旅悦集团-工程项目经理手册

Luyue group - engineering project manager

handbook

2019-12
 目 录 Catalogue
一、 项目经理任职条件 Qualifications for project manager position...........2
二、 项目经理岗位职责 Responsibilities of the project manager position......2
三、 项目经理的权限 Authority of the project manager........................3
四、 项目经理现场指导服务要求 The project manager guides the service
requirements on site..........................................................3
五、 准备阶段的管理 The management of the preparation stage.................3
1. 项目决策前工程勘察 Management of the preparation phase...........................................3
2. 开发项目交接书 Develop project handover document ....................................................4
3. 施工计划 The construction plan.........................................................................................4
六、 工程管理 Engineering Management........................................4
1. 施工阶段的管理 Management during construction phase................................................4
1) 报建办理（手续及条件）Application for construction (procedures and conditions)4
2) 开工指令单 Start order................................................................................................5
3) 工程设计交底 Engineering design disclosure............................................................5
4) 甲供材料申购表 A supply materials purchase form..................................................6
5) 工程施工日志 Engineering Construction Log.............................................................6
6) 例会制度 The regular meeting system........................................................................6
2. 工程质量控制 Engineering quality control.........................................................................6
3. 安全文明施工管理 Safe and civilized construction management.....................................7
4. 成本控制管理 Cost control management...........................................................................7
5. 组织与协调 Organization and coordination.......................................................................8
6. 突发事件处理 Emergency handling....................................................................................8
7. 安全事故的报告响应 Reporting of security incidents......................................................9
七、 相关表格与流程 Related forms and procedure.............................9
1. 隐蔽工程验收单 Concealed works acceptance form..........................................................9
2. 项目拆除费用的处理方案及流程 Project demolition cost treatment plan and process...9
3. 墙体拆除工作的处理及流程 Treatment and process of wall demolition work..............10
八、 总包/分包现场管理协议 General Contracting / Subcontracting Site
Management Agreement.........................................................10
1. 新店移交 新店移交..........................................................................................................10
九、 资料档案管理 Data Archive Management..................................10

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 项目经理 Project Manager
旅悦集团工程项目经理，是受工程中心委任，长期驻扎在营建项目上工作的一线管理
人员，依据国家标准、地方标准、公司标准及制度，通过对安全、质量、进度、成本等方
面的控制，协调公司内外部资源，保证工程项目如期完成，顺利交付运营开业。Luyue
Group's engineering project manager is a front-line manager appointed by the engineering center
to work on construction projects for a long time. According to national standards, local standards,
company standards and systems, it controls safety, quality, progress, and costs. , Coordinating
internal and external resources of the company to ensure that the project is completed on schedule
and smoothly delivered to operations.

一、 项目经理任职条件 Project manager employment conditions

1. 具有良好的职业道德和职业操守，严格遵守公司有关的工程管理规定和工程管理流
程。1. Have good professional ethics and professional ethics, strictly abide by the company's
relevant engineering management regulations and engineering management processes.
2. 受过一定的专业训练，具备相关的专业知识和相关的法律、法规知识。Have certain
professional training, have relevant professional knowledge and relevant laws and regulations.
3. 有过项目管理经历，具有类似的项目管理经验。3. Have project management
experience and have similar project management experience.
4. 具有一定程度的组织、领导和沟通能力，能正确处理和协调与业主、政府相关部门
及公司内部各专业、各部门之间的关系。Have a certain degree of organization, leadership and
communication skills, can correctly handle and coordinate the relationship with the owner,
relevant government departments and the various professions and departments within the
company.
5. 具有较强的学习能力，能够在工作过程中，通过学习不断提高自己的工作能力和业
务水平。Have strong learning ability, can continuously improve their work ability and business
level through learning during work.
6. 负责整个项目各种施工方案以及进度计划、月、周工作安排编制和落实，会运用基
础的计算机办公软件，有独立处理电子文档的能力。Responsible for the preparation and
implementation of various construction schemes, schedules, monthly and weekly work
arrangements for the entire project, will use basic computer office software, and have the ability to
independently process electronic documents.
7. 能吃苦耐劳，在工作中有坚韧的作风，有预判能力，善于克服困难，解决困难。7.
Able to bear hardships and stand hard work, have a tenacious style at work, have the ability to
predict, and be good at overcoming difficulties and solving difficulties.
8. 可以长期异地出差，无条件适应工程现场工作。8. 8. Able to travel to different places
for a long time and adapt to the project site work unconditionally.

