Midterm Exam

1. Work design refers to how employees are organized in formal and informal units, such as
departments and teams.
2. Conditions of Collaboration
- Respect
- Aligned values
- Shared purpose
- Communication
- Trust
3. 10 drivers of Workforce engagement
1. Commitment to organizational values.
2. Knowing that customers are satisfied with products and services.
3. Belief that opinions count.
4. Clearly understanding work expectations.
5. Understanding of how personal contributions help meet customer needs.
6. Being recognized and rewarded fairly.
7. Knowing that senior leaders value the workforce.
8. Being treated equally with respect.
9. Being able to concentrate on the job and work processes.
10. Alignment of personal work objectives to work plans.
4. Job enrichment – granting more authority, responsibility, and autonomy
5. Team - a small number of people with complementary skills who are committed to a common
purpose, set of performance goals, and approach for which they hold themselves mutually
accountable
6. Workforce Focus in ISO9000
- Personnel performing work affecting product quality shall be competent on the basis of
appropriate education, training, skills, and experience.
- Organizations should determine the level of competence that employees need, provide
training or other means to ensure competency, evaluate the effectiveness of training or
other actions taken, ensure that employees are aware of how their work contributes to
quality objectives, and maintain appropriate records of education, training, and experience.
- The standards address the work environment from the standpoint of providing buildings,
workspace, utilities, equipment, and supporting services needed to achieve conformity to
product requirements, as well as determining and managing the work environment,
including safety, ergonomics, and environmental factors.
7. Job enlargement – expanding workers’ jobs
8. High-performance work - work approaches used to systematically pursue ever-higher levels of
overall organizational and human performance.
Characterized by:
- flexibility
- innovation
 - knowledge and skill sharing
- alignment with organizational directions, customer focus, and rapid response to
changing business needs and marketplace requirements
9. Any activity by which employees participate in work-related decisions and improvement
activities, with the objectives of tapping the creative energies of all employees and improving
their motivation.
10. Job rotation – having workers learn several tasks and rotate among them
11. Factors in Designing high-performance work systems
- Work and Job Design
- Empowerment
- Teamwork
- Work Environment
- Workforce Learning and Development
- Compensation and Recognition
- Performance Management