LEADERSHIP (HRM 460)

CASE 4

Group Members’ Names Student ID Numbers

Almur Sultan 20150003972

Grade Breakdown
Question 1: 10 marks Question 2: 10 marks Total: 20 marks

1. The character Mary in the case study is an excellent example for a leader serving as a role model

for her employees. Upon her arrival to the Malden branch, she was very successful in analyzing the

and finding out the problems and inefficiencies within her company. She made use of several

leadership behaviors to motivate her office. This started with her first talking to employees regarding

what was bothering them and what changes they wanted to bring into the office. Upon understanding

the problem, she reviewed the performance records and tried understating her employee’s career

aspirations. She understood that her employees weren’t appreciated enough for their hard work.

Hence, she made up a strong vision on what changes had to be bought within the branch. There were

many sources of power that Mary had applied. Firstly, she bought in the concept of reward and

appreciation within the Malden branch. Reward power can be expressed through rewarding

employees in the form of promotions, raises and bonuses. And this is exactly what she did. She

encouraged talented people within the organisation. For example, staffs and teller who trained

managers efficiently were appreciated. Through this reward system, she successfully motivated the

Malden staffs and teller who worked hard to train the new Central City Bank manager. In addition to

that, she also created appraisal processes for the staffs who did not want to change their jobs or

Page 1
advance into other positions. This made sure that they were rewarded for their contributions too.

Legitimate power another attribute that Mary had from being new the manager at the Malden branch.

By using this power, she was able to speak and negotiate with the Central Bank to provide her

employees space to acquire additional skills for career progression. This also helped her in convincing

the Central City Bank HR department to inform her about new opening for the staff at her Malden

office. This finally paved way for her employees to train and further develop their career.

2. Mary’s main vision was to make the Malden office the best at developing managerial talent for

Central Bank and, at the same time, be the best at offering best quality customer care service. From

the case study, it is understood that Mar is a transformational leader. As a transformational leader,

Mary possessed very high levels of integrity and emotional intelligence. She used her emotional

intelligence to truly understand the concerns and problems that her employees were facing. She was

able to put herself in other shoes and was also able to connect with her employees better than the

previous manager. She was also very authentic, humble and empathetic. She made sure that her

employees concerns were heard off and truly worked towards transforming the Malden branch office.

To solve boost the employee morale and make staffs more motivated, she introduced numerous

rewards and appraisal programs. She also spoke with the Central City Bank to offer her employees

more training and also helped them advance their career by providing them with positions in the main

office. She is very authentic and humble because she does all this for her employees and doesn’t look

to gain anything from the changes, she has made within the Malden branch. If she was a charismatic

leader, she would want to transform her office, but will do so by focusing on themselves and will try

to gain something out of it. They wouldn’t truly mean or want to make the changes if there weren’t

something for them in it. She also wouldn’t fall into the transactional category as she doesn’t force

her employees to accept and obey her at all times. We also don’t see her punishing her to increase the

productivity within the office. On the other hand, she tries to help them and is more empathetic in

nature. Being a transformational leader, Mary is a role model for her employees, and inspires them to

do their best every day.

Page 2
Page 3