A Study Based on IHM Dehradun Students

after Industrial Training

A Synopsis Submitted To
INSTITUTE OF HOTEL MANAGEMENT
DEHRADUN

FOR
DISSERTATION

Submitted by
YASH RAJ VIKAS DEVRANI
(1741202135) (1741202133)
Under the guidance of
Mr. ANUP PATWAL
 INTRODUCTION
Today the highly competitive market, in which business operates,
requires a skilful workforce in order to remain a successful player
in the competitive game of the industry. One of the main
obstacles which occur in the workplace is the lack of training and
development. Training is an essential process which should be
cautiously designed and implemented within all firms. The overall
aim of this dissertation is to examine an importance of training in
hospitality industry. Training is a part of the human resource
development, along with the other human resources activities
such as recruitment, selection and compensation. The role of
human resource department is to improve the organization’s
effectiveness by providing employees with knowledge, skills and
attitudes that will improve their current or future job performance.
In order to implement the right training methods, the training
specialist should be aware of the pros and cons and effectiveness
of each training method. Besides, for evaluating training
effectiveness, measurement should be done according to the
models. “Training” refers to a systematic approach to learning and
development to improve individual, team, and organizational
effectiveness (Goldstein & Ford, 2002). Alternatively,
development refers to activities leading to the acquisition of new
knowledge or skills for purposes of personal growth. However, it
is often difficult to ascertain whether a specific research study
addresses training, development, or both. In the remainder of this
review, we use the term “training” to refer to both training and
development efforts.
REVIEW OF LITERATURE
Dilorenzo-Aiss and Mathisen (1996)[2], identified typical
internship program is featured by four criteria: (1) a specified
number of work hours, (2) the work may be paid or unpaid, (3)
credit is awarded, and (4) oversight is provided by a faculty
coordinator or other university representative and a corporate
counterpart.
Barrows & Bosselman (1999)[3] stated that the major principle
of keeping hospitality internship in the curriculum is to assist
students to gain valuable work experience within the hospitality
industry and highlights the exercise of students taking an active
responsibility in their learning process opposed to simply
receiving information from their instructors. It is designed to
provide an opportunity for the practical application of skills and
concepts learned in the classroom. Coco (2000) [4] highlighted
that internship is a valuable component of 14 higher education
program, Internship is supposed to build win-win situation for the
students, organization as well as the university.
Warsyzak (1999) [5] claimed that an internship is considered to
provide opportunity to the students to examine career potential in
a realistic and ‘real world’ environment and to explore a possible
fit within a particular agency. In order to ensure that the internship
experience meets the needs of both the practitioner and the
student intern, it is important to understand how each views the
internship as well as the expected outcomes. In order to assist
students in entering their future careers, the curriculum design of
hospitality education include industry internship credits in addition
to hospitality relevant theory. Students combine the theory and
practical experience, and make preparation for the job ahead of
time.
Busby (2002) [6] identified aims for the students undertaking
internship are: A) To experience employment and, where
appropriate, accept responsibility for the completion of tasks and
the supervision of others B) To obtain an insight into management
and management methods C) To gain greater maturity and self-
confidence D) To be involved in the diagnosis and solution of
problems E) To develop attitudes and standards appropriate to
career aspirations.
Sharma, Satish., & Choudhary, Priyanka. (2011) their research
study conducted in the city of Rajasthan using survey
questionnaire to collect the views of employees about their views
of training and development program me. Researchers identified
that 75 percent of the respondents admits on the job training is
beneficial and best method of identifying training needs through
observation of employee work and training helps in overall
development and concluded that Human resource section of the
hotels should emphasize on the importance of training programs
to its company success.

OBJECTIVES
 To find out the importance of industrial
training as perceived by the students of
IHM Dehradun.
 To provide students the opportunity to
test their interest in a particular career
before permanent commitments are
made.
  To find out the number of students willing
to join the industry after the industrial
exposure.

RESEARCH
METHODOLOGY
Research methodology is a way to systematically solve
the research problems. The research methodology
includes the various methods and techniques for counting
a research,” Marketing research is a systematic design,
collection, analysis and reporting of data and findings
relevant solution to a sprcific marketing situation or
problem.”

D.slesinger and M.Stephenson in the encyclopedia of

social science define research as the manipulation of
things of things , concepts or symbols for the purpose of
generalizing to extend, correct or verify knowledge,
weather that knowledge aids in construction of theroy or in
the practice of an art”.
Research is , thus, an –original contribution to the existing
stock of knowledge, making for its advancement. The
purpose of research is to discover answer to the question
through the application of scientific procedures. Our
project has a specified framework for collecting data in an
effective manner . Such framework is called RESEARCH
DESIGN. The research followed by us consists of
following steps

Source of Data collection

The data has been collected by primary data

Collection methods as well as secondary sources.

PRIMARY DATA
Most of the information has been gathered through
primary sources.
The method that has been used to collect primary data is
a):- Questionnaire

SECONDARY SOURCES
 Secondary data that will be used are web sites and
published materials.
 The secondary data which we collected was through:
 Text books
 magazines
 Journals
 Websites

NATURE OF THE SAMPLE

We took sample size of 50 students and they were
randomly selected.
The technique that has been used for conducting the
study is convenience sampling technique as sample of
respondents shall be chosen according to their
convenience.

DATA ANALYSIS & INTERPRETATION

Classification & tabular transformations the raw data

collected through questionnaire into useful information by
organizing and compiling the bits of data contained in
each questionnaire i.e., observation and responses are
converted into understandable and orderly statistics. After
primary data collection, the data would be classified ,
tabulated & processed with help of suitable statistical
tools.

STASTIS TICAL ANALYSIS TOOLS:

THE tools used in this study are MS-WORD.
MS-EXCEL to prepare pie – charts.
MS-WORD was used to prepare or write the whole project
report.

GRAPHICAL REPRESENTATION
Graphical representation of percentage of response by the
respondent was made by-charts to show the overall view .
Research Methods Used:

Research methods refer to the different ways in

which data can be collected and analysed (Collis and
Hussey, 2003). The research involved the collection of
both primary data comprising of interviews and
questionnaires, and secondary data, being
information from journals, books and company data.
The secondary data included published information,
and helped in understanding various concepts,
definitions, and methods of training, and also how to
evaluate training programmes more effectively. It
also included company reports and documents.

3.4 Quantitative method:

Quantitative research is a formal objective (Bums and

Grove, 1991). Research can be defined as the search
for knowledge, or as any systematic investigation,
 with an open mind, to establish facts, solve new or
existing problems, prove new ideas, or develop new
theories. The primary purposes of basic research (as
opposed to applied research) are documentation,
discovery, interpretation, or the research and
development of methods and systems for the
advancement of human knowledge. Quantitative
research involves counting and measuring of events
and performing the statistical analysis of a body of
numerical data (Smith, 1988). The assumption behind
the positivist paradigm is that there is an objective
truth existing in the world that can be measured and
explained scientifically.

EXPECTED OUTCOME OF THE STUDY

 Capabilities to acquire and apply fundamental
principles of hospitality industry.
 Become master in one’s specialized area.
 Become updated with all the latest changes in
hospitality world.
 Ability to communicate efficiently.
 Knack to be a multi-skilled hotelier with good
technical knowledge, management, leadership and
entrepreneurship skills.
 Ability to identify, formulate and model problems and
find solution based on a systems approach.
 Capability and enthusiasm for self-improvement
through continuous professional development and
life-long learning.
 Awareness of the social, cultural, global and
environmental responsibility as a hotelier.