AMANDA SMITH

vollmeag@mail.gvsu.edu | (616) 502-4619 | Grand Rapids, MI 49546

SUMMARY

Tenacious strength-based social worker with 14+ years of experience practicing in the field of social
work with individuals, families, communities and organizations. Specializes in treating substance use
disorder and experience in mental health and medical social work.

Maximizes client-outcomes, quality assurance, monitoring accreditation and licensing regulations, staff
training and development, policy development and implementation, staff / client satisfaction, person-
centered treatment planning, solution-focused therapy and community involvement.

SKILLS

- Leadership - Program Monitoring and Evaluator

- Motivational Interviewing - Strong Verbal & Written Communication
- Documentation - Engagement and Rapport Building
- Team Liaison - Multi-Task / Fast-Paced Environment
- Patient Advocate - Counseling / Case Management
- Facilitator - Organized / Detail Oriented
- Crisis Intervention - Stress-Management & Self-Care

EXPERIENCE

2006 – 2019 / NuPoint Services, Grand Rapids MI

Counselor, Clinical Supervisor, Program Rights Advisor
- Responsible for the daily opening, operations of agency, management of staff
- Provided 1:1 psychotherapy, group psychotherapy, and family psychotherapy
- Developed persons-centered treatment plans
- Provided clinical supervision of therapists individually and group
- Developed group psychotherapy program for agency; women’s group for 13 years
- Facilitated staff meetings of interdisciplinary team
- Coordinated community outreach
- Resolved rights complaints
- Conducted record audits, program evaluation and strategic planning
- Developed and facilitated staff trainings
- Managed agency’s CARF accreditation and LARA regulations
- Developed the agency’s website

2019 – 2020 / Metro Health Hospital, Wyoming, MI

Medical Social Worker, MSW Intern – Emergency Department and Inpatient
- Participated and facilitated end of life decisions, homelessness, transportation,
spiritual care, independent living resources, medication adherence and
management, suicidality, discharge planning, grief counseling, case management,
referrals, psychosocial counseling, inpatient psychiatric placement
- Independently conducted assessments: initial admission assessments, substance
use disorder assessments, mental health evaluations and diagnosis
- Collaborated with interdisciplinary team and other medical professionals such as
doctors, nurses, administrative staff, physical therapists, spiritual care, security
EDUCATION

2018 – April 2020 Graduation / Grand Valley State University

Master of Social Work

CERTIFICATIONS, TRAINING AND LICENSURE

2020 – April Submission / Michigan Department of Licensing and Regulatory Affairs

Masters Ltd Social Worker

2019 / Metro Health Hospital

Crisis Prevention Institution
CPI Certification

2019 / Suicide Prevention Resource Center

Counseling on Access to Lethal Means (CALM) Training

2014 – Present / Michigan Board for Addiction Professionals

Certified Clinical Supervisor
Certification # S-20153 Expiration Date: 4/1/2021

2008 – Present / Michigan Board for Addiction Professionals

Certified Alcohol and Drug Counselor
Certification # 2-01264 Expiration Date: 4/1/2021

2006 – Present / Michigan Department of Licensing and Regulatory Affairs

Bachelors Ltd Social Worker
Permanent Id # 6802085503 Expiration Date: 4/30/2020

RELATED VOLUNTEER / COMMUNITY INVOLVMENT

2014 – 2019 / Forest Hills Public Schools

Project Charlie Mentor, Co-Chair
- Co-Chairing with Mary Vonck, FHPS School Board President
- Providing drug prevention education and training for elementary-high school
students, teachers, counselors and parents.

2017 – 2018 / Families Against Narcotics

Advisory Board Member
- Attending monthly meetings and community events as a professional resource and
support for individuals and families struggling with addiction

2017 – 2019 / Kent County Opioid Task Force

Task Force Committee Member
- Attending monthly meetings as a local agency to learn about other resources to
improve multidisciplinary collaboration and to develop a strategic plan for lessening
the lives lost to opioids.
- Areas addressed are prevention, intervention, treatment and recovery for the
individual, families and community.
2017 – 2018 / Kent County Opioid Task Force
Community Forum Planning Committee Member / Co-Chair
- Attended scheduled meetings and planning for community forums to educate the
community on the opioid epidemic, selecting speakers and setting goals/objects of
the forum
- Co-Chaired with Michele VanPatten, MSN CPHQ, former Lead Improvement
Specialist, Process Improvement at Spectrum Health
- Planned meetings, organized the forum event, selecting host locations, finding
speakers, developing marketing materials and doing outreach to local agencies and
other interested stakeholders for the event(s)

OTHER RELATED EXPERIENCE

2004 – 2005 / Assertive Community Treatment: Community Mental Health, Muskegon, MI

ACT Team Member, BSW Intern
- Participated in multidisciplinary team meetings, shadowed home visits, psychiatric
hospital visits and court hearings, person-centered-planning, medication
management, case management and group therapy

2003 / North Ottawa Community Hospital, Grand Haven MI

Medical Social Work Volunteer
- Participated in assessment & evaluation, case management, data collection,
discharge planning with multidisciplinary team, needs assessment, and updated
resource records

REFERENCES AVAILABLE UPON REQUEST