Training

Services

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Contents

Why Veeva Training 3

Benefits of Live Virtual Training 4

Role Based Focus 5

Vault Tracks / Pricing 6

CRM Tracks / Pricing 10

Commercial Courses / Pricing 13

Zinc MAPS Tracks / Pricing 14

Certification 15

Registration & Purchase Process 16

Appendix 17

«2»
Why Veeva Training

The success of your Veeva deployment is dependent on the

expertise of the individuals charged with using, maintaining,
and administering the solution.

Veeva’s team of qualified instructors will train your staff

leveraging immersive instructional content developed through
Veeva’s extensive life science industry and cloud-based
solution expertise.

Veeva Training is available to current customers and

implementation partners.

«3»
Benefits of Live Virtual Training

Veeva now provides product training via Virtual

Instructor-led sessions. Our courses are led by live instructors
in an interactive format with hands-on exercises, live Q&A and
breakout rooms.

The Virtual Instructor-led courses allow Veeva’s customers

and partners access to more training options than ever
before, while maintaining the high-standard of quality in our
offerings.

I felt very encouraged to ask

questions when it was time to work
on the labs, quizzes and capstones.
Especially, during the time the class
ended and the instructor was there
to answer questions.

«4»
Role Based Focus

Benefits of Role-Based Administrator Training:

• The right level of training targeted to each role.

• The flexibility of taking each training track or courses in

successive days or spaced over a convenient period of time.

• Courses are delivered virtually and span 4 -5 hours in

duration to eliminate travel costs and minimize the time
spent away from work.

«5»
Vault Users: Identifying Your Role

Administrator Level 1 Administrator Level 2 Configuration

Document and Data User and Document Document and Object Document and Data
consumption and maintenance security management configuration and analysis migration and validation

User Group, template, Configuration troubleshooting Security configuration Configuration migration

report management

«6»
Vault Tracks
Vault Platform Administrator Vault Quality Suite Administrator

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Vault Vault QualityDocs Vault QMS

Administrator Level 1 Fundamentals  Fundamentals  Fundamentals 

Vault Vault QualityDocs Vault QMS

Business  Business  Business 
Administrator Administrator Administrator

Vault Vault QualityDocs Vault QMS

Administrator Level 2 System  System  System 
Administrator Administrator Administrator

Vault
Advanced 
Configuration Concepts 1

Vault Vault Vault

Advanced  Advanced  Advanced 
Concepts 2 Concepts 3 Concepts 4

«7»
Vault Platform Pricing

Vault Platform Vault Platform Vault Platform

Administrator Level 1 Administrator Level 2 Configuration

Vault Platform Fundamentals (5 hours) 

Vault Business Administrator (4 hours) 

Vault System Administrator (8 hours) 

Vault Platform Advanced Concepts 1 (4 hours) 

Vault Platform Advanced Concepts 2 (5 hours) 

Vault Platform Advanced Concepts 3 (5 hours) 

Vault Platform Advanced Concepts 4 (4 hours) 

Vault Platform Certification Exam

Courses must be taken in sequential order $1,000 $2,000 $3,000

and cannot be skipped

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Vault QualityDocs and QMS Pricing

Vault QualityDocs Vault QualityDocs

Administrator Level 1 Administrator Level 2

Vault QualityDocs Fundamentals (1 hour) 

Vault QualityDocs Business Administrator (4 hours) 

Vault QualityDocs System Administrator (5 hours) 

$1,000 $2,000

Vault QMS Vault QMS

Administrator Level 1 Administrator Level 2

Vault QMS Fundamentals (1 hour) 

Vault QMS Business Administrator (4 hours) 

Vault QMS System Administrator (5 hours) 

$1,000 $2,000

«9»
CRM Users: Identifying Your Role

Administrator Level 1 Administrator Level 2 Configuration

User & Territory Management Object Maintenance Configure Core CRM Modules

Product Catalog Maintenance Application and Data Security Security and User Permissions

View Configuration Configuration Utilities

Mobile App Maintenance

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CRM Tracks
CRM Administrator Self Paced Included Modules

