Canon Ir Advance C5030 Trouble Error Codes PDF

1
Canon iR Advance C5030 Trouble Error Codes List page
Code Description Remedy

1. Go through the following: DISPLAY > ANALOG > FIX-C,
or DISPLAY > ANALOG > FIX-E; if it’s less than 260 deg C,
go through the following to clear the
Abnormal high temperature
error: COPIER>FUNCTION>CLEAR>ERR; and then turn
in Main Thermistor 1, 2
E001- OFF/ ON the power. It it’s 260 deg C or more, do not turn on
Main Thermistor 1, 2 (TH1)
0000 the power before replacing the Film Unit. 2. Replace the
detects 260 deg C or more
Film Unit. 3. Replace the Shutter Unit. 4. Replace the DC
for 0.2 sec.
Controller PCB (UN1). NOTE: After performing the above
remedy work, go through the following to clear the
error: COPIER > FUNCTION > CLEAR > ERR.
1. Go through the following: DISPLAY > ANALOG > FIX-E2
or DISPLAY > ANALOG > FIX-E3; if it’s less than 275 deg
C, go through the following to clear the error: COPIER >
FUNCTION > CLEAR > ERR; and then turn OFF and then
Abnormal high temperature ON the power. If it’s 275 deg C or more, do not turn on the
in Sub Thermistor 1, 2 power before replacing the Film Unit. 2. Replace the Film
E001-
Sub Thermistor 1, 2 (TH1) Unit. 3. Replace the Shutter Unit. 4. Go through the
0001
detects 275 deg C or more following to check drive of FM5 and FM6: COPIER >
for 0.2 sec. FUNCTION > PART-CHK > FAN; if not working properly,
replace the fan. 5. Replace the DC Controller PCB (UN1).
NOTE: After performing the above remedy work, go through
the following to clear the error: COPIER > FUNCTION >
CLEAR > ERR.
1. If the detected temperature of the Thermistor is less than
the abnormal high temperature specified for Thermistor, go
High temperature error
through the following to clear the error: COPIER >
detected by hardware
Hardware detects
ON the power. If it’s at abnormally high temperature, do not
abnormal high temperature
turn on the power before replacing the Film Unit. 2. Replace
E001- of the Thermistor (Main
the Film Unit. 3. Replace the Shutter Unit. 4. Go through the
0003 Thermistor 1: 264 deg C,
following to check drive of FM5 and FM6: COPIER >
Main Thermistor 2: 265
FUNCTION > PART-CHK > FAN; if the not working
deg C, Sub Thermistor 1,
properly, replace the fan. 5. Replace the DC Controller PCB
2: 280 deg C) for 400 msec
(UN1). NOTE: After performing the above remedy work, go
consecutively.
through the following to clear the error: COPIER >
FUNCTION > CLEAR > ERR.
Error detected when the
1. Go through the following to clear the error: COPIER
Heater is ON
> FUNCTION > CLEAR > ERR; and then turn OFF and
After the Heater was
then ON the power. 2. Check connection of the Connectors
turned ON, Main
E003- (Thermistor Connector and AC Connector). 3. Replace the
Thermistor 2, Sub
0000 Film Unit. 4. Replace the Shutter Unit. 5. Replace the DC
Thermistor 1 or Sub
Thermistor 2 detects 21
remedy work, go through the following to clear the error:
deg C or more and 50 deg
COPIER > FUNCTION > CLEAR > ERR.
C or less for 3 sec.
2
1. Go through the following to clear the error: COPIER >

Abnormal detection during FUNCTION > CLEAR > ERR; and then turn OFF and then
paper feeding ON the power. 2. Check for open circuit inside the Fixing
E003- During print control, Sub Assembly and any disconnection of the connector. 3.
0001 Thermistor detects 70 deg Replace the Film Unit. 4. Replace the Shutter Unit. 5.
C or less from the target Replace the DC Controller PCB (UN1). NOTE: After
temperature for 5 sec. performing the above remedy work, go through the following
to clear the error: COPIER > FUNCTION > CLEAR > ERR.
1. Go through the following to clear the error: COPIER >
Abnormal low temperature
when the Heater is ON
ON the power. 2. Check connection of the Connectors
(disconnection detected)
E003- (Thermistor Connector and AC Connector). 3. Replace the
After the Heater was
0002 Film Unit. 4. Replace the Shutter Unit. 5. Replace the DC
turned ON, any of the
Thermistors detects 20 deg
remedy work, go through the following to clear the
C or less for 3 sec.
error: COPIER > FUNCTION > CLEAR > ERR.
Timeout at start-up 1. Check connection of the Connectors (Thermistor
After the start-up control Connector and AC Connector). 2. Replace the Film Unit 3.
E003- was started, the start-up Replace the Shutter Unit. 4. Replace the DC Controller PCB
0004 control is not completed (UN1) NOTE: After performing the above remedy work, go
although 60 sec has through the following to clear the error: COPIER >
passed. FUNCTION > CLEAR > ERR.
Thermistor disconnection
1. Check if the Fixing Assembly is installed. 2. Check
detection error
connection of the connectors in Fixing Assembly. 3. Check
E004- Signal name,
connection of DC Controller PCB (UN1) Connector. 4.
0000 FUSER_CNCTX, detects
Replace the Film Unit. 5. Replace the Shutter Unit. 6.
disconnection for 500 msec
Replace the DC Controller PCB (UN1).
or longer.
Error in detection of 1. Replace the AC Driver PCB (replacement is necessary
E004- welding with fixing relay due to welding of the relay). Other fixing-related error occurs
0001 Welding of fixing relay on (highly possible of E001) 2. Perform the remedy for the error
the AC Driver PCB occurred.
1. Turn OFF and then ON the power. 2. Remove and then
Error in engagement reinstall the Fixing Assembly. 3. Go through the following to
Unable to detect ON with move M21: COPIER > FUNCTION > PART-CHK > MTR. If
E009-
the Fixing Pressure Sensor the motor rotates properly: 4-1. Replace the Fixing Drive
0000
although 5 seconds have Assembly. 5-1. Replace the DC Controller PCB (UN1). If the
passed. motor does not work properly: 4-2. Identify and replace the
faulty gear. 5-2. Replace the Motor.
1. Turn OFF and then ON the power. 2. Remove and then
Error in disengagement reinstall the Fixing Assembly. 3. Go through the following to
Unable to detect OFF with move M21: COPIER > FUNCTION > PART-CHK > MTR. If
E009-
the Fixing Pressure Sensor the motor rotates properly: 4-1. Replace the Fixing Drive
0001
although 5 seconds have Assembly. 5-1. Replace the DC Controller PCB (UN1). If the
passed. motor does not work properly: 4-2. Identify and replace the
faulty gear. 5-2. Replace the Motor.
E009- Pressure error (it is highly Clean the scattered grease and excess grease on the gear
3
0002 possible that grease is at the rear side of the host machine. Procedure is as
scattered on the surface of follows. 1. Remove the Fixing Assembly. 2. Remove the
the cam.) Gear Cover at the rear side of the host machine, and
Unable to detect stopping remove the Pressure Release Stopper and the Pressure
of the cam at the specified Release Support Plate (so that the gear is easily cleaned).
position even if pressure is 3. Wipe off the scattered grease around the Pressure
applied 10 times. Release Cam and the Pressure Plate with lint-free paper
moistened with alcohol. 4. Wipe off the excess grease on
the side of the gear and the shaft.
1. Check connection of drum encoder sensor 1 and 2
(UN31, UN32). 2. Check that the drum encoder sensor
Y Drum Encoder 1 and 2
Wheel is properly installed. 3. Check connection of the
signal error
Drum Driver PCB (UN4). 4. Manually turn the Rotor of the
Y Drum Encoder 1 and 2
E012- Drum Motor counterclockwise and check that the drum
signal error (It was
0101 encoder sensor Wheel rotates. -> If the wheel does not
detected that the motor
rotate, replace the Drum Drive Unit. 5. Take out the drum
was rotating, but not the
encoder sensor to clean the Sensor and the Wheel. 6.
encoders.)
Replace the drum encoder sensor. 7. Replace the Drum
Driver PCB (UN4).
Faulty signal with Y drum 1. Check connection of drum encoder sensor 1. 2. Take out
encoder sensor 1 drum encoder sensor 1 (UN31) to clean the Sensor. 3.
E012-
The signal was not Replace drum encoder sensor 1. 4. Check if the harness of
0102
detected for 100 msec or the drum encoder sensor is faulty (replace the harness if it’s
more. disconnected). 5. Replace the Drum Driver PCB (UN4).
Faulty signal with Y drum 1. Check connection of drum encoder sensor 2 (UN32). 2.
encoder sensor 2 Take out drum encoder sensor 2 to clean the Sensor. 3.
E012-
0103
detected for 100 msec or the drum encoder sensor is faulty (replace the harness if it’s
more. disconnected). 5. Replace the Drum Driver PCB (UN4).

Failure in Y drum
1. Take out the drum encoder sensor to clean the Sensor
encoder sensor Wheel
E012- (UN31, UN32) and the Wheel. 2. Replace the drum encoder
Failure is detected with
0104 sensor Wheel. 3. Replace the drum encoder sensor. 4.
the Y drum encoder
Replace the Drum Driver PCB (UN4).
sensor Wheel
1. Check if the Drum is installed. 2. Take out the drum
Failure in Y Drum Motor
encoder sensor (UN31, UN32) to clean the Sensor and the
E012- Control
Wheel. 3. Remove the Process Unit and then install (reinstall)
0105 Unstable rotation of the
the Process Unit. 4. Replace the Drum Unit. 5. Replace the
Y Drum Motor
Drum Driver PCB (UN4).
Failure in rotation of Y 1. Check connection of the connector with the Y Drum Motor
Drum Motor (M1). 2. Check connection of the connector with Drum Driver
E012-
The Y Drum Motor is not PCB (UN4). 3. Check the ITB (to see if the ITB is
0106
rotating at the specified displaced/damaged. Refer to E075 if the ITB is displaced). 4.
speed/is stopped. Replace the ITB Cleaning Blade. 5. Replace the Drum Driver
4
PCB (UN4).
1. Check connection of drum encoder sensor 1 and 2 (UN33,
M Drum Encoder 1 and UN34). 2. Check that the drum encoder sensor Wheel is
2 signal error properly installed. 3. Check connection of the Drum Driver
M Drum Encoder 1 and PCB (UN4). 4. Manually turn the Rotor of the Drum Motor
E012-
2 signal error (It was counterclockwise and check that the drum encoder sensor
0201
detected that the motor Wheel rotates. -> If the wheel does not rotate, replace the
was rotating, but not the Drum Drive Unit. 5. Take out the drum encoder sensor to
encoders.) clean the Sensor and the Wheel. 6. Replace the drum encoder
sensor. 7. Replace the Drum Driver PCB (UN4).
Faulty signal with M 1. Check connection of drum encoder sensor 1. 2. Take out
drum encoder sensor 1 drum encoder sensor 1 (UN33) to clean the Sensor. 3.
E012-
0202
detected for 100 msec the drum encoder sensor is faulty (replace the harness if it’s
or more. disconnected). 5. Replace the Drum Driver PCB (UN4).
Faulty signal with M 1. Check connection of drum encoder sensor 2 (UN34). 2.
drum encoder sensor 2 Take out drum encoder sensor 2 to clean the Sensor. 3.
E012-
0203
Failure in M drum
the M drum encoder
sensor Wheel
Failure in M Drum Motor
E012- Control
M Drum Motor
Failure in rotation of M 1. Check connection of the connector with the M Drum Motor
Drum Motor (M2). 2. Check connection of the connector with Drum Driver
E012- The M Drum Motor is PCB (UN4). 3. Check the ITB (to see if the ITB is
0206 not rotating at the displaced/damaged. Refer to E075 if the ITB is displaced). 4.
specified speed/ is Replace the ITB Cleaning Blade. 5. Replace the Drum Driver
stopped. PCB (UN4).
1. Check connection of drum encoder sensor 1 and 2 (UN35,
C Drum Encoder 1 and UN36). 2. Check that the drum encoder sensor Wheel is
2 signal error properly installed. 3. Check connection of the Drum Driver
C Drum Encoder 1 and PCB (UN4). 4. Manually turn the Rotor of the Drum Motor
E012-
2 signal error (It was counterclockwise and check that the drum encoder sensor
0301
detected that the motor Wheel rotates. -> If the wheel does not rotate, replace the
was rotating, but not the Drum Drive Unit. 5. Take out the drum encoder sensor to
encoders.) clean the Sensor and the Wheel. 6. Replace the drum encoder
E012- Faulty signal with C 1. Check connection of drum encoder sensor 1. 2. Take out
5
0302 drum encoder sensor 1 drum encoder sensor 1 (UN35) to clean the Sensor. 3.
Faulty signal with C 1. Check connection of drum encoder sensor 2 (UN36). 2.
drum encoder sensor 2 Take out drum encoder sensor 2 to clean the Sensor. 3.
E012-
0303
Failure in C drum
the C drum encoder
sensor Wheel
Failure in C Drum Motor
E012- Control
C Drum Motor
1. Check connection of the connector with the C Drum Motor
Failure in rotation of C
(M3). 2. Check connection of the connector with Drum Driver
Drum Motor
E012- PCB (UN4). 3. Check the ITB (to see if the ITB is
The C Drum Motor is not
0306 displaced/damaged. Refer to E075 if the ITB is displaced). 4.
rotating at the specified
Replace the ITB Cleaning Blade. 5. Replace the Drum Driver
speed/is stopped.
PCB (UN4).

1. Check connection of drum encoder sensor 1 and 2
(UN37, UN38). 2. Check that the drum encoder sensor
Bk Drum Encoder 1 and 2 Wheel is properly installed. 3. Check connection of the
signal error Drum Driver PCB (UN4). 4. Manually turn the Rotor of the
E012- Bk Drum Encoder 1 and 2 Drum Motor counterclockwise and check that the drum
0401 signal error (It was detected encoder sensor Wheel rotates. -> If the wheel does not
that the motor was rotating, rotate, replace the Drum Drive Unit. 5. Take out the drum
but not the encoders.) encoder sensor to clean the Sensor and the Wheel. 6.
Replace the drum encoder sensor. 7. Replace the Drum
Driver PCB (UN4).
1. Check connection of drum encoder sensor 1. 2. Take
Faulty signal with Bk drum out drum encoder sensor 1 (UN37) to clean the Sensor. 3.
E012- encoder sensor 1 Replace drum encoder sensor 1. 4. Check if the harness
0402 The signal was not detected of the drum encoder sensor is faulty (replace the harness
for 100 msec or more. if it’s disconnected). 5. Replace the Drum Driver PCB
(UN4).
E012- Faulty signal with Bk drum 1. Check connection of drum encoder sensor 2 (UN38). 2.
0403 encoder sensor 2 Take out drum encoder sensor 2 to clean the Sensor. 3.
6
The signal was not detected Replace drum encoder sensor 2. 4. Check if the harness
for 100 msec or more. of the drum encoder sensor is faulty (replace the harness
if it’s disconnected). 5. Replace the Drum Driver PCB
(UN4).
Failure in Bk drum encoder
sensor Wheel
E012- (UN37, UN38) and the Wheel. 2. Replace the drum
Failure is detected with the
0404 encoder sensor Wheel. 3. Replace the drum encoder
Bk drum encoder sensor
Wheel
Failure in Bk Drum Motor
encoder sensor (UN37, UN38) to clean the Sensor and
E012- Control
the Wheel. 3. Remove the Process Unit and then install
0405 Unstable rotation of the Bk
(reinstall) the Process Unit. 4. Replace the Drum Unit. 5.
Drum Motor
1. Check connection of the connector with the Drum Motor
Failure in rotation of Bk
(M4). 2. Check connection of the connector with Drum
Drum Motor
E012- Driver PCB (UN4). 3. Check the ITB (to see if the ITB is
The Bk Drum Motor is not
0406 displaced/damaged. Refer to E075 if the ITB is displaced).
rotating at the specified
4. Replace the ITB Cleaning Blade. 5. Replace the Drum
speed/ is stopped.
Driver PCB (UN4).
1. Check connection of the connector with the ITB Motor
Failure in rotation when ITB (M13). 2. Check connection of the connector with the ITB
Motor is driven. Unit. 3. Check connection of the connector with the Drum
E012-
The ITB Motor is not rotating Driver PCB (UN4). 4. Check the ITB (to see if the ITB is
1000
at the specified speed/is displaced or damaged. Refer to E075 if the ITB is
stopped. displaced). 5. Replace the ITB Cleaning Blade. 6. Replace
the Drum Driver PCB (UN4).
Failure is detected before
ITB motor is driven.
E012- 1. Check the cable connected to the ITB Motor. 2. Check
LOCK signal is detected
1001 the cable connected to the Drum Driver PCB (UN4).
Low before the ITB Motor is
driven.
Failure in rotation of Drum
Motors (in all colors) and ITB
Motor
1. Check the connector on the Drum Driver PCB (UN4). 2.
E012- Faulty rotation with all of the
Check the connector on the Relay Board (UN5). 3. Check
2000 Motors at the same time
the Interlock Switch. 4. Check the Drum Driver Harness.
(based on the assumption
that all of the motors fail to
rotate)
Failure in drum encoder
sensors (in all colors) 1. Check the connector on the Drum Driver PCB (UN4). 2.
E012-
The drum encoder sensors FU3 is disconnected on the Drum Driver PCB (UN4) ->
3000
are faulty (in all colors) at Check the harness & replace the Drum Driver PCB (UN4).
the same time.
E012- Failure in control of Drum Check the Process Unit (to see if it’s properly installed).
7
3001 Motors in all colors Check the Drum Unit (to see if it’s properly installed).
Controls of the Drum Motors
(in all colors) are faulty at
the same time.
Failure in rotation of Drum
Motor (in all colors)
E012- (M1,M2,M3,M4)
Check the connector on the Drum Driver PCB (UN4).
3002 All of the Drum Motors are
not rotating at the specified
speed/are stopped.
1. Check disconnection of the Recycle Toner Stirring
Error in Recycle Toner Motor (M14). 2. Check toner level in the Recycle Toner
E013- Stirring Motor container (replace the Recycle Toner container if the toner
0001 The motor failed to rotate at level is too much). 3. Replace the Recycle Toner Stirring
the specified speed. Motor. 4. Replace the Pickup Feed Driver PCB (UN2). 5.
Replace the DC Controller PCB (UN1).
1. Check the Fixing Assembly. 2. Remove and then install
Error in Fixing Motor
E014- the Fixing Assembly. 3. Replace the Film Unit. 4. Replace
The motor failed to rotate at
0001 the Fixing Motor. 5. Replace the DC Controller PCB
the specified speed.
(UN1).
Error in Y Developing
Assembly Go through the following: DISPLAY > P-LED-DA; perform
Patch level is higher than cleaning first If P-LED-DA is 3F or more. 1. Check
E020-
the target upper limit installation of the Developing Assembly and the Drum. 2.
0011
although the patch level was Clean the Patch Sensor (UN47,UN48,UN49) Window. 3.
minimized at the time of Replace the Patch Sensor. 4. Replace the Drum.
patch initialization.

