SR 3 - 22558994731 - Payment Process Request Stuck

25/03/2020 SR Detail
SR 3-22558994731 : PAYMENT PROCESS REQUEST STUCK IN - SUBMITTED_FOR_PRINTING
Severity 1-Critical Status Close Initiated

Escalation Status Never Escalated Opened 09-Mar-2020 10:48 (15 days ago)
Last Updated 25-Mar-2020 09:11 (20 mins ago)
AP-GDF-2020-03-10-085919.html, AP-GDF-2020-
03-10-085919.log, ap_inv_pmt_insert_fix.sql,
ap_inv_pmt_insert_sel.sql,
Diagnostics__Apps_Check_100320.txt,
FMUCHOMBA-
Payment_Process_Request__Data_Collector_-09-
Mar-2020_10-15-
52Payment_Process_Request__Data_Collector_.zip,
IBYFD_Analyzer_JOFAPRD_2020-03-
09_11_39.html, IBYFD_Analyzer_JOFAPRD_2020-
Bug Reference No Related Bugs Attachments
03-09_11_39.log, IBYFD_Analyzer_JOFAPRD_2020-
03-16_17_06.html,
IBYFD_Analyzer_JOFAPRD_2020-03-16_17_06.log,
16_17_06_new.html,
16_17_06_new.log, log_seq.xlsx,
log_seq_output.xlsx, payment_reference.PNG,
Record_Print_Status_160320.txt,
screenpay_afterfix.PNG, Screen_shot.PNG
Related Articles No Related Articles Related SRs No Related SRs
Support Identifier 20660455
Account Name JUBILEE INSURANCE COMPANY LTD.
Primary Contact Fredrick Inyasia Alternate Contact
System Host No Related Hosts
Product Oracle Payables
Product Version 12.2.5
Operating System Linux x86-64 OS Version Oracle Linux 7/Oracle VM
I have a payment process request stuck in submitted for printing while the physical checks have already been issued
to vendors. I need URGENT help to progress and confirm this payments.
Problem Description
Kind Regards
History
Notes Oracle Support- 17-Mar-2020 16:48 (7 days ago)
Hi,
The fix didnt work unfortunately.

The only option is now to Initiate Stop PPR as initial action plan was.
More over now a the analyzer return following corruption that lead to terminate PPR also:
Case 5: PPR is stuck in SELECTING/CANCELING status
PPR_NAME PPR_ID CHECK_DATE STATUS REQUEST_ID COUNT(DISTINCTAPS.INVOICE_ID) COUNT(APS.INVOICE_ID) 'Y'
LIFE-KE-30-JAN-2020-JC1 36078 30-JAN-20 SELECTED (Case 5) 26927502 4 4 Y
Error: PPR 'LIFE-KE-30-JAN-2020-JC1' is stuck in SELECTING/CANCELING status.
Action plan:
===========
In a test instance where you have the same issue please test the following solution . Applying the solution will void the payment reference
number xxxxx which generated the issue:
1st
-----
1. Go to Payables responsibility-> Payments -> Payments -> Payments Manager.
2. Go to Payments tab
3. Run a search for Payment Reference Number: xxxxx. (This is the number(s) detailed log file for the proposed payment(s) associated with the
Payment Mismatch Error).
Payment Reference Number: 334970

4. Run the Initiate Stop action and then the Confirm Stop action for the problematic proposed Payment Reference Number(s).
The proposed payment status will change from "Submitted for Printing" to "Removed - Payment Stopped".
https://support.oracle.com/epmos/faces/SrDetailPrint?sysmsg=true&_afrLoop=265963961662958&srNumber=3-22558994731&print=true&sortB… 1/15
5. Be sure to also physically pull the printed checks sheet(s) associated with the status "Removed - Payment Stopped" payment number(s), and
ensure that they will not be mistakenly disbursed.
Applying the solution will void the payment reference number xxxxx which generated the issue,
6. Process a fresh payment(s) for the unpaid invoices associated with the status "Removed - Payment Stopped" payment number(s).
thank you
Ana Maria
ODM Data Collection Oracle Support- 17-Mar-2020 16:08 (7 days ago)
data collection
EBS Payments (IBY) Funds Disbursement Analyzer Report

2. PPR Name LIFE-KE-30-JAN-2020-JC1
Instance JOFAPRD
IBY_PAY_SERVICE_REQUESTS
PAYMENT_SERVICE_REQUEST_ID CALLING_APP_ID CALL_APP_PAY_SERVICE_REQ_CODE PAYMENT_SERVICE_REQUEST_STATUS