二、 项目经理岗位职责 2. Duties of Project Manager

1. 组织制定项目总体规划，全面负责项目部施工、质量、安全、文明等一系列管理工
作，严格贯彻执行公司工程管理规定、硬件标准和各类产品标准，执行现场管理制度，维
护公司的合法权益。1. Organize and formulate the overall project plan, be fully responsible for a
series of management tasks such as construction, quality, safety, and civilization of the project

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department, strictly implement the company's engineering management regulations, hardware
standards and various product standards, implement on-site management systems, and maintain
the company's legality rights and interests.
2. 负责日常工作中的组织、计划、指挥、协调、控制的职责，在公司工程部之下，全
面代表公司组织实施项目全过程的现场管理，对实现合同约定的项目目标负责。2.
Responsible for the organization, planning, command, coordination, and control duties in daily
work. Under the company's engineering department, it will comprehensively implement the on-
site management of the entire process of the project on behalf of the company and be responsible
for achieving the project goals agreed in the contract.
3. 在授权范围内负责与业主、总包方、分包方及其他与项目相关部门及人员的协调，
有效地解决工程过程中出现的问题。Responsible for coordinating with the owner, contractor,
subcontractor and other related departments and personnel within the authorized scope to solve the
problems in the project effectively.
4. 解决处理施工中出现的各种技术问题，协调解决、裁决技术分歧，检验所有材料、
设备的质量，对不合格的产品、设备要坚决杜绝使用。Solve and deal with various technical
problems during construction, coordinate and resolve technical differences, check the quality of all
materials and equipment, and resolutely eliminate the use of substandard products and equipment.
5. 负责施工现场管理，控制各工程项目的施工成本，对现场的变更及修改做及时地回
应，并将结果及时汇报主管领导。5. Responsible for the management of construction site,
controlling the construction cost of each project, responding to changes and modifications on site
in a timely manner, and reporting the results to the supervisor in a timely manner.
6. 配合开发及设计部做好工程前期的技术支持，给出专业的意见和进场后的图纸核准。
6. Cooperate with the development and design department to provide technical support in the
early stage of the project, give professional opinions and approve the drawings after entering the
site.
7. 负责工程信息的收集、整理、反馈工作，整理好项目资料，并在移交时转交给门店
及工程中心。7. Responsible for the collection, sorting and feedback of engineering information,
sorting out the project materials and handing them over to the stores and engineering center.
8. 在工程施工期间，负责监督不合格项目的整改及复查工作。8. Supervise the
rectification and review of unqualified projects during the construction period.
9. 完成上级领导交办的其他事务。
Complete other tasks assigned by superior
三、 项目经理的权限
Authority of the project manager
1. 经公司授权，对《项目经理岗位职责》范围内的所有相关工作内容，行使相应的管
理权，有权对工程项目的生产经营活动进行组织领导、指挥协调和监督管理，对本项目的
人、财、物等，有统一组织调配使用权。1. With the authorization of the company, the
company shall exercise the corresponding management right over all relevant work contents
within the scope of "responsibilities of the post of project manager", and shall have the right to
organize, lead, command, coordinate, supervise and manage the production and operation
activities of the project, and shall have the right to uniformly organize and allocate the right to use
the personnel, financial and material of the project.
2. 有权根据现场的实际情况，按照合同约定的工期，要求总包方调整现场人力，在控

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制工程项目合同工期总目标的前提下，有对总体计划和阶段性实施计划进行调整权。The
contractor shall have the right to request the contractor to adjust the manpower on site according
to the actual situation of the site and the time limit agreed in the contract. The contractor shall
have the right to adjust the overall plan and phased implementation plan on the premise of
controlling the overall target of the project contract period.
3. 发现总包方和各分包方在工程实施中，有安全隐患、材料伪劣、工艺工序不合理、
支付成本超标、对原物业形成显性或隐性破坏和其他可能产生不良后果的情况，有权令其
调整方案、停工整改、罚款直至在请示公司批准的前提下，对其进行清退。3. It is found
that the general contractor and the subcontractors have hidden safety hazards, inferior materials,
unreasonable process procedures, excessive payment costs, explicit or hidden damage to the
original property, and other situations that may have adverse consequences in the project
implementation. , Have the right to make them adjust the plan, suspend rectification, fines until the
company's approval is required to clear them.
4. 在公司授权的前提下，有权代表公司协调和处理与项目有关的内、外部事项；如需
发生相关的协调费用，需事先报公司批准。Under the premise of the company's authorization,
it has the right to coordinate and handle internal and external issues related to the project on behalf
of the company; if related coordination costs need to occur, it must be reported to the company for
approval in advance.
5. 有权对阶段性检查和验收给予是否合格的结论性意见，并有权根据现场实际情况，
要求总包和各分包方限期整改。The company shall have the right to give a conclusive opinion
on whether the periodic inspection and acceptance are qualified or not, and shall have the right to
request the contractor and each subcontractor to rectify within a time limit according to the actual
situation on site.
6. 有权对总包方和各分包方现场管理的混乱情况提出强制性整改意见和要求。The
contractor shall have the right to make mandatory rectification Suggestions and requirements on
the chaotic situation of site management by the contractor and each subcontractor.