Error in M Developing
E020-
0012
although the patch level Clean the Patch Sensor (UN47,UN48,UN49) Window. 3.
was minimized at the time Replace the Patch Sensor. 4. Replace the Drum
of patch initialization.
Error in C Developing
E020-
0013
although the patch level Clean the Patch Sensor (UN47,UN48,UN49) Window. 3.
was minimized at the time Replace the Patch Sensor. 4. Replace the Drum.
E020- Error in Bk Developing Go through the following: DISPLAY > P-LED-DA; perform
0014 Assembly cleaning first If P-LED-DA is 3F or more. 1. Check
8
Patch level is higher than installation of the Developing Assembly and the Drum. 2.
the target upper limit Clean the Patch Sensor (UN47,UN48,UN49) Window. 3.
although the patch level Replace the Patch Sensor. 4. Replace the Drum.
was minimized at the time
Error in Y Developing Go through the following: DISPLAY > P-LED-DA; perform
Assembly cleaning first if P-LED-DA is 3F or more. If the Patch Sensor
Patch level is lower than (UN47, UN48,UN49) value shows 1-digit, check that the
E020-
the target lower limit Developing Assembly is installed, and then perform remedy
0021
although the patch level from 3. 1. Check installation of the Developing Assembly
was maximized at the time and the Drum. 2. Clean the Patch Sensor Window. 3.
of patch initialization. Replace the Patch Sensor. 4. Replace the Drum.
Error in M Developing Go through the following: DISPLAY > P-LED-DA; perform
E020-
0022
Error in C Developing Go through the following: DISPLAY > P-LED-DA; perform
E020-
0023
Error in Bk Developing Go through the following: DISPLAY > P-LED-DA; perform
E020-
0024
of patch initialization. Replace the Patch Sensor. 4. Replace the Drum
Go through the following: DISPLAY > P-LED-DA; perform
cleaning first If P-LED-DA is 3F or more. 1. Check
Assembly
E020- installation of the Developing Assembly and the Drum. 2.
The value is higher than
0101 Clean the Patch Sensor (UN47,UN48,UN49) Window. 3.
the upper limit for the
Check if the patch sensor is disconnected. 4. Replace the
patch.
Patch Sensor. 5. Replace the Drum.
Assembly
patch.
E020- Error in C Developing Go through the following: DISPLAY > P-LED-DA; perform
0103 Assembly cleaning first If P-LED-DA is 3F or more. 1. Check
9
The value is higher than installation of the Developing Assembly and the Drum. 2.
the upper limit for the Clean the Patch Sensor (UN47,UN48,UN49) Window. 3.
patch. Check if the patch sensor is disconnected. 4. Replace the
Error in Bk Developing
Assembly
patch.
Assembly
The average of ATR
E020- 1. Check short-circuit of the ATR Sensor (TS5) Harness. 2.
reference value was lower
0130 Replace the Developing Assembly.
than the specified value at
the time of ATR Sensor
initialization.
Assembly
The average of ATR 1. Check if the ATR Sensor (TS5) Connector is properly
E020-
reference value was connected. 2. Check short-circuit of the ATR Sensor
0131
higher than the specified Harness. 3. Replace the Developing Assembly
value at the time of ATR
Sensor initialization.
Assembly
Unable to adjust the 1. Check if the ATR Sensor (TS5) Connector is properly
E020-
control voltage at the time connected. 2. Check short-circuit of the ATR Sensor
0140
of ATR initialization: less Harness. 3. Replace the Developing Assembly.
than the specified value
(3.2V).
Assembly
Unable to adjust the
control voltage at the time
of ATR initialization:
exceeds the specified
value (6.8V).

Assembly 1. Check if the ATR Sensor Connector is disconnected. 2.
E020-
Error in signal lower limit Check short-circuit of the ATR Sensor (TS5) Harness. 3.
0190
with ATR sampling Replace the Developing Assembly.
detected value
10
1. Check toner leak from the Toner Buffer Unit. 2. Check
Assembly
E020- toner level in the Toner Container. 3. Replace the Developing
Error in signal upper limit
0191 Assembly. 4. Check short-circuit of the harness with the
with ATR sampling
Toner Buffer Supply Sensor (PS1).
detected value
Go through the following: DISPLAY > DENS > DENS-Y; if
DENS-Y is slightly higher than 5.0%, output 10 sheets of
Assembly
solid image with the color causing the error (to reduce T/D
TD ratio lower limit error
E020- ratio). See the Service Mode again to see if the problem is
at the time of print
01B0 improved. Remedy is complete if it’s improved. If not, perform
sequence (Large amount
the following remedy work. 1. Check if the ATR Sensor (TS5)
of toner in the Developing
Connector is disconnected. 2. Check short-circuit of the ATR
Assembly)
Sensor Harness. 3. Replace the Developing Assembly.
Assembly 1. Output 10 sheets of white (blank) sheets (to increase T/D
TD ratio upper limit error ratio). 2. Check toner leak from the Toner Buffer Unit. 3.
E020-
at the time of print Check toner level in the Toner Container. 4. Replace the
01B1
sequence (Small amount Developing Assembly. 5. Check short-circuit of the harness
of toner in the Developing of the Toner supply sensor (PS1).
Assembly)
cleaning first if P-LED-DA is 3F or more. If the Patch Sensor
(UN47,UN48,UN49) value shows 1-digit, perform remedy
Error in Y Developing from 3. If the supply area of the Developing Assembly is
Assembly badly soiled, toner can be leaked. 1. Check installation of the
E020-
The value is lower than Developing Assembly and the Drum. 2. Clean the Patch
0201
the lower limit for the Sensor Window. 3. Check if the patch sensor is
patch. disconnected. 4. Replace the Patch Sensor. 5. Replace the
Drum. 6. Check toner leak from the Toner Buffer Unit. 7.
Check toner level in the Toner Container. 8. Check short-
circuit of the harness of the Toner Supply Sensor (PS1).
Error in M Developing from 3. If the supply area of the Developing Assembly is
E020-
0202
patch. disconnected. 4. Replace the Patch Sensor. 5. Replace the
Assembly
E020- (UN47,UN48,UN49) value shows 1-digit, perform remedy
The value is lower than
0203 from 3. If the supply area of the Developing Assembly is
the lower limit for the
badly soiled, toner can be leaked. 1. Check installation of the
patch.
Developing Assembly and the Drum. 2. Clean the Patch
11
Sensor Window. 3. Check if the patch sensor is

disconnected. 4. Replace the Patch Sensor. 5. Replace the
Error in Bk Developing from 3. If the supply area of the Developing Assembly is
E020-
0204
patch disconnected. 4. Replace the Patch Sensor. 5. Replace the
Assembly
The average of ATR
reference value was
lower than the specified
Assembly
E020-
0231
higher than the specified Harness. 3. Replace the Developing Assembly.
Assembly
E020-
0240
(3.2V).
Assembly
value (6.8V).
Error in M Developing 1. Check if the ATR Sensor Connector is disconnected. 2.
E020-
Assembly Check short-circuit of the ATR Sensor (TS6) Harness. 3.
0290
Error in signal lower limit Replace the Developing Assembly.
12
with ATR sampling

detected value
Assembly
E020- toner level in the Toner Container. 3. Replace the Developing
0291 Assembly. 4. Check short-circuit of the harness with the
with ATR sampling
Toner Buffer Supply Sensor (PS2).
detected value
Go through the following: DISPLAY > DENS > DENS-M; if
DENS-M is slightly higher than 5.0%, output 10 sheets of
Assembly
TD ratio lower limit error
E020- ratio). See the Service Mode again to see if the problem is
at the time of print
02B0 improved. Remedy is complete if it’s improved. If not, perform
sequence (Large amount
the following remedy work. 1. Check if the ATR Sensor (TS6)
of toner in the Developing
Connector is disconnected. 2. Check short-circuit of the ATR
Assembly)
Sensor Harness. 3. Replace the Developing Assembly.

1. Output 10 sheets of white (blank) sheets (to increase T/D
Assembly
ratio). 2. Check toner leak from the Toner Buffer Unit. 3.
E020- TD ratio upper limit error at
Check toner level in the Toner Container. 4. Replace the
02B1 the time of print sequence
Developing Assembly. 5. Check short-circuit of the harness
(Small amount of toner in
of the Toner supply sensor (PS2).
the Developing Assembly)
Assembly
The average of ATR
initialization
Assembly
E020-
0331
higher than the specified Harness. 3. Replace the Developing Assembly.
Sensor initialization
Assembly
E020-
0340
(3.2V).
E020- Error in C Developing 1. Check short-circuit of the ATR Sensor (TS7) Harness. 2.
13
0341 Assembly Replace the Developing Assembly.

value (6.8V).
E020-
0390
detected value
Assembly
E020- toner level in the Toner Container. 3. Replace the
0391 Developing Assembly. 4. Check short-circuit of the harness
with ATR sampling
with the Toner Buffer Supply Sensor (PS3).
detected value
Go through the following: DISPLAY > DENS > DENS-C; if
Error in C Developing DENS-C is slightly higher than 5.0%, output 10 sheets of
Assembly solid image with the color causing the error (to reduce T/D
TD ratio lower limit error at ratio). See the Service Mode again to see if the problem is
E020-
the time of print sequence improved. Remedy is complete if it’s improved. If not,
03B0
(Large amount of toner in perform the following remedy work. 1. Check if the ATR
the Developing Sensor (TS7) Connector is disconnected. 2. Check short-
Assembly)s. circuit of the ATR Sensor Harness. 3. Replace the
Developing Assembly.
1. Output 10 sheets of white (blank) sheets (to increase T/D
Assembly
ratio). 2. Check toner leak from the Toner Buffer Unit. 3.
E020- TD ratio upper limit error at
Check toner level in the Toner Container. 4. Replace the
Developing Assembly. 5. Check short-circuit of the harness
(Small amount of toner in
of the Toner supply sensor (PS3).
Assembly
The average of ATR
initialization
Assembly
E020-
0440
(3.2V).
E020- Error in Bk Developing 1. Check short-circuit of the ATR Sensor (TS8) Harness. 2.
0441 Assembly Replace the Developing Assembly.
14

value (6.8V).
E020-
0490
detected value
Assembly
E020- toner level in the Toner Container. 3. Replace the
0491 Developing Assembly. 4. Check short-circuit of the harness
with ATR sampling
with the Toner Buffer Supply Sensor (PS4).
detected value
Go through the following: DISPLAY > DENS > DENS-K; if
DENS-K is slightly higher than 5.0%, output 10 sheets of
Assembly
ratio). See the Service Mode again to see if the problem is
E020- TD ratio lower limit error at
improved. Remedy is complete if it’s improved. If not,
perform the following remedy work. 1. Check if the ATR
(Large amount of toner in
Sensor (TS8) Connector is disconnected. 2. Check short-
circuit of the ATR Sensor Harness. 3. Replace the
Developing Assembly
15

Assembly 1. Output 10 sheets of white (blank) sheets (to increase
TD ratio upper limit error T/D ratio). 2. Check toner leak from the Toner Buffer Unit.
E020-
at the time of print 3. Check toner level in the Toner Container. 4. Replace the
04B1
sequence (Small amount Developing Assembly. 5. Check short-circuit of the
of toner in the harness of the Toner supply sensor (PS4).
Developing Assembly)
1. Check the load applied to the Developing Assembly
(turn the gear with your hand to check if the load is
appropriate. If the load is too much, replace the
Error in Y Developing Developing Assembly). 2. Select the following in Service
E021- Motor Mode: COPIER > FUNCTION > PART-CHK > MTR; and
0100 The motor failed to rotate turn M5 to check the drive of the Developing Motor. If it’s
at the specified speed. not rotating properly, check the harness (to see if the
harness is caught, disconnected or physically removed). 3.
(If the above measures do not solve the problem,) replace
Error in M Developing Developing Assembly). 2. Select the following in Service
Error in C Developing Developing Assembly). 2. Select the following in Service
Error in Bk Developing Developing Assembly). 2. Select the following in Service
16
1. Use the attached tool to manually rotate the Main Drive

Unit to check the operation (by comparing with other color,
etc.) If the manual rotating operation results in NG,
perform the following because it’s due to mechanical
overload. If there is no problem, go to step 5. 2. Remove
the Delivery Tray to check the position of the projection
attached at the back of the gear in the Hopper Assembly.
Compare with the gear that works properly. If the position
Error in lock of the Y
of the projection is displaced, check the following. Check
Toner Container Motor
E025- the lever to open/close the Toner Small Cover (to see if
The Y Toner Container
0100 the operation is smooth, no damage with the lever, the
Motor is detected to be
lever works OK (no wrong move to up/down). If the lever is
locked / lock detection.
faulty, replace the lever. 3. Remove the Main Drive Unit to
check the unit (to see damage, etc.) If it’s results in NG,
replace the Main Drive Unit. 4. Manually turn the gear on
the cam in the hopper unit to check the rotation. If it’s
results in NG, replace the Set-on Hopper Unit. 5. (If the
above measures do not solve the problem) Replace the
Toner Container Motor (M9). Replace the Drum Driver
PCB (UN4).
Unit to check the operation. 2. If the Main Drive Unit side
failed to rotate, check the drive (to see damage of the
gear, etc.) If it’s results in NG, replace the Main Drive Unit.
3. If the Main Drive Unit side failed to rotate while the Drive
rotates, turn the Set-on Hopper Unit to check the rotating
operation. If it’s results in NG, replace the Set-on Hopper
Timeout error in detection Unit. 4. If both the Main Drive Unit and the Set-on Hooper
of Y Toner Bottle Unit rotates together once the Main Drive Unit is manually
Seal/Release Sensor rotated while sealing/releasing of the container works
Failure in detection about properly, check the sensor harness (to see if the harness
E025-
the changes of ON => is caught, disconnected or physically removed). 5. Replace
0110
OFF => ON with the the sensor which has been checked in step 4. 6. (If the
sensor when the cap of above measures do not solve the problem,) Replace the
the Y Toner Container Drum Driver PCB (UN4). NOTE: When checking the
was sealed/released. operation after performing the remedy, go through the
following to clear the
error: COPIER>FUNCTION>CLEAR>ERR; then, turn OFF
and then ON the power. After performing the remedy,
perform the toner replacement operation (from toner
removal to reset/recovery) from the Control Panel at least
once, and check that the replacement operation can be
performed normally.
1. Check if the Small Door can be closed. 2. Close the
Y Mismatched phase
Small Door and turn OFF and then ON the power to check
Set-on Unit detects
E025- recovery. 3. Check the installation of the Open/Close
opening of the Y Toner
0120 Sensor of the Small Door (to see if it’s installed at the
Container as well as the
correct position). 4. Check the Sensor Harness (to see if
Small Door.
the harness is caught, disconnected or physically
17
removed). 5. (If the above measures do not solve the

problem,) Replace the Drum Driver PCB (UN4).
Identify the cause of the error whether it is due to
mechanical problem to open/close the Toner Cap or
problem at the Toner Container Cam HP Sensor side. 1.
Check if the Toner Container Cam HP Sensor is soiled
and the installation of the sensor. 2. Rotate the Set-on
Drive Shaft a little with the attached tool, and check the
service mode (COPIER> I/O> DCON> P024 bit4) to see
that the output value of the sensor is changed. Since it is
difficult to check the screen while rotating it, repeat the
operation to rotate it a little and check the screen until the
value is changed. If it is normal, the output value of the
sensor is changed when opening/closing the Toner Cap.
Error in Y Toner
Even if it is normal, be sure to perform step 4 and later
Container Cam HP
steps. 2-1. If there is an error in rotation of the Set-on
Sensor (PS5)
Drive Shaft, check the drive system such as gears. If it is
Unable to detect the
damaged, replace the Set-on Drive Unit and then perform
change in the Toner
step 4 and later steps. 2-2. When the Set-on Drive Unit is
E025- Container Cam HP
not driven although the Set-on Drive Shaft rotates, check if
01A0 Sensor status (ON ->
it is driven by removing the Hopper Unit. If it is not driven,
OFF) when opening the
replace the Hopper Unit and then perform step 4 and later
Toner Cap so that open
steps. 2-3. When the output value of the sensor is not
and close status of the
changed although the Set-on Drive Unit is driven, check
Toner Cap cannot be
the Sensor Harness (to see if the harness is caught,
judged.
disconnected or physically removed). If there is no
problem, replace the sensor. After checking the output
value in step 2, perform step 4 and later steps. 3. If the
problem is not solved by replacing the foregoing parts,
replace the Drum Driver PCB (UN4) and then perform step
4 and later steps. 4. Clear the error in service
mode (COPIER> FUNCTION> CLEAR> ERR), and then
turn OFF and then ON the main power. 5. Replace the
toner (reinstall the removed Toner Container) at least once
in user mode (Adjustment/ Maintenance> Replace
Specified Toner), and check that toner replacement can be
performed normally.
Error in Y Toner Identify the cause of the error whether it is due to
Container Cam HP mechanical problem to open/close the Toner Cap or
Sensor (PS5) problem at the Toner Container Cam HP Sensor side. 1.
Unable to detect the Check if the Toner Container Cam HP Sensor is soiled
change in the Toner and the installation of the sensor. 2. Rotate the Set-on
E025- Container Cam HP Drive Shaft a little with the attached tool, and check the
01B0 Sensor status (OFF -> service mode (COPIER> I/O> DCON> P024 bit4) to see
ON) when closing the that the output value of the sensor is changed. Since it is
Toner Cap so that open difficult to check the screen while rotating it, repeat the
and close status of the operation to rotate it a little and check the screen until the
Toner Cap cannot be value is changed. If it is normal, the output value of the
judged. sensor is changed when opening/closing the Toner Cap.
18

