REPORT ON

UNITED BANK
LIMITED

Submitted to
Mr. Khalid

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 UNITED BANK LIMITED

PROJECT REPORT

SUBMITTED BY

SYEDA ANMOL (6552)

SIDRA TUL MUNTAHA (8082)
AQSA FATIMA (60931)
RAMSHA ATIQ (61341)
ANAM DEVI (60687)

PROJECT REPORT ON

UNITED BANK LIMITED (UBL)

SUBMISSION DATE

JULY 17TH , 2018

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TABLE OF CONTENTS
INTRODUCTION:...................................................................................................................................................3
HISTORY..................................................................................................................................................................3
VISION......................................................................................................................................................................3
MISSION...................................................................................................................................................................3
VALUES....................................................................................................................................................................4
ETHICAL ISSUES WITHIN ORGANIZATIONS...............................................................................................4
RECOMMENDATION FOR UBL:........................................................................................................................5
1. SET EXPECTATIONS...............................................................................................................................5
2. TRAIN YOUR EMPLOYEES...................................................................................................................5
3. PUT SOMEONE IN CHARGE.................................................................................................................5
4. BE FAIR.......................................................................................................................................................5

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ACKNOWLEDGEMENT
We take this opportunity to express our profound gratitude and deep regards to our guide SIR KHALID
for his exemplary guidance, monitoring and constant encouragement through the course of this project
and for giving us a golden opportunity to do this wonderful project on BUSINESS ETHICS which also
helped us in doing a lot of research and we came to know about so many new things.
We would also like to thank our institution PAF-KIET for giving us a chance to enhance our knowledge in
a good way.
We would also like to express our special gratitude to our parents for their help in completion of this
project and thanks and appreciation also goes to our fellows in developing the project and people who
have willingly helped us out with their abilities.

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INTRODUCTION:

United Bank Limited (UBL) is a Pakistani commercial bank based in Karachi, Pakistan. It is one of

the largest bank in the private sector, the Bank operates a network of over 1,390 branches
across Pakistan and 19 branches overseas. With a customer base of over 4 million, it leads the
banking and financial services sector in Pakistan. Customers across the world have 24/7 access
to the bank via UBL’s internet banking facilities.
The bank has an asset base in excess of $15 billion, a global workforce of almost 13,000 people
and a diversified client base covering a broad spectrum of segments and industries across the
globe. UBL provides a complete array of services in wholesale and retail banking through its
network of branches and presence across 12 countries in four continents including
UAE, Bahrain, Qatar, Yemen, UK, Switzerland, China, Oman, US, Tanzania, Iran and Pakistan.

HISTORY:
Agha Hasan Abedi founded the bank in 1959 and under his leadership it became the second
largest bank in Pakistan. In 1974 the Government of Pakistan nationalized the bank. This in turn
led to Agha Hasan Abedi founding the Bank of Credit and Commerce International. In 2002, the
Government of Pakistan privatized it to a consortium of Abu Dhabi Group and Bestway.
In 2002, the bank merged its operations in the UK with those belonging to National Bank of
Pakistan to form United National Bank Limited. United Bank owns 55% of the joint-venture and
National Bank of Pakistan owns the remainder.

VISION:
To be a world class bank dedicated to excellence, and to surpass the highest expectations of our
customers and all other stakeholders

MISSION:
Be the undisputed leader in financial services for our customers most innovative and fastest
growing bank in targeted businesses continue to diversify across chosen geographies achieve
operational excellence with the highest level of compliance consistently create leaders through
inspired human capital Contribute positively to the communities we operate in.

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VALUES
 Customer first
 Honesty of purpose
 Teamwork
 Excellence

ETHICAL ISSUES WITHIN ORGANIZATIONS

 Favoritism. This means that the employer may favor a particular person with regard to
promotions and bonuses and evidently neglect other eligible employees. Favoritism was
one issue faced at UBL.

 Sexual harassment is not legal/ethical/moral whether in the workplace or out of it.

Harassing an employee sexually, or refraining from taking action against those who are
involved in such offences, is strictly forbidden but an employee told she was harassed by
male employees.

 Making long phone calls at the company’s cost. UBL provide a refund for the phone
bills of the employees, especially if the employee is dealing with a job which that involves
using the telephone. Taking advantage of the fact and making personal phone calls is
unethical.
 Taking home the company’s assets. Some employees pocket tools and stationery such
as staplers, pins, papers etc. to use them at home. This would have probably gone
undetected by the cameras but employee theft is one major issue
 Taking excessive leaves beyond the allowed number is a breach of ethical code but
some employees have been observed taking advantage and getting excessive leaves.
 Improper usage of machineries. Some employees make use of office computer and
printers for personal uses such as taking lengthy print outs, heavy downloading and even
unnecessary net surfing etc

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RECOMMENDATION FOR UBL:

1. SET EXPECTATIONS
UBL must develop a workplace policy based on company’s philosophy, mission statement and
code of conduct. Incorporate the policy into performance management program to hold
employees accountable for their actions and alert them to their responsibilities to uphold
professional standards throughout their job performance and interaction with peers and
supervisors. Revise employee handbook to include the policy and provide copies of the revised
handbook to employees. Obtain signed acknowledgement forms from employees that indicate
they received and understand the workplace ethics policy.

2. TRAIN YOUR EMPLOYEES

UBL must provide workplace ethics training to employees. Utilize varied instruction methods to
engage employees in learning how to address and resolve ethical dilemmas. Experiential
learning, or role-play, is an effective way to facilitate workplace ethics training. Examples of
workplace ethics simulations involve scenarios about the misappropriation of company funds,
personal values related to improper workplace relationships and the organization’s compliance
with regulatory controls.

3. PUT SOMEONE IN CHARGE

Designate an ombudsperson in charge of handling employees’ informal concerns pertaining to
workplace ethics. Consider whether your organization also needs an ethics hotline, which is a
confidential service employees may contact whenever they encounter workplace dilemmas
that put them into uncomfortable or threatening positions. Confidential hotlines are an
effective way to assure employees’ anonymity, which is a concern for employees whose alerts
are considered “whistleblowing” actions and for harrasment.

4. BE FAIR
Apply UBL workplace policy consistently when addressing workplace issues and employee
concerns about workplace ethics. Use the same business principles in every circumstance,
regardless of the perceived seriousness or the level of employees involved. Communicate the
same expectations for all employees – whether they are in executive positions or front-line
production roles – and approach every issue with equal interpretation of the company policy.