M2 OT Rcv Adm

DAILY ACTIVITY
Management Trainee Ace Hardware Batch 4
Human Capital Learning and Development
Kawan Lama Retail

Juni 2018 Juli 2018

Duration
LEARNING OBJECTIVE (Day)
Method PIC Location S SL R K J SB M S SL R K J SB M S SL R K J SB M S SL R K J SB M S SL R K J SB M S SL R
4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10 11
OPENING & INDUCTION
1 Opening Speech Joko
2 Program Overview Joko
3 Company Profile Jati
4 Career Path Jati
5 Rule & Regulation 2 In Class Joko HO
6 Standard Penampilan Nurdin
5 Etika Bertelepon & E-Mail Joko
6 K3 Nurdin
7 Test Company Profile Joko
BASIC RETAIL OPERATION
1 Operational Structure
2 Standard Service & Roleplay (plus video) P Arta
3 Basic Selling Skill & Roleplay (plus video) P Arta
4 Standard Merchandising 3 In Class Ari HO
5 Standard General Information Joko
6 Test Standard Service & Basic Selling Skill Joko
7 Test Standard Merchandising Joko
8 TRAINING SOFT SKILL : LEADERSHIP SHARING 2 In Class MDL HO HO HO
9 TRAINING SOFT SKILL : EFFECTIVE COMMUNICATION 1 In Class MDL HO HO

FUNCTIONAL SKILL MASTERY (SUPPORT I)

RECEIVING
1.0 In Class Teori RCV In Class LD Ace HO
1.1 Un – Loading (Bongkar Barang)
1.2 Receiving Fisik (Internal, Astor, Putus, Konsinyasi dan Kawan Lama)
1 1.3 Pengisian Form LPPB Store
5 OTJT Store
1.4 Proses Serah Terima Barang Manager
1.5 Barcode & Price Tag Printing
1.6 Product Storing / Product Handling
1.7 Test Tulis & Presentasi & Group Discussion In Class LD Ace HO
STORE ADMINISTRATION
2.0 In Class Teori ADM In Class LD Ace HO
2.1 Transfer Data Monitoring
2.2 Transfer POS (DTSRUNUI)
2.3 STR & STO
2.4 Goods Receipt ( Penerimaan Barang SAP )
2.5 Goods Issue SAP ( Pengiriman Barang SAP )
2.6 Pembuatan Daftar Pengiriman ( Manage Delivery List )
2 2.7 LPPB Store
7 OTJT Store
2.8 Stock Adjustments SAP (Salah Jual, In Used, Create/Break Set, WO, +/-) Manager
2.9. Stock Opname
2.10 ADM Store Reporting / Monitoring (Status Inventory)
2.11 Stock Balance (Consignment)
2.12 Approval Damage Form (ADF)
2.13 Stock Minus
2.14 Tanda Terima Online
2.15 Test Tulis & Presentasi & Group Discussion 2 In Class LD Ace HO HO HO

= Proses Belajar
= Test / Presentasi
= Training Soft Skill (Plan)
= OFF

Page 1
 M3 Sales
DAILY ACTIVITY
Management Trainee Ace Hardware Batch 4
Human Capital Learning and Development
Kawan Lama Retail

LEARNING OBJECTIVE

FUNCTIONAL SKILL MASTERY (SALES)

Lakukan pembelajaran point-point berikut untuk
setiap dept :
3.1 STR to Warehouse/Astor
3.2 Transfer Balance
3.3 Product Knowledge
3.4 Kartu Garansi
3.5 Display Standard & Signage (PI - POP - Barcode)
3.6 Product Promotion
3.7 Handling Product
3.8 Struktur Merchandising Department

Juli 2018 Agustus 2018

Durasi
LEARNING OBJECTIVE (Day)
Method PIC Lokasi R K J SB M S SL R K J SB M S SL R K J SB M S SL R K J SB M S SL R K J SB M S SL R K
11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
LIGHTING 1
3
ELECTRICAL & POWER SUPPLY 2
ST
AUTOMOTIVE 3
TOOLS 4
4
3 ST
PLUMBING, SANITARY & BUILDING MATERIAL 5
PAINTS & LADDER 6
4
ST
OUTDOOR LIVING & OUTDOOR FURNITURE 7
LAWN GARDEN, AQUARIUM & PET SUPPLY 8
4