4 and later steps. 4. Clear the error in service
turn OFF and then ON the main power. 5. Replace the
in user mode (Adjustment/ Maintenance> Replace
Specified Toner), and check that toner replacement can be
performed normally.
Identify the cause of the error whether it is due to link
mechanism to open the Toner Container Inner Cover or
problem at the Toner Container Inner Cover Sensor side.
1. Perform the user mode (Adjustment/Maintenance>
Replace Specified Toner) to check if the Toner Container
Inner Cover opens normally (damage, slide of shaft area,
etc.). 2. Check if the Toner Container Inner Cover Sensor
is soiled and the installation of the sensor. 3. Check the
that the output value of the Toner Container Inner Cover
Error in Cover Sensor
Sensor is changed normally when opening/ closing the
(PS13) in Y Toner
Toner Container Inner Cover. If it is normal, the value
Container
becomes 0 by rotating the Set-on Drive Shaft with the
E025- Unable to detect opening
attached tool and opening the Toner Container Inner
01C0 of the Toner Container
Cover. When closing the Toner Container Inner Cover by
Inner Cover when
hand, it becomes 1. 3-1. When the Toner Container Inner
removing the Toner
Cover is not opened although the Set-on Drive Shaft
Container.
rotates, check the drive system from upstream (Set-on
Drive Unit -> Hopper Unit -> Bottle Base Unit -> Toner
Container Inner Cover Unit). If it is damaged, replace the
damaged part and then perform step 5 and later steps. 3-
2. When the output value is not changed normally although
the Toner Container Inner Cover can be opened/ closed,
check the Sensor Harness (to see if the harness is caught,
disconnected or physically removed, *including the Relay
Connector). If there is no problem, replace the sensor.
After checking the output value in step 3, perform step 5
19
and later steps. 4. If the problem is not solved by replacing

the foregoing part, replace the Drum Driver PCB (UN4)
and then perform step 5 and later steps. 5. Clear the error
in service mode (COPIER> FUNCTION> CLEAR> ERR),
and then turn OFF and then ON the main power. 6.
Replace the toner (reinstall the removed Toner Container)
at least once in user mode (Adjustment/ Maintenance>
Replace Specified Toner), and check that toner
replacement can be performed normally.
etc.) If the manual rotating operation results in NG,
perform the following because it’s due to mechanical
overload. If there is no problem, go to step 5. 2. Remove
the Delivery Tray to check the position of the projection
attached at the back of the gear in the Hopper Assembly.
Compare with the gear that works properly. If the position
Error in lock of the M
of the projection is displaced, check the following. Check
Toner Container Motor
E025- the lever to open/close the Toner Small Cover (to see if
The M Toner Container
0200 the operation is smooth, no damage with the lever, the
Motor is detected to be
lever works OK (no wrong move to up/down). If the lever is
locked / lock detection.
faulty, replace the lever. 3. Remove the Main Drive Unit to
check the unit (to see damage, etc.) If it’s results in NG,
replace the Main Drive Unit. 4. Manually turn the gear on
the cam in the hopper unit to check the rotation. If it’s
results in NG, replace the Set-on Hopper Unit. 5. (If the
above measures do not solve the problem) Replace the
Toner Container Motor (M10). Replace the Drum Driver
PCB (UN4).
failed to rotate, check the drive (to see damage of the
gear, etc.) If it’s results in NG, replace the Main Drive Unit.
3. If the Main Drive Unit side failed to rotate while the Drive
rotates, turn the Set-on Hopper Unit to check the rotating
Timeout error in detection
operation. If it’s results in NG, replace the Set-on Hopper
of M Toner Bottle
Unit. 4. If both the Main Drive Unit and the Set-on Hooper
Seal/Release Sensor
Unit rotates together once the Main Drive Unit is manually
Failure in detection about
E025- rotated while sealing/releasing of the container works
the changes of ON =>
0210 properly, check the sensor harness (to see if the harness
OFF => ON with the
is caught, disconnected or physically removed). 5. Replace
sensor when the cap of
the sensor which has been checked in step 4. 6. (If the
the M Toner Container
above measures do not solve the problem,) Replace the
was sealed/released.
Drum Driver PCB (UN4). NOTE: When checking the
operation after performing the remedy, go through the
following to clear the
perform the toner replacement operation (from toner
20
removal to reset/recovery) from the Control Panel at least

once, and check that the replacement operation can be
performed normally.
1. Check if the Small Door can be closed. 2. Close the
Small Door and turn OFF and then ON the power to check
M Mismatched phase
recovery. 3. Check the installation of the Open/Close
Set-on Unit detects
E025- Sensor of the Small Door (to see if it’s installed at the
opening of the M Toner
0220 correct position). 4. Check the Sensor Harness (to see if
the harness is caught, disconnected or physically
Small Door.
removed). 5. (If the above measures do not solve the
problem,) Replace the Drum Driver PCB (UN4).
mechanical problem to open/close the Toner Cap or
problem at the Toner Container Cam HP Sensor side. 1.
Check if the Toner Container Cam HP Sensor is soiled
and the installation of the sensor. 2. Rotate the Set-on
Drive Shaft a little with the attached tool, and check the
that the output value of the sensor is changed. Since it is
difficult to check the screen while rotating it, repeat the
operation to rotate it a little and check the screen until the
value is changed. If it is normal, the output value of the
sensor is changed when opening/closing the Toner Cap.
Error in M Toner
Container Cam HP
Sensor (PS6)
change in the Toner
E025- Container Cam HP
02A0 Sensor status (ON ->
OFF) when opening the
Toner Cap so that open
and close status of the
Toner Cap cannot be
judged.
4 and later steps. 4. Clear the error in service mode
(COPIER> FUNCTION> CLEAR> ERR), and then turn
OFF and then ON the main power. 5. Replace the toner
(reinstall the removed Toner Container) at least once in
user mode (Adjustment/ Maintenance> Replace Specified
Toner), and check that toner replacement can be
performed normally.

21

mechanical problem to open/close the Toner Cap or problem
at the Toner Container Cam HP Sensor side. 1. Check if the
Toner Container Cam HP Sensor is soiled and the
installation of the sensor. 2. Rotate the Set-on Drive Shaft a
little with the attached tool, and check the service mode
(COPIER> I/O> DCON> P024 bit5) to see that the output
value of the sensor is changed. Since it is difficult to check
the screen while rotating it, repeat the operation to rotate it a
little and check the screen until the value is changed. If it is
normal, the output value of the sensor is changed when
opening/closing the Toner Cap. Even if it is normal, be sure
Error in M Toner Container
to perform step 4 and later steps. 2-1. If there is an error in
Cam HP Sensor (PS6)
rotation of the Set-on Drive Shaft, check the drive system
such as gears. If it is damaged, replace the Set-on Drive Unit
change in the Toner
and then perform step 4 and later steps. 2-2. When the Set-
E025- Container Cam HP Sensor
on Drive Unit is not driven although the Set-on Drive Shaft
02B0 status (OFF -> ON) when
rotates, check if it is driven by removing the Hopper Unit. If it
closing the Toner Cap so
is not driven, replace the Hopper Unit and then perform step
that open and close status
4 and later steps. 2-3. When the output value of the sensor
of the Toner Cap cannot
is not changed although the Set-on Drive Unit is driven,
be judged.
disconnected or physically removed). If there is no problem,
replace the sensor. After checking the output value in step 2,
perform step 4 and later steps. 3. If the problem is not solved
by replacing the foregoing parts, replace the Drum Driver
PCB (UN4) and then perform step 4 and later steps. 4. Clear
the error in service mode (COPIER> FUNCTION> CLEAR>
ERR), and then turn OFF and then ON the main power. 5.
Replace the toner (reinstall the removed Toner Container) at
least once in user mode (Adjustment/ Maintenance>
Replace Specified Toner), and check that toner replacement
can be performed normally.
problem at the Toner Container Inner Cover Sensor side. 1.
Perform the user mode (Adjustment/Maintenance> Replace
Specified Toner) to check if the Toner Container Inner Cover
opens normally (damage, slide of shaft area, etc.). 2. Check
(PS14) in M Toner
if the Toner Container Inner Cover Sensor is soiled and the
Container
installation of the sensor. 3. Check the service mode
value of the Toner Container Inner Cover Sensor is changed
Inner Cover when
normally when opening/ closing the Toner Container Inner
removing the Toner
Cover. If it is normal, the value becomes 0 by rotating the
Container.
Set-on Drive Shaft with the attached tool and opening the
Toner Container Inner Cover. When closing the Toner
Container Inner Cover by hand, it becomes 1. 3-1. When the
Toner Container Inner Cover is not opened although the Set-
on Drive Shaft rotates, check the drive system from
22
upstream (Set-on Drive Unit -> Hopper Unit -> Bottle Base
Unit -> Toner Container Inner Cover Unit). If it is damaged,
replace the damaged part and then perform step 5 and later
steps. 3-2. When the output value is not changed normally
although the Toner Container Inner Cover can be opened/
closed, check the Sensor Harness (to see if the harness is
caught, disconnected or physically removed, *including the
Relay Connector). If there is no problem, replace the sensor.
After checking the output value in step 3, perform step 5 and
later steps. 4. If the problem is not solved by replacing the
foregoing parts, replace the Drum Driver PCB (UN4) and
then perform step 5 and later steps. 5. Clear the error in
service mode (COPIER> FUNCTION> CLEAR> ERR), and
then turn OFF and then ON the main power. 6. Replace the
in user mode (Adjustment/ Maintenance> Replace Specified
Toner), and check that toner replacement can be performed
normally.
etc.) If the manual rotating operation results in NG, perform
the following because it’s due to mechanical overload. If
there is no problem, go to step 5. 2. Remove the Delivery
Tray to check the position of the projection attached at the
back of the gear in the Hopper Assembly. Compare with the
Error in lock of the C gear that works properly. If the position of the projection is
Toner Container Motor displaced, check the following. Check the lever to
E025-
The C Toner Container open/close the Toner Small Cover (to see if the operation is
0300
Motor is detected to be smooth, no damage with the lever, the lever works OK (no
locked / lock detection. wrong move to up/down). If the lever is faulty, replace the
lever. 3. Remove the Main Drive Unit to check the unit (to
see damage, etc.) If it’s results in NG, replace the Main Drive
Unit. 4. Manually turn the gear on the cam in the hopper unit
to check the rotation. If it’s results in NG, replace the Set-on
Hopper Unit. 5. (If the above measures do not solve the
problem) Replace the Toner Container Motor (M11).
Timeout error in detection
failed to rotate, check the drive (to see damage of the gear,
of C Toner Bottle
etc.) If it’s results in NG, replace the Main Drive Unit. 3. If the
Seal/Release Sensor
Main Drive Unit side failed to rotate while the Drive rotates,
Failure in detection about
E025- turn the Set-on Hopper Unit to check the rotating operation.
the changes of ON =>
0310 If it’s results in NG, replace the Set-on Hopper Unit. 4. If both
OFF => ON with the
the Main Drive Unit and the Set-on Hooper Unit rotates
sensor when the cap of
together once the Main Drive Unit is manually rotated while
the C Toner Container
sealing/releasing of the container works properly, check the
was sealed/released.
sensor harness (to see if the harness is caught,
disconnected or physically removed). 5. Replace the sensor
23
which has been checked in step 4. 6. (If the above measures

do not solve the problem,) Replace the Drum Driver PCB
(UN4). NOTE: When checking the operation after performing
the remedy, go through the following to clear the
perform the toner replacement operation (from toner removal
to reset/recovery) from the Control Panel at least once, and
check that the replacement operation can be performed
normally.
1. Check if the Small Door can be closed. 2. Close the Small
Door and turn OFF and then ON the power to check
C Mismatched phase
recovery. 3. Check the installation of the Open/Close Sensor
Set-on Unit detects
E025- of the Small Door (to see if it’s installed at the correct
opening of the C Toner
0320 position). 4. Check the Sensor Harness (to see if the
Small Door.
(If the above measures do not solve the problem,) Replace
little with the attached tool, and check the service
mode (COPIER> I/O> DCON> P024 bit6) to see that the
output value of the sensor is changed. Since it is difficult to
check the screen while rotating it, repeat the operation to
rotate it a little and check the screen until the value is
changed. If it is normal, the output value of the sensor is
Error in C Toner Container
changed when opening/closing the Toner Cap. Even if it is
Cam HP Sensor (PS7)
normal, be sure to perform step 4 and later steps. 2-1. If
there is an error in rotation of the Set-on Drive Shaft, check
change in the Toner
the drive system such as gears. If it is damaged, replace the
Set-on Drive Unit and then perform step 4 and later steps. 2-
03A0 status (ON -> OFF) when
2. When the Set-on Drive Unit is not driven although the Set-
opening the Toner Cap so
on Drive Shaft rotates, check if it is driven by removing the
Hopper Unit. If it is not driven, replace the Hopper Unit and
then perform step 4 and later steps. 2-3. When the output
be judged.
value of the sensor is not changed although the Set-on Drive
Unit is driven, check the Sensor Harness (to see if the
harness is caught, disconnected or physically removed). If
there is no problem, replace the sensor. After checking the
output value in step 2, perform step 4 and later steps. 3. If
the problem is not solved by replacing the foregoing parts,
replace the Drum Driver PCB (UN4) and then perform step 4
and later steps. 4. Clear the error in service
turn OFF and then ON the main power. 5. Replace the toner
(reinstall the removed Toner Container) at least once in user
24
mode (Adjustment/ Maintenance> Replace Specified Toner),

and check that toner replacement can be performed
normally.
opening/closing the Toner Cap. Even if it is normal, be sure
Error in C Toner Container
to perform step 4 and later steps. 2-1. If there is an error in
Cam HP Sensor (PS7)
rotation of the Set-on Drive Shaft, check the drive system
such as gears. If it is damaged, replace the Set-on Drive Unit
change in the Toner
and then perform step 4 and later steps. 2-2. When the Set-
on Drive Unit is not driven although the Set-on Drive Shaft
03B0 status (OFF -> ON) when
rotates, check if it is driven by removing the Hopper Unit. If it
closing the Toner Cap so
is not driven, replace the Hopper Unit and then perform step
be judged.
problem at the Toner Container Inner Cover Sensor side. 1.
Perform the user mode (Adjustment/Maintenance> Replace
(PS15) in C Toner
Specified Toner) to check if the Toner Container Inner Cover
Container
opens normally (damage, slide of shaft area, etc.). 2. Check
if the Toner Container Inner Cover Sensor is soiled and the
installation of the sensor. 3. Check the service mode
Inner Cover when
removing the Toner
Container.
25

normally.
etc.) If the manual rotating operation results in NG, perform
the following because it’s due to mechanical overload. If
there is no problem, go to step 5. 2. Remove the Delivery
Tray to check the position of the projection attached at the
back of the gear in the Hopper Assembly. Compare with the
Error in lock of the Bk gear that works properly. If the position of the projection is
Toner Container Motor displaced, check the following. Check the lever to
E025-
The Bk Toner Container open/close the Toner Small Cover (to see if the operation is
0400
Motor is detected to be smooth, no damage with the lever, the lever works OK (no
locked / lock detection. wrong move to up/down). If the lever is faulty, replace the
lever. 3. Remove the Main Drive Unit to check the unit (to
see damage, etc.) If it’s results in NG, replace the Main Drive
Unit. 4. Manually turn the gear on the cam in the hopper unit
to check the rotation. If it’s results in NG, replace the Set-on
Hopper Unit. 5. (If the above measures do not solve the
problem) Replace the Toner Container Motor (M12).
Timeout error in detection 1. Use the attached tool to manually rotate the Main Drive
of Bk Toner Bottle Unit to check the operation. 2. If the Main Drive Unit side
Seal/Release Sensor failed to rotate, check the drive (to see damage of the gear,
E025- Failure in detection about etc.) If it’s results in NG, replace the Main Drive Unit. 3. If the
0410 the changes of ON => Main Drive Unit side failed to rotate while the Drive rotates,
OFF => ON with the turn the Set-on Hopper Unit to check the rotating operation.
sensor when the cap of If it’s results in NG, replace the Set-on Hopper Unit. 4. If both
the Bk Toner Container the Main Drive Unit and the Set-on Hooper Unit rotates
26
was sealed/released. together once the Main Drive Unit is manually rotated while
sealing/releasing of the container works properly, check the
sensor harness (to see if the harness is caught,
disconnected or physically removed). 5. Replace the sensor
which has been checked in step 4. 6. (If the above measures
do not solve the problem,) Replace the Drum Driver PCB
(UN4). NOTE: When checking the operation after performing
the remedy, go through the following to clear the error:
COPIER>FUNCTION>CLEAR>ERR; then, turn OFF and
then ON the power. After performing the remedy, perform
the toner replacement operation (from toner removal to
reset/recovery) from the Control Panel at least once, and
check that the replacement operation can be performed
normally.
1. Check if the Small Door can be closed. 2. Close the Small
Door and turn OFF and then ON the power to check
Bk Mismatched phase
recovery. 3. Check the installation of the Open/Close Sensor
Set-on Unit detects
E025- of the Small Door (to see if it’s installed at the correct
opening of the Bk Toner
0420 position). 4. Check the Sensor Harness (to see if the
Small Door.
(If the above measures do not solve the problem,) Replace
Error in Bk Toner the screen while rotating it, repeat the operation to rotate it a
Container Cam HP Sensor little and check the screen until the value is changed. If it is
(PS8) normal, the output value of the sensor is changed when
Unable to detect the opening/closing the Toner Cap. Even if it is normal, be sure
change in the Toner to perform step 4 and later steps. 2-1. If there is an error in
E025-
Container Cam HP Sensor rotation of the Set-on Drive Shaft, check the drive system
04A0
status (ON -> OFF) when such as gears. If it is damaged, replace the Set-on Drive Unit
opening the Toner Cap so and then perform step 4 and later steps. 2-2. When the Set-
that open and close status on Drive Unit is not driven although the Set-on Drive Shaft
of the Toner Cap cannot rotates, check if it is driven by removing the Hopper Unit. If it
be judged. is not driven, replace the Hopper Unit and then perform step
27

Error in Bk Toner opening/closing the Toner Cap. Even if it is normal, be sure
Container Cam HP Sensor to perform step 4 and later steps. 2-1. If there is an error in
(PS8) rotation of the Set-on Drive Shaft, check the drive system
Unable to detect the such as gears. If it is damaged, replace the Set-on Drive Unit
change in the Toner and then perform step 4 and later steps. 2-2. When the Set-
E025-
Container Cam HP Sensor on Drive Unit is not driven although the Set-on Drive Shaft
04B0
status (OFF -> ON) when rotates, check if it is driven by removing the Hopper Unit. If it
closing the Toner Cap so is not driven, replace the Hopper Unit and then perform step
that open and close status 4 and later steps. 2-3. When the output value of the sensor
of the Toner Cap cannot is not changed although the Set-on Drive Unit is driven,
be judged. check the Sensor Harness (to see if the harness is caught,
Error in Cover Sensor mechanism to open the Toner Container Inner Cover or
(PS16) in Bk Toner problem at the Toner Container Inner Cover Sensor side. 1.
Container Perform the user mode (Adjustment/Maintenance> Replace
E025- Unable to detect opening Specified Toner) to check if the Toner Container Inner Cover
04C0 of the Toner Container opens normally (damage, slide of shaft area, etc.). 2. Check
Inner Cover when if the Toner Container Inner Cover Sensor is soiled and the
removing the Toner installation of the sensor. 3. Check the service mode
Container. (COPIER> I/O> DCON> P024 bit11) to see that the output
28

normally.
1. Check the damage of the Developing Coupling. If it’s
damaged, replace the Developing Assembly. 2. Check the
Error in supply with Y damage of the coupling (with the Developing Assembly) at
Developing Assembly the Host Machine side. If it’s damaged, remove the Main
Failure in detection about Drive Unit to replace the coupling. 3. Turn the motor as a
the changes of ON => single unit while the Drum/ Developing Assembly is removed
E027-
OFF => ON with the to check rotation of the Main Drive Unit. If it does not rotate,
0100
sensor which detects a full replace the Motor. If the above measures do not solve the
rotation of the supply problem, replace the Drum Driver PCB (UN4). If there still
screw within the specified remains the problem, replace the Main Drive Unit. 4.
period of time. Remove the Hopper Unit and manually turn the Supply Input
Gear to check rotation. If it’s results in NG, replace the
Hopper Unit.