83623 200 LIFE-KE-30-JAN-2020-JC1 PAYMENTS_CREATED
IBY_PAYMENTS_ALL
PAYMENT_ID PAYMENT_METHOD_CODE PAYMENT_SERVICE_REQUEST_ID PROCESS_TYPE PAYMENT_STATUS PAYMENTS_COMPLETE_FLAG

1224973 CHECK 83623 STANDARD SUBMITTED_FOR_PRINTING N
IBY_PAY_INSTRUCTIONS_ALL
PAYMENT_INSTRUCTION_ID PAYMENT_PROFILE_ID PROCESS_TYPE PAYMENT_INSTRUCTION_STATUS PAYMENTS_COMPLETE_CODE
92686 189 STANDARD SUBMITTED_FOR_PRINTING NO
===================================
Case 5: PPR is stuck in SELECTING/CANCELING status
PPR_NAME PPR_ID CHECK_DATE STATUS REQUEST_ID COUNT(DISTINCTAPS.INVOICE_ID) COUNT(APS.INVOICE_ID) 'Y'

LIFE-KE-30-JAN-2020-JC1 36078 30-JAN-20 SELECTED (Case 5) 26927502 4 4 Y
Error: PPR 'LIFE-KE-30-JAN-2020-JC1' is stuck in SELECTING/CANCELING status.
Findings and Recommendations:

Please review the PPR and corresponding invoices. Use GDF Doc ID 874862.1 for data fix.
Update from Customer FREDRICK.MUCHOMBA@JUBILEEKENYA.COM- 17-Mar-2020
15:11 (7 days ago)
Upload to TDS successful for the file IBYFD_Analyzer_JOFAPRD_2020-03-16_17_06_new.log.
15:11 (7 days ago)
find attached
15:10 (7 days ago)
Upload to TDS successful for the file IBYFD_Analyzer_JOFAPRD_2020-03-16_17_06_new.html.
Change the name and retry please.
thank you
Ana Maria
14:15 (7 days ago)
File shows "Transferring file to Service Request". How do i make it attach faster
Hi,
Please try again to upload the 2 requested files because I don't find them in the attachments.
thank you
Ana Maria
12:29 (7 days ago)
please find attached output from analyzer
Hi,
1.The analyzer was not uploaded.
Please try to upload the same but first make a small change to the file name.
2.From the print screen I cannot see the statuses of PPR/ Instruction:
"Status for documents shows as Printed but am unable to confirm payments. they are still stuck at "Formatting" - "Submitted for Printing"
thank you
Ana Maria
17:32 (8 days ago)
Upload to TDS successful for the file screenpay_afterfix.PNG.
17:26 (8 days ago)
Please check these documents are now complete
Notes FREDRICK.MUCHOMBA@JUBILEEKENYA.COM- 16-Mar-2020
17:26 (8 days ago)
IBYFD_Analyzer_JOFAPRD_2020-03-16_17_06.html successfully removed by fredrick.muchomba@jubileekenya.com
17:26 (8 days ago)
IBYFD_Analyzer_JOFAPRD_2020-03-16_17_06.log successfully removed by fredrick.muchomba@jubileekenya.com
17:22 (8 days ago)
Upload to TDS successful for the file IBYFD_Analyzer_JOFAPRD_2020-03-16_17_06.log.
17:22 (8 days ago)
Upload to TDS successful for the file IBYFD_Analyzer_JOFAPRD_2020-03-16_17_06.html.
Hi.
1.Diagnostic failed with Invalid EXT_BANK_ACCOUNT_ID. Please run again with the following parameters:
1. Operating Unit 84
2. PPR Name LIFE-KE-30-JAN-2020-JC1
3. Invoice ID
4. Check ID
5. EXT_BANK_ACCOUNT_ID
6. From Date 10-DEC-19
7. Check Upgraded Data Y
8. Maximum Rows to Display 100
9. Debug Mode Y
2.Please provide also the print screens
Thank y ou
Ana Maria
17:15 (8 days ago)
am going to re-upload
17:12 (8 days ago)
IBYFD_Analyzer_JOFAPRD_2020-03-16_16_58.log successfully removed by fredrick.muchomba@jubileekenya.com
17:11 (8 days ago)
IBYFD_Analyzer_JOFAPRD_2020-03-16_16_58.html successfully removed by fredrick.muchomba@jubileekenya.com
17:01 (8 days ago)
Please find attached Fund Disbursement Analyzer
17:01 (8 days ago)
17:01 (8 days ago)

