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  • Balu Appendix

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    The document discusses a company that believes customers are not smart and employees are easily replaceable. It focuses on high profits through low airfares but high airport fees, and receives government subsidies that give it an industry cost advantage. However, its values of profits over customer satisfaction and condescending management behavior may not be sustainable.

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    The document discusses a company that believes customers are not smart and employees are easily replaceable. It focuses on high profits through low airfares but high airport fees, and receives government subsidies that give it an industry cost advantage. However, its values of profits over customer satisfaction and condescending management behavior may not be sustainable.

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    11 visualizzazioni1 pagina

    Balu Appendix

    Caricato da

    shalabh_hsc
    The document discusses a company that believes customers are not smart and employees are easily replaceable. It focuses on high profits through low airfares but high airport fees, and receives government subsidies that give it an industry cost advantage. However, its values of profits over customer satisfaction and condescending management behavior may not be sustainable.

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    © All Rights Reserved
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    di 1

    Appendix

    Low-cost air tickets


    Valuable less airport charges

    Big cost advantage within industry


    Rareness governement subsidies

    Othe competitors have to spend too much


    Imitable

    Ground services handled by third-party


    poor employee handling
    Organization Customer satisfaction to be given precedence

    Values: Earn High profits

    Beliefs: Customers are idiots


    Paradigm: Performance based
    remuneration

    Beliefs: Employees are disposable Behaviour: Management has condescending


    behaviour

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