Error in supply with M 1. Check the damage of the Developing Coupling. If
Developing Assembly it’s damaged, replace the Developing Assembly. 2.
Failure in detection about the Check the damage of the coupling (with the
E027- changes of ON => OFF => ON Developing Assembly) at the Host Machine side. If it’s
0200 with the sensor which detects a damaged, remove the Main Drive Unit to replace the
full rotation of the supply screw coupling. 3. Turn the motor as a single unit while the
within the specified period of Drum/ Developing Assembly is removed to check
time. rotation of the Main Drive Unit. If it does not rotate,
29
replace the Motor. If the above measures do not solve

the problem, replace the Drum Driver PCB (UN4). If
there still remains the problem, replace the Main Drive
Unit. 4. Remove the Hopper Unit and manually turn
the Supply Input Gear to check rotation. If it’s results
in NG, replace the Hopper Unit.
1. Check the damage of the Developing Coupling. If
it’s damaged, replace the Developing Assembly. 2.
Check the damage of the coupling (with the
Error in supply with C Developing Assembly) at the Host Machine side. If it’s
Developing Assembly damaged, remove the Main Drive Unit to replace the
Failure in detection about the coupling. 3. Turn the motor as a single unit while the
E027- changes of ON => OFF => ON Drum/ Developing Assembly is removed to check
0300 with the sensor which detects a rotation of the Main Drive Unit. If it does not rotate,
full rotation of the supply screw replace the Motor. If the above measures do not solve
within the specified period of the problem, replace the Drum Driver PCB (UN4). If
time. there still remains the problem, replace the Main Drive
1. Check the damage of the Developing Coupling. If
it’s damaged, replace the Developing Assembly. 2.
Check the damage of the coupling (with the
Error in supply with Bk Developing Assembly) at the Host Machine side. If it’s
Developing Assembly damaged, remove the Main Drive Unit to replace the
Failure in detection about the coupling. 3. Turn the motor as a single unit while the
E027- changes of ON => OFF => ON Drum/ Developing Assembly is removed to check
0400 with the sensor which detects a rotation of the Main Drive Unit. If it does not rotate,
full rotation of the supply screw replace the Motor. If the above measures do not solve
within the specified period of the problem, replace the Drum Driver PCB (UN4). If
time. there still remains the problem, replace the Main Drive
1. Check if the cable of the Registration Shutter
ITB light intensity error
Solenoid (SL1) is open circuit. 2. Check if the cable of
The reflected value from ITB
E029- the Patch Sensor (Front, Rear) (UN47, 48) is open
was lower than the lower limit
0003 circuit. 3. Check the installation of the ITB Unit. 4.
when adjusting the light intensity
Replace the Patch Sensor Unit. 5. Replace the
of patch LED.
Registration Shutter Solenoid (SL1).
ASSIST Counter failed to work
E032-
Detection of short-circuit with Check the cable (to see if it’s disconnected)
0001
the Count Pulse Signal
Error in Transparency Sensor 1. Check installation or soil of the Transparency
When the power is ON or the Sensor (UN51) and the prism. 2. Check the Sensor
E045-
door is closed, the light failed to Harness (to see if the harness is caught, disconnected
0000
be back although there is no or physically removed). 3. Replace the Transparency
paper. Sensor. 4. Replace the Pickup Feed Driver PCB
30
(UN2).
1. Check installation of the Drum Unit. 2. Check if
Abnormal current run to the Y there is failure in grounding contact at the Drum Unit
Drum side (such as loosened screw which secures the plate
E061-
Abnormal current run to the Y at the contact point). 3. Check if there is failure in
0001
Drum (small current level or no grounding contact with the Drum at Process Unit side.
drum is found) 4. Replace the Drum Unit. 5. Replace the Pre-
exposure LED PCB (UN23,UN24).
1. Check with the Host Machine which generates an
error to check if a wrong cartridge (which is different
Abnormal current run to the Y
from the initialized cartridge) is installed. 2. Check if
Drum
there is failure in grounding contact at the Drum Unit
E061- The change in current level for Y
side (such as loosened screw which secures the plate
00E0 Drum film thickness detection is
at the contact point) 3. Check if there is failure in
too much compared to the
grounding contact with the Drum at Process Unit side.
previous time.
4. Replace the Drum Unit. 5. Replace the Pre-
Abnormal current run to the M there is failure in grounding contact at the Drum Unit
E061-
Abnormal current run to the M at the contact point). 3. Check if there is failure in
0101
Abnormal current run to the M
Drum
E061- The change in current level for
01E0 M Drum film thickness detection
is too much compared to the
previous time.
Abnormal current run to the Y
at the contact point). 3. Check if there is failure in
Drum
grounding contact with the Drum at the Process Unit
E061- Abnormal initial current level at
side. 4. Forced initialization in Service Mode: COPIER
01F0 the time of initialization of the Y
> FUNCTION > DPC > DRMRSETY: execution of the
Drum film thickness (large
color causing the error. 5. Replace the Drum Unit. 6.
current level)
Check the primary transfer voltage value (if it’s not
appropriate, turn OFF and then ON the main power to
forcibly execute the ATVC control).
Abnormal current run to the Y 1. Check installation of the Drum Unit. 2. Check if
E061-
Drum there is failure in grounding contact at the Drum Unit
01F1
Abnormal initial current level at side (such as loosened screw which secures the plate
31
the time of initialization of the Y at the contact point). 3. Check if there is failure in
Drum film thickness (small grounding contact with the Drum at Process Unit side.
current level) 4. Forced initialization in Service Mode: COPIER >
FUNCTION > DPC > DRMRSETY: execution of the
color causing the error) 5. Replace the Drum Unit. 6.
Replace the Pre-exposure LED PCB (UN23,UN24).
Abnormal current run to the C there is failure in grounding contact at the Drum Unit
E061-
Abnormal current run to the C at the contact point). 3. Check if there is failure in
0201
Abnormal current run to the C
Drum
02E0 C Drum film thickness detection
previous time.
Drum
02F0 the time of initialization of the M
> FUNCTION > DPC > DRMRSETM: execution of the
current level)

Drum
02F1 the time of initialization of the M
4. Forced initialization in Service Mode: COPIER >
Drum film thickness (small
FUNCTION > DPC > DRMRSETM: execution of the
current level)
E061- Abnormal current run to the Bk 1. Check installation of the Drum Unit. 2. Check if
0301 Drum there is failure in grounding contact at the Drum Unit
32
Abnormal current run to the Bk side (such as loosened screw which secures the plate
Drum (small current level or no at the contact point). 3. Check if there is failure in
drum is found) grounding contact with the Drum at Process Unit side.
Abnormal current run to the Bk
Drum
03E0 Bk Drum film thickness detection
previous time.
Drum
03F0 the time of initialization of the C
> FUNCTION > DPC > DRMRSETC: execution of the
current level)
Drum
03F1 the time of initialization of the C
4. Forced initialization in Service Mode: COPIER >
Drum film thickness (small
FUNCTION > DPC > DRMRSETC: execution of the
current level)
Abnormal current run to the Bk
Drum
04F0 the time of initialization of the Bk
> FUNCTION > DPC > DRMRSETK: execution of the
current level)
Abnormal current run to the Bk 1. Check installation of the Drum Unit. 2. Check if
E061-
Drum there is failure in grounding contact at the Drum Unit
04F1
Abnormal initial current level at side (such as loosened screw which secures the plate
33
the time of initialization of the Bk at the contact point). 3. Check if there is failure in
Drum film thickness (small grounding contact with the Drum at Process Unit side.
current level) 4. Forced initialization in Service Mode: COPIER >
FUNCTION > DPC > DRMRSETK: execution of the
Error in disengagement
operation 1. Check if the ITB Connector is physically removed.
E074- Primary Transfer Detachment 2. Replace the Primary Transfer Detachment Motor
0001 Sensor 1 failed to be detected (M15) and its Drive Assembly (the gear, Drive Shaft,
for 2 sec at the time of Mounting Plate, etc.).
disengagement operation
Error in engagement operation
1. Check if the ITB Connector is physically removed.
Primary Transfer Detachment
E074- 2. Replace the Primary Transfer Detachment Motor
Sensor 2 failed to be detected
0002 (M15) and its Drive Assembly (the gear, Drive Shaft,
for 2 sec at the time of
Mounting Plate, etc.).
engagement operation
Error in Sensor
Both Primary Transfer
1. Check connection of the connector with the ITB
E074- Detachment Sensor 1 and 2
Unit. 2. Replace the Primary Transfer Detachment
0003 (PS22,PS23) are detected at the
Sensor 1 and 2 (PS22,PS23)
time of engagement/
disengagement operation
Timeout error in searching ITB 1. Check if the ITB Connector is physically removed.
steering HP 2. Check if the cable of the ITB Unit is open circuit
E075- Unable to detect change (Low -> (including the inside of the ITB Unit). 3. Replace the
0002 High or High -> Low) of ITB ITB Displacement Control Motor (M14) and its Drive
Steering Sensor Signal although Assembly (the gear, Drive Shaft, Mounting Plate, etc.).
10 sec has passed. 4. Replace the DC Controller PCB (UN1).
1. Correct the displacement of the ITB. (Procedures
are shown below.) 2. Replace the ITB. 3. Replace the
Secondary Transfer Roller. a) Place paper and
remove the ITB Unit. b) Lift the front left side up
Error in full displacement of ITB (where the Cleaner and Motor are located) and hold
(rear) the ITB Unit as if to twist it. c) Turn the Motor
E075-
ITB Displacement Sensor counterclockwise as if to make 2 to 3 rounds of the
0003
detects full displacement ITB. d) As the ITB is getting closer to the center, align
position at the rear. the edge of the ITB with the marking line. NOTE: This
symptom is likely to occur if the machine is not
installed on the level (the left-rear is higher). Check if
the machine is installed on the level. If this symptom
still occurs, perform steps 2 and 3.
Error in combination of ITB 1. Check if the ITB Connector is physically removed.
Displacement Sensors 2. Check if the cable of the ITB Unit is open circuit
E075-
Failed to determine position due (including the inside of the ITB Unit). 3. Replace the
0004
to combination of the ITB ITB Displacement Control Motor (M14) and its Drive
Displacement Sensors (PS25 - Assembly (the gear, Drive Shaft, Mounting Plate, etc.).
34
PS28) (faulty sensor) 4. Replace the DC Controller PCB (UN1).

Error/failure in searching ITB
steering HP 1. Check if the ITB Connector is physically removed.
Failed to detect correct HP 2. Check if the cable of the ITB Unit is open circuit
E075- position although the change (including the inside of the ITB Unit). 3. Replace the
0005 (Low -> High or High -> Low) of ITB Displacement Control Motor (M14) and its Drive
the ITB Steering Sensor Signal Assembly (the gear, Drive Shaft, Mounting Plate, etc.).
can be detected (execute retry 4. Replace the DC Controller PCB (UN1).
twice)
Timeout error in searching ITB
equilibrium position
The equilibrium position could 1. Turn OFF and then ON the power. 2. Replace the
E075-
not be found although 11 Secondary Transfer Inner Roller. 3. Replace the ITB
0006
minutes have passed when Unit.
searching ITB equilibrium
position.

Interruption error in searching ITB
After turning OFF and then ON the power,
E075- equilibrium position
execute COPIER>FUNCTION>MISC-P>ITB-
0007 Door open was detected while executing
INIT, and check that OK is displayed.
COPIER>FUNCTION>MISC-P>ITB-INIT.
1. Correct the displacement of the ITB.
(Procedures are shown below.) 2. Replace
the ITB. 3. Replace the Secondary Transfer
Roller. a) Place paper and remove the ITB
Unit. b) Lift the rear left side up (where the
cleaner is located; opposite to the motor) and
Error in full displacement of ITB (front) hold the ITB Unit as if to twist it. c) Turn the
E075-
ITB Displacement Sensor detects full Motor counterclockwise as if to make 2 to 3
0103
displacement position at the front. rounds of the ITB. d) As the ITB is getting
closer to the center, align the edge of the ITB
with the marking line. NOTE: This symptom is
likely to occur if the machine is not installed
on the level (the left-front is higher). Check if
the machine is installed on the level. If this
symptom still occurs, perform steps 2 and 3.
BD error of YM-side Scanner
Description Failure in detection of BD
1. Turn OFF and then ON the power. 2.
E100- signal even though the specified period
Check the connector of Laser Scanner Unit 1
0100 of time has passed when Laser Scanner
3. Replace Laser Scanner Unit 1.
Unit 1 (YM laser) is started or making
prints.
BD error of CBk-side Scanner 1. Turn OFF and then ON the power. 2.
E100-
Failure in detection of BD signal even Check the connector of Laser Scanner Unit 2.
0300
though the specified period of time has 3. Replace Laser Scanner Unit 2.
35
passed when Laser Scanner Unit 2 (CBk

laser) is started or making prints.
BD cycle error Check connection of harness on the Laser
E100-
When the BD cycle count value is not Scanner Unit. 3. Replace the Laser Scanner
B000
within the specified range. Unit. 4. Replace the DC Controller PCB
(UN1). 5. Replace the harness.
Faulty EEPROM of YM-side Scanner
In the case of an error in reading
E102- EEPROM in the Laser Driver (YM) or in
Check the connector of the Laser Scanner
0101 the case of a wrong Laser Scanner Unit
Unit 1 3. Replace the Laser Scanner Unit 1.
which does not match with the Host
Machine.
Faulty EEPROM of CBk-side Scanner
In the case of an error in reading
EEPROM of the Laser Driver (CBk), in
E102- the case of failure in reading the correct
Check the connector of Laser Scanner Unit 2.
0301 information (laser, etc.) from EEPROM,
or in the case of a wrong Laser Scanner
which does not match with the Host
Machine.
With the Laser Scanners at YM side and Check the parts number of the Laser Scanner
CK side, the laser driver IDs were Unit. Replace the Laser Scanner Unit to make
different the following combinations. YM side: For iR-
E103- The model IDs were different between ADVC5255 and C5250, CK side: For
0001 the YM side and CK side when reading iRADVC5255 and C5250 (recommended) YM
the model ID from EEPROM. (Detection side: For iR-ADVC5051 and C5045, CK side:
is performed only with iR-ADVC5255, For iR-ADVC5051 and C5045 (operates
and C5250.) normally but not recommended)
Error in Polygon Motor of YM-side
Scanner (BD lock failed)
In the case of failure in detecting FG
E110- 1. Check the connector of Laser Scanner Unit
signal although the specified period of
0100 1. 2. Replace Laser Scanner Unit 1.
time has passed after the Scanner Motor
of Laser Scanner Unit 1 (YM laser) was
started.
Error in Polygon Motor of YM-side
Scanner (unreached speed)
E110- In the case of failure in detecting FG
Check the connector of Laser Scanner Unit 1
0101 signal while the Scanner Motor of Laser
Scanner Unit 1 (YM laser) is stably
rotating.
Error in Polygon Motor of CBk-side
Scanner (BD lock failed)
E110- 1. Check the connector of Laser Scanner Unit
In the case of failure in detecting FG
0300 2. 2. Replace Laser Scanner Unit 2.
signal although the specified period of
time has passed after the Scanner Motor
36
of Laser Scanner Unit 2 (CBk laser) was

started.
Error in Polygon Motor of CBk-side
Scanner (unreached speed) 1. Turn OFF and then ON the power. 2.
E110-
In the case of failure in detecting FG Check the connector of Laser Scanner Unit 2.
0301
signal while the Scanner Motor of Laser 3. Replace Laser Scanner Unit 2.
Scanner Unit 2 (CBk laser).
1. Check installation of the Dustproof Shutter
Drive. 2. Check if the connector of the Laser
Error in Dustproof Shutter Shutter Sensor (PS29) or the Laser Shutter
E112-
Failed to be at HP when it’s open (when Motor (M28) is removed (disconnected). 3.
0000
the Job is started). Check the status of Sensor Flag. 4. Replace
the HP Sensor, Replace the Laser Shutter
Motor (M28).
Error in Dustproof Shutter
Shutter Sensor (PS29) or the Laser Shutter
E112- Failure to be back to the HP although the
Motor (M28) is removed (disconnected). 3.
0001 specified period of time has passed when
Check the status of Sensor Flag. 4. Replace
closing.
Motor (M28).
Error in Dustproof Shutter Shutter Sensor (PS29) or the Laser Shutter
E112-
Failed to move from the HP when Motor (M28) is removed (disconnected). 3.
0002
opening (the Job is started) Check the status of Sensor Flag. 4. Replace
Motor (M28).

Error in IMG2
E193- Failure of LSI timing 1. Turn OFF and then ON the power. 2. Replace the DC
0001 adjustment circuit on the DC Controller PCB (UN2).
Controller PCB.
Error in communication of
HOB DMA mode
E197- 1. Turn OFF and then ON the power. 2. Replace the DC
Communication failure
0000 Controller PCB (UN1).
between CPU and LSI on the
DC Controller.
HOB single-shot mode
DC Controller PCB (UN1).
E197- Error in communication of 1. Turn OFF and then ON the power. 2. Replace the DC
37
0002 HOB single-shot mode Controller PCB (UN1).

Timeout error in HOB single-
shot mode
Timeout error in EHOB
1. Turn OFF and then ON the power. 2. Check
transmission-waiting
connection of harness on the target color side (YM/CK).
E197- Communication failure
3. Replace the DC Controller PCB (UN1). 4. Replace the
0080 between the DC Controller
Laser Scanner Unit. 5. Replace the harness on the
PCB (UN1) and Laser
target color side (YM/CK).
Scanner Unit.
reception-waiting
PCB (UN1) and Laser
Scanner Unit.
Timeout error in HOB
00A0 Controller PCB (UN1).
reception-waiting
00B0 Controller PCB (UN1).
Timeout error in the Motor
stop signal interruption
E197- reception 1. Turn OFF and then ON the power. 2. Replace the DC
00E0 Communication error Controller PCB (UN1).
DC Controller PCB
HOB DMA mode
DC Controller.
E197- HOB single-shot mode 1. Turn OFF and then ON the power. 2. Replace the DC
0101 Communication failure Controller PCB (UN1).
38

Timeout error in HOB single-
shot mode
PCB (UN1) and Laser
Scanner Unit.