Hi,
1.Please provide printscreens :Status for documents shows as Printed but am unable to confirm payments. they are still stuck at "Formatting" -
"Submitted for Printing"
2.EBS Payments (IBY) Funds Disbursement Analyzer(Doc ID 1587455.1) for PPR.
thank you
Ana Maria
16:39 (8 days ago)
I Have run the scripts. Status for documents shows as Printed but am unable to confirm payments. they are still stuck at "Formatting" -
"Submitted for Printing"
Upload to TDS successful for the file ap_inv_pmt_insert_fix.sql.
Upload to TDS successful for the file ap_inv_pmt_insert_sel.sql.
Hi,
In a TEST instance where you have the same issue please TEST the following solution:
1. Run the datafix scripts:

ap_inv_pmt_insert_sel.sql
ap_inv_pmt_insert_fix.sql
Attached to SR.
2. Attempt to confirm the payment.
thank you
Ana Maria
ODM Research Oracle Support- 16-Mar-2020 13:32 (8 days ago)
-- Search --
Note: This is INTERNAL ONLY research. No action should be taken by the customer on this information. This is research only, and may NOT be
applicable to your specific situation.
Searched on:
PPR: Payments Cannot Complete Because Of AP_IBY_PMT_MISMATCH (Doc ID 2179018.1)
Call - Inbound Oracle Support- 16-Mar-2020 13:24 (8 days ago)
13:22 (8 days ago)
Upload to TDS successful for the file payment_reference.PNG.
13:21 (8 days ago)
HI Ana Maria,
When i search no results found is returned.
Please see attached screenshot

Hi,
Action plan:
------------------
In a test instance where you have the same issue please
1. Go to Payables responsibility-> Payments -> Payments -> Payments Manager.
2. Go to Payments tab
3. Run a search for Payment Reference Number: xxxxx. (This is the number(s) detailed log file for the proposed payment(s) associated with the
Payment Mismatch Error).

--------------------------------------------
Technical Details:
PAYMENT_ID: 1224976
PAYMENT_INSTRUCTION_ID: 92686
INVOICE_ID: 1728965
PAYMENT_NUM: 1

--------------------------------------------
Technical Details:
PAYMENT_ID: 1224974
INVOICE_ID: 1736381
PAYMENT_NUM: 1

--------------------------------------------
Technical Details:
PAYMENT_ID: 1224973
INVOICE_ID: 1737614
PAYMENT_NUM: 1

--------------------------------------------
Technical Details:
PAYMENT_ID: 1224975
INVOICE_ID: 1737617
PAYMENT_NUM: 1
4. Run the Initiate Stop action and then the Confirm Stop action for the problematic proposed Payment Reference Number(s).
The proposed payment status will change from "Submitted for Printing" to "Removed - Payment Stopped".
5. Be sure to also physically pull the printed checks sheet(s) associated with the status "Removed - Payment Stopped" payment number(s), and
ensure that they will not be mistakenly disbursed.
6. Process a fresh payment(s) for the unpaid invoices associated with the status "Removed - Payment Stopped" payment number(s).
Reference: R12: AP/IBY: Payment Instruction (PI) Is Stuck In "Submitted For Printing" Status when Record Print Status hits Payment Mismatch
Error (Doc ID 1568087.1)
thank you
Ana Maria
-- Search --
Searched on:
R12: How to Recover from AP_IBY_PMT_MISMATCH Errors (Doc ID 985620.1)

R12: AP/IBY: Payment Instruction (PI) Is Stuck In "Submitted For Printing" Status when Record Print Status hits Payment Mismatch Error (Doc
ID 1568087.1)
PPR: Payments Cannot Complete Because Of AP_IBY_PMT_MISMATCH (Doc ID 2179018.1)
Customer RecommendedR12: AP: Payables Payments Troubleshooting Guide: "Stuck" Payment Process Requests with a Status of Formatting
and Stuck Payment Instructions (Doc ID 1585563.1)
data collection
+---------------------------------------------------------------------------+
Payments: Version : 12.2
Copyright (c) 1998, 2013, Oracle and/or its affiliates. All rights reserved.
IBY_FD_RECORD_PRINT_STATUS: Record Print Status
****************** AP_IBY_PMT_MISMATCH TECHNICAL DETAILS ********************
The payments could not be marked as printed due to a Payment Mismatch Error.
Please contact the System Administrator and report the payment(s) listed
below. You can process the remaining payments by initiating stop and
confirming stop on the payment reference number(s) listed below.
The following document(s) payable exists in iby_docs_payable_all but not in

ap_invoice_payments_all or ap_selected_invoices_all:

--------------------------------------------
Technical Details:
PAYMENT_ID: 1224976
INVOICE_ID: 1728965
PAYMENT_NUM: 1

--------------------------------------------
Technical Details:
PAYMENT_ID: 1224974
INVOICE_ID: 1736381
PAYMENT_NUM: 1

--------------------------------------------
Technical Details:
PAYMENT_ID: 1224973
INVOICE_ID: 1737614
PAYMENT_NUM: 1

