COMPANY PROFILE

FOR

CLEANING SERVICES

SERVING FOR CUSTOMERS SATISFACTION

1
 CONTENTS
Details Pg
OUR VISION 2

OUR MISSION 3

INTRODUCTION 4

COMPANY PROFILE 6

SURIA MENTARI MANAGEMENT STAFF 7

SERVICES RENDERED BY SMCS 8

PERSONNAL 9

CHAIN OF COMMANDS 11

SERVICES PROVIDED BY SMCS 12

QUALITY CONTROL 14

QUALITY POLICY & TRAINING 15

LIST OF CLIENTS 17

LIST OF MACHINIRIES 18

LIST OF CHEMICALS 19

2
 OUR VISION
AT
SURIA MENTARI CLEANING SERVICES

To meet the growing demand of maintenance & cleaning Industry

With the latest art of technology in order to satisfy

our customer requirement.

3
 OUR MISSION
AT
SURIA MENTARI CLEANING SERVICES

To ensure that our customer gets the best service available in the

maintenance & Cleaning Industry in order to provide customer satisfaction.

4
 INTRODUCTION

Suria Mentari Cleaning Services was founded by two individual with vast

experience in both cleaning industry and management skills way back in 1997 and

in 2001 it was incorporated to SURIA MENTARI CLEANING SERVICES SDN.

BHD. Although it was started with a modest amount of capital but today Suria

Mentari Cleaning Services is growing fast in every aspect in order to meet the

demand of the fast growing Industry. We are supported by a strong management

team comprising people with relevant technical experience. We at Suria Mentari

Cleaning Services believe that a good health is conducive to the productivity and the

quality of our surrounding; we strive to provide excellent cleaning services to satisfy

the challenging need of our customers. Our customers are an evidence for our

achievement.

Based on our experience in cleaning industry form 1997, Suria Mentari

Cleaning Services have a competitive edge in the following areas:

Our professional cleaning system is designed to cater our client’s

customized need in order to achieve their requirement based on their

budget.

Our experience technical staff and trained workers aspire to deliver

high quality cleaning services.

5
 Our modern equipment together with the right choice and quality of

chemical used in executing our task enable us to ensure a better

finishing.

Entrusted with the task of your housekeeping services, Suria Mentari

Cleaning Services being a professional people in the cleaning industry will

henceforth take full responsibility of your premises and ensure that we will

employ our best effort in meeting your requirement. With the fast development in

the house keeping department toward achieving certification of ISO 14000 and

the implementation of 5’s in your company Suria Mentari Cleaning Services with

it’s experienced technical staff will be able to support and assist your company in

making your effort a reality. As the realization toward the important of house

keeping increase among the industrial society, it is our duty to upgrade your

company’s house keeping requirement in order to the industrial standard. In

doing all this we believe that your business will be a success. We have a vast

interest in your success because our business depends on your success. At

Suria Mentari Cleaning Services, whether your business is small or large, you will

get the same professionalism from us.

Assuring prospective client our best services, we hope your good self will give us

the opportunity to establish cordial relationship.

6
 COMPANY PROFILE

Name of company : Suria Mentari Cleaning Services Sdn.Bhd.

Registered office : No.501, Block A, Mentari Business Park,

Jalan PJS 8/5, Bandar Sunway,
Petaling Jaya,
Selangor Darul Eshan.

Telephone Number : 03 – 563 57708

Fax Number : 03 - 563 27708

Handphone : 012 - 3955002 (Tony Clifford)

012 – 3272197 (Lingam)

014 – 3640572 (Bavani)

Date of Incorporation : 29 May 2001

Company Registration No. : 548913-K

Authorised Capital : 500,000.00

Paid-up capital : 500,000.00

Bankers : RHB Bank – Cawangan Bukit Tunku

Board of Directors : S. Mahalingam

T.Tony Clifford

Registered with : Kementerian Kewangan Malaysia

Government Bodies (357 – 01011749)

7
Suria Mentari Management staff

Executive Director : Bavani Vivekananda

Operation Manager : S.N.Muthu

Sales & Marketing : Ruhaeni Binti Arsyad

Business Development Manager : Mohd. Shah Bin Mohd Ali.

Personel & Administration : Norazila Binti Abdullah

Purchasing : Kumutha a/l Subramaniam

Finance : Jiwa Retna

General clerk : Hema

8
Services rendered by Suria Mentari Cleaning Services

Factory, complex, office & building contract

cleaning

Detail cleaning

Clean room cleaning

High pressure water cleaning

Carpet Cleaning & shampooing

Waste disposal

Sewerage

Cleaning consolation on cleaning management

Manpower Supply

Grass cutting Maintenance

Landscape work – Soft Landscape

9
 PERSONNAL

Suria Mentari Cleaning Services ability to provide consistent high quality

services at competitive cost is made possible by our deviation from traditional

form of cleaning management where job supervision is overseen by various

levels of management.