1. Turn OFF and then ON the power. 2. Check connection
reception-waiting
of harness on the target color side (YM/CK). 3. Replace the
DC Controller PCB (UN1). 4. Replace the Laser Scanner
Unit. 5. Replace the harness on the target color side
PCB (UN1) and Laser
(YM/CK).
Scanner Unit.
E197- Communication failure 1. Turn OFF and then ON the power. 2. Replace the DC
01A0 between CPU and LSI on Controller PCB (UN1).
the DC Controller PCB
(UN1).
reception-waiting
01B0 between CPU and LSI on Controller PCB (UN1).
(UN1).
HOB DMA mode
between CPU and LSI on
the DC Controller.
39
between CPU and LSI on

(UN1).
0202 between CPU and LSI on Controller PCB (UN1).
(UN1).
single-shot mode
0203 between CPU and LSI on Controller PCB (UN1).
(UN1).
PCB (UN1) and Laser
(YM/CK).
Scanner Unit.
reception-waiting
PCB (UN1) and Laser
(YM/CK).
Scanner Unit.
02A0 between CPU and LSI on Controller PCB (UN1).
(UN1).
reception-waiting
02B0 between CPU and LSI on Controller PCB (UN1).
(UN1).
1. Disconnect and then connect the connectors (J103 and
J107) on the DC Controller PCB (UN1). 2. Disconnect and
E197- Feed Driver PCB then connect the connectors (J251 and J253) on the Feed
1001 disconnection Driver PCB (UN2). 3. Check that 3.3V power is supplied to
the Feed Driver PCB (UN2). 4. Replace the Feed Driver
PCB (UN2). 5. Replace the DC Controller PCB (UN1).
E197- Drum Driver PCB 1. Disconnect and then connect the connectors (J107 and
40
1002 disconnection J109) on the DC Controller PCB (UN1). 2. Disconnect and

then connect the connectors (J311 and J313) on the Drum
Driver PCB (UN4). 3. Check that 3.3V power is supplied to
the Drum Driver PCB (UN4). 4. Replace the Drum Driver
PCB (UN4). 5. Replace the DC Controller PCB (UN1).
1. Disconnect and then connect the connectors (J103 and
J106) on the DC Controller PCB (UN1). 2. Disconnect and
then connect the connectors (J201 and J202) on the
E197- Cassette Feed Driver PCB
Cassette Feed Driver PCB (UN3). 3. Check that 3.3V power
1003 disconnection
is supplied to the Cassette Feed Driver PCB (UN3). 4.
Replace the Cassette Feed Driver PCB (UN3). 5. Replace
the DC Controller PCB (UN1).
1. Disconnect and then connect the connector (J110) on the
DC Controller PCB (UN1). 2. Disconnect and then connect
E197- High Voltage PCB the connectors (J653 and 654) on the HVT1 PCB (UN16). 3.
1004 disconnection Check that 3.3V power is supplied to the HVT1 PCB
(UN16). 4. Replace the HVT1 PCB (UN16). 5. Replace the

1. Turn OFF and then ON the power. 2. Check the drive
Scanner HP error
of Scanner Motor. (Open the DF Unit to check the
E202- Scanner Unit error when
operation of Motor.) 3. Check the flag position of
0001 moving to the left side for HP
Scanner Home Position Sensor and Scanner Unit. 4.
check operation
Replace the Reader Controller PCB.
1. Turn OFF and then ON the power. 2. Check the drive
Scanner HP error
of Scanner Motor. (Open the DF Unit to check the
E202- Scanner Unit error when
operation of Motor.) 3. Check the flag position of
0002 moving to the right side for HP
Scanner Home Position Sensor and Scanner Unit. 4.
check operation
Glass HP error (This error 1. Turn OFF and then ON the power. 2. Check the drive
occurs on Duplex Color Image of Glass Shifting Motor. (Set the service mode: FEEDER
E202- Reader Unit-B1 only) > FUNCTION > MTR-CHK > 7. Then, set FEEDER >
0101 Glass error when moving to FUNCTION > MTR-ON.) 3. Check the flag position of
the left side for HP check Scanner Home Position Sensor and Scanner Unit. 4.
operation Replace the Reader Controller PCB.
Glass HP error (This error 1. Turn OFF and then ON the power. 2. Check the drive
occurs on Duplex Color Image of Glass Shifting Motor. (Set the service mode: FEEDER
E202- Reader Unit-B1 only) > FUNCTION > MTR-CHK > 7. Then, set FEEDER >
0102 Glass error when moving to FUNCTION > MTR-ON.) 3. Check the flag position of
the right side for HP check Scanner Home Position Sensor and Scanner Unit. 4.
operation Replace the Reader Controller PCB.
Power supply (24V) error 1. Turn OFF and then ON the power. 2. Check the
E227-
24V port error when the power connection between Reader and Printer, and check that
0001
is turned ON the Cable is not open-circuit. 3. Check the 24V port of
41
the Reader Controller PCB and DF Driver PCB. 4.

Check the power supply and Relay PCB on the Printer
side. 5. Replace the Reader Controller PCB and DF
Driver PCB.
1. Turn OFF and then ON the power. 2. Check the
connection between Reader and Printer, and check that
Power supply (24V) error the Cable is not open-circuit. 3. Check the 24V port of
E227-
24V port error when a job is the Reader Controller PCB and DF Driver PCB. 4.
0002
started Check the power supply and Relay PCB on the Printer
Driver PCB.
E227-
0003
ended Check the power supply and Relay PCB on the Printer
Driver PCB.
the Cable is not open-circuit. 3. Check the 24V port of
E227- Power supply (24V) error
the Reader Controller PCB and DF Driver PCB. 4.
0004 24V port error when loading
Check the power supply and Relay PCB on the Printer
Driver PCB.
E227-
24V port error when the power the Reader Controller PCB and DF Driver PCB. 4.
0101
of DF Unit is turned ON Check the power supply and Relay PCB on the Printer
Driver PCB.
E227-
0102
started in the DF Unit Check the power supply and Relay PCB on the Printer
Driver PCB.
E227-
0103
ended in the DF Unit Check the power supply and Relay PCB on the Printer
Driver PCB.
E240- Error in communication data Check connection of the connector. Check connection of
42
0000 When communication data the Sub PCB in the Controller Box. Check connection
error between the controller and replace the DC Controller PCB (UN1)/Main
and DC Controller PCB is Controller PCB.
detected.
Error in controller
communication
Check connection of the connector. Check connection of
No response after 1.5 minutes
E240- the Sub PCB in the Controller Box. Check connection
has passed since the print
0004 and replace the DC Controller PCB (UN1)/Main
request from the Main
Controller PCB 1.
Controller to the DC
Controller.
Timeout error in Dhalf request
No response after 1.5 minutes Check connection of the connector. Check connection of
E240- has passed since the auto the Sub PCB in the Controller Box. Check connection
0005 adjustment request from the and replace the DC Controller PCB (UN1)/Main
Main Controller to the DC Controller PCB 1.
Controller.
E246 System error Contact the service company office

EEPROM error
E248- the connection between Reader and Printer, and
Failure of power-on at EEPROM for
0001 check that the Cable is not open-circuit. 3.
the reader controller PCB (PCB1)
EEPROM error
E248- the connection between Reader and Printer, and
Failure of writing at EEPROM for the
0002 check that the Cable is not open-circuit. 3.
reader controller PCB (PCB1)
EEPROM error 1. Turn OFF and then ON the power. 2. Check
E248- Failure of reading after writing at the connection between Reader and Printer, and
0003 EEPROM for the reader controller check that the Cable is not open-circuit. 3.
PCB (PCB1) Replace the Reader Controller PCB.
Scanner Unit (Paper Front) VSYNC
signal error
the connection between Reader Controller PCB
Due to the VSYNC error in the
and Scanner Unit PCB (Paper Front), and check
Scanner Unit PCB (Paper Front)
E270- that the Cable is not open-circuit. 3. Check the
which communicates with Reader
0001 connection between Reader and Printer, and
Controller PCB, VSYNC signal is not
check that the Cable is not open-circuit. 4.
sent appropriately, so the image error
Replace the Reader Controller PCB. 5. Replace
occurs or the operation stops
the Scanner Unit (Paper Front).
abnormally.
E270- DDI HSYNC error 1. Turn OFF and then ON the power. 2. Check
0002 Due to the DDI hardware HSYNC the connection between Reader and Printer, and
43
signal error, VSYNC signal is not sent check that the Cable is not open-circuit. 3.
appropriately, so the image error Replace the DDI-S Cable between Reader and
occurs or the operation stops Printer. 4. Replace the Reader Controller PCB.
abnormally.
Scanner Unit (Paper Back) VSYNC
signal error (This error occurs on
Duplex Color Image Reader Unit-B1
only)
and Scanner Unit PCB (Paper Back), and check
Due to the VSYNC error in the
Scanner Unit PCB (Paper Back) which
communicates with Reader Controller
PCB, VSYNC signal is not sent
appropriately, so the image error
the Scanner Unit (Paper Back).
occurs or the operation stops
abnormally.
Communication error between Reader
Controller PCB and Scanner Unit
and Scanner Unit PCB (Paper Front), and check
(Paper Front)
Within specified time, communication
between Reader Controller PCB and
Scanner Unit (Paper Front) cannot be
made.
the Scanner Unit (Paper Front).
1. Check the connection between Reader
Controller PCB and Scanner Unit PCB (Paper
(Paper Front)
E280- Front), and check that the Cable is not open-
Disconnection of the cable between
0002 circuit. 2. Check the connection between Reader
the Reader Controller PCB and the
and Printer, and check that the Cable is not
Scanner Unit (Paper Front) was
open-circuit.
detected.
(Paper Back) (This error occurs on
and Scanner Unit PCB (Paper Back), and check
only)
Within specified time, communication
between Reader Controller PCB and
Scanner Unit (Paper Back) cannot be
the Scanner Unit (Paper Back).
made
1. Check the connection between Reader
(Paper Back) (This error occurs on
Controller PCB and Scanner Unit PCB (Paper
E280- Back), and check that the Cable is not open-
only)
0102 circuit. 2. Check the connection between Reader
Disconnection of the cable between
and Printer, and check that the Cable is not
the Reader Controller PCB and the
open-circuit.
Scanner Unit (Paper Back) was
detected.
44
1. Execute the service mode (COPIER >

FUNCTION > MISC-R > SCANLAMP) and
check that the LED of the Scanner Unit (Paper
Reading light intensity error
Front) is lit. 2. Check the connection between
E301- The light intensity was at the
Scanner Unit (Paper Front) and LED, and check
0001 reference level or below at paper front
that the Cable is not opencircuit. 3. Check the
shading.
connection between Reader Controller PCB and
Scanner Unit (Paper Front), and check that the
Cable is not open-circuit.
1. Check that the LED of the Scanner Unit
(Paper Back) is lit. 2. Check the connection
Reading light intensity error
between Scanner Unit (Paper Back) and LED,
E301- The light intensity was at the
and check that the Cable is not opencircuit. 3.
0002 reference level or below at paper back
Check the connection between Reader
shading.
Controller PCB and Scanner Unit (Paper Back),
and check that the Cable is not open-circuit.
(Paper Front) is lit. 2. Check the connection
between Scanner Unit (Paper Front) and LED,
Check the connection between Reader
Controller PCB and Scanner Unit (Paper Front),
Error in paper front white shading
and check that the Cable is not open-circuit. 4.
E302- Error in shading RAM access The
Check the condition of Shading White Plate of
0001 shading value is out of the specified
the Stream Read Glass (Paper Front)
range.
(scratches, dust, soil, etc.). 5. Check if Scanner
Unit (Paper Front) detects HP correctly. (If it
does not detect correctly, the Scanner Unit
reaches to the end when DF is opened.) 6.
Replace the Scanner Unit (Paper Front). 7.
(Paper Front) is lit. 2. Check the connection
between Scanner Unit (Paper Front) and LED,
Error in paper front black shading Check the condition of Shading White Plate of
E302- Error in shading RAM access The the Stream Read Glass (Paper Front)
0002 shading value is out of the specified (scratches, dust, soil, etc.). 4. Check if Scanner
range. Unit (Paper Front) detects HP correctly. (If it
does not detect correctly, the Scanner Unit
reaches to the end when DF is opened.) 5.
Replace the Scanner Unit (Paper Front). 6.

E302- Error in paper back white 1. Check that the LED of the Scanner Unit (Paper Back) is
0101 shading lit. 2. Check the connection between Scanner Unit (Paper
45
Error in shading RAM Back) and LED, and check that the Cable is not
access The shading value is opencircuit. 3. Check the connection between Reader
out of the specified range. Controller PCB and Scanner Unit PCB (Paper Back), and
check that the Cable is not open-circuit. 4. Check the
condition of Shading White Plate of the Scanner Glass
(Paper Back) (scratches, dust, soil, etc.). 5. Check if
Scanner Unit (Paper Back) detects HP correctly. 6.
Replace the Scanner Unit (Paper Back). 7. Replace the
Reader Controller PCB.
1. Check that the LED of the Scanner Unit (Paper Back) is
lit. 2. Check the connection between Scanner Unit (Paper
Error in paper back black
Back) and LED, and check that the Cable is not
shading
E302- opencircuit. 3. Check the condition of Shading White Plate
Error in shading RAM
0102 of the Scanner Glass (Paper Back) (scratches, dust, soil,
access The shading value is
etc.). 4. Check if Scanner Unit (Paper Back) detects HP
out of the specified range.
correctly. 5. Replace the Scanner Unit (Paper Back). 6.
Image process device error 1. Disconnect and then connect the connector on the
E315- Software error of image Main Controller PCB 2 (including SDRAM). 2. Replace the
000E process device was SDRAM. 3. Replace the HDD. 4. Replace the Main
detected. Controller PCB 2.
E351- Main Controller PCB 2 1. Disconnect and then connect the connector of the Main
0000 communication error Controller PCB 2. 2. Replace the Main Controller PCB 2.
connection between Reader Controller PCB and DF
Communication error Driver PCB (Signal Cable and Power Supply Cable), and
E400-
between Reader Controller check that the Cables are not open-circuit. 3. Replace the
0001
PCB and DF Unit Cable between Reader Controller PCB and DF Driver
PCB. 4. Replace the Reader Controller PCB. 5. Replace
the DF Driver PCB.
connection between Reader Controller PCB and DF
Communication error Driver PCB (Signal Cable and Power Supply Cable), and
E400-
between Reader Controller check that the Cables are not open-circuit. 3. Replace the
0002
PCB and DF Unit Cable between Reader Controller PCB and DF Driver
PCB. 4. Replace the Reader Controller PCB. 5. Replace
the DF Driver PCB.
Disconnection of the Flat 1. Turn OFF and then ON the power. 2. Check the
Cable between the Reader connection between Reader Controller PCB and DF
E400- Controller PCB and DF Driver PCB (Signal Cable and Power Supply Cable), and
0003 Driver PCB check that the Cables are not open-circuit. 3. Replace the
Connection of the Flat Cable cable between Reader Controller PCB and DF Driver
between the Reader PCB. 4. Replace the Reader Controller PCB. 5. Replace
46
Controller PCB and DF the DF PCB.

Driver PCB could not be
detected.
1. Check that Pickup Unit Lifter HP Sensor flag moves
smoothly. 2. Check the connection between DF Driver
Pickup error PCB and Pickup Unit Lifter HP Sensor, and check that the
E401-
Pickup Unit is not returned to Cable is not open-circuit. 3. Check the operation of Pickup
0001
the home position. Motor. (Set the service mode: FEEDER > FUNCTION >
MTR-CHK > 9. Then, set FEEDER > FUNCTION > MTR-
ON.) 4. Replace the DF Driver PCB.
1. Check that Pickup Unit Lifter HP Sensor flag moves
smoothly. 2. Check the connection between DF Driver
Pickup error PCB and Pickup Unit Lifter HP Sensor, and check that the
E401-
Pickup Unit does not move Cable is not open-circuit. 3. Check the operation of Pickup
0002
from the home position. Motor. (Set the service mode: FEEDER > FUNCTION >
MTR-CHK > 9. Then, set FEEDER > FUNCTION > MTR-
ON.) 4. Replace the DF Driver PCB.
1. Check that after Lifter is lifted fully, it is located in the
Tray Lifter Motor error correct position. (Check the engagement with the Gear.)
E407- Tray HP Sensor does not 2. Check the connection between Tray HP Sensor and DF
0001 detect ON or OFF within Driver PCB, and check that the Cable is not opencircuit.
specified time. 3. Check the operation of Tray Lifter Motor. 4. Replace
the DF Driver PCB. 5. Replace the Tray Lifter Motor.
1. Check that after Lifter is lifted fully, it is located in the
correct position. (Check the engagement with the Gear.)
Tray Lifter Motor error
2. Check the Tray Lifter Motor, and also check whether
Paper Face Detection
E407- shifting operation is performed normally. 3. Check the
Sensor when Lifter is being
0002 connection between Paper Face Detection Sensor and
lifted does not become ON
DF Driver PCB, and check that the Cable is not open-
within specified time.
circuit. 4. Replace the DF Driver PCB. 5. Replace the
Tray Lifter Motor.r
Failure in the drive of the DF
1. Disconnect and then connect the connector. 2. Check if
E412- Drive Cooling Fan
the cable is open circuit. 3. Replace the fan. 4. Replace
0005 The DF Cooling Fan was not
the DF Driver PCB.
driven.

DF Cooling Fan kept rotating
1. Disconnect and then connect the connector. 2. Check if
E412- The DF Cooling Fan is not
the cable is open circuit. 3. Replace the fan. 4. Replace
0006 stopped. (Signal is still being
the DF Driver PCB.
sent.)
DF Disengagement Motor 1. Open the ADF Front Cover, and then check the
E413- error operation of active Disengagement Motor. 2. Check the
0001 Lead Roller 1 physical position of Disengaging HP Sensor and its flag.
disengagement error 3. Check that the Cable of Disengaging HP Sensor is not
47
open-circuit. 4. Replace the DF Driver PCB.

1. Open the ADF Front Cover, and then check the
DF Disengagement Motor
operation of active Disengagement Motor. 2. Check the
E413- error
physical position of Disengaging HP Sensor and its flag.
0002 Lead Roller 1
3. Check that the Cable of Disengaging HP Sensor is not
disengagement error
E413- error
0011 Lead Roller 2
disengagement error
E413- error
0012 Lead Roller 2
disengagement error
DF Unit SDRAM error (This 1. Turn OFF and then ON the power. 2. Check the
E423- error occurs on Duplex Color connection between Reader and Controller, and check
0001 Image Reader Unit-B1 only) that the Cable is not open-circuit. 3. Replace the Reader
SDRAM access error Controller PCB.
DF Unit SDRAM error (This 1. Turn OFF and then ON the power. 2. Check the
E423- error occurs on Duplex Color connection between Reader and Controller, and check
0002 Image Reader Unit-B1 only) that the Cable is not open-circuit. 3. Replace the Reader
SDRAM Verify error Controller PCB.
1. Using the service mode, check if the installed DF model
is the same model which was set in the service mode. 2.
Different DF model
E490- Check the connection between Reader Controller PCB
Installed DF is not the
0001 and DF Driver PCB, and check that the Cable is not open-
supported DF.
circuit. 3. Replace the DF Driver PCB. 4. Replace the
Reader Controller PCB.
Communication error
Communication between the
E500- 1. The finisher controller PCB is faulty. 2. The host
controller of the connected
0000 machine DC Controller PCB (UN1) is faulty.
device and the Finisher
Controller is suspended.
Communication error
E500- 1. The finisher controller PCB is faulty. 2. The host
controller of the connected
0001 machine DC Controller PCB (UN1) is faulty.
device and the Finisher
Controller is suspended.
Communication error
1. The wiring between the finisher controller PCB and
E503- saddle controller PCB is faulty. 2. The finisher controller
Saddle Controller and the
0002 PCB is faulty. 3. The saddle stitcher controller PCB is
Finisher Controller is
faulty.
suspended.
48
Communication error 1. The wiring between the finisher controller PCB and host
Communication between the machine DC Controller PCB (UN1) is faulty. 2. The punch
E503-
Punch Controller and the controller PCB is faulty. 3. The finisher controller PCB is
0003
Finisher Controller is faulty. 4. The host machine DC Controller PCB (UN1) is
suspended. faulty.
EEPROM error
E505- The checksum for the
Failure of Finisher Controller PCB.
0001 finisher controller EEPROM
data has an error.
EEPROM error
E505- The checksum for the punch
1. Failure of Punch Controller PCB.
0002 controller EEPROM data
has an error.
The combination error of the
host machine and finisher 1. The miss-combination of the host machine and finisher
E509-
The unconformed finisher is 2. The finisher controller PCB is fault. 3. The host machine
0001
equipped with the host controller PCB is faulty.
machine.

