Question ID: 823

1)
Question ID: 823

A major project with an estimated cost of US $22 million has completed the second phase gate. Two
team members are having a disagreement in choosing the potential sellers of a project component,
and the project manager has offered to help. The project manager suggests a compromise. Who
should decide on the best course of action?
A.
Project manager
B.
Management
C.
Customer
D.
Team members
2)
Question ID: 1483
A new project manager is getting his first team together to manage a project. He has studied project
management best practices and other project management information. No one on the team has
experience with the procurement process, but he knows that some of the work on the project will be
outsourced. Which of the following should the project manager should do first?
A.
Determine the enterprise environmental factors that might affect the project, analyze the risk register, and review
contract types.
B.
Make sure the project scope statement is complete, create source selection criteria, and create procurement
documents.
C.
Look for organizational process assets, look for expert judgment, and review contract types.
D.
Make sure he has a complete WBS, do a make-or-buy analysis, and create a procurement management plan.
3)
Question ID: 1429
In which process group does the closing of a procurement occur?
A.
Monitoring and controlling
B.
Closing
C.
Planning
D.
Initiating
4)
Question ID: 548
There are always more project ideas submitted to an organization than can be selected and executed,
based on limited resources organizations have available to put into projects. Which factor would not be
considered when an organization is choosing between two projects to undertake?
A.
Benefit-cost ratio (BCR)
B.
Payback period
C.
Law of diminishing returns
D.
Net present value (NPV)
5)
Question ID: 1144
The project to develop and manufacture a new kitchen gadget has been ongoing for several months.
Currently, the CPI is 0.75 and the SPI is 0.81. These numbers reflect the numerous issues the project
has faced in creating a new gadget that will be useful and easy to use. The marketing department is
still strongly supporting the project. However, market research indicates if costs are not contained, the
end product will be considered too expensive by potential purchasers. To reduce costs, your team has
opted to eliminate a digital instruction guide application that was planned as part of the project. You
have decided to terminate a contract to develop the application. What is the best way to communicate
this to the seller?
A.
Send the seller a stop work order by overnight mail.
B.
Hold an immediate meeting with the seller.
C.
Call the seller immediately.
D.
Send the seller a notification by email.
6)
Question ID: 473
Based on the chart, if the duration of activity F changes to 8, what is the effect on the project?
A.
The critical path changes.

B.
There is no effect on the critical path.
C.
Activity A is now on the critical path.
D.
The duration of the critical path becomes 16.
7)
Question ID: 1516
As part of your effort to develop a project charter, you meet with an engineering manager. He informs
you that it is impossible to provide a cost estimate without knowing the specific resources who will be
assigned to the project. You explain that:
A.
Resource cost is not an issue at this point. You will have a realistic budget at the end of project planning.
B.
It is not a problem because stakeholder identification during project initiating will uncover key resources.
C.
You were counting on his support to help you select the most cost-effective resources.
D.
For now, you only need a ROM estimate to be validated later, when you know what resources will be available.
8)
Question ID: 201
You are given a new marketing project to manage along with a brief project scope statement. You are
familiar with the operations and project capabilities of the marketing department itself, and are
confident you will work easily with them on the project. The culture within the marketing department
tends to be proactive. The project sponsor tells you there is no required completion date for the
project. What is the best thing to do?
A.
Plan the project as you would a normal project, but build in schedule flexibility.
B.
Ask for better definition of the project scope before accepting the project.
C.
Make a list of activities that need to be done.
D.
Accomplish the project as time allows.
9)
Question ID: 415
The project manager is involved in the Develop Schedule process for the project. He has analyzed the
project, compressed the schedule, and completed a Monte Carlo analysis. Which of the following is an
output of Develop Schedule?
A.
Work breakdown structure
B.
Basis of estimates
C.
Activity duration estimates
D.
Change requests
10 )
Question ID: 965
All the following are part of the Close Project or Phase process except:
A.
Analysis of project success and effectiveness
B.
Collection of records
C.
Archiving project information
D.
Coordinating operations and maintenance activities
11 )
Question ID: 1561
You are overseeing your team in the creation of deliverables on a complex business process solutions
project. Team members are located throughout the country, so team meetings are conducted virtually.
The current SPI is 0.86, and the CPI is 0.79. You attribute the low SPI and CPI measurements to the
difficulties of managing a large, geographically disbursed team. You have implemented new processes
and procedures designed to improve the quality of interim deliverables, and hope to thereby increase
the efficiency of your team, and to reduce the amount of rework you have been experiencing. When
executing a project, you should pay special attention to:
A.
Quality
B.
Cost
C.
Schedule
D.
Each individual knowledge area
12 )
Question ID: 1015
You and the team are working on risk management planning for a landscaping project that is part of a
larger building program. As a result of your work to date, you have a numeric analysis of the project,
including the probability of achieving the project budget and schedule as planned. You completed
these during which part of the risk management process?
A.
Perform Qualitative Risk Analysis
B.
Plan Risk Responses

