BBA – 202: BUSINESS COMUNICATION

List of Important Questions

Ques 1. Define Communication and explain the features and objectives of communication in business.

Ques 2. “Communication is a two-way process”. Explain in this context the elements of communication
process.

Ques 3. “It is the feedback that completes the process of communication.” Elaborate this statement.

Ques 4. Explain the process of communication in detail with a help of a diagram. Discuss the need of
Communication in modern business.

Ques 5. Explain the various channels of communication used in modern organization.

Ques 6. Differentiate between formal and informal communication. Why is informal communication
used in modern organizations?

Ques 7. Writes notes on:

▪ Grapevine
▪ Communication Network
▪ Modes of Upward Communication
▪ Modes of Downward Communication
▪ Feedback
▪ Noise
▪ Mock Interviews
▪ Internet & Intranet
▪ Differentiate between oral & written communication
▪ Proxemics
▪ Chronemics (Time Language)

Ques 8. Discuss the common barriers to effective communication in an organization. How can these
barriers to communication be overcomed?

Ques 9. Explain in detail the seven C’s of effective communication with examples.

Ques 10. What is meant by Interview? Discuss various types of interviews used in selection of
employees.

Ques 11. Discuss the procedure of group discussion in brief. State the various guidelines for both the
interviewer & Interviewee facing the interview board.

Ques 12. Define oral communication & various methods of oral communication. Discuss the principles
of successful oral communication.

Ques 13. “A good system of communication makes use of both oral as well as written messages.”
Explain.

Ques 14. What is non-verbal communication? Explain the nature and importance of non-verbal
communication.

Ques 15. Discuss in detail the various forms of non-verbal communication. How do non-verbal means
of communication add meaning to the message conveyed?
Ques 16. What is ‘Paralanguage’? Discuss the various elements that affect the quality of non-verbal
communication.

Ques 17. Why should ‘Paralanguage’ be used? what are the limitations of paralanguage.

Ques 18. What is body language? How does body language supplement verbal communication?
Explain.

Ques 19. What is meant by sign language? Discuss the uses of various types of sign languages.

Ques 20. What is business correspondence? Explain the essential characteristics of writing an effective
business letter.

Ques 21. State the various kinds of letters that affect our life with special reference to commercial or
business letters. Discuss the significance of business letters.

Ques 22. Enumerate and discuss the structure of a business letter.

Ques 23. What is oral presentation? State the features, objectives & elements of a good presentation.

Ques 24. How will you plan a presentation? Explain the ‘Five Star Strategy’ of planning a presentation.

Ques 25. Describe the format/structure of a presentation. Discuss the guidelines which should be
followed while making an effective presentation.

Ques 26. Explain the nature and purpose of listening. What is the significance of effective listening.
Discuss the barriers to effective listening.

Ques 27. Describe the techniques that help in improving listening ability.

Ques 28. Discuss the role of eye contact and posture in active listening.

Ques 29. What do you understand by Resume? explain the key points of a resume.

Ques 30. What are seminars? How a seminar can be conducted. Discuss the objectives for conducting
a seminar.

Ques 31. What is meant by culture? How does cultural consciousness effect business communication?

Ques 32. Discuss the modern techniques of communication.

Ques 33. How International cultural communication be developed? What guidelines needs to be
adhered in intercultural communication?

Ques 34. Explain the Indian Model of Communication?

Ques 35. What is cultural sensitivity & cultural intelligence? How will it help in making your
intercultural communication effective?

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