四、 项目经理现场指导服务要求 Project manager on-site guidance service

requirements
为了更好地为加盟商服务，提升公司品牌形象，对工程项目经理在进入施工现场检查
指导工作时，规范要求如下：In order to better serve the franchisees and enhance the company's
brand image, the requirements for the project manager when entering the construction site
inspection and guidance work are as follows:
1. 进入施工现场必须佩戴安全帽，统一佩戴旅悦集团工作牌（未收到工作牌的项目经
理从收到之日起开始执行）。Safety helmet must be worn when entering the construction site,
and luyue group's work card must be uniformly worn (project manager who has not received the
work card shall start to execute it from the date of receipt).
2. 带夹子的写字板：所夹资料含图纸、设计变更单、会议纪要等资料。Clipboard with
clip: documents included in the folder include drawings, design change sheets, meeting minutes,
etc.
3. 笔记本：样式不限。Notebook: any style.
4. 其它资料：测量仪或卷尺，手机。4. Other information: measuring instrument or tape
measure, mobile phone.

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五、 准备阶段的管理 Management during the preparation phase
1. 项目决策前工程勘察 1. Engineering survey before project decision

1) 直营店（加盟店）项目交接内容：开发经理于项目交接时提供产权证明、一次
消防验收证明、项目平面图纸（红线图）、移交设备清单的扫描件；勘察、审批流程
原件。Project transfer of direct-operated stores (affiliated stores): The development manager
will provide a proof of ownership, a fire acceptance certificate, a project plan drawing (red
line diagram), and a scanned copy of the handover equipment list during the project transfer;
the original survey and approval process.
2) 直营店（加盟店）项目交接流程：开发经理申请（邮件）-提交资料-开发总监
审批-工程中心确认-项目交接 project handover process of direct-sale stores (franchised
stores) : application by development manager (email) - submission of materials - approval by
development director - confirmation by engineering center - project handover
3) 项目勘察完成后,必须提交附件的勘察报告，同时请在邮件的正文中有重点说明，
本项目的水、电、气、消防、结构、系统、设计等主要条线是否有问题，便于领导过
会时能正确判定。after the completion of the project survey, the attached survey report
must be submitted. At the same time, please highlight in the body of the email whether the
main lines of the project, such as water, electricity, gas, fire protection, structure, system and
design, are wrong or not, so that the leaders can correctly determine when passing the
meeting.
4) 勘察报告的邮件，发送设计主管，抄送工程中心、其他相关人员。
Email the survey report to the design supervisor, and copy to the engineering center and other
relevant personnel.
2. 开发项目交接书

2. Development project handover document

3. 施工计划 3. Construction plan

1) 施工进度计划表：招标结束，施工单位确认后，项目经理在 10 天内协助施工
单位完成进度计划表，并报公司领导审批，确认后方可施工。Construction schedule:
After the bidding is over and the construction unit confirms, the project manager assists the
construction unit to complete the schedule within 10 days and submits it to the company's
leader for approval and construction can be completed after confirmation.

施工总进度计划.xls

2) 根据施工进度计划表编制月度、旬或周工作计划。2) prepare
monthly, ten-day or weekly work plan according to the construction schedule.
3) 施工进度计划调整时，应及时更新相应的进度计划表并报公司领导审批。when
the construction schedule is adjusted, the corresponding schedule shall be timely updated and
submitted to the company leader for approval.
4) 依据现场的进度情况，按时完成日报、周报等报表文件，汇报公司领导及相关
人员知晓。4) according to the progress of the site, complete daily and weekly reports on

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 time and report to the company leaders and relevant personnel.

