Project on HR policies of Flipkart

By : Zain Uddin
DM18A60
PGDM-HR

Submitted to : Yamini Ghanghorkar

Introduction
Flipkart (Company) was founded in 2007 by Sachin Bansal and Binny Bansal, both alumni of the Indian
Institute of Technology Delhi. They worked for Amazon.com and left to create their new company
incorporated in October 2007 as Flipkart Online Services Pvt. Ltd. The first product they sold was the book
Leaving Microsoft To Change The World. Flipkart now employs more than 33000 people.

Vision
To become Amazon of India Mission “”. Objective “Completely hassle free shopping experience with best
prices in India”.

Mission
Providing a delightful and memorable customer experience

Objective
Completely hassle free shopping experience with best prices in India

Different HR policies of Flipkart

• Recruitment and Selection

Flipkart selection procedure begins with company pre-placement talk session of max 15 min.
Flipkart conduct candidates recruitment process every year and its selection procedure comprise of 4
rounds.
• Written Test
• Group Discussion
• Technical Interview
• HR Interview

1. Written test : It’s format includes an Aptitude Test and a Technical Test. The cumulative test
duration is 50 minutes, and there are no sectional cutoffs and no negative marking.

Total Time Limit

Marks per Negative Sectional Time
Section Name Questions (Section
Question Marking Cut-off Duration
(40-45) wise)
Aptitude Test 30 NA No No 30 Min.
50 Min.
Technical Test 10-15 NA No No 20 Min.

• Aptitude test : In this section candidates need to solve 30 questions in 30 minutes. The test
has a moderate level of difficulty and no negative marking. The topics covered for this
section are Arithmetic, Algebra, Geometry, Time and Distance, Time and work, Venn-
diagram, logic & reasoning etc.

• Technical Test : This section comprises of 10-15 questions based upon programming
concepts and marketing. The time duration for this test is 20 minutes.

2. Group Discussion : In this section candidate will be divided into a group of 8-10, mostly Flipkart
Group Discussion topics will be latest, or they might ask candidates to suggest some topics. By
this round Flipkart test candidates vocabulary, presentation skill, team management etc.
 3. Technical Interview : In Flipkart Technical round interview question will be logical then
theoretical, mostly questions will be from Ds Algorithm and Problem Solving, DBMS, PL/SQL,
C/C++/JAVA.

4. HR Interview : This will be last round of Flipkart freshers recruitment, candidates expect some
basic HR round questions like Introduce yourself or Describe yourself in 3 words, Why do you
want to join Flipkart? etc.

• Compensation and Benefits

Companies provide a variety of compensation and benefits to employees for performing their jobs.
These compensation and benefit strategies are clearly defined and communicated to employees
within the employee handbook or company policies and procedure manual.

• Insurance benefit :

• Medical Insurance Program :

Members covered : Self + Any 5 dependents out of – Spouse + 2 Dependent Children + Parents or
Parents-in-law + Siblings (upto 25 years old)

Sum insured and top-up : Base insurance coverage at INR 3 Lacs with an option to purchase
unlimited top-up in multiples of INR 1 Lac.

Portable medical insurance : Continuity of medical insurance policy after exit at an extra premium.

No waiting period : Pre-Existing disease covered from day & waiting period waived off .

Dedicated help-desk : 24/7 assistance and support for claim management.

• Accident and life insurance : Flipkart’s comprehensive accident and life insurance policy ensures the
sum insured is paid to your nominee/beneficiary in any unfortunate event. It includes accidental covers
and death & disabilities for employees only with basic sum insured which is 5 times the total CTC.

• Work-Life Balance Support Benefits :

Time Away from Work : Flipkart have a generous annual leave policy that gives you ample time
away from work. It includes 20 days of annual leave, 12 days of casual/sick leaves, 10days of
declared holidays, 2 days of optional holidays, 1 day of special leave, 15 days of paternity leave, 6
month of maternity leave, 5 days of marriage leave and unlimited bereavement leave. You are
allowed to carry forward up to 30 days of annual leave at the end of every calendar year.