--------------------------------------------
Technical Details:
PAYMENT_ID: 1224975
INVOICE_ID: 1737617
PAYMENT_NUM: 1
*****************************************************************************
AP.PLSQL.AP_PMT_CALLOUT_PKG.
Exit Callout pkg:AP_PMT_CALLOUT_PKG.payments_completed: Timestamp:16-MAR-20 12.10.11.577561000 PM +03:00
IBY_DISBURSE_UI_API_PUB_PKG.mark_all_pmts_complete:Fatal: External app callout 'AP_PMT_CALLOUT_PKG.payments_completed', returned
failure status - E. Raising exception.
IBY_DISBURSE_UI_API_PUB_PKG.mark_all_pmts_complete:Fatal: External app callout 'AP_PMT_CALLOUT_PKG.payments_completed',
generated exception.
IBY_DISBURSE_UI_API_PUB_PKG.mark_all_pmts_complete:SQL code: -20001
IBY_DISBURSE_UI_API_PUB_PKG.mark_all_pmts_complete:SQL err msg: ORA-20001:
IBY_DISBURSE_UI_API_PUB_PKG.mark_all_pmts_complete:Exception occured when marking payments complete for payment instruction
92686
IBY_DISBURSE_UI_API_PUB_PKG.mark_all_pmts_complete:SQLCODE: -20001
IBY_DISBURSE_UI_API_PUB_PKG.mark_all_pmts_complete:SQLERRM: ORA-20001:
https://orioniss.us.oracle.com/iss/faces/issviewer/home?context=SR&contextNum=3-22558994731&file=Record_Print_Status_160320.txt
12:17 (8 days ago)
Upload to TDS successful for the file Record_Print_Status_160320.txt.
12:16 (8 days ago)
HI Ana Maria,
When i progress "Record Print Status" Completes in Error. Please find attached log file.
Kind Regards
Hi,
You said: '' When i click on take Action i am taken to a window to reprint the payments. When i try reprinting it returns to the same state.
Formatting --> Submitting_for_printing.'
It is normal that if you press REPRINT to reprint and return to the same state. You should press : Record print status to confirm payment.
Action plan:
===========
1.Please do the following and let me know what is the result:

Search for you PPR and Press Take action on reference 926886 - Press Record print status - Continue-Apply . This should confirm your
payment.
Reference:
R12: AP/IBY: Master Troubleshooting Guide for Payment Process Requests (PPRs) for Oracle Payables [VIDEO] (Doc ID 1305001.2)
3. How does the PPR Process work?
3.4 CONFIRM PAYMENTS
thank you
Ana Maria
12:04 (13 days
ago)
Hi Maria,
I already reproduced this and sent a trace log on it yesterday. What are we trying to find out. This program will not do any thing since there is
no link between invoices and Payments. ap_invoice_payments_all does not have any invoice id for these check numbers neither does the
ap.ap_checks_all table.
I need a datafix to correct the IBY_PAYMENTS_ALL and IBY_PAY_INSTRUCTIONS_ALL.
Kind Regards
Hi,
In your post you mentioned that :
'' When i click on take Action i am taken to a window to reprint the payments. When i try reprinting it returns to the same state. Formatting -->
Submitting_for_printing.''
Please search for you PPR and Press Take action on reference 926886 - Press Record print status - Continue-Apply . This should confirm your
payment.
if not please provide Trace and tkprof following the steps:
1. Set Profile Option "FND: Diagnostics" to Yes
2. In case if the reproducible case contains cross product calls/workflow calls, please set the Profile Option called "Initialization SQL Statement -
Custom". Otherwise it is not required. Please refer the Note 135389.1 for setting this profile option.
3. You can see the 'diagnostics' on the top right of self service page. Click on 'Diagnostics'
4. Select "set trace level" and click GO button
5. select "Trace with binds and waits" then click Save.
6. Note down the trace id.
7. Reproduce the issue. : search for you PPR and Press Take action on reference 926886 - Press Record print status - Continue-Apply .
8. Once completed, stop the trace by navigating to the diagnostics.
9. You can get the trace file location using the below query
select value from v$parameter where name='user_dump_dest';

or
select value trace_directory from v$diag_info where name='Diag Trace';
10.Search trace file based on the trace id
11. Use the following command for generating the tkprof for the trace file.
tkprof 12345.trc 12345_et.prf sys=no waits=yes explain=apps/apps sort='(prsela,exeela,fchela)’
Provide both the files information.
thank you
Ana Maria
-- Search --
Searched on:
When Trying To Complete Payment Process Request, After A Few Minutes Internal Sever Error Occurs. (Doc ID 2200125.1)
R12:AP/IBY:Unable To Mark Payments Completed Using Record Print Status Page. Record Print Status Page Reloads After Pressing Apply
However Status Is Not Confirmed And No Error is Shown (Doc ID 2126862.1)
ODM Issue Verification Oracle Support- 11-Mar-2020 11:22 (13 days ago)
verified with
https://orioniss.us.oracle.com/iss/faces/issviewer/home?context=SR&contextNum=3-22558994731&file=Screen_shot.PNG
data collection

