offer
DIRECTV
RESIDENTIAL EXPERIENCE
PROPERTIES AND GUESTS WILL BENEFIT FROM:
Advanced technology that’s easy, flexible and
compatible with all TVs and wiring
Adaptable platform allowing you to future-proof your
HDTVs with the best-in-class HD Entertainment solution
Full residential channel lineup with access to over
100 HD channels1
Interactive programming guide with a simplified,
anti-microbial remote
FREE HD Receivers2
HBO® and Cinemax® FREE for three months3

7
$ 99
4
Watch Anderson Cooper on AC360° PROGRAMMING
weeknights at 10pm ET, on CNN HD PACKAGES FROM PER ROOM
PER MONTH
ASK HOW

CALL 1-888-988-5029
today to get the best TV experience at our best prices ever.

*$1000 Wyndham Show Special: Offer ends July 2, 2015. Service must be ordered from SONIFI by July 2, 2015 and installed by September 2, 2015. Requires DIRECTV’s ENTERTAINMENT Package with local channels and HD Access. Five-year agreement required. Offer only available for Wyndham branded properties whose owners
attended the 2015 Wyndham Conference. $1,000 credit will be applied in 1st month’s bill by SONIFI. 1 DRE HD Access, DRE Receiver Software Fee, and local channels are separate monthly charges. Local channels eligibility based on service address. Not all networks available in all markets. 2 FREE DRE HD Receivers: Requires purchase
of DIRECTV Residential Experience and a Premium Channel (HBO, SHOWTIME or STARZ). One FREE DRE HD Receiver per guest room. DRE HD Receiver cannot be exchanged for HD DVR Receiver. Standard charges apply for each additional HD and/or HD DVR Receiver. 3 THREE FREE MONTHS OF HBO AND CINEMAX OFFER: Three-month
HBO/Cinemax programming credit applied in months one through three of monthly subscription. HBO/Cinemax will continue at the standard retail rate in month four. Offer excludes University accounts. Customer must be a new or existing DIRECTV subscriber with a new five-year agreement and must not have received HBO® programming
from DIRECTV or any other distributor during the six months prior to activation. Customer must subscribe to a base package (FAMILY, ENTERTAINMENT or ULTIMATE) and either HBO® or HBO®/Cinemax package. 4 Equipment and installation fees will be charged separately. All products and services are manufactured and/or provided
by DIRECTV or SONIFI and not by Wyndham Worldwide Corporation (WWC) or its affiliates. Neither WWC nor its affiliates are responsible for the accuracy or completeness of any statements made in this advertisement, the content of this advertisement (including the text, representations and illustrations) or any material on a website
to which the advertisement provides a link or a reference. Please refer to the applicable brand specifications for your property prior to purchasing products. AC360°: ©2015 Cable News Network. A Time Warner Company. All Rights Reserved. ©2015 DIRECTV. DIRECTV and the DIRECTV for BUSINESS logo are trademarks of DIRECTV, LLC.
©2015 SONIFI. SONIFI and the connector logo are trademarks of SONIFI Solutions, Inc. All other trademarks and service marks are the property of their respective owners.
 The ABCs of HD Technology
Deep Blue Communications
1

& Wyndham Hotel Group

High Speed Internet Access:
How to Provide an Exceptional Guest Experience
3

• Over 12 Years Experience

Managed Wi-Fi networks for hotels across the United States, Canada, Mexico, and the Caribbean. Commercial vs. Consumer Televisions 7
The Difference Can Be Costly
• Over 1,000 Managed Properties
• Ruckus Wireless Hardware Partnership Technology Supplier Directory 10
• 24/7/365 U.S. Based Helpdesk Support
• 30-Day Nationwide Install Window

Get your Wi-Fi

from the
Hotel Wi-Fi Pro!
Call Deep Blue Today
1-800-622-0396
www.deepbluecommunications.com

ंऋऄࣾऄंࢾ
New from Deep Blue...