Career break policy : At Flipkart, we understand that you manage competing priorities. You can get
an extended period of time away from work to manage these
1. Pursure Higher Education
2. Paternity/Maternity/Adoption
3. Take care of parents/spouse/children
4. Medical emergency for self or family
Applicable to all employees who have completed a minimum of 2 years in the organization.

• Parental Support Benefits :

Maternity Benefit Program :

1. 6 months of leave and 4 months of flexible hours – all with full pay
2. Up to INR 600/day transport reimbursement for 2 months before going on maternity
break. Dedicated parking spot for two months pre and post delivery
 3. Counselor support on parenting, work-life balance, maternity packages from hospital tie-
ups, and Mother’s room at the offices.
4. Higher Maternity Claim (INR 65,000 for normal delivery, INR 80,000 for C-section).
5. Celebrate Joy (Baby shower & Gift Box worth INR 5,000)
6. Day-care support (co-shared between employee and employer (50:50) for children up to 4
years of age)
Paternity Benefit Program :
1. Can be availed up to 15 days either before, or after your baby is born. (Within the first
nine months leave after your baby’s birth).
2. Flexible working hours (Can be used either three months before or after the child’s birth).
3. Up to 3 months unpaid leave. Assured continuity on the same job!
4. Day-care support (co-shared between employee and employer (50:50) for children up to 4
years of age)
5. Higher Maternity Claim (INR 65,000 for normal delivery, INR 80,000 for C-section).
6. Counselling on parenting, child care, work-life balance, and more!

Adoption Assistance Program :

1. Flipster Women : When you adopt a child under 12 months, you can avail 6 months paid
leave or When you adopt a child above 12 months, you can avail 3 months paid leave.
2. Flipster Men : You can avail upto 6 weeks of paid leave.
3. Both : A one time adoption allowance of INR 50,000. Avail flexible working hours for 4
months after adoption. You can also take unpaid leave of up to 3 months with job
certainty.
• Mobility Benefits :

1. Comprehensive relocation program : covering household goods packing, moving,

unpacking, airport pick-up and welcome, city orientation, home search, school search
etc.
2. Travel Entitlement : Employee + max 5 members including spouse, children, parents or
parents-in-law
3. Local Accomodation : 15 days (domestic hire) and 60 days (international hire)
4. Local Conveyance : Rented car with driver for first 30 days (international hires)

• Retirement benefits :
1. As a Flipster, you receive a contribution of INR 1800 per month from Flipkart towards
your PF, fully exempt from tax. The amount forms part of your total base pay
2. You also make a matching contribution towards the same. The amount will be deducted
from your monthly base pay
3. Flipsters have the flexibility to opt-in to contribute 12% of your basic salary as Flexi PF
contribution anytime through the year
4. Flipsters have an option to declare greater than 12% of their basic salary as Voluntary PF
contribution anytime through the year. This will be a deduction from your monthly take-
home salary. There will be no matching employer contribution

Training and development

Document Description

The design document is presented to FlipKart Management and India’s Department of Labor to
outline the strategic plans for development of training curriculum preparedness of India’s youth for
employment within E-Commerce segment.
 Training Overview & Purpose

Our desire and goal is to provide training that will enable India’s youth with marketable education
and skills to secure sustainable employment. In a 2013 study published by Dr Pravin Sinha, Senior
Project Advisor in the Labour and Trade Union program at the Indian Office of the Friedrich-Ebert-
Stiftung, Dr. Sinha cited that the skills attained through preexisting educational entities as having
“limited market application”. We Think Global’s training will place an emphasis on critical thinking,
opportunities for “On the Job” training, and highly interactive exercises that place an emphasis on
“real world application” of the knowledge and skills attained through training.