Start

Administrator Level 1 CRM Fundamentals  CRM Data Loading 

CRM Business Administrator  CRM Reports and Dashboards 

Administrator Level 2 CRM System Administrator 1  CRM System Administrator 2 

Configuration CRM Advanced Concepts 

« 11 »
CRM Pricing

CRM Administrator CRM Administrator CRM

Level 1 Level 2 Configuration

CRM Platform Fundamentals (5 hours) 

CRM Business Administrator (4 hours) 

CRM System Administrator 1 (4 hours) 

CRM System Administrator 2 (4 hours) 

CRM Advanced Concepts (5 hours) 

CRM Certification Exam

Courses must be taken in sequential order $1,000 $2,000 $3,000

and cannot be skipped

« 12 »
Commercial Courses / Pricing

Align Business Administrator  16 hours virtual $1,500

Development of a new curriculum is currently

Network Administrator  underway for this course. TBD
Please stay tuned for further details

Veeva CRM Order Management  16 hours virtual $1,750

Multichannel CRM training is now being offered as

4 individual courses:
Multichannel Vault to CRM Integration 
(CLM, Approved Email, Engage Portals and MCCP).

Please review each course for details.

Veeva CLM Administrator  12 hours virtual $1,750

CRM Engage Portals Administrator  4 hours virtual $500

Multichannel Cycle Plans Administrator  4 hours virtual $500

Events Management Administrator  12 hours virtual $1,750

Approved Email Administrator  8 hours virtual $1,750

« 13 »
Zinc MAPS Courses / Pricing

Zinc MAPS Agency Initiator Training 2 hours $150

Zinc MAPS Agency Uploader Training 2 hours $150

Zinc MAPS Initiator & Project Manager End User Training 2 hours $225

Zinc MAPS Originator End User Training 2 hours $225

Zinc MAPS Reviewer/Signatory End User Training 2 hours $225

Zinc MAPS Gatekeeper End User Training 2 hours $225

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Certification

Veeva has launched a new Veeva Certification Program for

Customers, Partners and Veeva employees. The new program is
designed to be the standard for Veeva product expertise

Certifications are available for Vault, CRM, Multichannel CRM,

and Network Configuration Tracks.

The new program includes 3 Levels of Certification: White

Belt, Grey Belt, Orange Belt

Learn More about certification requirements, eligibility, and

maintaining an active certification.

« 15 »
Registration and Purchase Process

Before you register for a course you will need to purchase your
desired track(s)

• If you’ve already purchased your pre-requisites,

you can purchase the next tracks separately.

• Purchase Platform and Application tracks together

or separately

Once the purchase process is complete you will be provided

with an order number that can be used when you register
for each course in the track you've purchased.

Ready to Purchase

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Appendix

« 17 »
Certification Requirements

All Veeva Customers and Partners that complete the required training courses called out in this
document are eligible to take the certification exam(s).

Training completion criteria consists of:

• Participation for the course entirety
• Passing all in course quizzes (as applicable)
• Successful completion of all course laboratory exercises
• Successful completion of the course capstone exercise (as applicable)

Successfully completing the certification exam is required to be eligible for Veeva certification. Once the exam is

complete, application for the Veeva Certitication program can be fill at veeva.com/services/certification.

Exam Structure

The certification exam is a self-paced open book knowledge exam administered on the
Veeva Training Services Portal.

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Exam Deadline & Attempts

The certification exam(s) must be completed within 30 days of the course completion date and without outside
assistance.

Certification candidates are given two attempts to pass the knowledge exam.

If the exam is not successfully completed after two attempts the required training courses must be retaken in
order to regain eligibility for additional exam attempts.

Expiration & Maintenance

Once the exam is successfully completed, candidates must apply to the Veeva Certification Program at veeva.
com/services/certification. Please note, there are additional requirements to certification that are detailed on this
site.

Certification remains active for up to 15 months from the date of attainment and automatically expires unless
it is renewed, prior to expiration, through our annual upgrade exam.

If a certification expires, the initial certification process–completion of required training courses and certification
exam(s)–must be repeated in order to regain the certification.

Between August and November, Veeva Training Services offers annual upgrade exams to validate that Certified
Administrators are current in their product knowledge. Successful completion of the annual upgrade exam is
required for Certified individuals to renew their certifications for another year.

The annual upgrade exams are open to Veeva employees, Customers and Partners that hold an active (non-
expired) Veeva Certification.

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