TM

Wi-Fi powered customer

insight and analytics

All products and services are manufactured and/or provided by Deep Blue Communications and not Wyndham Worldwide Corporation (WWC) or its affiliates. Neither WWC nor its affiliates are responsible for
the accuracy or completeness of any statements made in this advertisement, the content of this advertisement (including the text, representations and illustrations) or any material on a website to which the
advertisement provides a link or a reference. Please refer to the applicable brand specifications for your property prior to purchasing products.
All products and services are manufactured and/or provided by each supplier and not by Wyndham Worldwide Corporation (WWC) or its affiliates. Neither WWC nor its affiliates are
responsible for the accuracy or completeness of any statements made in this advertisement, the content of this advertisement (including the text, representations and illustrations) or
any material on a website to which the advertisement provides a link or a reference. Please refer to the applicable brand specifications for your property prior to purchasing products.
 The ABCs of HD Technology

W e live in a Web-enabled world. Just as advances

in technology have changed how we connect
and consume entertainment services at home, they
are also dramatically changing the guest in-room
entertainment experience. For hotels everywhere, the
foundation of that experience is, of course, the TV. And
that investment matters, because guests do expect a
similar experience in a hotel as they enjoy at home.

Simply upgrading your guest room televisions to the

latest HDTV technology will not get you there. It’s
important to understand all the components required
to achieve an optimal programming and viewing
experience. Key considerations include:

1. What are your brand specifications for TV’s
and programming? Timing?
Each brand has details on the timing and
specifications for their TV requirements
on the brand standard portal. If you have
questions on which TV size or type is
right for your property – please contact
the Samsung sales support hotline at:
(888) 727- 2664 or send an email to IML.
Samsung@ingrammicro.com. For Technical
Service Support call (866) 894-0524
between 9am-9pm EST, Monday through
Friday.
2. Mounting and installation requirements?
• Will you put the TV’s on existing
furniture?
• Is wall mounting necessary?
• Will you need a security solution?
The answers to these questions are very
property-specific and depend on many
factors, including the overall budget for
installation. A great resource for more
information on all of the above topics is
Peerless-AV. Peerless has hospitality-specific
products for wall mounts, table mounts and
security solutions. Learn more by visiting
www.peerless-av.com.
3. Disposal of old “tube” TV’s?
• Is there hazardous waste concerns?
• How to identify electronics recycling
companies?
4. Once you buy new TV’s, how will you make
sure you have HD programming?
One of the most common mistakes hoteliers
can make is purchasing new High Definition
TVs without planning for the accompanying
upgrade of high definition programming.
Prior to buying new TVs, talk with your
existing cable or satellite provider to see
if HD programming is available for hotels
in your area. If it is, shop around for
competitive offers. DISH Networks and
DirecTV both offer national hospitality
pricing for Wyndham Hotel Group.
Last but not least, if you plan to upgrade
your programming or renew a contract that
will include a premium channel like HBO –
make sure you check our supplier directory
at WHGSourcing.com on all available HBO
incentives.

For valuable resources on guest room technology and access to the latest supplier pricing, deals and
incentives, visit the Strategic Sourcing website at WHGSourcing.com. Have a question? Contact us directly at
strategic.sourcing@wyn.com.