Description of Audience

The anticipated audience for this training is youth spanning from 10 to 12 standard including
individuals up to 30 years of age. From a generational perspective the majority of those in attendance
will be Generation Z and Generation Y collectively included in and commonly referred to as Gen
Next. Given the well documented accounts, studies, and our very own experience of training
principles and methodologies, our approach and methods will take into consideration best practices
for engaging Gen Next learners. More specifically, best practices include, but are not limited to:

• Activities and exercises that emphasize “thinking” and discovery, rather than “telling” and lecture.
• Social learning activities that will allow for collaboration and discussion amongst their peer group.
• Ensuring that an understanding of “why” a task is being done as of equal importance to “what” the
task is and “how” to do it.
• Overview and understanding of the big picture and their (Gen Next’s) role as it relates to an
organizational initiative or social cause.
• Focus on the most critical “need to know” elements of a topic, thus keeping training short and to the
point.
• Include elements of gamification, recognition, and acknowledgement for achievements when
possible.

Major Course Objectives

At the completion of training participants will:

• Explain the benefits of FlipKart’s E-Commerce training as a means to secure sustainable
employment Describe the importance of acquiring the marketable skills introduced in FlipKart’s E-
Commerce training Demonstrate a fundamental understanding of E-Commerce operations, including
the role of supporting operational functions.
• Explain key processes related to both the E-Commerce order and delivery life cycle .
• Describe the importance of providing exceptional customer service and effective customer
management as means of customer retention and continued business growth.
• Explain and demonstrate best practices and behaviors of top performers and how these practices and
behaviors contribute to successful careers.

Proposed Instructional Setting(s) Because the training is intended to foster “social learning” via
collaborative group discussions, table activities, and role plays it is highly recommended that the
setting is optimized for interaction amongst students. Moreover, there would be guidelines and
expectations for instructors and/or facilities management personnel to refer to for preparing a
classroom:

• Equipment & Supplies • Audio for Instructor’s Computer

• Projector • Computer – Students TBD
• Flip Charts • Pertinent Equipment (e.g. Handheld
• Ink Pens Devices, Hard Hats) Used within:
• White Board • Warehouse Operations
• Dry Erase Markers • Delivery Hub
• Poster Markers • Receipt of Payment
• Computer – Instructor • Capturing of Customer Feedback
Suggested Classroom Configuration :

Course Materials & Instructional Methods

The course will be delivered as ILT (Instructor Lead Training). The following course
materials and instructional strategies that will utilized:
Materials: Methods:
▪ Instructor’s Guide – Printed ▪ Socratic Method – Critical
▪ Student Participant Guide – Printed Thinking
▪ Slide Presentation ▪ Case Studies & Incidents
▪ Instructor Lead Discussions
▪ Knowledge Check
▪ Timed Group Activities
▪ Timed Role-Plays
▪ Demonstrations
▪ Hands Practice
▪ Workplace Student Observation
Course Duration & Schedule

Duration: Daily Schedule

▪ 5.5 Days ▪ 6.5 - 7 Hours of Combination of
Classroom & OJT as applicable
▪ 30 – 45 Minute for Lunch
▪ 15 Minute AM Break
▪ 15 Minute PM Break

Course Outline

Day 1 Objectives Day 1 – Topics & Subtopics Materials, Activities

Equipment,
and Supplies

At the completion ▪ Welcome & Introductions – 30 Min

of this section ▪ Learning Agreement – 30 Min Materials ▪ Class
participants will: ▪ Retail & E-Commerce Overview - ▪ Instructor’s Discussion
120 Min Guide - ▪ Group
▪ Explain the similarities o The Retail Customer Printed Activities
and differences ▪ Student ▪ Knowledge
between a retail and E- Experience Participant
o The E-Commerce Check
Commerce customer Guide –
Customer Printed
experience
Experience
▪ Articulate their role o Similarities & Differences ▪ Slide Presentation
in providing an o Your Role in
exceptional E- Equipment &
Providing an
Commerce Supplies
Exceptional E-
customer Commerce ▪ FlipChart
experience Experience ▪ Dry Erase Markers
▪ List the characteristics ▪ E-Commerce Business Models – 60 ▪ Poster Markers
of the various E- Min ▪ Pens
Commerce Business o Description of E-Commerce
models Models
▪ Articulate career paths o Similarities & Differences
within E-Commerce of Each Model?
business, including ▪ Career Paths of E-Commerce – 45
behaviors that would Min
contribute to a o Careers @ FlipKart
successful career o Building Blocks for a
▪ Explain what a supply Successful Career
chain is and its relation ▪ Overview Supply Chain – 90 Min
to FlipKart
▪ Daily Debrief & Recap – 30 Min
Day 2 Objectives Day 2 – Topics & Subtopics Materials, Activities
Equipment,
and Supplies