六、 工程管理 Project management

1. 施工阶段的管理 1. Management during the construction phase

1) 报建办理（手续及条件）
application for construction (procedures and conditions)

报建手续及条件
Application procedures and conditions
提供单位 办理单位
项目 所需材料 The
Provide Handling 结果 Result
Project required material
Unit unit
图纸 Drawing
房屋租赁合同 Rental
contract
甲方营业执照 Party
a's business license

房产证 House
property card 甲方 Party
土地证 This a
装饰报建 certificate
Decoration 装饰中标通知书
取得施工许可证
applying Decoration bid
Obtain
constructio notice 乙方 party b
construction
n 房屋规划验收合格证明
permit
Housing planning
acceptance
certificate
装饰公司资质证明
Decoration company
qualification
certificate
乙方 party
装饰公司营业执照
b
Decoration company
business license
其他一些表格 Some
other forms
消防报建 图纸（包括电子 甲方 party 消防施工单位 取得消防图纸审核
Fire 版）Drawings a Fire 意见书 Obtaining
reporting (including protection a firefighting

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 electronic version)
土地政 Land
administration
房产证 House
property card
原建筑消防验收合格证
Fire control
acceptance
certificate of the
construction
original building
unit drawing review
building
opinion

规划验收合格证 Plan
acceptance
certificate

检测报告 The test

report

原外立面照片
Original Facade
Photo
新外立面效果图
Renderings of the
new facade

外立面报建 取得外立面规划许
Facade 甲方 Party 可证
土地证 Land 甲方 Party A
constructio A Obtaining Facade
certificate
n Planning Permit
房产证 Real state
certificate
规划验收合格证
Planning acceptance
certificate
地形图 Topographic
map
备注：上述情况为基本条件，各地会有不同要求，具体需到当地行政窗口咨询。
所有图纸均需附电子版。Note: The above conditions are the basic conditions, and
there will be different requirements in various places. For details, please
consult the local administrative window.

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 All drawings must be electronically attached.
2) 开工指令单 2) Start order

项目开工令.doc

3) 工程设计交底 3) engineering design disclosure

下面是交底的内容要求（列举），每个项目开工后一周内设计师会同项目经
理确认一个交底的时间，交底后会有相关的交底记录、要求。
The following is the disclosure requirements (list). Within one week
after the start of each project, the designer and the project manager
will confirm a disclosure time. After the disclosure, there will be
relevant disclosure records and requirements.
各位好：Hello, everyone:
拟对××项目进行现场设计交底。
It is planned to conduct on-site design submission for the XX project.
约定时间：-年-月-日
Agreed time: year - month - day
交底地点：项目现场（地址：）
Delivery location: project site (address :)
交底内容：外观、门厅、大厅、公区、电梯厅、客房、走廊、餐厅、功能房
部分。Disclosure: appearance, lobby, hall, public area, elevator hall,
guest room, corridor, restaurant, function room.
参加人员：项目经理、施工负责人（由项目经理通知）、相关供应商（由项
目经理通知）、其他相关人员。Participants: project manager, construction
manager (notified by the project manager), relevant suppliers (notified
by the project manager), and other relevant personnel.
设计单位：请带好设计变更单和现场确认单，现场需要对相关问题进行会签。
并打印 3 套 A3 施工图纸，一同带去用于设计交底使用。Design unit: please
bring the design change sheet and site confirmation sheet, the site
needs to countersign related issues. Print 3 sets of A3 construction
drawings and bring them together for design disclosure.
4) 甲供材料申购表
4) Application Form for Supply Materials
项目经理在完成交底后，一周内必须提交甲供材申请表。
The project manager must submit an application form for material supply
within one week after completing the submission.
项目经理确认材料-提交高级项目经理审批（同时与采购主管核对数量）-提
交工程总监审批 Project manager confirms material - submit to senior
project manager for approval (while checking quantity with purchasing
supervisor) - submit to engineering director for approval
5) 工程施工日志
5) Engineering construction log

施工日志.docx 8
 1 直营店项目经理施工日志要求：每天及时发送（主送高级项目经理、抄送
采购主管、工程总监、成本），要求施工日志连载（如邮件过大，以月为单位）。
(1) direct store project manager construction log requirements: every
day in a timely manner to send (master to senior project manager, copy
to procurement supervisor, engineering director, cost), construction
log requirements serialization (such as mail is too large, on a monthly
basis).
2 加盟店项目经理施工日志要求：每天及时发送（主送高级项目经理、抄送
工程总监、加盟店成本、加盟店业主），要求施工日志连载（如邮件过大，以月
为单位）。(2) the project manager of the franchise store construction
log requirements: every day in a timely manner to send (master to
senior project manager, cc engineering director, franchise store cost,
franchise store owners), requirements for the construction log
serialization (such as mail is too large, in the unit of the month).
6) 例会制度 6) regular meeting system
直营项目 Retail 加盟项目 Join
project the project 参与人
会议 Meeting
participant