1 2
 High Speed Internet Access:
How to Provide an Exceptional Guest Experience
F or business and leisure travelers alike, in-room
technology matters. Today, guests arrive with an
assortment of devices – laptops, iPhones, tablets –
and expect high-speed Internet access to keep them
connected, productive and entertained during their
stay. According to a recent TripAdvisor® survey, 89
percent of U.S. travelers rate free Wi-Fi as the most
important hotel amenity*. Not surprising, since most
arrive carrying at least two Wi-Fi enabled devices.
Thanks to the growing use of mobile tablets, which
are heavy users of video streaming, the guest room
Wi-Fi networks that most hotels thought they
had brought up to standard just a few years ago
are struggling to keep up with user demands. The
reality is most guests assume that wireless Internet
access is a basic service and continues to drive hotel
choice. Yet robust, reliable connectivity remains a
serious challenge in the hospitality industry.
Not Just an Amenity Anymore
In the J.D. Power & Associates 2010 North America
Hotel Guest Satisfaction Index Study, reliable
high speed Internet access ranks among the top
three most important guest amenities, next to
complimentary breakfasts and pillow/bedding
choices. Slow, costly or interrupted Wi-Fi service
also ranked among business travelers’ biggest pet
peeves, according to a joint study by Frequent
Business Traveler magazine and the online travel site
FlyerTalk.
While the Internet is still used for business
communications – primarily email – it is increasingly
used for bandwidth intensive entertainment
purposes, including gaming, video and downloading
music. To ensure an optimal guest experience,
you need not only the right amount of bandwidth,
but also bandwidth management, security, the
appropriate Terms and Conditions and professional,
responsive support.
Making the Right Investments
Many high bandwidth solutions are available in
the market, from DSL, T-1, Fiber and Cable (up to
50 Mbps). Reliable wireless solutions have made
it easier and more cost effective to expand your
network bandwidth – to accommodate increasing
guest expectations and preferences. So where do
you begin? Here are six critical questions to pose to
your current provider:
*Source: http://ir.tripadvisor.com/releasedetail.cfm?ReleaseID=813739
3 4
1. What is your current network bandwidth?
The amount of bandwidth your system supports
is important because it determines how many
users your system can effectively handle, as well
as the number of applications, particularly video,
that can be accommodated at the same time.
One easy way to check is to run a free test – just
go to www.speedtest.net. Compare this to what
your provider is billing you for, and ask them to
provide you with monthly reporting.
2. Does your current system have an Internet
Gateway?
This is critical in ensuring the security and
reliability of your network by providing the
first level of defense against illegal use of your
system, but also allows the system to redirect
the guest to a preselected website.
3. Do you need a bandwidth aggregator?
A bandwidth aggregation device is used to
combine numerous sources of bandwidth to
create additional throughput and redundancy.
Typically, this is achieved by working with two
different providers: such as DSL service from the
phone company and a cable modem from the
cable company.