C.
Identify Risks
D.
Perform Quantitative Risk Analysis
13 )
Question ID: 1322
A project manager is documenting rules covering who will have access to controlled documents, how
changes to these items will be recorded and approved, and how everyone will know what the current
version is. The project manager is therefore creating a:
A.
Work authorization system
B.
Project management information system
C.
Change control system
D.
Configuration management system
14 )
Question ID: 513
During project executing of an SAP implementation project, the forecasted remaining hours exceed
planned remaining hours. Consequently, the project takes on a negative variance. The project
manager has been asked to explain what has occurred and what will be done to change the situation.
Which calculation is the project manager likely to use as a measurement tool to validate this
information?
A.
EV/AC
B.
EV - PV
C.
EV/PV
D.
EV - AC
15 )
Question ID: 1095
You are a project manager for a project to improve the organization, policies and procedures, and
systems of the procurement department, which is part of the Shared Services Division. The project is
really needed and wanted by the management team, however, it does not have much support from the
staff. The project has just entered into a contract with a vendor for services related to implementing a
new software package, and has been working for some months with a consulting firm specializing in
BPM. The procurement department manager notifies you that, effective immediately, the project is
being stopped until further notice due to budgetary cuts, and you need to release all resources and
spend no further time on the project. What is the best thing to do?
A.
Conduct a procurement audit.
B.
Begin procurement closure.
C.
Extend the schedule.
D.
Close the project.
16 )
Question ID: 161
New project managers in your organization are confusing the terms project life cycle and project
management process. Which of the following identifies the difference between these two?
A.
The project management process is longer.
B.
The project life cycle describes what you need to do to complete the work.
C.
The project management process only applies to some projects.
D.
The project life cycle is created based on the top level of the work breakdown structure.
17 )
Question ID: 710
Cost has been determined to be the highest priority constraint on a project to design and produce a
new tool that will be used in restaurant kitchens. The project team has included a random sampling of
these tools in their quality plan. Although cost is a key factor, the product must also meet high quality
standards. All the following are examples of the cost of nonconformance except:
A.
Quality training
B.
Scrap
C.
Warranty costs
D.
Rework
18 )
Question ID: 1348
There is confusion among some of the stakeholders about how the cost forecasts will be calculated on
the project. They also have concerns about whether enough money has been set aside to cover the
cost of risk responses. You are planning to share information in the upcoming team meeting and in
reports to stakeholders to clear up the confusion. You are referencing the stakeholder and
communications management plans to determine how best to communicate with the stakeholders. You
will explain that the difference between the cost baseline and the cost budget can be best described
as:
A.
The contingency reserves
B.
The cost account
C.
The management reserves
D.
The project cost estimate
19 )
Question ID: 265
Company procedures require the creation of a lessons learned register. Which of the following is the
best use of lessons learned?
A.
Informing the team about what the project manager has done
B.
Planning record for the current project
C.
Informing the team about the project management plan
D.
Historical records for future projects
20 )
Question ID: 795
You have just been assigned as project manager for a large telecommunications project. This one-
year project is about halfway done. The project team consists of 5 sellers and 20 of your company's
employees. You want to understand who is responsible for doing what on the project. Where would
you find this information?
A.
Bar chart
B.
Project organizational chart
C.
Responsibility assignment matrix
D.
Resource histogram
21 )
Question ID: 296
Being told to complete the project in three months using only four resources is an example of:
A.
Law of diminishing returns
B.
Earned value analysis components
C.
Benefit-cost ratios
D.
Constraints
22 )
Question ID: 674
Which of the following is the most appropriate thing to do in project closing?
A.
Work with the customer to determine acceptance criteria.
B.
Gain formal approval of the management plans.
C.
Collect historical information from previous projects.
D.
Confirm all the requirements in the project have been met.
23 )
Question ID: 1365
The project has just entered a key phase of development process when the lead developer walks into
the project manager’s office. He regretfully tells the project manager that he is leaving the company,
effective today, due to a family emergency. The project manager takes time to express his concern for
the team member’s family. After the team member leaves, the project manager makes a short phone
call, and arranges for a replacement developer to start work on the project the following week. This is
an example of:
A.
Project team optimization
B.
Implementing a risk response
C.
Management by objectives
D.
Creating a workaround
24 )
Question ID: 735
Your company is in the consumer-packaged goods industry. This is a highly regulated industry, and
the regulations can vary between countries and even geographic regions within each country. You
have created a new product and sent the first shipment to a customer in a region you have never
worked in before. The shipment is stopped in customs, due to the product not meeting the standards of
that country. According to the company policy, samples should be taken from each shipment and
stored for six months. The company looked for samples from the shipped product, and were not able
to locate any. Which quality technique could have caught this issue?
A.
Quality audits
B.
Process analysis
C.
Matrix diagram
D.
Control charts
25 )
Question ID: 1050
During project executing, the project manager is spending a lot of time solving problems that arise. It
would be better for the project manager to transfer his efforts to:
A.
Having the team solve the problems, thus freeing his time to hold more meetings
B.
Identifying additional risks and following the risk management process
C.
Executing the project management plan and making sure the quality management plan is viable
D.
Performing sensitivity analysis on past problems and transferring them to other projects
26 )
Question ID: 1072
What is the difference between management reserves and contingency reserves?
A.
Contingency reserves address known unknowns, whereas management reserves address unknown unknowns.
B.
Contingency reserves are managed by senior management, whereas management reserves are managed by
the project manager.
C.
Contingency and management reserves both address known unknowns and could be considered the same.
D.
Contingency reserves address known knowns, whereas management reserves address known unknowns.
27 )
Question ID: 302
As a project manager, you have had to develop skills to help you successfully plan and manage
projects. Which skills would best help you encourage project teams to reach levels of high cooperation
and achievement, promote a positive relationship with sellers on a project, and involve stakeholders
appropriately through all aspects of the project?
A.
Communication methods, team building, and claims administration

B.
Sensitivity analysis, active listening, and leadership
C.
Active listening, negotiating, and political awareness
D.
Networking, communication models, and SWOT
28 )
Question ID: 1149
During completion of the project, you notice a deliverable, integral to the project, has not been
received. The seller says the work is not part of the contract. You remember discussing it during
negotiations and even coming to agreement, but you cannot find it in the contract. Which of the
following best describes this situation?
A.
The deliverable is required to be completed.
B.
The deliverable may be described in the specifications and not the contract.
C.
The seller is required to complete the deliverable based on a verbal agreement.
D.
A change to the contract is required in order to get the deliverable.
29 )
Question ID: 61
People from the business development department are the only ones completing a project. Whenever
questions arise, they are transmitted to the heads of other departments, to the people in these
departments, and then back to the business development department. This is causing delays on the
project. Why might this method of communicating be happening?
A.
There is no project charter.

B.
The project is being managed in a functional organization.
C.
The communications management plan is not clear.
D.
The work breakdown structure does not show responsibilities.
30 )
Question ID: 945
When is the earliest time administrative closure should be completed?
A.
At the end of each project phase
B.
Whenever a deliverable is complete
C.
At the end of the project
D.
Whenever a new project manager takes over a project
31 )
Question ID: 63
A manager and the head of engineering discuss a change to a major work package. After the meeting,
the manager contacts you and tells you to complete the paperwork to make the change. This is an
example of:
A.
Management attention to scope management
B.
A change control system
C.
A project expediter position

D.
Management planning
32 )
Question ID: 1468
An email is forwarded to you that involves conflict between two team members. As the project
manager, what is the best thing for you to do?
A.
Schedule an additional team building event.
B.
Collaborate with the team members to resolve the conflict.
C.
Recalculate communications channels.
D.
Reassess the communications management plan.
33 )
Question ID: 742
A project team is having issues while attempting to determine the reason for a variance. One of the
team suggests that creating a fishbone diagram might be helpful. The purpose of a fishbone diagram is
to:
A.
Show how a process or system flows from beginning to end
B.
Show functional responsibilities and how they are related to one another and to the objectives of the project
C.
Determine the organization of the project

D.
Stimulate thinking, organize thoughts, and generate discussion
34 )
Question ID: 214
You are planning communications on a new service development project. Your stakeholder list is
large, but not terribly complicated. Not all stakeholders will understand the need for developing an
actual communications plan, and you already have good relationships with most stakeholders on this
project. What is one of the major driving forces for communication on a project?
A.
Optimization
B.
Integration
C.
Integrity
D.
Differentiation
35 )
Question ID: 903
The purpose of status meetings is to:
A.
Have team members report on what they are doing.
B.
Issue work authorizations.
C.
Exchange information about the project.
D.
Confirm the accuracy of the costs submitted by the team.