IBY_PAYMENTS_ALL

AP_CHECKS_ALL
empty
https://orioniss.us.oracle.com/iss/faces/issviewer/home?context=SR&contextNum=3-22558994731&file=FMUCHOMBA-
Payment_Process_Request__Data_Collector_-09
-Mar-2020_10-15-52Payment_Process_Request__Data_Collector_.zip
==============
FND
sid:110663007: iby.plsql.IBY_EXTRACTGEN_PVT.Get_Dffs: Enter:TIMESTAMP:: iby.plsql.IBY_EXTRACTGEN_PVT.Get_Dffs:: 09-MAR-20

05.19.06.634733000 PM +03:00
p_entity_table : AP_CHECKS_ALL
sid:110663007: p_entity_table : AP_CHECKS_ALL
sid:110663007: iby.plsql.IBY_EXTRACTGEN_PVT.Get_Dffs: p_entity_table : AP_CHECKS_ALL
p_entity_id : 1224976
sid:110663007: p_entity_id : 1224976
sid:110663007: iby.plsql.IBY_EXTRACTGEN_PVT.Get_Dffs: p_entity_id : 1224976
p_entity_code :
sid:110663007: p_entity_code :
sid:110663007: iby.plsql.IBY_EXTRACTGEN_PVT.Get_Dffs: p_entity_code :
Error in fetching Get_Dffs: ORA-01403: no data found
sid:110663007: Error in fetching Get_Dffs: ORA-01403: no data found
sid:110663007: iby.plsql.IBY_EXTRACTGEN_PVT.Get_Dffs: Error in fetching Get_Dffs: ORA-01403: no data found
Dear customer,
My name is Ana Maria and I will be helping you with your issue. If you should have any comments or concerns regarding the service you
receive please direct these to my manager Robert Kovacs at robert.kovacs@oracle.com.
Your issue is under review, we will get back to you shortly.
thank you
Ana Maria
19:28 (14 days
ago)
Upload to TDS successful for the file Diagnostics__Apps_Check_100320.txt.
Please provide appschek
Need configuration / diagnostic details.

Please run the "Diagnostics: Apps Check" concurrent program from the Payables responsibility.
Enter Parameters for :
Application1: Payments
Application2: Payables
If the program doesn't exist in your Payables responsibility, see Doc ID 1991437.1 for steps.
Thanks
Hi
Reviewing the details will update you soon
Thanks
13:02 (14 days
ago)
Any update? If you downgrade the SR from 24/7 then please keep to my working hours from 0900hrs to 1900hrs (+0300 GMT).
Kind Regards
09:30 (15 days
ago)
Hi Melissa,
The reason User presented the Checks to vendors is because the Checks we physically printed from the system. The user realized much later
while trying to make another Payment that these payments did not complete the process.
Secondly, While doing the GDF Analysis i noticed that no check_id or number was created in AP.AP_CHECKS_ALL# Table or any record in
APPS.ap_invoice_payments_all. the only table that these Checks appear is APPS.IBY_PAYMENTS_ALL.
Kind Regards
09:26 (15 days
ago)
Upload to TDS successful for the file AP-GDF-2020-03-10-085919.log.
09:26 (15 days
ago)
Upload to TDS successful for the file AP-GDF-2020-03-10-085919.html.
ODM Action Plan Oracle Support- 09-Mar-2020 19:52 (15 days ago)
Hi,
-Please clarify, why were checks sent to the vendors before the payment was confirmed?
- Please run the single_trx.sql diagnostic script from note 1360390.1 (titled, “Master GDF Diagnostic to Validate Data Related to Invoices,
Payments, Accounting and Suppliers”) for one INVOICE_ID that is stuck in the batch, and upload the results onto your SR. It is important that
you have the latest version of this diagnostic. Please do not use older versions of ap_gdf_detect_pkg.sql, as they are not as accurate. Please
download the latest version of ap_gdf_detect_pkg.sql, as indicated in the note, prior to running this script.
Regards,
Melissa
17:24 (15 days
ago)
I have attached the output. When i click on take Action i am taken to a window to reprint the payments. When i try reprinting it returns to the
same state. Formatting --> Submitting_for_printing.
Kind Regards
17:23 (15 days
ago)
Upload to TDS successful for the file log_seq.xlsx.

