NAME: SANDEEP T V

ROLL NO: 1905045

PART-A

I. 1.He said that he could help me tomorrow.

2.He said that he was coming.

II. 1.He asked me what I was going to do at the weekend.

2.He asked me if I lived in London.

III. 1.Champagne is drunk on new year’s eve.

2.The students were informed by the teachers that the class had beeb cancelled.

IV. 1.I would have bought a bike.

2.I would have drunk water.

V. 1. Will.

2.can’t.

VI. 1.about.

2.with.

VII. 1.life.

2.done.

VIII. 1.contagious

2.obsolete

3.egoist

4.homicide

IX. 1.though

2.so that

3.because

4.neither,nor.

X. 1.no aritcle

2.an

3.the

4.the
XI. 1. A Rope is for tying things.

2. A Dictionary is used to find meaning for the words.

3. Transports is used for travel.

4. A pen is for writing.

PART-B

11. 1. (a) False

(b) True

(c) True

2. (a). (ii) Feeding information to the regulatory device.

(b). (iv) Feedback.

(c). (iii) Philosophy.

13. TELEPHONE ETIQUETTE:

 Answer the call within 3 rings.

 Do not eat or drink while speaking on the phone.
 Know your audience.
 Immediately introduce yourself.
 Listen actively and take notes.
 Ask before putting them on hold.
 Thank the caller before ending the call
 Avoid side conversations while talking on the telephone.
 Greet the caller(eg: “hello”,”good morning” and etc…)

14. 1. playful

2. curiosity

3. cranny

4. insect

5. fish

6. pleasure

7. grow

8. kill

9. useful

10. amusement
15. EMAIL WRITING:

From: tvsandeep2002@abc.in

To: billy2007@abc.in

Subject: Thank you for the help

Dear billy,

With this letter, I am writing to thank you for your help and immense support on the
previous project which ended in success.I really appreciate you in helping others to overcome their
difficult situation.I have no words to express my gratitude towards you for the help.Once again I
would like to say that I am grateful for your support.

With regards,

SANDEEP T V
Project manager,
ABC private limited,
Coimbatore.

16. SOLUTIONS FOR BARRIERS IN EFFECTIVE LISTENING:

 Minimize distractions.Make sure that you are physically facing the speaker and try to
make frequent eye contact with them.
 Prioritize listening over speaking.
 Ask questions to the speaker.Focus on asking questions based on what the speaker has
already told you.
 Look for oppurtunities to practice listening.
 Listen without interrupting while the other person is speaking.
 Try to listen the speaker though you have more knowledge about the concept the
speaker speaks.So that is one of the listening practice.
 Ensure that you are comfortable with your mind.