36 )
Question ID: 345
A new project manager is being mentored by a more experienced PMP-certified project manager. The
new project manager is having difficulty finding enough time to manage the project because the project
scope is being progressively elaborated. The PMP-certified project manager advises that the basic
tools for project management, such as a work breakdown structure, can be used during project
executing to assist the project manager. For which of the following can a work breakdown structure be
used?
A.
Communicating with the customer
B.
Describing the business need for the project
C.
Identifying the functional managers for each team member
D.
Showing calendar dates for each work package
37 )
Question ID: 835
The highest point of Maslow's hierarchy of needs is:
A.
Esteem
B.
Need for association
C.
Physiological satisfaction
D.
Attainment of survival
38 )
Question ID: 904
You are planning a series of projects to build a new website. The site will be built in stages, and each
stage will be a separate project. You understand your project's needs will change as the project
progresses from defining to designing. A team meeting during project executing is the best format to:
A.
Make changes to the project.
B.
Authorize changes to the project.
C.
Communicate.
D.
Determine project status.
39 )
Question ID: 836
Two team members are having a big disagreement over the type of computer hardware to use on the
project. Who should resolve the dispute?
A.
System supervisor
B.
Project manager
C.
Two team members and their project manager
D.
Management
40 )
Question ID: 960
A company is making an effort to improve its project performance and create historical records of past
projects. What is the best way to accomplish this?
A.
Create project management plans.
B.
Create lessons learned.
C.
Create network diagrams.
D.
Create status reports.
41 )
Question ID: 1057
You have just been assigned to take over as the project manager for a sizeable engineering project,
and you want to quickly review the project's procedures for managing risk. What would be the most
helpful in finding this information?
A.
A risk management plan
B.
Environmental process assets
C.
A risk impact matrix
D.
A risk identification plan

42 )
Question ID: 1403
Which of the following is the most appropriate thing to do in the closing process group?
A.
Obtain formal acceptance of the project scope from the customer.
B.
Do project performance appraisals.
C.
Archive project documents.
D.
Inspect work packages.
43 )
Question ID: 950
The Close Project or Phase process includes all the following except:
A.
Creating a project risk management plan
B.
Analysis of project success
C.
Ensuring that records include final specifications
D.
A collection of project records

44 )
Question ID: 634
A cost performance index (CPI) of 0.89 means:
A.
At this time, we expect the total project to cost 89 percent more than planned.
B.
The project is progressing at 89 percent of the rate planned.
C.
When the project is completed, we will have spent 89 percent more than planned.
D.
The project is getting 89 cents out of every dollar invested.
45 )
Question ID: 1478
People associated with the organization in which you are working have been complaining about the
lack of information regarding upcoming changes and want to get information now. Some of them feel
what they have heard about your project means they will lose their job or be forced to find a different
position within the company. Luckily for you, the SPI is at 1.08 and the CPI is at .99, so you feel
confident of success. What is the best way to deal with this situation?
A.
Update the organizational process assets, and reassess the risks of this type of situation occurring again.
B.
Have the people submit a change request so their concerns may be addressed, and have the change control
board review the change for merit.
C.
Use smoothing to let the people know they are not in fact going to lose their jobs, and fight for better feedback in
the future.
D.
Use face-to-face meetings to gather further information about the issues, and use the issue log to track the
issues to completion.
46 )
Question ID: 886
The project manager is working to clearly describe the level of involvement expected from everyone on
the project in order to prevent rework, conflict, and coordination problems. Which of the following best
describes the project manager's efforts?
A.
Identify Risks and Develop Project Team
B.
Manage Stakeholder Engagement and Direct and Manage Project Work
C.
Develop Project Management Plan and Plan Quality Management
D.
Validate Scope and Control Quality
47 )
Question ID: 664
During the Define Activities process, a team member identifies an activity that needs to be
accomplished. However, another team member believes that the activity is not part of the project as he
interprets the project scope statement. What is the best thing for the project manager to do?
A.
Make the decision herself.
B.
Review the WBS dictionary.
C.
Ask senior management for clarification.
D.
Try to build a consensus of the team.
48 )
Question ID: 916
Extensive use of ___ communication is most likely to aid in solving complex problems.
A.
Nonverbal
B.
Formal written
C.
Informal written
D.
Formal verbal
49 )
Question ID: 1310
Four stakeholders have noted that major change is required on the contract. A project manager is
documenting the change request when he receives a call from the seller informing him the seller's
supplier has notified them of a price increase effective the next day. The seller is therefore asking for
the change to become official right away. Generally, the project manager should:
A.
Get the change signed by the procurement manager.
B.
Ask for an extension of time to finish.
C.
Report the issue to the change control board.
D.
Finish creating and then sign and send the change order.
50 )
Question ID: 682
A project team is in the design stage of a new mountain bicycle prototype. The team is in the process
of identifying which type of frame and material will provide high performance at a low cost. Which of
the following is the most likely technique used to determine these variables?
A.
Cost-benefit analysis
B.
Design of experiments
C.
Cause-and-effect diagram
D.
System flowchart
51 )
Question ID: 721
There are several executing activities underway on your project. You are beginning to get concerned
about the accuracy of the progress reporting your team members are doing. How could you verify
whether there is a problem?
A.
Perform Monte Carlo analysis.
B.
Perform a quality audit.
C.
Perform regression analysis.
D.
Create risk quantification reports.
52 )
Question ID: 620
You just completed a cost estimate on the project, and you're assuming there is a 15 percent chance
you will exceed this estimate. You are:
A.
Above the median
B.
Above the mean
C.
Below the median
D.
Below the mean
53 )
Question ID: 846
A project manager is meeting with a team member and says, "I know you want to be involved in
meetings with the customer. Because of your performance on the project so far, I have rearranged
things so you can have that opportunity." This is an example of:
A.
Team building
B.
Reward power
C.
Project performance appraisals
D.
Team performance assessment
54 )
Question ID: 894
A large, one-year telecommunications project is about halfway done when you take the place of the
previous project manager. The project involves three different sellers and a project team of 30 people.
You would like to see the project's communications requirements and what technology is being used to
aid in project communications. Where will you find this information?
A.
The information distribution plan
B.
The bar chart
C.
The communications management plan
D.
The stakeholder engagement plan
55 )
Question ID: 1382
A watch list is an output of which risk management process?
A.
Plan Risk Responses
B.
Implement Risk Responses
C.
D.
56 )
Question ID: 622
A manufacturing project has a schedule performance index (SPI) of 0.89 and a cost performance index
(CPI) of 0.91. Generally, what is the most likely explanation for why this occurred?
A.
Additional equipment needed to be purchased.
B.
The scope was changed.
C.
A supplier went out of business and a new one needed to be found.