总分包，业主，项
每周至少 2 次 At 目经理等 General
施工现场周会
least twice a 每周至少 1 次 At subcontract,
Construction
week least once a owner, project
site weekly
week manager, etc
meeting

总分包，业主，设
计师，项目经理等
设计交底会 视项目情况据设计安排时间定 It General
Design depends on the project and the subcontract,
disclosure design schedule owner, designer,
project manager,
etc

2. 工程质量控制

2. Engineering quality control

1) 图纸会审制度：明确在工程项目施工前，必须对施工图纸组织会审。
1) the system of joint examination of drawings: it is clear that the joint examination of

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 construction drawings must be organized before the construction of the project.
2) 项目经理组织施工方进行现场放线、验线制度：规定重要的标高、坐标、水平
基准线、放线后需由设计师一起参加验线的制度。
2) the project manager shall organize the construction party to carry out on-site line setting
and line inspection system: the system shall stipulate important elevation, coordinates and
horizontal datum, and the designer shall participate in the line inspection after the line setting.
3) 工艺标准制度：施工过程中必须严格按照公司统一的工艺标准施工。
3) process standard system: the construction process must be conducted in strict accordance
with the company's unified process standards.
4) 根据工程项目各阶段情况完成项目巡查，督促施工方完成自检、互检、交接检
“三检制”，质量检查评定制度，协助完成隐蔽/竣工工程验收制度。4) complete the
project inspection according to the conditions of each stage of the project, urge the
construction party to complete the self-inspection, mutual inspection and handover inspection
"three-inspection system", quality inspection and evaluation system, and assist in completing
the concealed/completed project acceptance system.
5) 甲供材料管理：根据项目图纸，按采购中心时间要求及时申报甲供材料，对于
易损耗材料要充分考虑损耗，协调总分包单位按要求施工，做好记录、备案及交接工
作。5) management of materials supplied by party a: timely apply for materials supplied by
party a according to the time requirements of the procurement center according to the project
drawings. For materials that are prone to wear and tear, fully consider the wear and tear,
coordinate the construction of the main subcontractor as required, and make good records,
records and handover.
6) 隐蔽工程验收：监督和组织施工单位有关人员进行隐蔽工程验收，未经验收，
所有工序不得隐蔽，自检验收合格后，按公司要求向质检部申请隐蔽工程验收，合格
后方可进入下道工序。
Acceptance of concealed works: supervise and organize relevant personnel of the construction
unit to carry out acceptance of concealed works. All processes shall not be concealed before
acceptance. After passing the self-inspection and acceptance, apply to the quality control
department for acceptance of concealed works as required by the company.
7) 竣工验收管理：竣工验收前项目经理要召集施工单位自检，自检整改检查完成
后，向质检部申请竣工验收，验收整改完成后由店长线上确认。
7) completion acceptance management: before completion acceptance, the project manager
shall call the construction unit to conduct self-inspection. After the completion of self-
inspection and rectification inspection, the project manager shall apply to the quality
inspection department for completion acceptance.
3. 安全文明施工管理

3. Safe and civilized construction management

1) 督促总包单位建立安全管理领导小组，安全责任落实到人，安全工作有计划、
有实施、有检查、有总结评比。督促施工方对人员进行三级安全教育，要求所有特殊
工种持证上岗。 The general contracting unit is urged to establish a safety management
leading group to implement safety responsibilities to people, and safety work has plans,
implementation, inspections, and summary evaluations. Supervise the construction party to

10
 carry out three-level safety education for personnel, and require all special types of work to
be certified.
2) 督促总包单位建立完整的安全管理制度，如易燃易爆物品存放地重点巡视制度、
安全设施检查制度、施工临时用电设备的安全检查制度、施工用临时消防设施的建设
和维护。2) Supervise the general contractor to establish a complete safety management
system, such as a key inspection system for storage of flammable and explosive materials, a
safety facility inspection system, a safety inspection system for temporary electrical
equipment during construction, and construction and maintenance of temporary fire
protection facilities for construction.
3) 督促总包单位做好现场文明管理：施工用料堆放、废弃物分类堆放符合环境管
理要求；施工现场清洁工作做到当天的垃圾当天清；临时用电无私拉乱接现象；临时
消防设施处于正常状态；施工用临时消防通道保持畅通无阻。
Urge the contractor to do a good job in site management: construction materials stacking,
waste classification stacking meet the requirements of environmental management;
Construction site cleaning work to ensure that the day of the day to clear the garbage; The
phenomenon of temporary random connection; Temporary fire facilities in normal condition;
Temporary fire access for construction shall be maintained unimpeded
4) 严格执行安全文明施工管理条例。
strict implementation of safe and civilized construction management regulations.