17:23 (15 days
ago)
Upload to TDS successful for the file log_seq_output.xlsx.
Hi,
You mentioned in your updates that: "There is no error message, not moving beyond SUBMITTED FOR PRINTING "
We need to see what it's happening when you click take action .That's why we need the fnd debug .
2. Provide FND debug log for when you attempt to take action on PPR that is in status : submitted for printing
Please upload Debug Log file
Steps to be carried to collect fnd logs

---------------------------------------
(I) Enabling PLSQL logging for the user:
Login to self service.

Responsibility: System Administrator
Profile->System
User: <UserName>
Profile: FND%DEBUG%LOG
Click Find
Then, set the following profile options under at the User level
FND: Debug Log Enabled: Yes
FND: Debug Log Level: Statement
FND: Debug Log Module: %
Logout from Oracle Applications and Relogin
(II) Just before trying to reproduce the issue, run the following and store
result
...
SELECT MAX(log_sequence)
FROM fnd_log_messages;
(III) Reproduce the issue now- press take action on PPR and provide the results of the following query.
SELECT MODULE,
message_text,
log_sequence
FROM fnd_log_messages
WHERE log_sequence > (result of previous query)
AND user_id =
(SELECT user_id
FROM fnd_user
WHERE user_name LIKE '<user name>')
AND MODULE LIKE '%';
Please provide results of the above query in an EXCEL spreadsheet.
thank you for your understanding

Ana Maria
14:20 (15 days
ago)
I have attached screenshot. There is no viable user action for FND log.
Kind Regards
14:19 (15 days
ago)
Upload to TDS successful for the file Screen_shot.PNG.
Hi,
https://support.oracle.com/epmos/faces/SrDetailPrint?sysmsg=true&_afrLoop=265963961662958&srNumber=3-22558994731&print=true&sort… 10/15
1.Please provide print screen when you are trying to confirm the PPR>
2. Provide FND debug log for when you attempt to confirm the PPR .
Please upload Debug Log file for Confirm payment
Steps to be carried to collect fnd logs

---------------------------------------
(I) Enabling PLSQL logging for the user:
Login to self service.

Responsibility: System Administrator
Profile->System
User: <UserName>
Profile: FND%DEBUG%LOG
Click Find
Then, set the following profile options under at the User level
FND: Debug Log Enabled: Yes
FND: Debug Log Level: Statement
FND: Debug Log Module: %
Logout from Oracle Applications and Relogin
(II) Just before trying to reproduce the issue, run the following and store
result
...
SELECT MAX(log_sequence)
FROM fnd_log_messages;
(III) Reproduce the issue now- press confirm payment , and provide the results of the following query.
SELECT MODULE,
message_text,
log_sequence
FROM fnd_log_messages
WHERE log_sequence > (result of previous query)
AND user_id =
(SELECT user_id
FROM fnd_user
WHERE user_name LIKE '<user name>')
AND MODULE LIKE '%';
Please provide results of the above query in an EXCEL spreadsheet.
thank you
Ana Maria
data collection

IBY_PAYMENTS_ALL

AP_CHECKS_ALL
empty
https://orioniss.us.oracle.com/iss/faces/issviewer/home?context=SR&contextNum=3-22558994731&file=IBYFD_Analyzer_JOFAPRD_2020-03-
09_11_39.html
Dear customer,
My name is Ana Maria and I will be helping you with your issue. If you should have any comments or concerns regarding the service you
receive please direct these to my manager Robert Kovacs at robert.kovacs@oracle.com.
Your issue is under review, we will get back to you shortly.
thank you
Ana Maria
12:51 (15 days
ago)
Hi Kishore,
There is no error message, not moving beyond SUBMITTED FOR PRINTING

Hi,
Kindly request you to share the error message the users are facing while confirming the PPR
Thanks
Kishore Kalavala
ODM Issue Clarification Oracle Support- 09-Mar-2020 12:30 (15 days ago)
On : 12.2.5 version, Pmt PayReports PBatch & Prepay
ACTUAL BEHAVIOR
---------------
payment process request stuck in submitted for printing while the physical checks have already been issued to vendors
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot complete the payment
Email To
----------------
fredrick.muchomba@jubileekenya.com
Email Subject
------------------------------
SR #3-22558994731: PAYMENT PROCESS REQUEST STUCK IN - SUBMITTED_FOR_PRINTING
Email Body
----------------------
Hello Fredrick,
Please note that your Service Request Number 3-22558994731 has been updated.
To view the update, please access My Oracle Support at https://support.oracle.com/ and choose the Service Requests tab.
Thank you,
Oracle Customer Support