D.
A critical path activity took longer and needed more labor hours to complete.
57 )
Question ID: 193
You are assigned as a project manager to lead a new quality improvement project. Management is
asking for a project management plan. Which of the following should you create first?
A.
A project management plan
B.
A quality management plan
C.
A project scope statement
D.
58 )
Question ID: 951
An advisor to a new project manager tells the project manager to compile lessons learned at the end of
a project. What is included in lessons learned?
A.
Reports from management
B.
All the plans used in the project
C.
Variances and their causes
D.
Reports from the customer
59 )
Question ID: 699
You are asked to select tools and techniques to supplement existing quality control activities. Which of
the following would not be appropriate for this purpose?
A.
Statistical sampling
B.
Focus groups
C.
Pareto diagrams
D.
Performance reviews
60 )
Question ID: 1025
During which risk management process is a determination made to transfer a risk?
A.
Monitor Risks
B.
Plan Risk Responses
C.
Implement Risk Responses
D.
Identify Risks
61 )
Question ID: 57
In project executing, a project manager from the information systems department is trying to complete
the project, yet is constantly faced with interference from the manager of the engineering department.
The engineering department keeps changing the resources assigned to the project team and their
availability. What type of matrix does this represent?
A.
Tight matrix
B.
Functional matrix
C.
Weak matrix
D.
Strong matrix
62 )
Question ID: 692
Which of the following is not a tool used in the Plan Quality Management process?
A.
Quality audit
B.
Mind mapping
C.
Benchmarking
D.
Matrix diagrams
63 )
Question ID: 661
You are working with a team to develop an intricate mechanical assembly. This piece is critical to the
success of the project, and must perform at a six-sigma level. Who of the following has primary
responsibility for establishing design and test specifications?
A.
Quality control
B.
Senior management
C.
Procurement
D.
Engineering
64 )
Question ID: 313
A project team is helping the project manager. They are subdividing project work packages into
smaller, more manageable components. This is a medium-sized project in terms of budget and
timeline, but there are not many interim deliverables before the team will assemble and test the final
product. What are they currently doing?
A.
Creating a WBS
B.
Decomposing
C.
Activity sequencing
D.
Network diagramming
65 )
Question ID: 853
Conflict on projects is usually caused by:
A.
Schedules, personality, priorities, and technical opinions
B.
Schedules, personality, priorities, and resources
C.
Schedules, project priorities, resources, and technical opinions
D.
Schedules, cost, priorities, and resources
66 )
Question ID: 744
A project manager is experiencing a great deal of frustration because a lot of rework has been
required. It seems as though the team has significant differences of opinion related to interpretation of
the requirements. The project manager is trying to determine what changes need to be made to meet
the quality requirements and reduce future rework. He seeks the advice of his manager, who asks if he
has created a histogram. Histograms help the project manager:
A.
Determine if a process is out of control.
B.
Analyze the cause of a quality problem.
C.
Focus on the most critical issues to improve quality.
D.
Focus on stimulating thinking.
67 )
Question ID: 443
The project deadline is the end of the year. The project consists of two activities. Activity A has a
duration of two months and activity B has a duration of three months. Activities A and B can be
performed concurrently. The start date for the project is set for the beginning of July. What is the
maximum duration of the project?
A.
Five months
B.
Three months
C.
Six months
D.
Two months
68 )
Question ID: 752
The widget production project is well underway. The requirements are clear that each widget must
weigh between 0.320 and 0.325 ounces. The first day of test production resulted in 1247 widgets. Of
the widgets inspected, 47 percent fell within the acceptable weight range. This is an example of:
A.
Control charting
B.
Specification limits
C.
Control limits
D.
Manage Quality
69 )
Question ID: 615
For each activity on your project, you have worked with designers, engineers, technical experts, and
consultants to come up with details on the resources needed to complete the activity. For some of the
activities the lists are quite long, as you need raw and finished materials, equipment, and people. You
have a limited amount of warehousing available, so you have to coordinate the deliveries and work so
that the materials and equipment are delivered as close to the start of an activity as possible. You and
the project management team have identified the amount of time and money needed for each of the
activities, which you have then aggregated and analyzed with their help. These efforts will eventually
result in the creation of a cost baseline for the project. In which process is the cost baseline
developed?
A.
Determine Budget
B.
Estimate Activity Resources
C.
Control Costs
D.
Estimate Costs
70 )
Question ID: 1280
At various points during project execution, the project manager reviews the project charter. Which of
the following best describes what a project charter may be used for when the work is being
completed?
A.
To make sure that all the documentation on the project is completed
B.
To make sure all the team members are rewarded
C.
To help determine if a scope change should be approved
D.
To assess the effectiveness of the change control system
71 )
Question ID: 939
To a project manager, which of the following is the biggest disadvantage of progress reports as
compared to watching what is going on in a project, asking questions, and assisting team members?
A.
Progress reports require expending time gathering information from stakeholders.

B.
Progress reports generally show problems after they have occurred.
C.
Progress reports include information from all the team.
D.
Progress reports supply information about trends.
72 )
Question ID: 212
You were just assigned to take over a project from another project manager who is leaving the
company. The previous project manager tells you that the project is on schedule, but only because he
has constantly pushed the team to perform. What is the first thing you should do as the new project
manager?
A.
Tell the team your objectives.
B.
Determine a management strategy.
C.
Check risk status.
D.
Check cost performance.
73 )
Question ID: 372
Your best programmer is an independent contractor. Recently, you learned that she is working on a
project in the evening for one of your competitors. Your best course of action is to:
A.
Get her to sign a nondisclosure agreement.
B.
Limit her access to sensitive data.
C.
Replace her.
D.
Inform her that you do not allow your contractors to work with your competition, and ask her to choose.
74 )
Question ID: 207
You have been appointed manager of a project to convert multiple electronic mail systems at a major
financial institution to a single platform. Your company's approach was not the client's first choice, and
your firm was able to offer the lowest cost alternative by using funds provided to your company for a
different purpose. After the project is underway, the client specifies a new approach that has never
been used before. When the project is approaching the originally scheduled end date, it becomes clear
that the technological approach will have to be significantly altered. Although the client has been
apprised of developments throughout the project through regular status reports, and the project
management plan has been followed, the client demands the project be continued without any
increase in cost until all of their requirements are met. Your firm feels that it has no choice but to
comply with the client's demands, although this will result in a substantial loss on the project. What is
the most important thing that should have been done to avoid this situation?
A.
Clearer project scope statement
B.
Formal client acceptance of the project management plan
C.
Better identification of risks and development of risk mitigation strategies
D.
Enhanced communications management plan
75 )
Question ID: 917
The project team meeting is not going well. Many attendees are talking at the same time, there are
people who are not participating, and many topics are being discussed at random. Which of the
following rules for effective meetings is not being adhered to?
A.
Create and publish an agenda and a set of rules for controlling the meeting.
B.
Demonstrate courtesy and consideration of each other, and control who is allowed to speak.
C.
Schedule meetings in advance.
D.
Have a purpose for the meeting, with the right people in attendance.
76 )
Question ID: 547
What does a benefit-cost ratio (BCR) of 2.1 mean?
A.
The costs are 2.1 times the benefits.
B.
The payback is 2.1 times the costs.
C.
The cost is 2.1 times the profit.
D.
The profit is 2.1 times the costs.
77 )
Question ID: 756
Which of the following is based on the 80/20 principle?
A.
A Pareto diagram
B.
A fishbone diagram
C.
A control chart
D.
The 50/50 rule