At the completion of ▪ Review / Preview – 30 Min

this section ▪ The Order & Delivery Life Cycle – 60 Materials ▪ Class Discussion
participants will: Min ▪ Instructor’s ▪ Group Activities
▪ Warehouse Operations Part I – 60 Min Guide - Printed ▪ Workplac
▪ Describe Order & o The Planning of Work ▪ Student e Student
Delivery Life Cycles o Roles & Responsibilities Participant Guide Observati
– Printed on
▪ Explain the role and o Safety
importance of planning ▪ Warehouse Technology ▪ Slide Presentation ▪ Student Hands
as a function of Overview (Onsite @ on Practice
Warehouse Operations Warehouse) – 120 Min Equipment &
o Commonly Used Technology Supplies
▪ Demonstrate a basic
understanding of the o Handheld Devices ▪ FlipChart
purpose and use of ▪ Daily Debrief & Recap – 30 Min ▪ Dry Erase Markers
Handheld Devices & ▪ Poster Markers
Warehouse ▪ Pens
Technology ▪ Hard Hats –
(Warehouse Only)
▪ Warehouse –
Handheld
Devices &
Technology

Day 3 Objectives Day 3 – Topics & Subtopics Materials, Activities

Equipment,
and Supplies

At the completion of ▪ Review / Preview – 30 Min

this section ▪ Warehouse Operations Part II – 90 Min Materials ▪ Class Discussion
participants will: o Categories & Products ▪ Instructor’s ▪ Group Activities
o Material Handling Guide - Printed ▪ Role Plays
▪ Describe the relevance o Product Handling ▪ Student ▪ Workplac
of Categories & Participant Guide e Student
▪ Warehouse Technology Practice &
Products, Material – Printed Observati
Role- Plays – 120 Min
Handling, and Product ▪ Slide Presentation on
Handling ▪ Major Warehouse Processes – 90 Min
o Inbound ▪ Student Hands
▪ Demonstrate a basic Equipment & on Practice
o Inventory
understanding of the Supplies
o Outbound
purpose and use of ▪ FlipChart
o Reverse Flow
Handheld Devices & ▪ Dry Erase Markers
Warehouse ▪ Major Processes in Delivery Hub Part
I – 60 Min ▪ Poster Markers
Technology ▪ Pens
o Planning the Work
▪ Explain key o Roles & Responsibilities ▪ Warehouse –
Warehouse processes, Handheld
including their ▪ Daily Debrief & Recap – 30 Min Devices &
importance Technology

▪ Explain the role and

importance of planning
as a function of Delivery
Hub

Day 4 Objectives Day 4 – Topics & Subtopics Materials, Activities

Equipment,
and Supplies
At the completion of ▪ Review / Preview – 30 Min
this section ▪ Delivery Hub Technology Materials ▪ Class Discussion
participants will: Overview– 45 Min ▪ Instructor’s ▪ Group Activities
▪ Dispatch & Transport of Guide - Printed ▪ Workplac
▪ Describe dispatch and Consignment – 60 Min ▪ Student e Student
transport ▪ Delivery of Shipment – 30 Min Participant Guide Observati
consignment, ▪ Modes of Payment – 30 Min – Printed on
including its ▪ Reverse Flow – 30 Min ▪ Slide Presentation ▪ Student Hands
importance ▪ Delivery Hub Technology on Practice
▪ Explain key Delivery Practice (Onsite @ Warehouse) Equipment &
Hub processes of – 120 Min Supplies
delivery shipment, o Commonly Used Technology ▪ FlipChart
payment, and reverse o Handheld Devices ▪ Dry Erase Markers
flow ▪ Daily Debrief & Recap – 30 Min ▪ Poster Markers
▪ Demonstrate a basic ▪ Pens
understanding of the ▪ Warehouse –
purpose and use of Handheld
Handheld Devices & Devices &
Delivery Hub Technology
Technology

