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Preparation, Review and Approval

Designation -
Name Sign Date
Department
Prepared By

Reviewed By

Approved By

For Restricted Circulation Only


STANDARD OPERATING PROCEDURE
Department INFORMATION TECHNOLOGY SYSTEM
Title Performance Monitoring Page 2 of 5
Controlled Issue No. 01 Issue Date Review Date
Stamp Here Revision No. 00 Effective Date Procedure No.

1.0 Purpose:

The following policy describes XXXXX’s Monitoring policy for the servers and firewall that are
involving in daily operation of the organization.

2.0 Scope:

The scope of this Standard Operating Procedure shall be limited to IT Server and firewall at Pipan
Plant of XXXXX.

3.0 References:

3.1 Internal References of XXXXX

Sr. No. Reference Detail Document No.


3.1.1 Not Applicable

3.2 Others

Sr. No. Reference Detail


3.2.1 Not Applicable

4.0 Responsibilities:

Sr. Department Responsibilities


No.
4.1 IT Head Review of performance monitoring of servers.
 Performance monitoring of servers.
4.2 IT Officer/Executive/Manager  Preparation, maintenance and updating of server
list.

Stamp Here
with Date &
For Restricted Circulation Only Sign Approved & Controlled By QA
STANDARD OPERATING PROCEDURE
Department INFORMATION TECHNOLOGY SYSTEM
Title Performance Monitoring Page 3 of 5
Controlled Issue No. 01 Issue Date Review Date
Stamp Here Revision No. 00 Effective Date Procedure No.

5.0 Abbreviations

Sr. Abbreviation Used Full Form Of Abbreviation


No.
1. IDS Intrusion Detection System
2. VPN Virtual Private Network
3. IT Information Technology
4. CPU Central Processing Unit
5. LED Light Emitting Diode
6. XXXXX XXXXXX
7. ITS Information Technology System

6.0 Procedure:

6.1 General

Not applicable

6.2 Materials & Equipment

The following systems must be monitored for security, health and performance.

All servers and firewall are located at the server and network room, respectively.

6.3 Methodology

Stamp Here
with Sign &
For Restricted Circulation Only Date Approved & Controlled By QA
STANDARD OPERATING PROCEDURE
Department INFORMATION TECHNOLOGY SYSTEM
Title Performance Monitoring Page 4 of 5
Controlled Issue No. 01 Issue Date Review Date
Stamp Here Revision No. 00 Effective Date Procedure No.

Point
Responsibility Procedure
No.
Firewall and Intrusion Detection System (IDS) Monitoring:
IT
6.3.1 Review the firewall logs for user events, VPN events, System events,
Head/Designee
Anomaly on Twice in a week.
IT
6.3.2 Communicate to IT Head upon observation of any incident / criticality.
Head/Designee
IT CPU, memory and network Utilization:
6.3.3
Head/Designee Verify CPU, Memory and Network Utilization of server on daily basis.
IT
6.3.4 Take appropriate action if the utilization is out of daily average trend.
Head/Designee
IT The observation shall be documented as per standard format
6.3.5
Head/Designee SF/P1/ITS/005.01, “Daily Monitoring”.
Visual Inspection of servers and Event Logs:
Do Visual inspection of servers daily to check if any warning is on display or
IT
6.3.6 any warning LED is blinking / glowing. Record the same in the standard
Head/Designee
format SF/P1/ITS/005.01, “Daily Monitoring”. Take appropriate action in
case of any warning or error massage appears.
Check event logs on server on daily basis or any warning or any error.
IT Record critical log in the standard format SF/P1/ITS/005.01, “Daily
6.3.7
Head/Designee Monitoring”. Appropriate action shall be taken in case of any warning or
error massage appears.
Maintain the list of server as per Exhibit No.: EX/P1/ITS/005.01, “Template
IT
6.3.8 for List of server” and performance monitoring shall be maintain for the
Head/Designee
server mention in current version of the list.
Virus Definition Update:
Check the Antivirus on server daily to confirm that system are updated with
IT
6.3.9 largest available virus definition. Take appropriate action in case any
Head/Designee
definition not updated. Record the same in the standard format
SF/P1/ITS/005.01, “Daily Monitoring”.
Storage space available on server:
IT Check the free space of the servers on monthly basis as per standard format
6.3.10
Head/Designee SF/P1/ITS/005.02, “Storage space availability on server” and reviewed by IT
Head on monthly basis.
IT Check Disk space, if the free disk space is less than 20%, take appropriate
6.3.11
Head/Designee measures to have free space on hard disk.

7.0 Records

7.1 Standard Formats

Sr. No. Standard Format Detail Standard Format No.


7.1.1 Daily Monitoring SF/P1/ITS/005.01

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with Sign &
For Restricted Circulation Only Date Approved & Controlled By QA
STANDARD OPERATING PROCEDURE
Department INFORMATION TECHNOLOGY SYSTEM
Title Performance Monitoring Page 5 of 5
Controlled Issue No. 01 Issue Date Review Date
Stamp Here Revision No. 00 Effective Date Procedure No.

7.1.2 Storage space availability on server SF/P1/ITS/005.02


7.1.3 List of Server SF/P1/ITS/005.03

7.2 Exhibits

Sr. No. Exhibit Detail Exhibit No.


7.2.1 Revision History EX/P1/ITS/005.01

7.3 Training Module

Sr. No. Training Module Detail Training Module No.


7.3.1 Performance Monitoring TP1/ITS/005

---End of Procedure---

Stamp Here
with Sign &
For Restricted Circulation Only Date Approved & Controlled By QA