BSBCOM603 PLAN AND ESTABLISH COMPLIANCE MANAGEMENT SYSTEMS 1

BSBCOM603 PLAN AND ESTABLISH COMPLIANCE MANAGEMENT SYSTEMS

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BSBCOM603 PLAN AND ESTABLISH COMPLIANCE MANAGEMENT SYSTEMS 2

BSBCOM603 PLAN AND ESTABLISH COMPLIANCE MANAGEMENT SYSTEMS

Executive Summary

The management report suggests steps that Charity-Care needs to adopt for developing and

implementing a robust compliance management system. The proposed management information

system for Charity-Care has five major components or parts including people, business,

processes, data, hardware, and software. Charity-Care would use various monitoring methods

such as technical monitoring, assumption monitoring, financial Monitoring and impact

Monitoring. The results of the study suggests that it is enabling the company to comply with

Corporations Act 2001 and Queensland Collections Act 1966.

Establishment of the System

The section highlights the steps taken to implement compliance management plan for Charity-

Care. The first step in this regard is the development of management information system for

Charity-Care.

Management information system

The major requirements regarding a management information system include hardware and

software. The most important thing in this regard is a robust IT infrastructure that enables to

integrate various organizational departments. The primary aim of a management information

system for Charity-Care is to keep and manage internal and external data of the organization.

The proposed management information system for Charity-Care has five major components or

parts including people, business, processes, data, hardware, and software. It means that it is
BSBCOM603 PLAN AND ESTABLISH COMPLIANCE MANAGEMENT SYSTEMS 3

important for Charity-Care to have a robust infrastructure to accommodate management

information system along with employee skills and abilities to incorporate this system.

Defining components of compliance management system and highlighting required

documents

The second step in this case is to define the primary components of compliance management

system for Charity-Care along with highlighting the major documents that the company requires

in this regard.

The components of proposed compliance management system for Charity-Care include

 Secure workflow

 Concise action plan

 Security management (granular)

 Auditing system

 Dashboard (for outside parties)

 Risk management system

 Notification system

The documents required in this regard include risk management form, action plan, schedule,

workflow plan, and auditing documents.

The third step in this case is to define the primary specifications of each component of

compliance management system for Charity-Care.

The primary specifications of each component include

BSBCOM603 PLAN AND ESTABLISH COMPLIANCE MANAGEMENT SYSTEMS 4

 Secure workflow: It would make it easy for Charity-Care to ensure secure

communication

 Action Plan: It would help Charity-Care to plan its activities actively.

 Security Management: It would allow Charity-Care to secure its business

 Auditing System: The system would highlight issues in Charity-Care

 Dashboard: It would allow outside stakeholders to interact with organization.

 Risk management system: The system would highlight risks and propose risk mitigation

strategies.

 Notification System: The system would notify events and issues collectively.

The next step in this regard is to highlight key personnel required for successful implementation

of compliance management system for Charity-Care.

Key personnel in this regard include

Personnel requirements for staffing include

Personnel
CEO
Business Manager
Warehouse manager
Community-Centre manager
Record-keeper
Payroll clerk
Accounts receivable clerk

Likewise, the study highlights the most suitable personnel to target in the next step.

The most suitable personnel

 BSBCOM603 PLAN AND ESTABLISH COMPLIANCE MANAGEMENT SYSTEMS 5

The most suitable personnel from the list available in the case study include community-center

manager. A community-center manager plays the key role in this regard. The primary

responsibility of the community-center manager in this case to help Charity-Care to manage its

internal and external business requirements.

Assignment of key responsibilities

The next step in this context is to assign key roles and responsibilities to the staff of Charity-Care

for implementing compliance management system.

Personnel Responsibility
CEO For managing organizational operations and related task

force.
Business Manager A business manager is required for organizing business

operations.
Warehouse manager Warehouse manager is responsible for managing

warehouse operations and related tasks.

Community-Centre manager A community center manager plays a significant role for

managing internal and external operations of Charity-Care

Record-keeper The primary role of record keeper is to update the

organizational record on compliance management system

Payroll clerk The primary job of a payroll clerk in this regard is to

update monetary data by fulfilling compliance

requirements in this regard.

Accounts receivable clerk The major role of an accounts receivable clerk is to

receive charity and gifts to upload on the management

information system
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The last step of the compliance management system for Charity-Care is to train its staff and to

define the primary objectives of training.

Staff training

Names: Position: Assessor:

HR manager Community-Centre manager CEO

Compliance manager

Operations manager

Responsibilities Required Identified gaps When? Training

(Insert tasks) knowledge (Insert (What training (When provider?

knowledge required will be required to will this (Who will

to use KMS) cover gaps?) training be

take undertakin

place? g this

Over what training?)

timeframe

?)
Managing internal Knowledge about Communication skills Six months External

community managing organizational training trainer

 BSBCOM603 PLAN AND ESTABLISH COMPLIANCE MANAGEMENT SYSTEMS 7

matters internal matter

Managing external Knowledge about Technical trainings Three months Auditor

community managing organizational

matters external matter

Managing charity Ability to deal with Financial Six months Finance

funds monetary data and having management skills manager

knowledge regarding its and training

use
Dealing with Ability to deal with Customer care Four months Human

clients clients training and resource

communication skills manager

training

What will be the expected benefit for the employee of this training?

The employee training would add skills to employees and it would improve organizational

productivity and performance. In the same manner, training would improve organizational

internal environment and external environment of the organization. Moreover, the training

would make it possible for Charity-Care to improve its performance in every aspect.
How will the success of the training be monitored?

The success of this training would be monitored using the employee evaluation form. It is

would make it easy for the managers to evaluate the impact of these trainings on organization.

Monitoring System through interaction with three managers

Charity-Care would use various monitoring methods such as

 BSBCOM603 PLAN AND ESTABLISH COMPLIANCE MANAGEMENT SYSTEMS 8

 Technical monitoring.

 Assumption monitoring.

 Financial Monitoring.

 Impact Monitoring.

Results and Analysis

The compliance management system is enabling Charity-Care to comply with industry

regulations along with internal and external organizational regulations. The system is enabling

the company to comply with Corporations Act 2001 and Queensland Collections Act 1966.

Conclusion

The compliance management system is helping Charity-Care to comply with Corporations Act

2001 and Queensland Collections Act 1966. The specific problem components include poor

financial management and recordkeeping systems. The study suggests Charity-Care to

implement the proposed compliance management system to improve its performance.