安全文明施工管理
条例.docx
4. 成 本控制管理

4. Cost control and management

1) 管控：项目勘察准确，项目实施过程中每笔费用必须与概算一致，超出部分需
说明原因，上管控会，公司审批。
1) management and control: the project survey is accurate, and every expense in the project
implementation process must be consistent with the estimated cost, and the reason for the
excess part shall be explained, and the management and control committee shall be held, and
the company shall examine and approve.
2) 项目经理应督促施工方按合同施工，不得随意办理签证，如有签证，须符合工
程签证管理办法。The project manager shall urge the construction party to carry out the
construction in accordance with the contract and shall not apply for the visa at will.
3) 签证范围 3) scope of visa

工程签证管理办法
4) 1203.docx 总包在签证事项发生一周内提报给项目经理，发送给高级项
目经理、 工程总监，项目经理和高级项目经理在收到总包签证申请一
周内给予意见，并报给后续审批环节审批，同时发给审计。
4) The general contract shall be reported to the project manager within one week of the
occurrence of the visa issue, and sent to the senior project manager, engineering director, and

11
the project manager and senior project manager shall give comments within one week after
receiving the general contract visa application and submit it to the subsequent approval link
for approval And issued to the audit at the same time.
5) 隐蔽工程涉及的签证申请，必须在隐蔽工程完工前提出，否则不予承认。
An application for a visa for a concealed work must be made before the work is completed,
or it will not be recognized.
6) 对于项目后期集中出现的签证审批，不予承认。
Visa approvals that are concentrated in the later stages of the project will not be recognized.
7) 要求项目经理及时上报总包各工种人员配备情况，并报送工程中心备案登记。
7) require the project manager to timely report the staffing situation of each type of work in
the general contractor and submit it to the engineering center for record and registration.
5. 组织与协调 5. Organization and coordination

1) 与公司相关支持部门有效沟通，将公司相关支持政策落到实处。
1) communicate effectively with relevant support departments of the company to implement
relevant support policies of the company.
2) 和运营保持良好沟通，明确了解运营的实际需求，做好各项运营交接工作及后
期工程维修跟踪服务。
2) keep good communication with the operation, clearly understand the actual needs of the
operation, and do a good job in the handover of various operations and follow-up services for
later engineering maintenance.
3) 与总分包单位有效沟通，告知公司的相关制度和工程标准，针对施工中的各类
问题，协调沟通并给出合理的解决方案。
3) communicate effectively with the main subcontractor, inform the company of relevant
systems and engineering standards, coordinate and communicate with each other and provide
reasonable solutions to various problems in construction.
4) 与相关的政府部门、合作单位保持良好有效的沟通，促使项目如期完成。
4) Maintain good and effective communication with relevant government departments and
cooperation units to promote the project to be completed as scheduled.
5) 与加盟业主保持密切沟通，协调公司及外部资源，帮助及指导加盟商解决问题，
督促其按公司标准进行施工。
5) keep close communication with the franchisees, coordinate the company and external
resources, help and guide the franchisees to solve problems, and urge them to carry out
construction according to the company's standards.
6) 纠纷处理原则：优先采用协商、和解、调解原则，相关人员在处理过程中应及
时收集和保留相关证据材料（包括但不限于：合同、函件、会计凭证、来往邮件、录
音录像资料、照片、证人证言）。 6) Dispute handling principles: The principles of
negotiation, reconciliation and mediation shall be adopted first. Relevant personnel shall
collect and retain relevant evidence materials (including but not limited to: contracts,
correspondence, accounting vouchers, emails, recordings, videos, photos, etc.) in the process
of processing. , Witness testimony).
7) 纠纷处理程序：及时逐级汇报-了解情况-及时收集证据、保留证据、保护现场-
向公安等政府部门报案-向保险公司报案-法律咨询-纠纷处理。