1. The rear end assist home position sensor
Rear end assist home position error
(PI109) is faulty. 2. The wiring between the
The stapler does not leave the rear
E514- finisher controller PCB and rear end assist motor
end assist home position when the
8001 is faulty. 3. The end assist mechanism is faulty. 4.
rear end assist motor has been
The rear end assist motor (M109) is faulty. 5. The
driven for 3 seconds.
finisher controller PCB is faulty.
1. The rear end assist home position sensor
Rear end assist home position error
The stapler does not return to the
E514- finisher controller PCB and rear end assist motor
rear end assist home position when
8002 is faulty. 3. The end assist mechanism is faulty. 4.
the rear end assist motor has been
The rear end assist motor (M109) is faulty. 5. The
driven for 3 seconds.
1. The gear change home position sensor (PI117)
Gear change home position error
is faulty. 2. The wiring between the finisher
The gear change home position
E519- controller PCB and gear change motor is faulty. 3.
sensor does not turn ON when the
0002 The gear change mechanism is faulty. 4. The gear
gear change motor has been driven
change motor (M110) is faulty. 5. The finisher
for 387 pulses.
controller PCB is faulty.
1. The gear change home position sensor (PI117)
Gear change home position error
The gear change home position
E519- controller PCB and gear change motor is faulty. 3.
sensor does not turn OFF when the
8001 The gear change mechanism is faulty. 4. The gear
gear change motor has been driven
change motor (M110) is faulty. 5. The finisher
for 387 pulses.
E520- Shift Motor fails to move from HP 1. Check if the Motor (M4) Connector is physically
49
0001 At initial rotation, when the Motor removed. 2. Check if the Motor failure occurs. 3.
rotates for specified period of time Check if the Shift Roller HP Sensor (S2)
and cannot move from HP, it is Connector is physically removed. 4. Check if the
detected as an error if the same Shift Roller HP Sensor (S2) failure occurs.
symptom occurs again after the first
retry.
Shift Motor fails to return to HP
At initial rotation, when the Motor 1. Check if the Motor (M4) Connector is physically
rotates for specified period of time removed. 2. Check if the Motor failure occurs. 3.
E520-
and cannot return to HP, it is Check if the Shift Roller HP Sensor (S2)
0002
detected as an error if the same Connector is physically removed. 4. Check if the
symptom occurs again after the first Shift Roller HP Sensor (S2) failure occurs.
retry.
Front aligning plate home position
1. The front aligning plate home position sensor
error
The aligning plate does not leave
E530- finisher controller PCB and front aligning plate
the aligningplate front home position
8001 motor is faulty. 3. The front aligning plate is faulty.
sensor when thealignment plate
4. The front aligning plate motor (M103) is faulty.
front motor has been driven for 4
5. The finisher controller PCB is faulty.
seconds
Front aligning plate home position
1. The front aligning plate home position sensor
error
The aligning plate does not return to
E530- finisher controller PCB and front aligning plate
aligning plate front home position
8002 motor is faulty. 3. The front aligning plate is faulty.
sensor when the alignment plate
4. The front aligning plate motor (M103) is faulty.
front motor has been driven for 4
seconds.
Staple home position error
Stapler fails to move from the staple 1. The wiring between the finisher controller PCB
E531-
home position although the Staple and stapler is faulty. 2. The stapler is faulty. 3. The
8001
Motor is driven for a specified period finisher controller PCB is faulty.
of time.
Staple home position error
Stapler fails to move from the staple 1. The wiring between the finisher controller PCB
E531-
home position although the Staple and stapler is faulty. 2. The stapler is faulty. 3. The
8002
Motor is driven for a specified period finisher controller PCB is faulty.
of time.
STP Move Motor fails to return to
HP
1. Check if the Motor (M1) Connector is physically
At initial rotation, when the Motor
removed. 2. Check if the Motor failure occurs. 3.
E532- rotates for specified period of time
Check if the Stapler Move HP Sensor (S10)
0001 and cannot return to HP, it is
Connector is physically removed. 4. Check if the
detected as an error if the same
Stapler Move HP Sensor (S10) failure occurs.
retry.
E532- STP Move Motor fails to move from 1. Check if the Motor (M1) Connector is physically
0002 HP removed. 2. Check if the Motor failure occurs. 3.
50
At initial rotation, when the Motor Check if the Stapler Move HP Sensor (S10)
rotates for specified period of time Connector is physically removed. 4. Check if the
and cannot move from HP, it is Stapler Move HP Sensor (S10) failure occurs.
detected as an error if the same
retry.
1. The stapler drive home position sensor (PI110)
Stapler shift home position error
The stapler does not leave the
E532- controller PCB and stapler shift motor is faulty. 3.
stapler shifthome position when the
8001 The stapler shift base is faulty. 4. The stapler shift
stapler shift motor hasbeen driven
motor (M105) is faulty. 5. The finisher controller
for 5 seconds.
PCB is faulty.
1. The stapler drive home position sensor (PI110)
Stapler shift home position error
The stapler does not return to the
E532- controller PCB and stapler shift motor is faulty. 3.
stapler shift home position when the
8002 The stapler shift base is faulty. 4. The stapler shift
stapler shift motor has been driven
motor (M105) is faulty. 5. The finisher controller
for 20 seconds.
PCB is faulty.
Swing home position error 1. The swing home position sensor (PI105) is
The stapler does not leave the faulty. 2. The wiring between the finisher controller
E535-
swing home position when the swing PCB and swing motor is faulty. 3. The swing
8001
motor has been driven for 3 mechanism is faulty. 4. The swing motor (M106) is
seconds. faulty. 5. The finisher controller PCB is faulty.

1. The swing home position sensor (PI105)
Swing home position error is faulty. 2. The wiring between the finisher
E535- The stapler does not return to the swing controller PCB and swing motor is faulty. 3.
8002 home position when the swing motor has The swing mechanism is faulty. 4. The
bee driven for 3 seconds. swing motor (M106) is faulty. 5. The finisher
1. The aligning plate rear home position
Rear aligning plate home position error sensor (PI107) is faulty. 2. The wiring
The aligning plate does not leave the between the finisher controller PCB and
E537-
aligning plate rear home position sensor aligning plate rear motor is faulty. 3. The
8001
when the alignment plate rear motor has rear aligning plate is faulty. 4. The rear
been driven for 4 seconds. aligning plate motor (M104) is faulty. 5. The
1. The aligning plate rear home position
Rear aligning plate home position error sensor (PI107) is faulty. 2. The wiring
The aligning plate does not return to between the finisher controller PCB and
E537-
aligning plate rear home position sensor aligning plate rear motor is faulty. 3. The
8002
when the alignment plate rear motor has rear aligning plate is faulty. 4. The rear
been driven for 4 seconds aligning plate motor (M104) is faulty. 5. The
51
Tray Lift Motor timeout error

Unable to complete the operation even 1. Check if the Motor (M11) Connector is
after the specified period of time during physically removed. 2. Check if the Motor
E540- initial rotation. When the Motor remains in failure occurs. 3. Check if the Stack Tray
0001 the same area for the specified period of Clock Sensor (S14) Connector is physically
time and the same symptom occurs again removed. 4. Check if the Stack Tray Clock
after the first retry, it is detected as an Sensor (S14) failure occurs.
error.
Tray Lift Motor clock error 1. Check if the Motor (M11) Connector is
At initial rotation, when the Tray Lift Motor physically removed. 2. Check if the Motor
E540- rotates and clock input is not detected failure occurs. 3. Check if the Stack Tray
0005 within the specified period of time, it is Clock Sensor (S14) Connector is physically
detected as an error if the same symptom removed. 4. Check if the Stack Tray Clock
occurs again after the first retry. Sensor (S14) failure occurs.
Tray 1 time out error 1. The tray 1 shift area sensor PCB is faulty.
If the tray does not return to home position 2. The wiring between the finisher controller
E540- when the tray 1 shift motor is driven for 25 PCB and tray 1 shift motor is faulty. 3. The
8001 seconds. If the tray does not move to other tray up/down mechanism is faulty. 4. The
area when tray 1 shift motor is driven for 5 tray 1 shift motor (M107) is faulty. 5. The
seconds. finisher controller PCB is faulty.
Tray 1 shift area error 1. The tray 1 shift area sensor PCB is faulty.
The dangerous area is reached before the 2. The wiring between the finisher controller
E540- tray 1 paper surface sensor detects paper PCB and tray 1 shift motor is faulty. 3. The
8002 surface during the paper surface detection tray up/down mechanism is faulty. 4. The
operation. A discontinuous area is tray 1 shift motor (M107) is faulty. 5. The
detected during tray operation. finisher controller PCB is faulty.
1. The tray 1 shift area sensor PCB is faulty.
Swing guide switch/Staple safety switch
2. The wiring between the finisher controller
error
E540- PCB and tray 1 shift motor is faulty. 3. The
The swing guide switch or staple safety
8003 tray up/down mechanism is faulty. 4. The
switch is activated while the tray is
tray 1 shift motor (M107) is faulty. 5. The
operating.
The tray 1 shift motor clock error 2. The wiring between the finisher controller
E540- The FG input cannot be detected when the PCB and tray 1 shift motor is faulty. 3. The
8004 tray 1 shift motor has been driven for 0.2 tray up/down mechanism is faulty. 4. The
second. tray 1 shift motor (M107) is faulty. 5. The
The tray 1 shift motor speed error 2. The wiring between the finisher controller
E540- The lock detection signal turns OFF 150 PCB and tray 1 shift motor is faulty. 3. The
8005 ms after the lock detection signal turned tray up/down mechanism is faulty. 4. The
ON. tray 1 shift motor (M107) is faulty. 5. The
The tray 1 shift motor acceleration error 1. The tray 1 shift area sensor PCB is faulty.
E540-
The lock detection signal does not turn ON 2. The wiring between the finisher controller
8006
when the tray 1 shift motor has been PCB and tray 1 shift motor is faulty. 3. The
52
driven for 1 second. tray up/down mechanism is faulty. 4. The

tray 1 shift motor (M107) is faulty. 5. The
The tray 1 shift motor error 2. The wiring between the finisher controller
E540- The lock detection signal does not turn PCB and tray 1 shift motor is faulty. 3. The
8007 OFF when the tray 1 shift motor is at a tray up/down mechanism is faulty. 4. The
stop. tray 1 shift motor (M107) is faulty. 5. The
Additional Tray Lift Motor timeout error
1. Check if the Motor (M12) Connector is
Unable to complete the operation even
physically removed. 2. Check if the Motor
after the specified period of time during
failure occurs. 3. Check if the Additional
E542- initial rotation. When the Motor remains in
Tray Clock Sensor (S23) Connector is
0001 the same area for the specified period of
physically removed. 4. Check if the
time and the same symptom occurs again
Additional Tray Clock Sensor (S23) failure
after the first retry, it is detected as an
occurs.
error.
Additional Tray Lift Motor clock error
At initial rotation, when the Tray Lift Motor
failure occurs. 3. Check if the Additional
E542- rotates and clock signal is not detected
Tray Clock Sensor (S23) Connector is
0005 within the specified period of time, it is
physically removed. 4. Check if the
detected as an error if the same symptom
Additional Tray Clock Sensor (S23) failure
occurs again after the first retry.
occurs.
1. The Tray 2 shift area sensor PCB is
Tray 2 time out error
faulty. 2. The wiring between the finisher
If the tray does not return to home position
controller PCB and tray 2 shift motor is
E542- when the tray 1 shift motor is driven for 25
faulty. 3. The tray up/down mechanism is
8001 seconds. If the tray does not move to other
faulty. 4. The Tray 2 shift motor (M105) is
area when tray 2 shift motor is driven for 5
faulty. 5. The finisher controller PCB is
seconds.
faulty.

Tray 2 shift area error
The upper limit area is reached before the
1. The tray 2 shift area sensor PCB is
tray 2 paper surface sensor 1 detects the
paper surface during paper surface
E542- detection operation. A discontinuous area
8002 is detected during tray operation. During
faulty. 4. The tray 2 shift motor (M105) is
evacuation operation, arrival at the area
beyond the tray 2 paper surface sensor 2 is
faulty.
detected before this sensor detects paper
surface.
The tray 2 shift motor clock error 1. The Tray 2 shift area sensor PCB is
E542-
The FG input cannot be detected when the faulty. 2. The wiring between the finisher
8004
tray 2 shift motor has been driven for 0.2 controller PCB and tray 2 shift motor is
53
second. faulty. 3. The tray up/down mechanism is

faulty. 4. The Tray 2 shift motor (M105) is
faulty.
The tray 2 shift motor speed error controller PCB and tray 2 shift motor is
E542-
The lock detection signal turns OFF 150 ms faulty. 3. The tray up/down mechanism is
8005
after the lock detection signal turned ON. faulty. 4. The tray 2 shift motor (M105) is
faulty.
The tray 2 shift motor acceleration error
E542- The lock detection signal does not turn ON
8006 when the tray 2 shift motor has been driven
for 1 second.
faulty.
The tray 2 shift motor error
E542- The lock detection signal does not turn
8007 OFF when the tray 2 shift motor is at a
stop.
faulty.
Shift Roller Release Motor fails to move
from HP
At initial rotation, when the Motor rotates for
E567- failure occurs. 3. Check if the Shift Roller
specified period of time and cannot move
0001 Release Sensor (S3) Connector is
from HP, it is detected as an error if the
physically removed. 4. Check if the Shift
same symptom occurs again after the first
Roller Release Sensor (S3) failure occurs.
retry.
Shift Roller Release Motor fails to return to 1. Check if the Motor (M5) Connector is
HP physically removed. 2. Check if the Motor
E567- At initial rotation, when the Motor rotates for failure occurs. 3. Check if the Shift Roller
0002 specified period of time and cannot return Release Sensor (S3) Connector is
to HP, it is detected as an error if the same physically removed. 4. Check if the Shift
symptom occurs again after the first retry. Roller Release Sensor (S3) failure occurs.
Entrance Roller Release/Stopper HP Motor 1. Check if the Motor (M6) Connector is
fails to move from HP physically removed. 2. Check if the Motor
At initial rotation, when the Motor rotates for failure occurs. 3. Check if the Entrance
E56F-
specified period of time and cannot move Roller Release/Stopper HP Sensor (S5)
0001
from HP, it is detected as an error if the Connector is physically removed. 4. Check
same symptom occurs again after the first if the Entrance Roller Release/Stopper HP
retry. Sensor (S5) failure occurs.
E56F- Entrance Roller Release/Stopper HP Motor 1. Check if the Motor (M6) Connector is
0002 fails to return to HP physically removed. 2. Check if the Motor
54
At initial rotation, when the Motor rotates for failure occurs. 3. Check if the Entrance
specified period of time and cannot return Roller Release/Stopper HP Sensor (S5)
to HP, it is detected as an error if the same Connector is physically removed. 4. Check
symptom occurs again after the first retry. if the Entrance Roller Release/Stopper HP
Sensor (S5) failure occurs.
Gripper Open/Close Motor fails to move
from HP
E571- failure occurs. 3. Check if the Gripper Arm
0001 HP Sensor (S13) Connector is physically
removed. 4. Check if the Gripper Unit HP
retry.
Gripper Open/Close Motor fails to return to 1. Check if the Motor (M7) Connector is
E571- At initial rotation, when the Motor rotates for failure occurs. 3. Check if the Gripper Arm
0002 specified period of time and cannot return HP Sensor (S13) Connector is physically
to HP, it is detected as an error if the same removed. 4. Check if the Gripper Unit HP
symptom occurs again after the first retry. Sensor (S7) failure occurs.
Gripper Unit Move Motor fails to move from
HP
E575- failure occurs. 3. Check if the Gripper Unit
0001 HP Sensor (S7) Connector is physically
removed. 4. Check if the Gripper Unit HP
retry.
Gripper Unit Move Motor fails to return to 1. Check if the Motor (M2) Connector is
E575- At initial rotation, when the Motor rotates for failure occurs. 3. Check if the Gripper Unit
0002 specified period of time and cannot return HP Sensor (S7) Connector is physically
to HP, it is detected as an error if the same removed. 4. Check if the Gripper Unit HP
symptom occurs again after the first retry. Sensor (S7) failure occurs.
1. The shutter home position sensor
Shutter home position error (PI113) is faulty. 2. The shutter mechanism
E584- The stapler does not return to the shutter is faulty. 3. The stack ejection motor
0002 home position when the stack ejection (M102), shutter clutch (CL101), ang stack
motor has been driven for 3 seconds. ejection lower roller clutch (CL102) is faulty.
1. The shutter home position sensor
finisher controller PCB and stack ejection
Shutter home position error motor, and between the finisher controller
E584- The stapler does not leave the shutter PCB and shutter clutch is faulty. 3. The
8001 home position when the stack ejection shutter mechanism is faulty. 4. The stack
motor has been driven for 30 seconds. ejection motor (M102), shutter clutch
(CL101), ang stack ejection lower roller
clutch (CL102) is faulty. 5. The finisher
55
ode Description Remedy

1. The punch home position sensor (PI63) and punch
Punch home position error
motor clock sensor (PI62) is faulty. 2. The wiring
The puncher does not detect the
E590- between the punch controller PCB and sensor is
punch home position sensor
8001 faulty. 3. The punch mechanism is faulty. 4. The
when the puncher motor has
punch controller PCB is faulty. 5. The finisher
been driven for 20 msec.
Punch home position error 1. The punch home position sensor (PI63) and punch
After the motor has been motor clock sensor (PI62) is faulty. 2. The wiring
E590- stopped at time of punch motor between the punch controller PCB and sensor is
8002 initialization, the puncher does faulty. 3. The punch mechanism is faulty. 4. The
not detect punch home position punch controller PCB is faulty. 5. The finisher
sensor. controller PCB is faulty.
Punch scrap empty error
The voltage of the light received 1. The wiring between the scrap full detector PCB and
E591- is 2.5 V or less even when the punch controller PCB is faulty. 2. The scrap full
8001 light emitting duty of the scrap detector PCB is faulty. 3. The punch controller PCB is
full detector sensor has been faulty. 4. The finisher controller PCB is faulty.
increased to 66% or more.
Punch scrap full detection error
The voltage of the light received
1. The scrap full detector PCB is faulty. 2. The punch
E591- is 2.0 V or more even when the
controller PCB is faulty. 3. The finisher controller PCB
8002 light emitting duty of the scrap
is faulty.
full detector sensor has been
decreased to 0%.
Trailing edge sensor error
1. The wiring between the LED PCB/photosensor
PCB and punch controller PCB is faulty. 2. The LED
E592- is 3.0 V or less even when the
PCB and photosensor PCB is faulty. 3. The punch
8001 light emitting duty of the trailing
edge sensor (LED5,PTR5) has
is faulty.
been increased to 66% or more.
Trailing edge sensor error
1. The LED PCB and photosensor PCB is faulty. 2.
The punch controller PCB is faulty. 3. The finisher
8002 light emitting duty of the trailing
edge sensor has been
decreased to 0%.
Horizontal registration sensor 1
error
8003 light emitting duty of the
horizontal registration sensor 1
is faulty.
(LED1,PTR1) has been
56

error
decreased to 0%.
error
is faulty.
error
decreased to 0%.
error
is faulty.
error
decreased to 0%.
error
is faulty.
57

error
800A light emitting duty of the
decreased to 0%.
Horizontal registration home
1. The horizontal registration home position (PI61) is
position error
faulty. 2. The wiring between the punch controller
At time of horizontal registration
PCB and sensor is faulty. 3. The horizontal
E593- motor initialization, the punch
registration mechanism is faulty. 4. The horizontal
8001 slide unit does not leave the
registration motor (M62) is faulty. 5. The punch
horizontal home position sensor
even when it has been driven for
is faulty.
9 mm.