4. Do you have the ability to support 802.11a/b/g sourcing@wyn.com.
devices as well as the latest 802.11n technology?
The majority of new wireless devices –
smartphones, game systems, iPads – are
designed and optimized for use on 802.11n
wireless systems. You’ll want to ensure your
system can support those, along with older
devices with 802.11 a/b/g capability, to create a
positive guest experience.
5. Do your guests have to agree to Terms and
Conditions to use the Internet at your property?
Approved High-Speed Internet
If they don’t, your Internet provider has probably
Access SupplierS
not installed an “Internet gateway” device. This
is the first line of defense to protect you against
malicious or illegal use of your network.
6. Does your provider offer responsive, professional
support?
Likely, your front desk staff is not equipped to (866) 943 4333
answer technical questions on how guests can sales@deepbluecommunications.com
connect to the wireless network. It’s critical to www.deepbluecommunications.com
have a high speed supplier who provides a toll-free
hotline for guest support and can diagnose network
problems remotely.
855-SNA-HSIA
Bandwidth is Key to a Positive Guest
Experience sales@safetynetaccess.com
www.safetynetaccess.com
The bottom line? Reliable connectivity and having the
right amount of bandwidth matters now more than
ever. The days of offering free Wi-Fi only in your lobby
are long gone. And while debate still rages on about
free versus tiered fee strategies for the service, guest
demands will require you have it regardless – or they will
stay elsewhere. Studies conducted for industry sources*
Before
reinforce that while free Internet service remains a big
factor in choosing a hotel, nearly two-thirds of business
travelers say they have encountered slow Internet
downloading in the last 12 months. Over two-thirds said
they would “not return to a hotel where they had a poor
technology experience.” You don’t want to be that hotel.
Strategic Sourcing has been working diligently over the
last year to negotiate competitive supplier programs
to help you provide reliable high-speed Internet
access to your guests. Deep Blue Wireless, Inc, Safety
NetAccess and StepsAway are part of our High-Speed
Internet Access program. All approved providers
have the capability to meet your growing bandwidth
after
requirements, as well as your customer service needs.
For more information on all Strategic Sourcing supplier
programs, visit us online at www.WHGSourcing.com.
If you have specific questions related to high-speed
Internet, please feel free to email us at strategic.
The difference between participating in our programs and using another
alternative could leave you with more than just a mess – it may cost you
guests. To help you meet your high speed Internet access needs, we
continue to identify quality, affordable, national suppliers.
All products and services are manufactured and/or provided by each supplier and not Wyndham Worldwide Corporation (WWC) or its affiliates. Neither WWC nor its affiliates are responsible for the accuracy or completeness of any statements made in this
advertisement, the content of this advertisement (including the text, representations and illustrations) or any material on a website to which the advertisement provides a link or a reference. Please refer to the applicable brand specifications for your property
prior to purchasing products.
*iBAHN
 the world
is watching.