At Suria Mentari Cleaning Services we have pioneered a program

whereby our staff monitors your premise together with you and guarantee that

your customized cleaning schedule will be followed in an efficient, effective and

professional manner. We feel that it not the quantity of supervisor that matters

but the quality of the supervisor that counts.

Suria Mentari employee’s selection, employee training and periodical

inspections are to ensure that our services in your premises will meet your

expectation. We understand that personnel selection; instruction and evaluation

must be conducted in accordance to accomplish customers cleaning

requirement. Taking into consideration the requirement of your business nature

our selection of the employees entails a personal interview followed by thorough

reference check. Our instruction to the staffs involves combination of method of

work, which includes hand-on demonstration and printed instruction. This is to

ensure that our workers will be able to execute the task given accurately and

confidently.

10
 The system employed to monitor our client’s properties and facilities and with our

experience enables us to effectively handle the labor demands and the financial

requirement of any account we contract. Our personnel management techniques are

unique and centered on cost control and provide a quick response to client need as they

change throughout the year.

STAFFING

It is the intention of Suria Mentari Cleaning Services that our client’s

premises are kept in a neat and clean condition at all times. The specification

submitted herein will be considered minimum requirement. Therefore this

specification will only be refereed to as a guide rather than limitation to the

services required to effectively maintaining the facility.

The facility is to be staffed to maintain an optimum condition of

cleanliness. If the level of cleaning at any time is considered to be unacceptable,

than Suria Mentari will adjust its staff to take the necessary measure to over

come the situation.

Staffs shall be adjusted as required to accomplish any periodical

maintenance herein specified without abandoning the daily janitorial services.

Any extra services will be performed at a predetermined rate agreed by both

parties.

11
 CHAIN OF COMMANDS

To enable us to provide quick and effective response to all the needs of our
customer’s requirement, we have a short and flexible and yet efficient chain of
command. The personnel assigned to your facility are directly in charge of all day
to day tasks. The personnel will work closely with the manager in conjunction
with the operation of the immediate area. The operation manager is responsible
for the
Inspection of work and provides back up to ensure continuity of high quality
performance. The manager conducts inspection primarily during business hours
and periodical throughout the year.

12
 SERVICES PROVIDED BY SURIA MENTARI CLEANING
SERVICE

In order to cater for the various needs of our clients from diverse
industries, we offer a comprehensive range of services which include:

General Cleaning services

1. Build care services

 Building maintenance Cleaning services – Contractual cleaning services

cater for day to day maintenance of building, shopping complex, trade
center, condominium, factory, workshop, warehouse, sport stadium and
complex, theme park, concert hall, school and etc.

 Post construction cleaning services – Initial cleaning services cater for

newly constructed building prior to hand over of vacant possession.

 Floor care services – A treatment and cleaning system cater for the
maintenance of all types of granite, marble, natural stone, ceramic,
wooden, synthetic and fabricated floor finishes.

 External high level cleaning services – Intensive cleaning services cater

for curtain glass wall and concrete, tiled and aluminum wall cladding.

2. Office care services

 General cleaning and tea lady services cater for corporate office.
 Telephone sanitation services cater for cleaning and sanitation of telephones
in office.

13
3. Trans care services

 Terminal cleaning services – A cleaning system cater for day to day cleaning
of high – traffic environment i.e. airport, Railway Station and bus terminal.

 Cabin cleaning.

4. Homecare services

 Spring cleaning services – Intensive cleaning services cater for residential

house and apartment.
 Housekeeping services – General in – house cleaning services cater for
luxurious apartment, hotel and Hostel.

5. Carpet care

 Steam extraction service – An intensive cleaning system cater for natural

wool and synthetic fiber carpet and fiber upholstered sofa.

Waste disposal
We also provide the service of wastage disposal on daily basis from your premises to the

wastage yard. (Waste disposal bin will also be provided if required)

6. Sewerage services.

We also provide sewerage services both on monthly basis an on call basis.

We offer your good self a complete package that is required by the

industry by providing cleaning services, wastage disposal and also sewerage

services. By doing so it

will help your good self in searching for three varies contractor. We believe

that we will be able to serve you better in this way.

14
 QUALITY CONTROL
At Suria Mentari Cleaning Services, we realize that our work is a direct

reflection on your image. The management of your company had worked very

hard and spent a big amount of money to create the “look and feel” of your

company environment. We know that your company’s trust on your cleaning

company to enhance and preserve its appearance and ambience. We also know

our feature success depends on your consistent satisfaction.