Horizontal registration home
1. The horizontal registration home position (PI61) is
position error
faulty. 2. The wiring between the punch controller
At time of horizontal registration
PCB and sensor is faulty. 3. The horizontal
E593- motor initialization, the punch slide
registration mechanism is faulty. 4. The horizontal
8002 unit does not return to the
registration motor (M62) is faulty. 5. The punch
horizontal registration home
controller PCB is faulty. 6. The finisher controller
position sensor even when the unit
PCB is faulty.
has been driven for 37 mm.
Paper positioning plate home
position error 1. The paper positioning plate home position sensor
The paper positioning plate home (PI7) is faulty. 2. The positioning plate drive
E5F0-
positio sensor does not turn ON mechanism is faulty. 3. The paper positioning plate
8001
when the paper positioning plate motor (M4) is faulty. 4. The saddle stitcher controller
motor has been driven for 1500 PCB is faulty.
pulses.
1. The paper positioning plate home position sensor
(PI7) is faulty. 2. Open circuit of the Harness
position error
between Finisher Controller PCB and Stack Delivery
The paper positioning plate home
E5F0- Motor & between Finisher Controller PCB and
position sensor does not turn OFF
8002 Shutter Open/Close Clutch 3. The positioning plate
when the paper positioning plate
drive mechanism is faulty. 4. The paper positioning
motor has been driven for 300
plate motor (M4) is faulty. 5. The saddle stitcher
pulses.
1. The paper folding motor clock sensor (PI4) and
Paper folding motor lock error paper folding home position sensor (PI21) is faulty.
E5F1-
The feed speed of the paper fold 2. The paper folding roller drive mechanism is faulty.
8001
roller reaches 5 mm/sec or less. 3. The paper folding motor (M2) is faulty. 4. The
saddle stitcher controller PCB is faulty.
58

position error 1. The paper folding motor clock sensor (PI4) and
The status of Paper Fold Home paper folding home position sensor (PI21) is faulty.
E5F1-
Position Sensor does not change 2. The paper folding roller drive mechanism is faulty.
8002
although the Paper Fold Motor is 3. The paper folding motor (M2) is faulty. 4. The
driven for a specified period of saddle stitcher controller PCB is faulty.
time.
Guide home position error
1. The guide home position sensor (PI13) is faulty.
The guide home position sensor
E5F2- 2. The guide plate drive mechanism is faulty. 3. The
does not turn ON when the guide
8001 guide Motor (M3) is faulty. 4. The saddle stitcher
pulses.
Guide home position error
1. The guide home position sensor (PI13) is faulty.
The guide home position sensor
E5F2- 2. The guide plate drive mechanism is faulty. 3. The
does not turn OFF when the guide
8002 guide Motor (M3) is faulty. 4. The saddle stitcher
pulses.
Aligning plate home position error
1. The aligning plate home position sensor (PI5) is
The aligning plate home position
E5F3- faulty. 2. The aligning plate drive mechanism is
sensor does not turn ON when the
8001 faulty. 3. The aligning motor (M5) is faulty. 4. The
aligning plate motor has been
driven for 500 pulses.
Aligning plate home position error
1. The aligning plate home position sensor (PI5) is
The aligning plate home position
E5F3- faulty. 2. The aligning plate drive mechanism is
sensor does not turn OFF when
8002 faulty. 3. The aligning motor (M5) is faulty. 4. The
the aligning plate motor has been
driven for 50 pulses.
Stitcher (rear) home position error
The stitching home position 1. The stitcher home position sensor (rear) (SW5) is
E5F4-
sensor does not turn ON when the faulty. 2. The stitcher (rear) is faulty. 3. The saddle
8001
stitch motor (rear) has been driven stitcher controller PCB is faulty.
backward for 0.5 sec.
Stitcher (rear) home position error
The stitching home position 1. The stitcher home position sensor (rear) (SW5) is
E5F4-
sensor does not turn OFF when faulty. 2. The stitcher (rear) is faulty. 3. The saddle
8002
the stitch motor (rear) has been stitcher controller PCB is faulty.
driven forward for 0.5 sec.
Stitcher (front) home position error
The stitching home position 1. The stitcher home position sensor (front) (SW7) is
E5F5-
sensor does not turn ON when the faulty. 2. The stitcher (front) is faulty. 3. The saddle
8001
stitch motor (front) has been stitcher controller PCB is faulty.
driven forward for 0.5 sec.
Stitcher (front) home position error
1. The stitcher home position sensor (front) (SW7) is
E5F5- The stitching home position
faulty. 2. The stitcher (front) is faulty. 3. The saddle
8002 sensor does not turn OFF when
stitcher controller PCB is faulty.
the stitch motor (front) has been
59
driven backward for 0.5 sec.

1. The paper pushing plate home position sensor
Paper pushing plate home position
(PI14), paper pushing plate top position sensor
error
(PI15), and paper pushing plate motor clock sensor
E5F6- The paper pushing plate home
(PI1) is faulty. 2. The paper pushing plate drive
8001 position sensor does not turn ON
mechanism is faulty. 3. The paper pushing plate
when the paper pushing plate
motor (M8) is faulty. 4. The saddle stitcher controller
motor has been driven for 0.5 sec.
PCB is faulty.
1. The paper pushing plate home position sensor
Paper pushing plate home position
(PI14), paper pushing plate top position sensor
error
(PI15), and paper pushing plate motor clock sensor
E5F6- The paper pushing plate home
(PI1) is faulty. 2. The paper pushing plate drive
8002 position sensor does not turn OFF
mechanism is faulty. 3. The paper pushing plate
when the paper pushing plate
motor (M8) is faulty. 4. The saddle stitcher controller
motor has been driven for 150 ms.
PCB is faulty.

1. The paper pushing plate home position
sensor (PI14), paper pushing plate top position
Paper pushing plate motor clock error
sensor (PI15), and paper pushing plate motor
E5F6- The number of pulses detected by the
clock sensor (PI1) is faulty. 2. The paper
8003 paper pushing plate motor clock sensor
pushing plate drive mechanism is faulty. 3. The
is 6 pulses or less.
paper pushing plate motor (M8) is faulty. 4. The
Pushing position error sensor (PI14), paper pushing plate top position
The paper pushing plate leading edge sensor (PI15), and paper pushing plate motor
E5F6-
position sensor does not turn ON when clock sensor (PI1) is faulty. 2. The paper
8004
the paper pushing plate motor has been pushing plate drive mechanism is faulty. 3. The
driven for 0.1 sec. paper pushing plate motor (M8) is faulty. 4. The
Pushing position error sensor (PI14), paper pushing plate top position
The paper pushing plate leading edge sensor (PI15), and paper pushing plate motor
E5F6-
position sensor does not turn OFF clock sensor (PI1) is faulty. 2. The paper
8005
when the paper pushing plate motor pushing plate drive mechanism is faulty. 3. The
has been driven for 0.5 sec. paper pushing plate motor (M8) is faulty. 4. The
E602 Error in HDD
Faulty/insufficient image memory (Main
E604- Controller PCB1) Make the Memory capacity at Main Controller
0512 No necessary memory at Main PCB 1 as indicated by 0512.
Controller PCB 1
E604- Faulty/insufficient image memory (Main Make the Memory capacity at Main Controller
1024 Controller PCB1) PCB 1 as indicated by 1024.
60
No necessary memory at Main

Controller PCB 1
Controller PCB 1
1. Check that the Encryption Board is installed
E610- The Encryption Board does not exist.
properly. (Perform the installation procedure) 2.
0001 No Encryption Board was detected.
Replace the Encryption Board.
1. Execute service mode > COPIER>
FUNCTION > CLEAR > FXTX-CLR. (This
service mode can be used only when the
System is ver. 30.30 or later) 2. Turn OFF and
Error code to prevent repeated then ON the main power switch. [Points to Note
retransmission at power down during When Clearing MN-CON] Execution of clearing
fax transmission MN-COM deletes all data in Address Book,
When the power is down during fax Forwarding Settings, Settings/Registration
transmission, this machine resends the (Preferences), Adjustment/Maintenance,
E611- fax at the next power-on. However, the Function Settings, Set Destination,
0000 operation (retransmission => rebooting Management Settings, TPM Settings, etc.
=> retransmission) might be repeated Before execution of this operation, ask user to
due to the damage on SRAM at the back up the data and get approval for this
power down. To prevent this symptom, operation. When clearing MN-CON while any
this error code is displayed when this login application other than Default
operation is repeated in a short term. Authentication is, error such as not displayed
login screen occurred. In this case, access
SMS once and switch login application to
Default Authentication to recover to the normal
status.
Controller PCB 2
Controller PCB 2
Controller PCB 2
Self test error of encryption module
Upgrade the system after HDD format. When
E615- A self test of the Ipsec Board was
this error occurs, normal network
0001 conducted, and an error was detected.
communication cannot be guaranteed.
The encryption module is broken.
E674- Failure in communication of FAX board 1. Check the connection between FAX Board
61
0001 Error is detected for specified number and Main controller PCB. 2. Replace the FAX
of times in communication with FAX Board. 3. Replace the Main Controller PCB.
board. (Main Controller PCB 2 for 1-line Fax Board,
and Main Controller PCB 1 for 2-/3-/4-line Fax
Board)
1. Check the connection between FAX Board
and Main controller PCB. 2. Replace the FAX
Failure in communication of FAX board
E674- Board. 3. Replace the Main Controller PCB.
Failure in access of the modem IC
0004 (Main Controller PCB 2 for 1-line Fax Board,
which is used with OnBoardFax
and Main Controller PCB 1 for 2-/3-/4-line Fax
Board)

Failure in communication of 1. Check the connection between FAX Board and Main
FAX board controller PCB. 2. Replace the FAX Board. 3. Replace
E674-
Failure in access of the port the Main Controller PCB. (Main Controller PCB 2 for 1-
0008
IC that is be used with line Fax Board, and Main Controller PCB 1 for 2-/3-/4-
OnBoardFax line Fax Board)
Failure in communication of
1. Check the connection between FAX Board and Main
FAX board
controller PCB. 2. Replace the FAX Board. 3. Replace
E674- Failure is detected in access
the Main Controller PCB. (Main Controller PCB 2 for 1-
000C of the modem IC and port IC
line Fax Board, and Main Controller PCB 1 for 2-/3-/4-
that are used with
line Fax Board)
OnBoardFax
FAX board Replace the Main Controller PCB. (Main Controller PCB
E674-
Failure in opening of the timer 2 for 1-line Fax Board, and Main Controller PCB 1 for 2-
0010
device to be used with /3-/4-line Fax Board)
OnBoard Fax
FAX board Replace the Main Controller PCB. (Main Controller PCB
E674-
Failure in starting of the timer 2 for 1-line Fax Board, and Main Controller PCB 1 for 2-
0011
device which is used with /3-/4-line Fax Board)
OnBoardFax
Get in the download mode from the Service Mode when
E674- FAX board
the power is turned ON and execute downloading of
0030 Error in checksum of USB-
USBFAX MAINROM.
FAX MAINROM
FAX board
E674- Turn OFF and then ON the power. The logs collected so
Logging was failed after
0100 far are deleted.
completion of fax
communication.
E674- Failure in communication of 1. Turn OFF and then ON the power. 2. Format and
0200 FAX board upgrade the entire HDD. 3. Replace the HDD. 4.
62
An error occurred when Replace the Main Controller PCB. (Main Controller PCB
accessing the HDD. 2 for 1-line Fax Board, and Main Controller PCB 1 for 2-
/3-/4-line Fax Board)
Failure in Print Server
E677- Failure was detected in 1. Replace the board of the print server. 2. Reinstall the
0010 operation of the CPU fan on Print Server
the print server.
Failure in Print Server
1. Check the cable connection and turn OFF and then
E677- Error is detected at the
ON the power. 2. Reenter the job. 3. Reinstall the print
0080 Mother Board check when
server.
print server is started.
Error in initialization of IPC
(Ctrl)
E710- Check the connection between DC Controller PCB and
Failed to be at ready status
0001 Finisher, and check that the Cable is not open-circuit.
within 3 sec after IPC chip has
been started.
Error in register of IPC (Ctrl)
E711-
Set 4 errors within 1.5 sec in Check the cable.
0001
register IPC chip.
Error in IPC communication
E711-
Initial communication error Check the connector connected to the Finisher.
0002
with the Finisher
E713- When receiving
Check the connector connected to the Finisher.
0001 retransmission request for 3
times in a row.
E713-
When detecting CRC error at Check the connector connected to the Finisher.
0002
transmission.
E713-
When not receiving data for Check the connector connected to the Finisher.
0004
more than specified time

E713- Check the connector connected to the
When checksum of the received data is
0008 Finisher.
not correct.
Error in UFDI communication
Neither ACK nor NAK is returned for
0010 Finisher.
specified times in a row.
NAK is returned for specified times in a
0011 Finisher.
row.
63
UFDI communication error

E713- Check the connection of the Connector with
BCC of the reception data is invalid for
0020 Finisher.
specified number of times in a row.
Timeout before the completion of reception
0021 Finisher.
for specified times in a row.
Undefined error for specified times in a row
0022 Finisher.
at reception.
Check the connection between charging
management equipment and machine, and
Error in Coin Vendor. check that the Cable is not open-circuit.
Error in starting of the CoinVendor - The Clear the error while the charging
E719- Coin Vendor, which should have been management equipment is connected to
0001 connected before the power was turned operate and when switching to the operation
OFF, is not connected when the power is without charging management equipment.
turned ON. (To prevent the misuse by removing the
charging management equipment, this error
code is displayed.)
Error in Coin Vendor. management equipment and machine, and
Error in IPC when CoinVendor is running. - check that the Cable is not open-circuit.
In the case of disconnection of IPC or an Clear the error while the charging
E719- error in which IPC communication failed to management equipment is connected to
0002 be recovered. - When disconnection of the operate and when switching to the operation
pickup delivery signal is detected. - When without charging management equipment.
illegal connection is detected (short-circuit (To prevent the misuse by removing the
with Tx and Rx of IPC) charging management equipment, this error
code is displayed.)
check that the Cable is not open-circuit.
Error in Coin Vendor. Clear the error while the charging
E719- - In the case of communication error with management equipment is connected to
0003 the coin vendor while obtaining the unit operate and when switching to the operation
price at start-up. without charging management equipment.
(To prevent the misuse by removing the
code is displayed.)
Error in Coin Vendor. management equipment and machine, and
Error in starting of NewCardReader - check that the Cable is not open-circuit.
E719- NewCardReader, which should have been Clear the error while the charging
0011 connected before the power was turned management equipment is connected to
OFF, is not connected when the power is operate and when switching to the operation
turned ON. without charging management equipment.
64

code is displayed.)
check that the Cable is not open-circuit.
Error in Coin Vendor.
Clear the error while the charging
Error in IPC when NewCardReader is
E719- management equipment is connected to
running. - In the case of disconnection of
0012 operate and when switching to the operation
IPC or an error in which IPC
without charging management equipment.
communication failed to be recovered.
code is displayed.)
- Check if the cable of the serial New Card
Error in serial communication at the start of
Reader is disconnected. - Take out the
E719- the New Card Reader
serial New Card Reader. - COPIER >
0031 Failure in communication with the serial
Function > CLEAR > CARD - COPIER >
New Card Reader at start-up.
Function > CLEAR > ERR
Error in serial communication at the start of
the New Card Reader
E719- Communication failed in the middle of the - Check if the cable of the serial New Card
0032 operation although communication with the Reader is disconnected.
serial New Card Reader was successful at
start-up.
E720- Error due to non-compatible Finisher Connect either the Staple Finisher-J1 or
0001 Non-compatible Finisher was connected. Saddle Stitch Finisher-J1.
E730- Error in PDL software 1. Execute the PDL reset process. 2. Turn
1001 Initialization error. OFF and then ON the power.