78 )
Question ID: 1414
How does risk affect a project?
A.
It can cause a change in the project schedule, but not the project scope.
B.
It can cause a change in the number of resources for the project, but not the cost.
C.
It is an uncertain event that if it occurs has a positive or negative effect on at least one project objective.
D.
It is a certain event that will have a negative effect on the project.
79 )
Question ID: 1313
The project was going well until the director of marketing discovered two of her staff members were
working on different versions of the sampling plan, a product of your project. Which of the following
best describes what needs the attention of the project manager on this project?
A.
Resource allocation
B.
Stakeholder management
C.
Staffing management plan
D.
Configuration management
80 )
Question ID: 501
A team member notifies the project manager after the fact that certain project deliverables have been
attained without performing all the associated work packages in the WBS. What should the project
manager do first?
A.
Review work packages and deliverables to determine impact, if any. Recommend changes to the project
management plan.
B.
Change the project performance measurement baselines and the WBS to reflect the work performed in
completing the deliverables.
C.
Change the reporting process to get information sooner, then review the communications management plan to
see if it is still appropriate to the needs of the project.
D.
Immediately communicate the changes to all team members and stakeholders, then review the team member's
performance.
81 )
Question ID: 946
Which of the following regarding performance reporting is correct?
A.
It is done during project executing and project monitoring and controlling.
B.
It is done during project planning and project closure.
C.
It is done during project planning and project monitoring and controlling.
D.
It is done during project executing and project closure.
82 )
Question ID: 1029
Project Team A has been hired to manage a transportation project very similar to dozens of projects
the team has managed successfully in the past. The team has determined the probability of achieving
project objectives is 94 percent. What part of the risk process is the team in?
A.
Plan Risk Responses
B.
C.
D.
Identify Risks
83 )
Question ID: 187
The sponsor assigns you as the project manager of a project that crosses functional lines and is
designed to operate at 6 sigma levels. The sponsor has given you cost and schedule requirements.
Which of the following would not be an appropriate action on your part?
A.
Creating a detailed estimate
B.
Working with the team to develop a project management plan
C.
Evaluating the project risks
D.
Accepting the requirements

84 )
Question ID: 18
There are over 30 stakeholders on a new software development project, and no one can agree on the
project objectives. One stakeholder believes the project can achieve a 30 percent improvement while
another believes a 50 percent improvement is possible. The project manager thinks a 10 percent
improvement is more realistic. What is the best course of action?
A.
Average the numbers and use that as an objective.
B.
Perform a feasibility analysis.
C.
Move forward with the project and look for more information later to settle the issue.
D.
Ask the sponsor to make the final decision.
85 )
Question ID: 588
The project management office has determined that the focus of this quarter's continuous improvement
efforts will be estimating. Which of the following is a key way to improve activity cost estimates?
A.
Base activity estimates on the upper and lower control limits.
B.
Let management create the management reserve and the activity cost estimates.
C.
Let the project manager create the activity cost estimates.
D.
Use historical data.

86 )
Question ID: 856
During the requirements workshops for the project, the team and the business subject matter experts
have expressed strong disagreement on requirements, their acceptance criteria, and prioritization. You
have needed to use a variety of strategies to manage the meetings and the interactions, choosing the
most appropriate conflict resolution strategy for each occurrence. Which of the following is the worst
way to resolve conflict?
A.
Smoothing
B.
Withdrawal
C.
Forcing
D.
Compromising
87 )
Question ID: 1575
Understanding the culture, policies, and procedures of the organization in which the project is being
performed is most challenging in:
A.
Global organizations
B.
Small organizations
C.
Manufacturing organizations
D.
Agile organizations
88 )
Question ID: 257
The scope baseline has just been set when the customer requests a change to the project scope.
There have been no other change requests thus far, and the customer indicates that he thinks this will
be the only change. The best thing for the project manager to evaluate is the:
A.
Effect of the change on the project baselines
B.
Effect of the change on scope management
C.
Effect of the change on the project schedule, cost, quality, risk, resources, and customer satisfaction
D.
Effect of the change on the project scope
89 )
Question ID: 962
An output of the Close Project or Phase process is the creation of:
A.
A project management plan
B.
C.
Project archives
D.
A project charter
90 )
Question ID: 143
A team member asks to tell you something in confidence. He advises you that he has been performing
illegal activities within the company for the last year. He is feeling guilty about it and is telling you in
order to receive advice as to what he should do. What should you do?
A.
Ask for full details.
B.
Tell the employee to inform his manager.
C.
Inform your manager of the illegal activities.
D.
Confirm that the activities are really illegal.
91 )
Question ID: 96
For which of the following actions could a project manager incur a fine and be jailed?
A.
Using people from outside the project manager's country to work on the project
B.
Failing to file the necessary permits in their own country
C.
Paying a bribe to a foreign official
D.
Not using minority workers on the project