Note: Please do not reply to this email. This mailbox does not allow incoming messages.
Hi,
Thank you for providing the information, the files have been reviewed.
The owning engineer will further troubleshoot the issue and post an action plan soon.
Thank you,
Oracle Support
File: attachment: <IBYFD_Analyzer_JOFAPRD_2020-03-09_11_39.html>
This Funds Disbursement analyzer output was run with the following
-- Parameters:
Org Id: 84
PPR Name: LIFE-KE-30-JAN-2020-JC1
Invoice ID:
Check ID:
Bank Account ID:
From Date: 10-DEC-19
Upgraded Data: Y
-- Execution details:
Instance: JOFAPRD
Apps version: 12.2.5
Execution date: 09-MAR-2020 11:39:12
Analyzer script version: 200.64

12:20 (15 days
ago)
Analyzer has been uploaded
12:19 (15 days
ago)
12:19 (15 days
ago)
Hello Fredrick,
Please provide the following file(s):
1. Funds Disbursement Analyzer:

Please provide the output from the Oracle Payments (IBY) Funds Disbursement Analyzer (Doc ID 1587455.1)
a. Run the analyzer for the PPR in question if payment was initiated from a PPR.
If not, run the analyzer with Operating Unit parameter only.
b. Upload the html output (not screenshots or pdf) for our review if still have problem.
Note:
An Analyzer is a non-invasive script - does not perform any INSERTs, UPDATEs or DELETEs to your data; it just reports on it.
Thank you,
Email To
----------------
fredrick.muchomba@jubileekenya.com
Email Subject
------------------------------
SR #3-22558994731: PAYMENT PROCESS REQUEST STUCK IN - SUBMITTED_FOR_PRINTING
Email Body
----------------------
Hello Fredrick,
We have updated the SR with an action plan giving details of files and data that need to be collected. Please review the action plan and let us
know if you have any questions or issues.
Regards,
The SR is assigned and is being monitored by an automated process which will shortly post an initial Action Plan into this SR.
Please make every effort to upload all the requested files as this will speed resolution of your issue.
For more information about automation please review Note 1998077.1 Automated Troubleshooting Process.
Thank you
Customer Problem Description FREDRICK.MUCHOMBA@JUBILEEKENYA.COM- 09-Mar-2020
10:48 (15 days
ago)
Customer Severity 1 Details
---------------------------------------------------
Work 24x7 option has been selected - Work hours for this Service Request are 24x7.
Severity 1 Contact Information
---------------------------------------------------
** Customer's Management contact name: Fredrick Inyasia
** Customer's Management contact number: +254723412479
** Customer's Management E-mail Address: fredrick.muchomba@jubileekenya.com
** Primary Customer contact name: Fredrick Inyasia

** Primary Customer contact number: +254723412479
** Primary Customer E-mail Address: fredrick.muchomba@jubileekenya.com
** Primary Customer Contact Method: Email
** Secondary Customer contact name: Michael Muthini

** Secondary Customer contact number: +254711756836
** Alternate Contact Number: +254723412479
** Secondary Customer E-mail Address: michael.muthini@jubileekenya.com
Customer Problem Description

---------------------------------------------------
Problem Summary
---------------------------------------------------
PAYMENT PROCESS REQUEST STUCK IN - SUBMITTED_FOR_PRINTING
Problem Description
---------------------------------------------------
I have a payment process request stuck in submitted for printing while the physical checks have already been issued to vendors. I need
URGENT help to progress and confirm this payments.
Kind Regards
Error Codes
---------------------------------------------------
Problem Category/Subcategory
---------------------------------------------------
Payments
Uploaded Files
---------------------------------------------------
File: FMUCHOMBA-Payment_Process_Request__Data_Collector_-09-Mar-2020_10-15-52Payment_Process_Request__Data_Collector_.zip
Global Problem Definition Details

---------------------------------------------------
Question: Issue is happening in:
Answer: Production Environment
Question: Your system is:

Answer: System down
Question: The issue occurs:

Answer: Every time (consistently)
Question: The issue impacts:

Answer: Most / All users
Question: The expected functionality has:

Answer: Worked previously
Question: The business impact is:

Answer: Financial impact - High
Question: Do you have a workaround to avoid this problem?

Answer: No workaround available
Question: Describe workaround if available

Answer:
Question: Describe recent changes to your environment

Answer:
Question: Provide other details (Critical process, critical dates, financial impact, frequency, % of impacted transactions):
Answer:
Question: Select the area that best matches your problem:

Answer: Payments Manager
Question: Select the area that best matches your situation:

Answer: Payment Process Request (payment batch)
Question: Select the option that applies to your case:

Answer: Problem after PPR has been submitted
Question: Select the PPR process in which you are experiencing problem:
Answer: PPR has completed but have unexpected behavior
Diagnosis: Thank you narrowing down to the issue. Please proceed and create the Service Request.