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 Dispute handling procedures: timely reporting level by level-understanding the situation-
collecting evidence in a timely manner, retaining evidence, protecting the scene-reporting to
public security and other government departments-reporting to insurance companies-legal
consultation-dispute handling.
8) 危机防范及处理：如果纠纷可能被新闻媒体、网络曝光，对集团造成不利影响
的，处理纠纷的主要部门或门店应及时通报集团公关部。
8) Crisis prevention and handling: If the dispute may be exposed by the news media and the
Internet, which will adversely affect the group, the main department or store handling the
dispute shall promptly notify the group's public relations department.
9) 集团公关部应及时指导纠纷处理部门或门店如何应对媒体和网络的采访和报道，
积极与新闻媒体和网络联系，以避免或减少给集团带来不利的影响，法务部应给予法
律专业的指导和配合。
9) the group public relations department shall give timely guidance to the dispute handling
department or stores on how to deal with media and Internet interviews and reports, and shall
actively contact the news media and Internet to avoid or reduce adverse effects on the group.
The legal department shall provide professional legal guidance and cooperation.
6. 突发事件处理

6. Emergency handling

1) 突发事件：各类自然灾害，各类事故灾害。
1) emergency: all kinds of natural disasters and accidents.
2) 自然灾害包括地震、海啸、台风、洪水、雪灾等突发性灾害天气,气象台发布黄
色及以上气象预警信息。2) natural disasters include earthquake, tsunami, typhoon, flood,
snow and other sudden disaster weather, the meteorological station issued yellow and above
meteorological warning information.
3) 事故灾害包括施工现场发生的因物体打击、触电、机械伤害、起重伤害、高处
坠落、中毒和窒息、火灾和爆炸、坍塌、车辆伤害等安全事故。
3) accident disasters include safety accidents caused by objects hitting, electric shock,
mechanical injuries, lifting injuries, falling from high places, poisoning and suffocation, fire
and explosion, collapse, vehicle injuries, etc.
4) 指导原则：以人为本，科学施救，超前预控，快速反应。
5) 4) guiding principles: people-oriented, scientific rescue, advance control, rapid
response.
6) 应急组织体系：施工现场必须建立以项目经理为首的突发事件应急小组演练。
Emergency organization system: the construction site must be set up with the project
manager as the leader of the emergency team drill.
7) 突发事件的报告与响应：7) emergency report and response:
1 自然灾害的报告响应：接到气象台发布的各类自然灾害预报后，立即通知
现场施工人员，做好应对准备。
① Report and response to natural disasters: After receiving various natural disaster
forecasts issued by the Meteorological Observatory, immediately notify the site
construction staff to prepare for the response.
2 根据气象灾害特点对在建工程进行有针对性的检查，要求各施工现场立即

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 采取安全措施，全面停止施工，及时加固临建设施、围档等，必要时要疏散现场
作业人员。According to the characteristics of meteorological disasters in the
construction of targeted inspection, the construction site is required to immediately take
safety measures, stop the construction, timely reinforcement of facilities, fence, when
necessary to evacuate the site operators.
7. 安全事故的报告响应

7. Response to safety incidents

1) 要做到“接报即报”。事故发生后，工程项目经理应立即向高级项目经理报告，
启动应急预案，高级项目经理向工程总监报告，重大事故同时向集团公关部汇报，请
求专业指导。
1) to achieve "receive the report immediately report". After the accident occurs, the
engineering project manager shall immediately report to the senior project manager, initiate
the emergency plan, the senior project manager shall report to the engineering director, and
the major accident shall also report to the group public relations department for professional
guidance.
2) 若发生重伤以上等级事故（视情况），还应在事故发生后 1 小时之内，向当地
安全生产监督管理部门、安监站或其他负有安全生产监督管理职责的有关部门报告。
2) in case of serious injury or above (as the case may be), the accident shall be reported to the
local production safety supervision and administration department, safety supervision station
or other relevant departments responsible for the supervision and administration of
production safety within 1 hour after the accident.
3) 事故的应急处理 3) emergency treatment of accidents
1 事故单位和现场人员在迅速报告事敀的同时，应积极采取科学安全的自救
措施，防止事态扩大，并保护好事故现场。因抢救伤员、防止事故扩大以及疏通
交通等原因需要移动现场物件时，必须做出标志、拍照、详细记录和绘制事故现
场图，并妥善保存现场重要痕迹、物证等。
Accident units and on-site personnel in the rapid report of the story at the same time,
should actively take scientific and safe self-help measures to prevent the expansion of
the situation, and to protect the accident site. When it is necessary to move objects at the
scene due to the reasons of rescuing the injured, preventing the expansion of the
accident and dredging traffic, it is necessary to make signs, take photos, make detailed
records and draw the scene map of the accident, and properly preserve important traces
and material evidence at the scene.
2 施工现场突发事件应急救援小组要迅速指挥查明事故发生情况，立即制定
科学高效的应急救援方案，各小组迅速按救援方案快速实施救援。
Construction site emergency rescue team to quickly command to find out the accident
situation, immediately formulate a scientific and efficient emergency rescue plan, each
group quickly according to the rescue plan to quickly implement the rescue.
七、 相关表格与流程
Relevant forms and processes
直营店项目经理周报和图片报、高级项目经理周报、加盟项目经理周报、设计变更确
认表。Direct store project manager weekly and pictorial, senior project manager weekly, affiliate

14
project manager weekly, design change confirmation form.