92 )
Question ID: 749
Quality is achieved when:
A.
The customer indicates acceptance of the product or service.
B.
The requirements have been met.
C.
Customer expectations have been exceeded.
D.
The customer stops asking for additional features.
93 )
Question ID: 109
You are managing a procurement for a project to create a scientific and medical research site, and you
have arranged a bidder conference with the potential sellers. You are not yet certain that the solution
as defined is 100 percent accurate, nor are you sure that it is complete. All of the following are
appropriate for a bidder conference except:
A.
An explanation of why particular terms and conditions are in the contract
B.
A request for sellers to offer their thoughts on problems with the scope of the work
C.
Working with the sellers to determine alternative solutions for the project
D.
A walkthrough of the project scope
94 )
Question ID: 1004
A project manager has been instructed to use the project charter to help identify risks on the project.
This does not make sense to him. If you were asked to explain the reason the project charter is used in
this way, what is the best explanation?
A.
The project charter is issued by the sponsor.
B.
Reviewing the project charter will help determine a description of the product of the project.
C.
Reviewing what is said and not said in the project charter will help determine risks.
D.
The project charter describes the business needs of the project.
95 )
Question ID: 97
While managing a project in another country, you are asked to make a "facilitating" payment so the
country officials will issue a work order. What should you do?
A.
Make the payment.
B.
Ask the person for proof the payment is required.
C.
Do not pay and see what happens.
D.
Seek legal advice on whether such a payment is a bribe.
96 )
Question ID: 1595
On a project to develop an inventory control system, the project manager is working on creating the
scope management plan. He realizes that this plan must include items such as how the WBS will be
created and how the scope of work will be accomplished and measured. All of the following statements
are true about the scope management plan except:
A.
It may be based on organizational forms or templates.
B.
It will not change after approval.
C.
It documents how scope will be iterated and controlled.
D.
It will be impacted by other parts of project planning.
97 )
Question ID: 364
Which of the following is correct in regard to the Control Scope process?
A.
Effective scope definition can lead to a more complete project scope statement.
B.
Controlling the schedule is the most effective way of controlling scope.
C.
The Control Scope process must be integrated with other control processes.
D.
The Control Scope process must be done before scope planning.
98 )
Question ID: 1617
The project manager is responsible for fielding change requests throughout the project, and for
facilitating the team's ability to appropriately respond to and act upon each approved change request
as necessary. Responses to change requests vary based on a number of different factors. Which is
the best way to describe how integrated change control is related to stakeholder management?
A.
Change requests are an input to Control Stakeholder Engagement.
B.
Approved change requests are documented in the change log during Plan Stakeholder Engagement.
C.
Change requests are an output of Manage Stakeholder Engagement.
D.
Change requests regarding stakeholder management are approved or rejected in the Control Stakeholder
Engagement process.
99 )
Question ID: 1433
During which process group does the team measure and analyze the work being done on the project?
A.
Closing
B.
C.
Initiating
D.
Executing
100 )
Question ID: 1555
Which of the following is not a rule regarding meeting management?
A.
Distribute a meeting agenda beforehand.
B.
Document and publish meeting minutes.
C.
Have a purpose for each meeting.
D.
Have an energizing opener to get people involved in the meeting.
101 )
Question ID: 559
You are using net present value (NPV) to help your organization determine which projects to select
and approve from the many that have been proposed. It is often the case that those projects proposed
are not equally valued in subjective analysis by all organizational executives, as they may differ on
their interpretation of the organization's strategic goals. Which of the following would be the best
project for the organization to select?
A.
A project that will take six years to complete and has an NPV of $45,000
B.
A project that will take eight years to complete and has an NPV of $30,000
C.
A project that will take three years to complete and has an NPV of $85,000
D.
A project that will take 10 years to complete and has an NPV of $60,000
102 )
Question ID: 659
You are working with a multicountry project team developing a new drilling device for the oil and gas
industries. Some events have had unanticipated impacts on the project. One is that the cost of testing
was significantly less than expected based on the three-point estimate. There were also several
conflicts and issues with the team that had to be resolved. The leadership in your publicly held
company has to do a presentation to the shareholders and needs data to present. After analyzing the
status of your project, you determine the earned value (EV) is lower than the actual cost (AC) and the
planned value (PV). What should you tell the leadership to expect as an outcome if this trend
continues?
A.
The actual cost will be lower than planned.
B.
The project will finish over budget.
C.
The estimate at completion will be lower than planned.
D.
The project will finish ahead of the original schedule estimate.
103 )
Question ID: 445
A project manager received executive level orders to deliver the project two weeks earlier than
scheduled, doing whatever it takes. He decided that the least costly means would be to add resources
to critical path activities in order to shorten the time of those activities. In this case, the project
manager has:
A.
Decomposed the critical path WBS
B.
Fast tracked the critical path part of project schedule
C.
Crashed the critical path
D.
Leveled resources
104 )
Question ID: 1539
The project manager and one of the team leads are preparing some questions to ask the team that
implemented the statistical sampling test. Since the results were different than expected, they want to
be sure all those involved in the implementation followed the instructions properly. Which of the
following are they involved in?
A.
Validate Scope
B.
Manage Quality
C.
Control Quality
D.
Manage Project Knowledge
105 )
Question ID: 295
As a project manager, you are using a number of tools and techniques that are part of the Define
Scope process. You will be carrying out this process with the help of the customer, the team, and other
stakeholders. Which of the following is not part of this process?
A.
Product analysis
B.
Inspection
C.
Facilitation
D.
Alternatives analysis
106 )
Question ID: 411
A heuristic is best described as a:
A.
Generally accepted rule
B.
Control tool
C.
Scheduling method
D.
Planning tool
107 )
Question ID: 1366
The sponsor is worried about the seller deriving extra profit on the cost plus fixed fee (CPFF) contract.
Each month the sponsor requires the project manager to submit CPI calculations and an analysis of
the cost to complete. The project manager explains that extra profits should not be a worry on this
project because:
A.
The team is making sure the seller does not cut scope.
B.
There can only be a maximum 10 percent increase if there is an unexpected cost overrun.
C.
The fee is only received by the seller when the project is completed.
D.
All costs invoiced are being audited.
108 )
Question ID: 1556
At your recent performance review, your manager pointed out several instances of miscommunication
between you and your team members. The team members have complained to your manager that you
are so busy giving orders and assigning work that you are not in tune with the issues they are facing
on the project. They have tried to communicate these concerns to you, but do not feel they have been
heard. You vow to work on improving your listening skills. Effective listening involves:
A.
Taking notes, providing feedback, and expressing empathy
B.
Listening without judgment, summarizing every few sentences, and pointing out body language cues
C.
Attending to the speaker without distractions, confirming what the speaker says, and taking note of body
language
D.
Asking opening and closing questions, restating the speaker's statements, and mirroring nonverbal cues
109 )
Question ID: 589
The customer starts to have cash flow problems because other projects are being completed early.
The customer notifies the project manager that there will be limits on when funds will be available for
the project. The project CPI is currently 1.02, and the estimate to complete is US $927,000. If the
project manager performs funding limit reconciliation, there will also most likely be a change to the:
A.
Cost baseline
B.
Project schedule
C.
Resources assigned
D.
Number of change requests
110 )
Question ID: 1265
A project is in the middle of the executing effort when a stakeholder suggests a change that would
result in the third major overhaul of the project. At the same time, the project manager discovers that a
major work package was not completed because a team member's manager moved her to another
project that had a higher priority. Of the following, who is the best person for the project manager to
address these issues with?
A.
The team
B.
Senior management
C.
The sponsor
D.
The customer
111 )
Question ID: 466
Although the customer agreed to the original project schedule, they are now asking for an earlier
project finish. They are being pressured by their own customers. The project manager's sponsor thinks
finishing early is not only a viable option but also a good idea for your organization because it will
enable you to start another project sooner. In attempting to complete the project faster, the project
manager looks at the cost associated with crashing each activity. The best approach to crashing would
also include looking at the:
A.
Customer's opinion of which activities to crash
B.
Risk impact of crashing each activity
C.
Sponsor's opinion of which activities to crash and in what order
D.
Project life cycle phase in which the activity is due to occur
112 )
Question ID: 268
The CEO of the company has assigned a project manager to a project the CEO has wanted to do for a
long time. What should the project manager do first?
A.
Work with the CEO to get buy-in from the other stakeholders.
B.
Guide the creation of a project charter.
C.
Assist the CEO in putting together a cost-benefit analysis to show the need for the project.
D.
Produce a ranking of all feasible projects, including the assigned project, in a weighted scoring of decision
variables.
113 )
Question ID: 20
All the following statements about project feasibility studies are true except:
A.
They can help in selecting one project over another.
B.
They can be the first project phase or a separate project.
C.
They can be used to determine project team members.
D.
They can be used to determine if a project should be completed.
114 )
Question ID: 1379
The project contracts include purchase orders, fixed price incentive fee contracts, and time and
material contracts, based on the need and length of the work. Several sellers have completed their
statements of work, and you are working on calculating their incentives. Three items from the issue log
have been assigned to a team member. However, no action has been taken by the agreed-upon due
date. After three calls to the team member, the work is finally completed. You need to analyze some of
the work performance data for the project. The customer has been very impressed with the quality of
work performed by a couple of the sellers and thinks that they should be recommended to the
organization's preferred list. Which of the following is the best preventive action to take now?
A.
Remove the team member who was late in completing their action items from the team if possible.
B.
Add additional reserves to the budget based on the length of each contract.
C.
Investigate the financial stability of the sellers before adding them to the preferred seller list.
D.
Meet with the team member to uncover the reasons why there were problems.
115 )
Question ID: 600
You are communicating with the project sponsors and working to make sure all five of them
understand the variability of the project. You have estimated the project cost to be US $850K within -
25/+75 percent of actual. This is a:
A.
Parametric estimate
B.
Rough order of magnitude estimate
C.
Budget estimate
D.
Definitive estimate
116 )
Question ID: 68
The customer has accepted the completed project scope. However, the lessons learned required by
the project management office have not been completed. What is the status of the project?
A.
The project is incomplete until all project and product deliverables are complete and accepted.
B.
The project is incomplete because it needs to be replanned.
C.
The project is complete because it has reached its due date.
D.
The project is complete because the customer has accepted the deliverables.
117 )
Question ID: 165
For the last three months, a customer has been from two to four days late with her approvals on
deliverables. After analyzing the situation, the project manager decides withdrawal is the best conflict
resolution technique to use. Which of the following reflects withdrawal?
A.
Inform the customer that late approvals are not a problem, but ask him or her to try to get them in on time in the
future.
B.
Call the customer and demand that you receive the approvals today.
C.
Postpone a decision.
D.
Meet with the customer to determine a new due date for approvals.
118 )
Question ID: 1525
You have recently joined an organization that is just beginning to follow formal project management
practices. In a meeting, your manager verbally describes your next assignment, a project to build an
internal website that will be used by the human resources department. You respond by requesting a
signed charter. Why is it unethical to do a project without a charter?
A.
It is not an issue of ethics, it is part of the process of project management.
B.
Resources may become overloaded since the project is not official.
C.
No one would be aware that the project is occurring.
D.
It wastes company time, money, and resources.
119 )
Question ID: 549
You are working to develop a project charter for a proposed project. You need enough high-level
information regarding the project to assess whether it is feasible within the given constraints. You will
not do any detailed planning until you know your project has been selected over the many others your
organization is considering. What is the cost of choosing one project and giving up another called?
A.
Opportunity cost
B.
Sunk cost
C.
Fixed cost
D.
Net present value (NPV)
120 )
Question ID: 259
A project team member tells you she went to her project manager with a good idea for a useful change
to the project. Instead of giving her approval to make the change, the project manager asked her to
write a report describing the benefits of the change. What is the most appropriate advice for the
situation?
A.
Remind the project manager that the cost-benefit analysis for the project was done during project planning.
B.
The team member should do what was asked because this sort of information must be given to the project
sponsor to make the change.
C.
The project manager is being unreasonable and should do that kind of work herself.
D.
A project manager must be able to weigh the benefits of the change versus the costs and compare them to other
possible changes. The team member should do what was asked.
121 )
Question ID: 168
Management tells a project manager to subcontract part of the project to a company that management
has worked with many times. Although they use tough negotiators, this company has consistently
delivered on their commitments on time and within the agreed-upon cost. Under these circumstances,
the project manager should be most concerned about:
A.
The cost of the subcontracted work
B.
Making sure the company has the qualifications to complete the project
C.
Meeting management expectations of time
D.
The contract terms and conditions
122 )
Question ID: 122
You are a project manager for one of many projects in a large and important program. At a high-level
status meeting, you note that another project manager has reported her project on schedule. Looking
back on your project over the last few weeks, you remember many deliverables from the other project
that arrived late. What should you do?
A.
Meet with the other project manager.
B.
Discuss the issue with your manager.
C.
Develop a risk control plan.
D.
Meet with the program manager.
123 )
Question ID: 1106
An example of the contract price in a cost plus fixed fee (CPFF) contract is:
A.
$10,000 plus an additional amount for meeting performance criteria
B.
$10,000 plus fee
C.
Costs plus $10,000
D.
$150 per hour
124 )
Question ID: 1502
To-complete performance index (TCPI) is represented by which of the following?
A.
AC + (BAC - EV)
B.
A measure of the value of work completed compared to the actual cost or progress
C.
(BAC - EV)/(BAC - AC)
D.
A measure of progress achieved compared to progress planned
125 )
Question ID: 308
The team has just been formed for a new data management project. Several of the team members
recently attended a training session in which they learned how to create work breakdown structures
and how valuable they are on a project. They are excited to use the project information they currently
have, and begin creating a WBS. Other team members suggest that they are getting ahead of
themselves, as they do not yet have all the inputs they need to create the WBS. All the following are
used to create the WBS except:
A.
Quality measurements
B.
Organizational process assets
C.
Project scope statement
D.
Requirements documentation
126 )
Question ID: 1282
Although you tried to plan the project to accommodate all major contingencies, you are now asked for
the fifth time to decrease the length of time the project will take to complete. The person completing
activity C is no longer speaking to you because of the added work she needed to do to accommodate
previous decreases in time. She has already told you she cannot shorten her activity any more. The
person doing activity D has been replaced by a new and less tested resource. The risk of crashing
activity F is small. Based on this information and the chart, what is the best thing to do?
A.
Determine why there have been so many decreases to the project length.
B.
Invite the person doing activity C to lunch to talk about her concerns.
C.
Evaluate the risk added to the project with the change of resources on activity D.
D.
Make changes to the project to decrease the time the project will take.
127 )
Question ID: 162
A project manager is finalizing a project that has had repeated problems with cost conformance. He is
concerned about what management will say. Senior managers have talked about the problems
multiple times in their executive meetings, and it's been reported they feel their concerns have not
been addressed. Which of the following types of information would be best for the project manager to
use to evaluate performance?
A.
The most recent CPI
B.
The project budget
C.
The last bar chart
D.
A list of complaints from senior management
128 )
Question ID: 805
You are working on elements of the resource management plan. The project requires a large number
of people to complete the work, and you have learned from past projects the importance of having
clarity on who project team members report to within the project. The balance of work and available
time are considerations. You need to make certain the right resources are available when needed and
can complete the work. It is also important that team members know when and how fast they need to
complete the work they are assigned. A responsibility assignment matrix helps by documenting which
two data points?
A.
Resource and usage each month
B.
Activity and calendar date
C.
Resource and duration estimate