Visit homeboxoffice.com/bulkmarkets for incentives and more.

All products and services are manufactured and/or provided by HBO® and not by Wyndham Worldwide Corporation (WWC) or its affiliates. Neither WWC nor its affiliates are responsible for the accuracy or completeness of any statements
made in this advertisement, the content of this advertisement (including the text, representations and illustrations) or any material on a website to which the advertisement provides a link or a reference. Please refer to the applicable brand
specifications for your property prior to purchasing products. ©2015 Home Box Office, Inc. All rights reserved. HBO® and related channels and service marks are the property of Home Box Office, Inc.

5 6
426497_DND_Got5_WyndhamAd_v2.indd 1 12/17/14 4:06 PM
 Commercial vs. Consumer Televisions:
The Differences Can Be Costly
I t may be tempting to buy a consumer
television when you are presented with what
appears to be an outstanding deal. Saving
money, after all, is an important goal in today’s
challenging economic environment; however,
for many products, particularly televisions,
there are significant differences between the
consumer sets offered through discount retailers
and the brand-specified commercial-grade units
negotiated by Strategic Sourcing.
What seems like a great deal now, can actually
end up costing you more in the long-run. Here’s
why:
1. Commercial Grade TVs Carry Commercial
Warranties
While consumer televisions may seem less
expensive upfront, they often cost more
time and money in the long-run. Consumer
televisions have limited warranties, and when
issues occur, you will incur the full cost of service.
Comparatively, commercial televisions typically
come with two-year warranties and dedicated
support teams, familiar with hotel business needs,
are available to you at no charge.
2. Commercial Grade TVs Save on Set-Up Costs
Consumer televisions have to be set up
individually to support hotel programming.
Commercial sets feature USB cloning
capabilities, allowing all property televisions to
be set up at the same time with the press of
a button. They also have many features that
make managing content easier for you. With the
Free-to-Guest Management Appliance (FMA),
you have the ability to make changes to all your
television content at any time from a central
control point.
3. Commercial Grade TVs Feature Pro:Idiom™
Technology
Pro:Idiom technology makes it easier to deliver
in-room entertainment to your guests. Pro:Idiom
is a hardware based, 128-bit encryption digital
rights management (DRM) system developed
specifically for the lodging industry. It has
become an industry standard. The robust, highly
secure technology platform helps assure rapid,
broad deployment of high definition (HD) and
other high-value digital content and protects
satellite-delivered HD programming and video-
on-demand content against piracy. Without
Pro:Idiom, each guest room would require a
less aesthetic set-top box in order to receive
encrypted HD programming. Set-top boxes
7 8
increase costs and power consumption, require
cabling and are easily tampered with or stolen.
Many premium content providers require
DRM technology to show their content in high
definition (HD), including HBO®, Showtime® and
ESPN.
4. Commercial Grade TVs Feature MPEG
Technology
MPEG-4 is another key benefit of Pro:Idiom
offerings. MPEG or Motion Picture Experts
Group, is a compression format that allows digital
information to take up less space on a device or
during transmission. This format compresses
digital video and is commonly used to compress
HD signals for satellite and hotel systems. If a
TV does not have MPEG-4 built-in, getting HD
signals could be costly as satellite providers
require more hardware in each guest room and/or
at a hotel’s head-end.
5. Commercial Grade TVs Drive Energy Savings
Commercial sets offer dynamic energy savings
and lower power consumption than consumer
options. Samsung has transitioned its entire
hospitality lineup to use LED technology. The
benefit to you and your guests is clear. LED’s
light characteristics provide a brighter picture
and improved contrast ratio (brighter light areas
and darker blacks). In addition, LEDs use less
energy than CCFLs (the fluorescent lighting
historically used on LCD TVs.) The result - a
lower cost of operation and an environmentally-
friendly product. Depending on screen size,
Samsung’s LED hospitality HDTVs can use up
to 40% less electricity than previous generation
LCD TVs or cable-ready televisions.
6. Commercial Grade TVs are Lockable
Consumer TVs offer few lockable features, so
programmed settings are subject to the whims
of your guests. In contrast, commercial sets,
including LCD models, allow all settings to be
locked.
Procuring products and services through local
suppliers may seem like a good option, but
doing so can mean considerable risks and
additional costs. Consumer grade products
are not designed to withstand the demands of
commercial use, are not supported in the same
way and the quantity required often doesn’t
qualify for pricing discounts. Strategic Sourcing
provides volume-pricing opportunities on the
products required to meet brand standards.
Only goods and services that have passed
extensive quality, life cycle and durability testing
are chosen to be part of the Strategic Sourcing
program.
For more information and resources visit us online
at WHGSourcing.com.
KEY BENEFITS
• Pro:idiom with MPEG technology (Selected Models)
- to enable access to premium content such as HBO®,
Showtime® and ESPN
• 2-year guest room warranty
• 4 energy saving modes / eco-sensor / ENERGY STAR
4.0 & 5.0
• Auto-sensing inputs and front panel lock-out
• Audio volume limiters & leveler
• Table swivel stand on 32” & larger with lock down
90°/90° swivel
• USB cloning and channel re-mapping on all models
• Integrated b-LAN™ Communication (Model #s D468,
D568) - to eliminate the need to purchase LodgeNet
setback cards
• Certified with the following Interactive video providers:
LodgeNet, Enseo, NStreams, Guest-Tek, Seachange,
NXSystems, IBAHN, Tangerine, VRN.
 2015 Wyndham Hotel Group
Technology Supplier Directory
Conference Special* AT&T - Long Distance Wireline Service (OneNet) SM
Home Box Office
Long Distance Telephone Services Premium Television Service, Offering