1. 隐蔽工程验收单 1. Concealed works acceptance form

隐蔽验收项目表.xls

2. 项目拆除费用的处理方案及流程

2. Treatment plan and process of project demolition costs

所有新建项目在上项目管控会时，由项目勘察人员介绍项目的概况，产品部介绍
项目的平面方案，由参会人员共同确认本项目的拆除费用。确认标准：根据项目拆除
的难易程度确认额度，确认后本项目的拆除费用不允许进行调整，中标的总包方必须
接受此价格。同时此价格会在总包合同中确认，此价格包括本项目的所有拆除、垃圾
外运、施工期间的垃圾等（此合同条款请审计帮助明确加入合同的详细内容）。
When all new projects are in the project management and control meeting, the project
surveyor will introduce the project overview, the product department will introduce the plan
of the project, and the participants will jointly confirm the dismantling costs of the project.
Confirmation criteria: Confirm the quota according to the difficulty of project dismantling.
After confirmation, the dismantling cost of this project is not allowed to be adjusted. The
general contractor who wins the bid must accept this price. At the same time, this price will
be confirmed in the general contract. This price includes all demolition of the project, waste
transportation, garbage during construction, etc. (please audit for the contract terms to help
you clearly add the details of the contract).
3. 墙体拆除工作的处理及流程

3. Treatment and process of wall demolition

新项目开工后，现场项目经理需要在开工后 15 天内完成本项目的新旧墙体对照图
纸，同时提交给高级项目经理确认，确认后提交给工程总监，由工程中心备案。
After the start of the new project, the site project manager shall complete the new and old
wall comparison drawings of the project within 15 days after the start of the project, and
submit them to the senior project manager for confirmation, which shall be submitted to the
engineering director for record by the engineering center.

八、 总包/分包现场管理协议
Master/subcontract site management agreement
1. 新店移交 1. New store handover

1) 工程竣工验收表。1) project completion acceptance form.

直营项目竣工验收
标准.xls
2) 开业 检查项目表(工程运营交接单)。

15
 2) Checklist for business opening ( engineering operation handover list).
3) 公司宣布开业。3) The company announced its opening.
4) 正式营业： Official business:
1 门店工程资料移交，且具备大部分客房营业的条件。
① Store project data is transferred, and most of the rooms are open
for business.
2 取得消防开业验收证、消防特种行业证、卫生许可证、五证合一的营业执
照。② Obtain the business license of firefighting acceptance
inspection certificate, firefighting special industry certificate,
sanitary permit, and five certificates.
5) 工程完工总结：5) Project completion summary:

项目完工总结.pptx

6) 工程 资料归档 6) engineering data archiving

九、 资料档案管理
Data archive management
加盟项目
直营项目
资料 Join the project
Retail project 备注 Remark
Material

勘察报告、开工报告、
施工方案、进度计划
表、现场会议纪要、安
全教育培训确认书
第一次到岗确认函 移交工程中心
Survey report,
报表、计 Confirmation 备案 Transfer
commencement report,
划 letter for the to
construction plan,
Reports, first time Engineering
schedule, site
plans Center for
meeting minutes,
record
safety education and
training confirmation

总分包合同、协议、承
诺函 General
合同 三方协议 The third
subcontract,
contract party agreement
agreement, commitment
letter
变更签证 设计变更、签证资料
changes Design changes, visa

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 to visa information
消防开业验收证、消防
特种行业证、卫生许可
证、五证合一的营业执
消开证以交给
照 Firefighting
运营时间为准
opening acceptance
Cancellation
证照 certificate,
of the permit
License firefighting special
is subject to
industry license,
the operating
sanitation license,
time
five licenses
combined business
license
交房单、运营交接单、
竣工图 Handover list,
交接文件 operation handover
Hand over list, as-built
documents drawings

注：项目竣工图在工程竣工后 30 天内按公司要求及流程提交，竣工图纸需经项目经理及高级
项目经理审核、签字确认，供旅悦集团备案。
Note: the as-built drawings shall be submitted within 30 days after the
completion of the project according to the requirements and procedures of the
company. The as-built drawings shall be examined and signed by the project
manager and senior project manager for the record of luyue group.

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