At Suria Mentari Cleaning Services our objective is to accommodate your

cleaning needs. Our cleaning expertise and labor management techniques can

provide verity of option for your customized cleaning schedule. We have

established a reputation in the cleaning industry for quality and dependability for

your entire cleaning requirement. At Suria Mentari Cleaning Services we are

focused on the job in hand and we would like to do it with satisfaction.

Based on our experience in the cleaning industry we know that quality

control is the key element to customer satisfaction. Since there is a drastic

realization among organizations and companies towards environment we at

Suria Mentari Cleaning Services we have long recognize the importance of the

quality of the service that we provided must be in line with the requirement of

ISO14000 and other cleaning concept such as 5 s cleaning method.

15
 QUALITY POLICY

SURIA MENTARI CLEANING SERVICES IS COMMITTED TO PROVISION

OF QUALITY CLEANING SERVICES.

ALL THE STAFF ARE RESPONSIBLE FOR COMPLIANCE WITH THE

QUALITY MANAGEMENT SYSTEM AND FOR ENSURING THAT ALL
PROCEDURES AND WORK INSTRUCTIONS ARE PROPERLY EXECUTED
AND THAT STANDARDS ARE MEET.

ALL AFFECTED STAFF SHALL BE TRAINED IN THOSE PROCESSES

THEY ARE REQUIRED TO PERFORM.

THE ADOPTION OF THE QUALITY MANAGEMENT SYSTEM IS

ESSENTIAL TO THE CONTINUED GROWTH AND SUCCESS OF THE
BUSINESS.

TRAINING PART 1
CONTRACT CLEANING SPECIFICATION

CHEMICAL & DISINFECTANT

MACHINERY & EQUIPMENT

PROCEDURES FOR HOSPITAL CLEANING

PROCEDURES FOR OFFICE & HIGH RISE BUILDING CLEANING

PROCEDURES FOR FACTORY CLEANING

HEALTH & SAFETY

FLOOR CARE MAINTENANCE

CROSS INFECTION CONTROL

BACTERIA & STRUCTURE

16
TRAINING PART 2
SUPERVISION & MOTIVIATION

STAFF HANDLING

SCHEDULING OF WORK

QUALITY CONTROL

TRAINING PART 3

OPERATIVE CLEANING MANUAL

SAFETY MEASURES

CHEMICALS, MACHINERY & EQUIPMENT

HARD FLOOR MAINTENANCE

CARPET MAINTENANCE

TOILET & SANITARY APPLIANCES

FURNITURE & FITTING

GENERAL CLEANING

GLASS WINDOW

17
 LIST OF CLIENT

1. CHUNGHWA PICTURE TUBE (M) SDN. BHD

2. FUKUSHIMA (M) SDN. BHD

3. PREMBA CONSTRUCTION (Government Project)

4. TAKENAKA CONSTRUCTION

5. IOI BUILDING SERVICES

6. GLOBTRONIC SDN.BHD.

7. PREMBA SITE OFFICE (Hospital Project)

8. TRIO – TECH (M) SDN.BHD.

9. TS MATRIX SDN.BHD.

11. OMRON (M) SDN.BHD.

12. FREESCALE (M) SDN.BHD.

13. LAFARGE MALAYSIA

14. SONY MALAYSIA SDN BHD

15. YTL GROUP (HOUSING PROJECTS)

16. TESCO (MALAYSIA) SDN BHD

18
 LIST OF MACHINERIES

NAME OF MACHINE QUANTITY

AUTO SCRUBBER 8

SCRUBBER 12

NORMAL BUFFER 8

HIGH SPEED BUFFER 8

PRESSURE WASHIER 10

CARPET EXTRACTOR 2

DRY VACUM 16

WET & DRY VACUM 16

BLOWER 25

HIGH DUSTING VACUUM 20

INDUSTRIAL SWEEPER 1

MECHANICAL PLATFORM 1

MOBILE LADDER 1

19
 LIST OF CHEMICALS

 MULTIPURPOSE
 DIRT BUSTER
 RID CLEAN
 CEMENT SOFTENER
 BOWL CLEANER
 GLASS CLEANER
 SCOURING CREAM
 DISINFECTANT
 PINE GEL
 AIR FRESHNER
 HAND SOAP
 DEODARANT
 FOOR POLISH STRIPPER
 AMMONIATED STRIPPER
 MOP ON STRIPPER
 FLOOR POLISH
 THERMAPLASTIC FLOOR POLISH
 FLOOR SEALER
 TILE CONCRETE SEALER
 CARPET SHAMPOO
 LOW FOAM EXTRACTION CLEANER
 ANTI FOAM ADDITIVE
 STAILESS STEEL CLEANER &POLISH
 MILD ACID ALUMINIUM CLENER

20