Test Tulis & Presentasi & Group Discussion 1 OTJT SM Store HO

KITCHENWARE 1
HOME LIVING :
- TEXTILE, -DECOR, - HEALTH & 4
BEAUTY 2
HOME WARE 1
ST
CLEANING AID (SUPPLIES & APPLIANCE) 3
APPLIANCES (HAPPEN) & HORECABA 4 4
MISCELLANEOUS 5
ST
HARDWARE 6
SAFE & LOCKER 7 4
SPORTING GOODS & BICYCLES 8
Test Tulis & Presentasi & Group Discussion 1 HO

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 M4 Cash CS LP
DAILY ACTIVITY
Management Trainee Ace Hardware Batch 4
Human Capital Learning and Development
Kawan Lama Retail

Agustus 2018 September 2018

Duration
LEARNING OBJECTIVE (Day)
Method PIC Location S SL R K J SB M S SL R K J SB M S SL R K J SB M S SL R K J SB M S SL R K J SB M S
13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17
FUNCTIONAL SKILL MASTERY (SUPPORT II)
CASHIER
4.0 In Class Teori Cashier HO
4.1 Pre & Opening Preparation (Cashier & Chief Cashier)
4.2 Cashiering (low & high traffic)
- Seven Steps
- Tipe Pembayaran (cash, debit, voucher, point dll)
- Special Transaction (New Member, Renewal, Customer Deposit, Fullfilment dll)
Store
4 4.3 Memo Penjualan & Nota Penjualan 10 OTJT Store
4.4 Label Paid dan Label Sold
Manager
4.5 Transaksi COD (Cash On Delivery)
4.6 Refund (Cash, Credit Card, Debit Card, Transfer)
4.7 Payment Collection & Final Payment Collection
4.8 Cash Opname (Chief Cashier) & Setoran Bank
4.9 Closing Shift & Closing Store (Cashier & Chief Cashier)
4.10 Test Tulis & Presentasi & Group Discussion 2 In Class LD Ace HO HO HO
CUSTOMER SERVICE
5.0 In Class Teori Customer Service HO
5.1 Pre & Opening Preparation Customer Service
5.2 Standard Communication Store
5.3 Membership (New Member, Renewal Member, Change Card,
Lost Card, Redeem Point, Change Passkey, Search member)
5.4 Membership Mobile App
5.5 Sales Return (Credit Note, Goods Exchange, Refund Money)
5.6 Customer Relations (Deposit Box & Complaint Handling) Store
5 5.7 Down Payment / Customer Deposite 10 OTJT Store
Manager
5.8 After Sales Service, Input Garansi
5.9 Delivery Order to Customer & Biaya Pengiriman
5.10 Service Barang dan Kartu Garansi
5.11 Ace Assurance
5.12 Installation
5.13 Surat Tugas & Tanda Terima
5.14 Closing Store
5.15 Test Tulis & Presentasi & Group Discussion 2 In Class LD Ace HO HO HO
TEKNISI / MAINTENANCE
3.1 Form MRF
3.2 Report H-7 & H+7
3.3 Form Service
3 Store
3.4 Web SISCA 2 OTJT Store
3.5 Service Barang Customer Ace di Kawan Lama Manager
3.6 Inventaris Maintenance
3.7 Test
INSTALLER
4 4.1 Installation (Persiapan, Proses, dan Setelah Instalasi) Store
1 OTJT Store
4.2. Test Manager
LOSS PREVENTION
5.1 Opening Store Preparation
5.2 LP Operational : Pos Mati, APAR, Operasional CCTV, Laber/Tag Sensor
5.3. Penggunaan & Perawatan Fire Extinguisher
5.4 General Emergency & Safety Process
5 5.5 Penanganan Pencurian Eksternal Store
2 OTJT Store
5.6 Penanganan Penitipan Barang dan Barang Tertinggal Manager
5.7 Bag & Body Checking
5.8 Emergency Response Team – ERT
5.9 Closing Store
5.10 Test Tulis & Presentasi & Group Discussion

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 M5 SPV Sales
DAILY ACTIVITY
Management Trainee Ace Hardware Batch 3
Human Capital Learning and Development
Kawan Lama Retail