D.
Activity and resource
129 )
Question ID: 383
The project has been going relatively well, although there have been some problems with resource
availability and the project scope has changed more than was expected. The project is now completing
one of its phases. Of all decisions, the sponsor must consider during an end-of-phase review meeting,
the most difficult is:
A.
Authorizing budget increases for the next phase based on scope changes
B.
Decreasing scope to maintain the budget
C.
Cancelling the project
D.
Authorizing scope change for the next phase
130 )
Question ID: 1391
Which of the following is the most appropriate thing to do in the initiating process group?
A.
Ensure continued understanding of the work.
B.
Review bids and select sellers.
C.
Ensure the product scope is as final as practical.
D.
Remove roadblocks.
131 )
Question ID: 1486
Which of the following lists contains items that are all related?
A.
Procurement audits, procurement administration, and project closing
B.
Advertising, procurement award, and project monitoring and controlling
C.
Proposal evaluation techniques, contract administration, and project monitoring and controlling
D.
Bidder conferences, selected sellers, and project executing
132 )
Question ID: 32
A project team is working on manufacturing a new product, but they are having difficulty creating a
project charter. What is the best description of the real problem?
A.
They are working on a process and not a project.
B.
The end date has not been set.
C.
They have not identified the product of the project.
D.
They have not identified the project objectives.