E730- Error in PDL software 1. Execute the PDL reset process. 2. Turn OFF and
100A Fatal system error occurs. then ON the power.
Error in PDL communication
1. Execute the PDL reset process. 2. Turn OFF and
PDL fails to respond. No
E730- then ON the power. 3. Check the connection of Main
response from PDL due to
A006 Controller PCB 2. 4. Reinstall the controller firmware.
Controller firmware, not installed,
5. Replace the Main Controller PCB 1.
etc.
Mismatch in PDL version
Mismatch of version between the
E730-
control software of the host Execute overall system format and installation.
A007
machine and PDL control
software.
1. Turn OFF and then ON the power. 2. Reinstall the
E730- Error in PDL embedded font
system. 3. Execute overall system format and
B013 Font data is corrupted.
installation.
65
Error in initialization
E730- An error, such as memory Execute overall system format and installation.
C000 acquisition failure, occurs at Replace the Main Controller PCB1.
initialization.
Execute overall system format and installation.
E730- Error in HDD access
Replace the HDD. Replace the Main Controller PCB
C001 An error occurs at HDD access.
2. Replace the Main Controller PCB 1.
Error in Main Controller PCB 2 1. Check the connection of the Main Controller PCB
E731-
Unable to recognize the SURF 2. 2. Replace the Main Controller PCB 2. 3. Replace
3000
Board. the Main Controller PCB 1.PCB 1.
1. Check the connection of the Main Controller PCB
E731- Error in Main Controller PCB 2
2. 2. Replace the Main Controller PCB 2. 3. Replace
3001 Failure of SURF initialization.
the Main Controller PCB 1.PCB 1.
1. Check the connection of the Main Controller PCB
E731- Error in Main Controller PCB 2
2. 2. Replace the Main Controller PCB 2. 3. Replace
3002 Failure of SURF initialization.
the Main Controller PCB 1.PCB 1.
Error in Main Controller PCB 2
1. Turn OFF and then ON the power. 2. Replace the
E731- Video data is not transmitted to
Main Controller PCB 2. 3. Replace the Main
3015 CL1-G even though there is no
Controller PCB 1.
problem in the software.
1. Check the connector connecting to the Scanner. 2.
Check the power of the Scanner ->whether to
E732- Error in scanner communication
perform initialization at start-up? 3. Replace the
0001 Error in DDI-S communication
Rcon, the Scanner Board or the Main controller PCB
2.
2.
2.
Turn OFF and then ON the power. At restart, select
ADF setting error
E732- COPIER> OPTION> CUSTOM> SCANTYPE, and
ADF which was not the one set
8888 change the setting to the setting of ADF which is
in service mode was detected.
currently installed.
1. Check the connector connecting to the Printer. 2.
Error in printer communication
E733- Check the power of the Printer -> whether to perform
Communication with the printer
0000 initialization at start-up? 3. Replace the Dcon or the
failed at start-up.
Main controller PCB 2.
66

Error in printer
1. Check the connector connecting to the Printer. 2. Check
E733- communication
the power of the Printer -> whether to perform initialization at
0001 Error in DDI-P
start-up? 3. Replace the Dcon or the Main Controller PCB 2.
communicatione
Error in printer
1. Check the connector connecting to the Printer. 2. Check
E733- communication
the power of the Printer -> whether to perform initialization at
0002 Error in DDI-P
start-up? 3. Replace the Dcon or the Main Controller PCB 2.
communication
E740- Failure in Ethernet Board
Replace the LAN card.
0002 Incorrect MAC address
E740- Failure in Ethernet Board
Replace the LAN card.
0003 Incorrect MAC address
Failure in language file
E744- Mismatched version Reinstall the correct language file using SST or USB memory
0001 between the HDD and reinstall the entire software.
the Bootable
E744- Format the HDD and reinstall the software because there can
Oversized language file
0002 be more than necessary language files.
in HDD
Unable to find the
E744- language which should
Reinstall the software.
0003 be switched and
described in Config.txt in
the HDD.
E744-
Unable to switch to the Reinstall the software.
0004
language in the HDD.
Controller firmware This error normally does not occur. This error occurs when
E744- mismatch using the HDD which was used with another model. Replace
2000 Invalid controller the HDD with the one which was originally installed or a new
firmware was detected. one for the model.
This error occurs only when replacing the DC Controller. By
returning the original PCB, this error can be recovered. (If
Model information
other error code is displayed, see the corresponding error
mismatch
code.) If it is not recovered, replace the DC Controller to a
Mismatch of model
E744- new one. DC Controller PCB does not have model
information between the
4000 information at the time of shipment. Model information is
Main Controller PCB 1
written when installing the PCB to the host machine.
and the DC Controller is
Therefore, the DC Controller PCB which was installed to
detected.
imageRUNNER ADVANCE C5250 can be installed only to
imageRUNNER ADVANCE C5250.
E746- Voice Board error
Insert only 1 board of the appropriate voice board.
0011 Because both the voice
67
composition board and

the composition
recognition board are
inserted.
Image Analysis Board 1. Replace the Image Analysis Board (PCB used for PCAM)
error 2. Remove the Image Analysis Board and go to the following
E746-
Self-check NG of Image service mode: COPIER>OPTION>LCNSTR> ST-JBLK (Lv2).
0021
Analysis Board (PCB Change the value of ST-JBLK from 1 to 0, and turn OFF and
used for PCAM) then ON the main power.
Image Analysis Board 1. Update the firmware of the Option Board. 2. Remove the
error Image Analysis Board and go to the following service mode:
E746-
Different version of COPIER>OPTION>LCNSTR> ST-JBLK (Lv2). Change the
0022
Image Analysis Board value of ST-JBLK from 1 to 0, and turn OFF and then ON the
(PCB used for PCAM) main power.
1. Check to see if the Option Board is properly inserted. 2.
Image Analysis Board Turn OFF and then ON the power. 3. If the above measure
error does not solve the problem, replace the Option Board. 4.
E746-
No response from Image Remove the Image Analysis Board and go to the following
0023
Analysis Board (PCB service mode: COPIER>OPTION>LCNSTR> ST-JBLK (Lv2).
used for PCAM) Change the value of ST-JBLK from 1 to 0, and turn OFF and
then ON the main power.
1. Turn OFF and then ON the power. 2. If the above measure
Image Analysis Board
does not solve the problem, replace the Option Board. 3.
error
E746- Remove the Image Analysis Board and go to the following
Failure in behavior of
0024 service mode: COPIER>OPTION>LCNSTR> ST-JBLK (Lv2).
Image Analysis Board
Change the value of ST-JBLK from 1 to 0, and turn OFF and
(PCB used for PCAM)
then ON the main power.

E746- TPM error
Replace the TPM chip.
0031 Error in hardware
Format the system. Format the HDD using SST or USB memory,
and download the system software. For details, see Chapter 6:
Upgrading. For your reference, the method using USB memory is
described below. 1. Prepare the USB memory which system
software was registered. 2. Execute the following service mode:
TPM error
E746- COPIER>FUNCTION>SYSTEM>DOWNLOAD to enter the
Mismatched data in
0032 download mode. 3. Insert the USB memory to the equipment. 4.
TPM
Execute [4]: Format HDD in the main menu. 5. After formatting is
completed, the machine reboots automatically and starts with the
download mode. 6. Execute [1]: Upgrade (Auto) in the main menu.
7. System software is downloaded and the machine restarts
automatically.
E746- TPM error When the TPM key was backed up, it can be restored. 1. Connect
0033 Error that can be the USB memory which stores the TPM key. 2. Go to Management
68
recovered Settings > Data Management > TPM Settings, and then click
Restore TPM Key. 3. Enter the password set at backup operation.
4. When the restoration completion screen is displayed, click OK.
Remove the USB memory, and turn OFF and then ON the main
power. When the TPM key was not backed up: Formatting the
system is required.
TPM auto recovery
error
E746- The error occurs
It is recovered by turning OFF and then ON the power.
0034 when clearing HDD
while TPM setting
is ON.
TPM version error
TPM which cannot
E746-
be used in this Install the supported TPM.
0035
machine was
installed.
1. Check contact of ScanI/F cable. Check contact of the Bypass
PCB or Open I/F PCB. Check contact of SDRAM at Main Controller
Error in Main PCB2. 2. Replace the Bypass PCB or Open I/F PCB 3. Replace
E747
Controller PCB2 the SDRAM at Main Controller PCB2 4. Replace the Main
Controller PCB2 5. Replace the HDD (replace the new encryption
board)
Error in Flash PCB
E748- Unable to find the
Contact to the sales companies.
2010 IPL (startup
program).
Error in Flash PCB
E748-
Unable to find the Contact to the sales companies.
2011
kernel.
Error in Flash PCB
Unable to mount
the Linux system at
E748-
starting service Contact to the sales companies.
2012
mode, or there is
no system start
script.
Error in access of
Main Controller 1. Clean the terminal of the Main Controller PCB 2, and disconnect
E748- PCB 2 and then connect it. 2. Clean the terminal of the Main Controller
2021 Necessary H/W on PCB 1, and disconnect and then connect it. 3. Replace the Main
the Main Controller Controller PCB 2.
PCB 2 is not found.
Error in access of 1. Remove and then insert the Main Controller PCB 1 and the Main
E748-
Main Controller Controller PCB 2 . 2. Replace the Main Controller PCB 1 and the
2022
PCB 2 Main Controller PCB 2.
69
Necessary H/W on
the Main Controller
PCB 2 is not found.
Error in access of
Main Controller
PCB 2
E748- Unable to initialize 1. Clean the terminal of the DDR2-SDRAM , and disconnect and
2023 the memory DDR2- then connect it. 2. Replace the DDR2-SDRAM.
SDRAM on the
Main Controller
PCB 2.
Error in access of
1. Clean the terminal of DDR2-SDRAM, and remove and then
Main Controller
install the DDR2-SDRAM. 2. Check power state of Main Controller
PCB 2
E748- PCB 2 and check around the connector. 3. Check power state of
CPU on the Main
2024 the Riser PCB and check around the connector. 4. Replace the
Controller PCB 2
Main Controller PCB 2. 5. Replace the Riser PCB. 6. Replace the
fails to complete
Main Controller PCB 1.
the initialization.
Error in access of
Main Controller
E748- PCB 2
Remove and then install the Bypass PCB.
2025 Disconnection of
the Bypass PCB
was detected.
Error in access of
Main Controller
PCB 2
E748-
Disconnection of Remove and then install the Image Processing Sub PCB.
2026
the Image
Processing Sub
PCB was detected.

E748-
System error Contact to the sales companies.
9000
Restart direction due to configuration change It is recovered by turning OFF and then
The option such as the Finisher and Paper ON the main power. CAUTION This
Deck was installed or removed when all of machine provides power to some PCBs
following conditions were met and the even when in the main power OFF
machine configuration is changed when the status. The power supply is not
E749-
main power switch is turned ON. - completely OFF by just turning OFF the
0006
Settings/Registration > Preferences > main power switch and therefore, the
Timer/Energy Settings > Quick Startup at machine is unable to detect a
Power-on > ON - The Main Power Switch is configuration change. When
turned OFF - The power plug of the machine disconnecting and then connecting a
is connected to the output. - The breaker is connector, always disconnect the power
70
ON plug or turn the breaker OFF. Refer to

the Service Manual > Chapter 2 >
External and Controls > Quick Startup for
details.
1. Check the log to find where the
download error has been occurred.
FIN_XX Staple Finisher-XX/Booklet
Finisher-XX IFN_XX Inner Finisher-XX
G3CCB Super G3 FAX Board G3CCM
Super G3 FAX Board When any of the
above system software is displayed,
Download Error check if the target option has been
E753- System Software Update Error Error occurs installed. When the target option has not
0001 when updating system software of uninstalled been installed: Turn OFF and then ON
options the main power supply to restore (since
there is no system software to be
updated.). When the target option has
been installed: Check if the accessory is
correctly installed and if the target system
software to be downloaded is for the
installed option. Then download the
appropriate system software again.
Remove and then reinstall the Main
E760- Controller PCB 2. 3. Disconnect and then
Main Controller PCB 2 internal error
0001 connect the connector connected to the
Main Controller PCB 2. 4. Replace the
Main Controller PCB 2.
E804- Error in Power Supply Fan 1. Check power distribution to the Fan. 2.
0000 Lock of the Power Supply Fan was detected Replace the Fan.
1. Check the Fixing Heat Exhaust Fan 2
Error in Fixing Heat Exhaust Fan 2
(FM2) harness (to see if the harness is
1. After the power of the Host Machine has
caught, disconnected or physically
been turned ON, rotation of the Fixing Heat
E805- removed). 2. Check the fuse of the
Exhaust Fan 2 (FM2) was detected before
0000 Pickup Feed Driver PCB (UN2). 3.
turning ON the fan. 2. There is no rotation
Replace the Pickup Feed Driver PCB
signal while the Fixing Heat Exhaust Fan 2
(UN2). 4. Replace the Fixing Heat
(FM2) is rotating.
Exhaust Fan 2 (FM2).
1. After the power of the Host Machine
has been turned ON, rotation of the
Fixing Heat Exhaust Fan 1 (FM1) was
E805-
Error in Fixing Heat Exhaust Fan 1 detected before turning ON the fan. 2.
0001
There is no rotation signal while the
Fixing Heat Exhaust Fan 1 (FM1) is
rotating.
E806- Error in Delivery fan 1 1. Check the fan harness (to see if the
0000 1. Failure in the Connect signal when the fan harness is caught, disconnected or
71
was turned OFF. 2. Failure detected while the physically removed). 2. Replace the
fan is rotating. Pickup Feed Driver PCB (UN2). 3.
Replace the Delivery Fan (FM7).
Error in Delivery fan 2 1. Check the fan harness (to see if the
1. After the power of the Host Machine has harness is caught, disconnected or
E806-
been turned ON, rotation of the fan was physically removed). 2. Replace the
0001
detected before turning ON the fan. 2. There Pickup Feed Driver PCB (UN2). 3.
is no rotation signal while the fan is rotating. Replace the Delivery Fan 2 (FM9).
1. Check the fan harness (to see if the
Error in Secondary Transfer Exhaust Fan
harness is caught, disconnected or
E806- physically removed). 2. Replace the
been turned ON, rotation of the fan was
0002 Pickup Feed Driver PCB (UN2). 3.
detected before turning ON the fan. 2. There
Replace the Secondary Transfer Exhaust
is no rotation signal while the fan is rotating.
Fan (FM8).
Error in Process cartridge fan (rear)
1. Check the fan harness (to see if the
E807- harness is caught, disconnected or
been turned ON, rotation of the fan was
0000 physically removed). 2. Replace the
detected before turning ON the fan. 2. There
Relay Board. 3. Replace the fan.
is no rotation signal while the fan is rotating.
Error in Process cartridge fan (front) 1. Check the fan harness (to see if the
1. After the power of the Host Machine has harness is caught, disconnected or
E807-
been turned ON, rotation of the fan was physically removed). 2. Replace the
0001
detected before turning ON the fan. 2. There Pickup Feed Driver PCB (UN2). 3.
is no rotation signal while the fan is rotating. Replace the fan.
1. Replace the AC Driver (UN6). 2.
Error in Zero Cross Check the cycle of the input voltage
E808-
Zero Cross failed to be detected for 50ms or (failure in powerperipheral area of the
0000
more while the fixing relay was ON. customer. Ask the customer to perform
the power supply work).
Fuse cutoff error in Process Cartridge 1. Turn OFF and then ON the power. 2.
E811-
Fuse cannot be cut off (disconnect) although Check the resistance value of the Fuse
0000
it is tried to be cut off. on Drum. 3. Replace the Drum.
1. Check the FUSE_5 on the Pickup
E811-
Error in 24V of the drum new/old detection. Feed Driver PCB (UN2). 2. Replace the
0001
Pickup Feed Driver PCB (UN2).

Error in shutter for Fixing Edge
1. Check the harness of the Shutter Motor (M27), the
Cooling Fan (if the HP failed to
Shutter HP Sensor (PS31) and the Shutter Position
be detected when the error
Sensor (PS32) (to see if the harness is caught,
E840- occurred).
disconnected or physically removed). 2. Replace the
0000 Failed to detect that the fan
Pickup Feed Driver PCB (UN2). 3. Replace the Shutter
shutter has moved to the
Motor, the Shutter HP Sensor or the Shutter Position
specified position when moving
Sensor.
the fan shutter from anywhere
72
other than the HP.

Error in Controller Fan
E880- Check if the connector is connected. If the connection
Fan lock of the Controller CPU
0001 was found OK, replace the Controller Fan 3 (FM13).
cooling fan was detected
E880- Check if the connector is connected. If the connection
Riser PCB Fan was detected
0003 was found OK, replace the Controller Fan 1 (FM11).
to be locked.
E880- Check if the connector is connected. It the connection
Fan lock of the HDD Cooling
0005 is OK, replace the HDD Cooling Fan (FM14).
Fan was detected
When it is detected that the temperature of the CPU is
100 deg C or more, forcible shutdown is executed.
After that, the error is recorded in the error log. If the
CPU abnormal temperature error occurred during a service visit and then occurred
E881- rising error again: Replace the Main Controller PCB 1. - If the error
0001 It was detected that CPU was does not occur during a service visit but is found in the
100 deg C or more. log: 1. Check the space behind the host machine. If the
space behind the host machine is less than 10 cm, ask
the user to secure enough space. 2. Clean the inlet on
the rear of the host machine. Remove dust.
Environment Sensor 1 error 1. Disconnect and then connect the connector of the
A communication error Environment Sensor 1 (UN22). 2. Disconnect and then
E890-
between the Environment connect the connector (J104) on the DC Controller
0000
Sensor 1 and DC Controller PCB. 3. Replace the Environment Sensor 1 (UN22). 4.
PCB was detected. Replace the DC Controller PCB.
1. Disconnect and then connect the connector of the
Environment Sensor 2 error Environment Sensor 2 (UN50). 2. Disconnect and then
E890- The Environment Sensor 2 connect the connector (J104) on the DC Controller
0001 detected the value higher than PCB. 3. Check if the cable of the Environment Sensor 2
the specified value. (UN50) is open circuit. 4. Replace the Environment
Sensor 2 (UN50). 5. Replace the DC Controller PCB.
1. Disconnect and then connect the connector of the
Environment Sensor 2 error Environment Sensor 2 (UN50). 2. Disconnect and then
E890- The Environment Sensor 2 connect the connector (J104) on the DC Controller
0002 detected the value lower than PCB. 3. Check if the cable of the Environment Sensor 2
the specified value (UN50) is open circuit. 4. Replace the Environment
Sensor 2 (UN50). 5. Replace the DC Controller PCB.
Depending on the setting of JM-ERR-R in service
mode, 010071 jam is displayed as an error. Collect log
E996- Frequent error avoidance jam
and contact to the sales companies. To cancel the
0071 (ADF)
setting, select COPIER> OPTION> FNCSW> JM-ERR-
R, and set JM-ERR-R to 0.
Make 000CA1 jam to be displayed as an error by
E996- Frequent error avoidance jam setting JM-ERR-D in service mode. Collect log and
0CA1 (PRINTER) contact to the sales companies. To cancel the setting,
select COPIER> OPTION> FNCSW> JM-ERR-D, and
73
set JM-ERR-D to 0.
Frequent error avoidance jam
setting JM-ERR-D in service mode. Collect log and
E996- (PRINTER)
contact to the sales companies. To cancel the setting,
0CA2 Error avoidance jam
(PRINTER)
set JM-ERR-D to 0.
0CA3 (PRINTER)
set JM-ERR-D to 0.
Make 000CAF jam to be displayed as an error by
0CAF (PRINTER)
set JM-ERR-D to 0.

Canon Ir Advance C5030 Trouble Error Codes PDF

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1

Canon iR Advance C5030 Trouble Error Codes List page

Code Description Remedy

1. Go through the following to clear the error: COPIER >

Code Description Remedy

Code Description Remedy

Code Description Remedy

Code Description Remedy

Sensor Window. 3. Check if the patch sensor is

with ATR sampling

Code Description Remedy

0341 Assembly Replace the Developing Assembly.

Unable to adjust the

Code Description Remedy

1. Use the attached tool to manually rotate the Main Drive

removed). 5. (If the above measures do not solve the

Even if it is normal, be sure to perform step 4 and later

and later steps. 4. If the problem is not solved by replacing

removal to reset/recovery) from the Control Panel at least

Code Description Remedy

Identify the cause of the error whether it is due to

which has been checked in step 4. 6. (If the above measures

mode (Adjustment/ Maintenance> Replace Specified Toner),

Toner Container Inner Cover. When closing the Toner

the error in service mode (COPIER> FUNCTION> CLEAR>

normally when opening/ closing the Toner Container Inner

Code Description Remedy

replace the Motor. If the above measures do not solve

Code Description Remedy

PS28) (faulty sensor) 4. Replace the DC Controller PCB (UN1).

Code Description Remedy

passed when Laser Scanner Unit 2 (CBk

of Laser Scanner Unit 2 (CBk laser) was

Code Description Remedy

0002 HOB single-shot mode Controller PCB (UN1).

DC Controller PCB (UN1).

Code Description Remedy

between CPU and LSI on

1002 disconnection J109) on the DC Controller PCB (UN1). 2. Disconnect and

Code Description Remedy

the Reader Controller PCB and DF Driver PCB. 4.

Code Description Remedy

1. Execute the service mode (COPIER >

Code Description Remedy

Controller PCB and DF the DF PCB.

Code Description Remedy

open-circuit. 4. Replace the DF Driver PCB.

Code Description Remedy

Code Description Remedy

Tray Lift Motor timeout error

driven for 1 second. tray up/down mechanism is faulty. 4. The

Code Description Remedy

second. faulty. 3. The tray up/down mechanism is

ode Description Remedy

Horizontal registration sensor 1

Horizontal registration sensor 4

Code Description Remedy

Paper positioning plate home

driven backward for 0.5 sec.

Code Description Remedy

No necessary memory at Main

Code Description Remedy

Code Description Remedy