10:46 (15 days
ago)
Upload to TDS successful for the file FMUCHOMBA-Payment_Process_Request__Data_Collector_-09-Mar-2020_10-15-
52Payment_Process_Request__Data_Collector_.zip.

SR 3 - 22558994731 - Payment Process Request Stuck

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25/03/2020 SR Detail

SR 3-22558994731 : PAYMENT PROCESS REQUEST STUCK IN - SUBMITTED_FOR_PRINTING

Severity 1-Critical Status Close Initiated

The fix didnt work unfortunately.

1. Go to Payables responsibility-> Payments -> Payments -> Payments Manager.

Payment Reference Number: 334970

EBS Payments (IBY) Funds Disbursement Analyzer Report

PAYMENT_SERVICE_REQUEST_ID CALLING_APP_ID CALL_APP_PAY_SERVICE_REQ_CODE PAYMENT_SERVICE_REQUEST_STATUS

PAYMENT_ID PAYMENT_METHOD_CODE PAYMENT_SERVICE_REQUEST_ID PROCESS_TYPE PAYMENT_STATUS PAYMENTS_COMPLETE_FLAG

Case 5: PPR is stuck in SELECTING/CANCELING status

PPR_NAME PPR_ID CHECK_DATE STATUS REQUEST_ID COUNT(DISTINCTAPS.INVOICE_ID) COUNT(APS.INVOICE_ID) 'Y'

Error: PPR 'LIFE-KE-30-JAN-2020-JC1' is stuck in SELECTING/CANCELING status.

Findings and Recommendations:

2.Please provide also the print screens

Notes Oracle Support- 16-Mar-2020 16:51 (8 days ago)

1. Run the datafix scripts:

2. Attempt to confirm the payment.

When i search no results found is returned.

Please see attached screenshot

In a test instance where you have the same issue please

1. Go to Payables responsibility-> Payments -> Payments -> Payments Manager.

Payment Reference Number: 334970

Payment Reference Number: 334968

Payment Reference Number: 334967

Payment Reference Number: 334969

R12: How to Recover from AP_IBY_PMT_MISMATCH Errors (Doc ID 985620.1)

IBY_FD_RECORD_PRINT_STATUS: Record Print Status

****************** AP_IBY_PMT_MISMATCH TECHNICAL DETAILS ********************

The following document(s) payable exists in iby_docs_payable_all but not in

Payment Reference Number: 334970

Payment Reference Number: 334968

Payment Reference Number: 334967

Payment Reference Number: 334969

1.Please do the following and let me know what is the result:

I need a datafix to correct the IBY_PAYMENTS_ALL and IBY_PAY_INSTRUCTIONS_ALL.

In your post you mentioned that :

1. Set Profile Option "FND: Diagnostics" to Yes

4. Select "set trace level" and click GO button

5. select "Trace with binds and waits" then click Save.

6. Note down the trace id.

8. Once completed, stop the trace by navigating to the diagnostics.

select value from v$parameter where name='user_dump_dest';

10.Search trace file based on the trace id

tkprof 12345.trc 12345_et.prf sys=no waits=yes explain=apps/apps sort='(prsela,exeela,fchela)’

Provide both the files information.

PAYMENT_SERVICE_REQUEST_ID CALLING_APP_ID CALL_APP_PAY_SERVICE_REQ_CODE PAYMENT_SERVICE_REQUEST_STATUS

PAYMENT_ID PAYMENT_METHOD_CODE PAYMENT_SERVICE_REQUEST_ID PROCESS_TYPE PAYMENT_STATUS PAYMENTS_COMPLETE_FLAG

sid:110663007: iby.plsql.IBY_EXTRACTGEN_PVT.Get_Dffs: Enter:TIMESTAMP:: iby.plsql.IBY_EXTRACTGEN_PVT.Get_Dffs:: 09-MAR-20

Your issue is under review, we will get back to you shortly.

Need configuration / diagnostic details.

Reviewing the details will update you soon

Update from Customer FREDRICK.MUCHOMBA@JUBILEEKENYA.COM- 09-Mar-2020

Please upload Debug Log file

Steps to be carried to collect fnd logs

(I) Enabling PLSQL logging for the user:

Login to self service.

Logout from Oracle Applications and Relogin

Please provide results of the above query in an EXCEL spreadsheet.

thank you for your understanding

Please upload Debug Log file for Confirm payment

Steps to be carried to collect fnd logs

(I) Enabling PLSQL logging for the user:

Login to self service.

AP_IBY_PMT_MISMATCH TECHNICAL DETAILS **