September 2017 Oktober 2018

Duration
LEARNING OBJECTIVE Method PIC Location M S SL R K J SB M S SL R K J SB M S SL R K J SB M S SL R K J SB M S SL R K J
(Day) 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19
SUPERVISOR SKILL MASTERY
\
PEOPLE
Acting As Supervisor Store (Sales Dept)
1. Managing Team
a. Struktur Organisasi Store
1
b. Struktur Organisasi Departemen 27 OJT SM/DSM Store
c. Struktur Fungsional Supervisor
d. Schedule Departemen
e. Briefing Sales Harian Departemen
PLACE
Acting As Supervisor Store (Sales Dept)
2. Space Management
2
a. Luasan Store dan Departemen
b. Ambience, Kerapihan, Keamanan Display
c. Floor Monitoring / Daily Checklist Monitoring
PRODUCT
Acting As Supervisor Store (Sales Dept)
3. Product Management & Inventory
a. Rotasi Dispay (Reguler & Promosi)
3 b. Standard Merchadising
c. Product Knowledge & Demo Product
d. Indentifikasi Barang Pareto
e. Monitoring Stock & Inventory
f. Replenishment (Auto & Manual)
PROCEDURE
Acting As Supervisor Store (Sales Dept)
4. Customer Oriented
a. Pelayanan Customer
- Complaint Handling
- After Sales Service
4
- Pesanan Customer
b. Permasalahan Departemen
- Barang Rusak
- Barang Service
5. Pengelolaan Dokumen
a. Log Book
PROMOTION
Acting As Supervisor Store (Sales Dept)
5
a. Monitoring Informasi Harga (Daily Checklist)
b. Kontrol Media Promosi (Daily Checklist)
SALES ACHIEVEMENT
Acting As Supervisor Store (Sales Dept)
6. Reporting Skill
a. Target & Pencapaian Sales Individu
6
b. Target & Pencapaian Sales Departemen (6 bln)
c. Target & Pencapaian Sales Store (6 bln)
d. Traffic dan Transaksi (6 bln terakhir)
e. Sales Kontribusi by Product (6 bln terakhir)
7 Test Tulis & Presentasi & Group Discussion HO HO

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 M6 SPV Supp
DAILY ACTIVITY
Management Trainee Ace Hardware Batch 3
Human Capital Learning and Development
Kawan Lama Retail

Oktober 2018 November 2018

Duration
LEARNING OBJECTIVE (Day)
Method Location K J SB M S SL R K J SB M S SL R K J SB M S
18 19 20 21 22 23 24 25 26 27 28 29 30 31 1 2 3 4 5
CHIEF CASHIER
\
PEOPLE
Acting As Chief Cashier
1. Managing Team
1 a. Struktur Organisasi Departemen
12 OJT Store
Tugas dan Tanggung Jawab PIC
b. Schedule Departemen Cashier
c. Briefing Harian Departemen Cashier
PLACE
Acting As Chief Cashier
2 2. Kerapihan Ruang Chief Cashier
a. Penyimpanan ATK dan Kantong Plastik
3. Kerapihan area cashier dan COC
PROCEDURE
Acting As Chief Cashier
4. Alur Penggunaan Uang
3
a. Petty Cash, DBS, Uang Lain-lain, Uang Kecil,
Omset, Rule Brankas, Berita Acara Password
Review Cashier, RDO
PROMOTION
Acting As Chief Cashier
4 5. Promo Briefing
a. Memastikan all staff cashier memahami program
promosi yang sedang berlangsung
PRODUCT
Acting As Chief Cashier
5 5. Product Knowledge
a. Pemahaman all staff cashier tentang PK produk
yang ada di COC
REPORTING SKILL
Acting As Supervisor Store (Sales Dept)
6 6. Reporting Skill
a. Jenis-jenis report yang dibuat oleh Chief Cashier
dan definisinya.