Day 5 Objectives Day 5 – Topics & Subtopics Materials, Activities

Equipment,
and Supplies

At the completion of ▪ Review / Preview – 30 Min

this section ▪ Importance Professional Appearance Materials ▪ Class Discussion
participants will: & Grooming – 45 Min ▪ Instructor’s ▪ Group Activities
▪ Customer Engagement – 90 Min Guide – Printed ▪ Role Plays
▪ Articulate expectations o Phone Etiquette & Communication ▪ Student ▪ Hands on
regarding professional o How to Provide an Participant Guide Practice
appearance and Exceptional Customer – Printed
grooming Experience ▪ Slide Presentation
▪ Demonstrate behaviors ▪ Problem Resolution – Common
of good phone etiquette Problems Associated with E- Equipment &
and communication Commerce – 45 Min Supplies
▪ Customer Engagement Role-Plays – ▪ FlipChart
▪ Identify appropriate steps 90 Min
to resolve common E- ▪ Dry Erase Markers
▪ Test Prep & Study – 120 Min ▪ Poster Markers
Commerce problems
▪ Pens

Day 6 Objectives Day 6 – Topics & Subtopics Materials, Activities

Equipment,
and Supplies

▪ E-Commerce Test – 90 Min

▪ Recognition & Celebration Equipment & ▪ Class Discussion
▪ Words of Encouragement and Supplies ▪ Group Activities
Final Thoughts ▪ FlipChart ▪ Role Plays
▪ Dry Erase Markers ▪ Hands on
▪ Poster Markers Practice
▪ Pens
Preparedness & Quality Assurance
Preparedness
a) As a pre-requisite of the Train the Trainer session, We Think Global will conduct a
full training class intended to provide a full demonstration of how the course is to
be facilitated.
b) After successful completion of the E-Commerce Induction Training all designated
Instructors will be required to complete a 3 day Train the Trainer session. The purpose of
the Train-the-Trainer session is to provide mentor/trainers with competencies that will
enable them to effectively mentor, facilitate knowledge acquisition, application, and
skills in use of the E-Commerce Induction Training Instructor Manual and
methodologies.

Quality Assurance
We Think Global will conduct random audits of training delivered Pan India. The audits are
intended to maintain the integrity of the course and professional delivery of the content.

Evaluation Measurement
Below is a list of the evaluation methods that will be used during and post training:

▪ Level 1 Reaction - How well did the learners like the learning process?
▪ Step 2: Learning - What did they learn? (the extent to which the learners gain knowledge and skills)

Post Training Recommendations

To reinforce knowledge and skill obtained in training and increase productivity over the long run it
is highly recommended students are paired with a tenured member of the team who demonstrates
exemplary work ethic and attitude during their first 10 days on the job. The tenured team member
will serve as a mentor. Expectations should be set with the mentors prior to new hire employees’
arrival. Responsibilities of the mentor would be as follows:

▪ The primary point of contact when new hires have questions regarding the operation of
equipment and devices
▪ Provide basic guidance and coaching on task that do not require manager approval
▪ Serve as role models and examples to their junior colleagues

Assumptions
▪ Any cost associated with the securing and set up of training facilities to conduct the E-
Commerce Induction Training and/or Train the Trainer will be absorbed by client (per
agreed upon budget).
▪ Any cost associated with transportation for site visits to conduct OJT during E-Commerce
Induction Training will be absorbed by the client (per agreed upon budget).
▪ Instructors and students will have reasonable access to FlipKart offices and facilities for OJT
during the course of training
▪ Access to all necessary Warehouse/Delivery Hub Technology and Handheld devices will be the
responsibility of the client
▪ All personnel designated as Instructors will be required to attend both the E-commerce
Induction and Train the Trainer classes in their entirety