STRESS AND

COUNSELING
EMPLOYEE STRESS
CONCEPT OF STRESS

 STRESS is a
condition in which
the person
experiences
changes in the
normal balanced
state. (Kozier, 2008)
MAIN CAUSES OF STRESS
ORGANIZATIONAL FACTORS
ORGANIZATIONAL FACTORS

• Discrimination in pay/salary
structure
ORGANIZATIONAL FACTORS

• Strict rules and

regulations
ORGANIZATIONAL FACTORS

• Ineffective communication
ORGANIZATIONAL FACTORS

• Peer pressure
ORGANIZATIONAL FACTORS

• Goals conflicts/goals ambiguity

ORGANIZATIONAL FACTORS

• More of centralized and formal

organization structure
ORGANIZATIONAL FACTORS

• Less promotional opportunities

ORGANIZATIONAL FACTORS

• Lack of employees participation

in decision-making
ORGANIZATIONAL FACTORS

• Excessive
control over the
employees by the
managers
JOB CONCERNING FACTORS

• Monotonous nature of job

JOB CONCERNING FACTORS

• Unsafe and unhealthy working

conditions
JOB CONCERNING FACTORS

• Lack of confidentiality
JOB CONCERNING FACTORS

• Crowding
EXTRA-ORGANIZATIONAL
FACTORS
SYMPTOMS OF STRESS
SYMPTOMS OF STRESS

Absenteeism, escaping from

work responsibilities, arriving
late, leaving early, etc.
SYMPTOMS OF STRESS

Deteriorationin work
performance, more of error
prone work, memory loss, etc.
SYMPTOMS OF STRESS

Cribbing, over-
reacting, arguing, getting
irritated, anxiety, etc.
SYMPTOMS OF STRESS

Deteriorating health, more of

accidents, etc.
SYMPTOMS OF STRESS
 Improper eating
habits (over-eating
or under-eating),
excessive
smoking and
drinking,
sleeplessness, etc.
EMPLOYEE COUNSELING
COUNSELING
 A counseling session is a meeting
between the supervisor and the employee
which may focus on a specific incident, a
particular aspect of an employee's
performance which the supervisor has
identified as needing improvement, or the
employee's overall performance or
conduct.
EMPLOYEE COUNSELING TECHNIQUES

 Describethe
problem in a
friendly
manner.
EMPLOYEE COUNSELING TECHNIQUES

 Ask for the

employee’s help in
solving the
problem.
EMPLOYEE COUNSELING TECHNIQUES

 Discuss causes of the problem.

EMPLOYEE COUNSELING TECHNIQUES

 Identify
and write down possible
solutions.
EMPLOYEE COUNSELING TECHNIQUES

 Decideon specific action to be taken

by each of you.
EMPLOYEE COUNSELING TECHNIQUES

 Agree upon a
specific follow-up
date.