November 2018
Duratio Metho Locatio
LEARNING OBJECTIVE K J SB M S SL R K J SB M S SL R K J SB M S
n (Day) d n 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19
SUPERVISOR CS
\
PEOPLE
Acting As Supervisor CS
1. Managing Team
1
a. MPP dan Karakter per personil 10 OJT Store
b.Tugas dan Tanggung Jawab PIC
c. Schedule Departemen Cashier
PLACE
Acting As Supervisor CS
2
2. Kerapihan Showcase, Dokumen, Area Kerja
Peralatan Kerja dll
PROCEDURE
Acting As Supervisor CS
3
3. Pencapaian Member, Download Member,
Assurance
PROMOTION
Acting As Supervisor CS
4 4. Promo Briefing
a. Memastikan all staff CS memahami seluruh
promosi yang sedang berlangsung
b. Jadwal Paging
c. Pengelolaan Brosur
PRODUCT
Acting As Supervisor CS
5 5. Product Display di Show Case CS
a. Penentuan tema display
b. Kelengkapan price tag produk di showcase
REPORTING SKILL
Acting As Supervisor CS
6 6. Reporting Skill
a. Jenis-jenis report yang dibuat oleh SPV CS
dan definisinya.
7 Test Tulis & Presentasi & Group Discussion HO HO

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 M7 M8 DSM
DAILY ACTIVITY
Management Trainee Ace Hardware Batch 4
Human Capital Learning and Development
Kawan Lama Retail

November 2018 Desember 2018

Duration
LEARNING OBJECTIVE (Day)
Method Location R K J SB M S SL R K J SB M S SL R K J SB M S SL R K J SB M S SL R K J
14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10 11 12 13 14
DEPUTY STORE MANAGER
\
PEOPLE
DSM Mastery
1. Managing Team
a. Struktur operasional dan Functional Store
Tugas dan Tanggung Jawab PIC
1 b. Schedule Store (all dept)
OJT Store
Mekanisme penyusunan Schedule Store
c. Briefing Harian (Pagi dan Siang)
Rundown Acara saat briefing
2. Training
a. Pengembangan karir karyawan
PLACE
DSM Mastery
3. Store Space Management
a. Luasan Store dan Produktivitasnya
2 b. Ambience, Kerapihan, Keamanan Display
c. Floor Monitoring (Kontrol Daily Checklist)
d. Pengendalian TLA
e. Pest Control
f. Building Maintenance
PROCEDURE
DSM Mastery
3. Cashiering
4. Salesmanship dan Customer Relationship
3
5. Customer Handling
6. Store Operation Management
a. Standard Operation Checklist (SOC)
b. Follow up email
PRESENTASI DSM 1 HO HO

Desember 2018 Januari 2019

Duration
LEARNING OBJECTIVE (Day)
Method Location SB M S SL R K J SB M S SL R K J SB M S SL R K J SB M S SL R K J SB M S
15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 1 2 3 4 5 6 7 8 9 10 11 12 13 14

PROMOTION
DSM Mastery
7. Market Understanding
a. Kondisi market disekitaran store
4
b. Promotion Calendar Event
c. Material Promo (brosur, hanging mobile, baliho,
umbul2, spanduk, dll)
d. Perijinan pemasangan Material Promo
PRODUCT
DSM Mastery
5 8. Product Application
9. Display Management & Product Handling
10. Inventory Management
SALES
DSM Mastery
6 11. Reporting Skill
a. Weekly & Monthly Report (Pencapaian Sales)
b. Quality Objective
PRESENTASI DSM 2 HO HO

Page 6
 Jdwl Pres

Prepare MT#4 Ace

1 Ruangan Ruko 5 hari (4 – 8 Juni) v
2 Projektor 4 hari v
3 Modul 8 v
4 Fotocopy Training Checklist v
5 Budget Snack v
6 Portable sound system v
7 Katering v

Booking Ruang untuk Presentasi Reguler Infocus Ruang

1 Presentasi RCV 9 – 10 Juli HO Ruko 201
2 Presentasi ADM 9 – 10 Juli HO Ruko 201
3 Presentasi Sales 1 2 Agt
4 Presentasi Sales 2 16 Agt
5 Presentasi Cashier 28 – 29 Agt
6 Presentasi CS 12 -13 Sept
7 Presentasi LP, Inst, Tech Online
8 Presentasi SPV Sales 16 – 17 Okt
9 Presentasi SPV Support 13 – 14 Nov
10 Presentasi DSM 1 13 – 14 Des
11 Presentasi DSM 2 10 -11 Jan 2019

Page 7
 Jdwl Pres

Joko = 1, MT#2 = 8, Heru =1, OMP 25 = 4, Mega 1 15

Fajar = 1, MT#3 = 10, Joko = 1, Mega = 1, Deden = 1 14

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