Buy 15 - Get One FREE

(888) 288-0112 Top-Notch Entertainment
For Billing, Prompt 1 / For Order Status, Prompt 2 (800) 426-1426
www.att.com hbohotel@hbo.com
www.homeboxoffice.com/bulkmarkets
AT&T - Local Wireline Service
East Region - CT LG Electronics U.S.A., Inc.
Order Status - (800) 424-5112, Prompt 1, ext. 72121 Commercial Electronics & Appliances
Midwest Region - IN, IL, OH, MI, WI http://www.lg.com/us/commercial/display-discover/whg/index
Order Status - (866) 424-4066 Prompt 1 ext. 14744
Billing - (866) 424-4066 2 ext. 67672 Safety NetAccess
Southwest Region - TX, KS, OK, M0, AR High Speed Internet Access and Wi-Fi
Order Status - (877) 428-5018 Prompt 1, ext. 71645 (617) 268-1134
West Region - CA and NV www.safetynetaccess.com
Order Status for CA - (888) 542-6429 Prompt 1 ext. 54652 or email
westdes@rdsmail.ims.att.com Samsung Hospitality
Order Status - for NV - 866-643-5111 Hospitality Grade LCD and LED HDTVs
or email csonev@rdsmail.ims.att.com (Pro: Idiom Embedded options recommended)
www.att.com (888) 727-2664
Samsunghospitality@imgrammicro.com
AT&T Mobility Wireless Voice, Wireless Data, www.samsung.com/hospitality
and Mobility Solutions
(800) 331-0500 SemaConnect
http://www.att.com/wireless Electric Vehicle Charging Stations
(800) 663-5633
AT&T Wireless for Personal Accounts wyndham.sales@semaconnect.com
APPLIES TO To shop & enroll for discounts visit the Premier store at: www.semaconnect.com
www.att.com/wireless/wyndhamfranchises
Any Samsung 32” – 48” hospitality TV Questions? Contact nancy.corelli@att.com SONIFITM Solutions, Inc.
Hotel Technology Solutions
Cetis, Inc Amir Permeh
MINIMUM ORDER Scitec/Teledex/TeleMatrix Telephones (888) 988-5029
Dave Johnson wyndham@sonifi.com
(719) 219-9172 Sonifi.com
Must order 15 units of the same model
djohnson@cetisgroup.com
Sprint
Deep Blue Communications Wireless Voice, Wireless Data and Push to Talk
PROMOTIONAL PERIOD
High Speed Internet Access and Wi-Fi Sprint Corporate Care
(888) 798-3211 (800) 390-9545
Promotion period 3/16/2015 – 4/30/2015. Paperwork must be completed, payment received and mbentley@deepbluecommunications.com Corporate Account Management Team
orders shipped by 4/30/15 to qualify. Customer Service: (800) 622-0396 Kurt Friedlein, National Account Manager
www.deepbluecommunications.com (732) 803-3349
*Ask about our financing options.
kurt.friedlein@sprint.com
DIRECTV Employee Accounts (Personal Liability Accounts)
Digital television entertainment services
HOW TO ORDER (800) 722-9336
(888) 988-5029 www.sprint.com/wyndhamworldwideemployee
Wyndham@sonifi.com
Email: samsunghospitalitysales@ingrammicro.com
Uniguest, Inc.
Phone: (888) 727-2664 (800) 467-1218 x107
www.uniguest.com

*Available for U.S. properties only.

© 2014 All products and services are manufactured and/or provided by Samsung Electronics America and not by Wyndham Worldwide Corporation (WWC) or its affiliates. Neither WWC nor its affiliates are responsible for the accuracy or
completeness of any statements made in this advertisement, the content of this advertisement (including the text, representations and illustrations) or any material on a website to which the advertisement provides a link or a reference.
Please refer to the applicable brand specifications for your property prior to purchasing products.

9 10
 FINANCE ANYTHING YOUR HOTEL NEEDS
when you need it.

Program Benefits Get Started Now

Low rates and flexible terms Apply in three minutes, approved in 30 seconds

Customized programs based on your needs Go to http://wyndham.lendedge.com

Access up to $250,000 no financial review Sign your documents electronically


or up to $1 million with financials Get your contracts in a secure online format

Industry-leading approval time  Get your funds

Three minutes to apply, 30 seconds to get approved We can even pay your vendors directly

What you need when you need it Contact

Finance everything from FF&E, OS&E to soft
goods and working capital! Richard Henderson, Vice President, Franchise
V: (603) 433-9434 | F: (603) 433-9720
E: rhenderson@directcapital.com

All products and services are manufactured and/or provided by Direct Capital, a CIT Company and not by Wyndham Worldwide Corporation (WWC) or its affiliates. Neither WWC nor its
affiliates are responsible for the accuracy or completeness of any statements made in this advertisement, the content of this advertisement (including the text, representations and illustrations)
or any material on a website to which the advertisement provides a link or a reference. Please refer to the applicable brand specifications for your property prior to purchasing products.