INTRODUCTION:

Kingfisher Airlines Limited was an airlines group in India. Through

its company United Breweries Group, it had a 50% stake in low cost
carrier Kingfisher Red. Until December 2011. Kingfisher Airlines had
the second largest share in India’s domestic air travel market.

CUSTOMERS VALUES:
The kingfisher Airlines family will consistently deliver a safe, value based and
enjoyable travel experience to all their guests.
Safety: This is their overriding value. In their line of business, there is no
compromise.
Service: We are all in the hospitality business; we must always seek to serve
our guests and gain their trust, goodwill and loyalty.
Teamwork: Each one of oust will be held accountable for the successful
execution our duties, commitments and obligations, and we will strive by
example.

And the services provides by Kingfisher Airlines are:

 Personal valet at the airport to assist at every step of the way, from
baggage handling to boarding.
 Exclusive lounges with private space accompanied with refreshments and
music.
 In-flight entertainment to take-off with personalized video screens and
headphones broadcasting 5 videos channels of the trendy FUN TV and
the exclusive kingfisher radio 10 channels of chartbusting music from
across the globe.
 They have done everything possible to ensure it. With the most
sophisticated communication, navigation and security system – both in
the air and on the ground. As well as with a highly trained and skilled
team of pilots and cabin crew who operate in completely state-of-the-art
paperless environment.
  Seats are indulgently wide with plenty of legroom and adjustable
headrests. The superbly groomed flight attendants will ensure that the
guests are well taken care of.
 A special selection of food and beverages is available on board with an
individual Menu Card for every guest to enable them to choose from the
finest on offer.
 Individual moving map on the personalized video screen will let you of
the flight position. It continuously keeps track of the aircraft’s altitude
and speed, as well as flight time remaining to keep the guest on top pf
things at all times.

The airlines stewards and the airhostesses perform their duties with a smile and
overall helpfulness.
Couple of noted points
 Attendants helping with the luggage refuse tips.
 Attendants at the ticketing counter are friendly and smiling.
 Excellent food.
 Complete entertainment during the journey.
 Help at the baggage claim. This is the most helpful services kingfisher
Airlines provides.