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Introduction:
Colgate-Palmolive Pakistan (PSX: COLG) was incorporated in 1977. The name of the company
back then was National Detergents Limited. In 1990, the name was changed to Colgate-
Palmolive Pakistan when Colgate-Palmolive USA acquired 30 percent shareholding in the
company. Currently the company is one of the top manufacturers of personal care and consumer
products in Pakistan.
The history of the company starts with launching of 'Brite' in 1981 and 'Express Powder' in
1983. After the licensing agreement with Colgate-Palmolive USA in 1985 products such as 'Max
Dishwash', 'Palmolive' Soap were launched. Toothpaste manufacturing was launched in 1988 and
subsequently 'Colgate' toothpaste was produced for the Pakistani market.
The company launched 'Bonus' detergent powder in 1992 targeted towards the middle-class.
This detergent has gone on to become one of the best-selling detergents in Pakistan.
Primary Activities
Inbound Logistics:
The importance of analysing operational activities raises when raw material arrives, and
Colgate Palmolive is ready to process the raw material into the end product and launch it
in the market. Some examples of operational activities are machining, packing, assembling and
testing. Equipment repair and maintenance also falls into this category.
Outbound Logistics:
Outbound logistics include the activities that deliver the product to the customer by passing
through different intermediaries. Some examples of outbound logistics activities are material
handling, warehousing, scheduling, order processing, transporting and delivering to the
destination.
when outbound activities are timely managed with optimal costs and product delivery
processes put a minimum negative effect on the quality, it maximises the customer
satisfaction and increases growth opportunities for the firm. Colgate Palmolive should pay
specific importance to its outbound value chain activities when its offered products are
perishable and require quick delivery to the end customer.
At this stage, Colgate Palmolive will highlight the benefits and differentiation points of offered
products to persuade the customers that its offering is better than competitors. Only producing a
high quality product at affordable costs and distinctive features cannot create value until
Colgate Palmolive invests on the marketing and sales activities.
The company can use the marketing funnel approach to structure its marketing and sales
activities. The marketing strategies can either be push or pull in nature, depending on the Colgate
Palmolive’s business objectives, brand image, competitive dynamics and current standing in the
market.
Services:
The pre-sale and post-sale services offered by the Colgate Palmolive will play an important
role in developing customer loyalty. The modern customers consider post-sale services as
important as marketing and promotional activities.
Secondary Activities:
The support activities play an important role in coordinating and facilitating the primary value
chain activities. Colgate Palmolive can also benefit from analysis of its support activities as
explained below.
Firm infrastructure:
Effective infrastructure management can allow Colgate Palmolive to optimise the value of
the whole value chain. Colgate Palmolive can control the infrastructure activities (or commonly
called overhead costs) to strengthen the competitive positioning in the market.
Technology develomement:
Colgate Palmolive to realise the importance of technology development. It can be divided into
product and process technological development activities. Some examples are- automation
software, technology-supported customer service, product design research and data analytics.
Procurement:
The procurement in value chain denotes the processes involved in purchasing the inputs that may
range from equipment, machinery, raw material, supplies, raw material and other items necessary
for producing the finished product. Due to its linkage with multiple value chain activities,
Colgate Palmolive should carefully consider its procurement activities to optimise the inbound,
operational and outbound value chain.
Porter's Five Forces Analysis:
Porter Five Forces focuses on - how Colgate-Palmolive Company can build a sustainable
competitive advantage in Personal Products industry. Managers at Colgate-Palmolive Company
can not only use Porter Five Forces to develop a strategic position with in Personal Products
industry but also can explore profitable opportunities in whole Consumer Goods sector.
Colgate-Palmolive Company Porter Five (5) Forces Analysis for Consumer Goods Industry
New entrants in Personal Products brings innovation, new ways of doing things and put
pressure on Colgate-Palmolive Company through lower pricing strategy, reducing costs, and
providing new value propositions to the customers. Threat of new entrants is high in this
sector.
All most all the companies in the Personal Products industry buy their raw material from
numerous suppliers. Suppliers in dominant position can decrease the margins Colgate-
Palmolive Company can earn in the market. . The overall impact of higher supplier bargaining
power is that it lowers the overall profitability of Personal Products.
Buyers are often a demanding lot. They want to buy the best offerings available by paying
the minimum price as possible. This put pressure on Colgate-Palmolive Company profitability
in the long run. The smaller and more powerful the customer base is of Colgate-Palmolive
Company the higher the bargaining power of the customers and higher their ability to seek
increasing discounts and offers.
When a new product or service meets a similar customer needs in different ways, industry
profitability suffers. For example services like Dropbox and Google Drive are substitute to
storage hardware drives. The threat of a substitute product or service is high if it offers a value
proposition that is uniquely different from present offerings of the industry.
If the rivalry among the existing players in an industry is intense then it will drive down
prices and decrease the overall profitability of the industry. Colgate-Palmolive Company
operates in a very competitive Personal Products industry. This competition does take toll on
the overall long term profitability of the organization.
PKR in millions
8.4
EPS 0 1.47 5.7 times
Current ratio & quick ratio are showing us company’s performancr in a good direction,
however decreasing current as well as quick ratio is not a good sign for company. Company debt
ratio also consistent 22% in Y19 & Y 18 20% which show a good gesture of company.
inventory turnover is also good which is 5.3 times in Y 19 & Y was 5.1 times. Standard time of
inventory turnover is 5 times.