133 )
Question ID: 64
You have just been assigned to take over a project your management has told you is "out of control."
When you asked your management what the problems were, they had no specifics, but said that the
project was behind schedule and over budget and that the client was dissatisfied. Which of the
following should be of the most concern to you?
A.
The project is over budget and behind schedule.
B.
There is very little documentation related to the project.
C.
Your management is looking for rapid and visible action on this project to rectify the problems.
D.
The client is very dissatisfied with the project's progress.
134 )
Question ID: 514
The project is calculated to be completed four days after the desired completion date. You do not have
access to additional resources. The project is low risk, the benefit-cost ratio is expected to be 1.6, and
the dependencies are preferential. Under these circumstances, what is the best thing to do?
A.
Remove an activity from the project.
B.
Move resources from the preferential dependencies to the external dependencies.
C.
Cut resources from an activity.
D.
Make more activities concurrent.

135 )
Question ID: 618
A project is seriously delayed. Earned value analysis shows the project needs to be completed 10
percent faster than the work has been going. To get the project back on track, management wants to
add 10 people to an activity currently assigned to one person. The project manager disagrees, noting
such an increase will not produce the desired increase in speed. This is an example of:
A.
The law of diminishing returns
B.
Earned value
C.
Fast tracking
D.
Life cycle costing
136 )
Question ID: 175
You managing a project and are well into the development phase. Approximately 35 percent of the
interim deliverables have been created, tested, and approved, and another 25 percent are nearing
completion, or are already in testing. Which of the following best describes your role regarding project
changes?
A.
Prevent changes that affect the project scope.
B.
Have the sponsor approve all changes.
C.
Discover changes as early as possible.
D.
Prevent the addition of profit in sellers' changes.
137 )
Question ID: 757
Which of the following represents information presented in its order of priority and helps focus on the
most difficult issues?
A.
A fishbone diagram
B.
A Pareto diagram
C.
A flowchart
D.
A control chart
138 )
Question ID: 843
You are a project manager for a large electrical system implementation. One of your key people has
started to miss deadlines and work quality is beginning to suffer as well. This person has participated
in project planning, fine-tuning the activity estimating, and developing the reward system for the
project. You are confident this person is well aware of the work deadlines and required quality
specifications. What action should you take?
A.
Escalate the situation to the employee's functional manager and ask for assistance.
B.
Reassign some work to other team members until performance starts to improve.
C.
Discuss the issue with the employee at the next team meeting and try to determine the factors impacting
performance.
D.
Report the problem to the personnel or human resource department for corrective action.
139 )
Question ID: 1564
The team for the new project is made up of over 300 people in six locations across the world. Many of
them are highly regarded experts in their technical fields. The project is anticipated to last
approximately eighteen months. The size and diversity of the team, along with the multiple locations,
has the project manager concerned about developing and managing the team into a cohesive group
that will be able to work through issues that are likely to arise during the life of the project. Which of the
following is the best way for the project manager to proactively address this concern?
A.
Lead the team in developing a team charter.
B.
Create a detailed resource breakdown structure.
C.
Designate one or two team members in each country to speak for the entire team of that country.
D.
Have the team meet in person at least once every month.
140 )
Question ID: 1425
Which process group authorizes the project?
A.
Planning
B.
C.
Initiating
D.
Executing
141 )
Question ID: 609
You have a choice of four ongoing projects that you can take over as project manager. Project 1 has a
benefit-cost ratio (BCR) of 1.4, is a high priority project, and has a critical path length of 16 months. Its
cost performance index (CPI) is 1.2. Project 2 has a schedule performance index (SPI) of 1.1, is using
three critical resources, has a low priority, and has a BCR of 1.1. Project 3 has a CPI of 1.2, an SPI of
0.89, a BCR of 1.6, and a critical path length of 19 months. Project 4 has a CPI of 0.82, an activity with
33 days of float, a hard-to-get resource assigned to activity L, and a priority of keeping cost low. Based
on the above, which project would you prefer to take over?
A.
Project 1
B.
Project 3
C.
Project 2
D.
Project 4
142 )
Question ID: 605
How close to actual costs should a definitive budget estimate be?
A.
-75 percent to +25 percent
B.
+10 percent to -25 percent
C.
D.
+/- 15 percent
143 )
Question ID: 810
Team members are arguing about the location of specification limits on a control chart. The discussion
is becoming heated when the project manager walks in and says, "It seems that the real problem here
is that we do not have enough information about the customer's specifications. Let's do (this)." This is
an example of:
A.
Problem-solving
B.
Withdrawal
C.
Asserting the project manager's authority
D.
Compromising
144 )
Question ID: 1180
All of the following are reasons to terminate a contract except:
A.
Nonpayment
B.
Default
C.
Material breach
D.
Breach
145 )
Question ID: 1137
Project work is underway when you discover your specifications are incomplete, but you are not sure
of the extent of the problem. Unfortunately, the project has a very tight timeline for your review of the
seller's submittals and for completing the project. What should you do first?
A.
Begin comparing your requirements to the specifications at the same time you hold a meeting with the
stakeholders to determine what areas are incomplete.
B.
Have the seller stop work on the parts of the project that are completely defined.
C.
Tell the seller to stop work until further instructed.
D.
Hold a meeting with the stakeholders to determine what areas are incomplete.
146 )
Question ID: 467
During project planning, you estimate the time needed for each activity and then add up the estimates
to create the project estimate. You commit to completing the project by this date. What is wrong with
this scenario?
A.
The project estimate should be the same as the customer's required completion date.
B.
The team did not create the estimate, and estimating takes too long using that method.
C.
The estimate is too long and should be created by management.
D.
The team did not create the estimate, and a network diagram was not used.
147 )
Question ID: 46
An organization is going through an evolutionary phase of restructuring the way it does projects. In a
shift from a weak matrix organization to a strong matrix organization, the power is shifted from the:
A.
Functional manager to the sponsor
B.
Functional manager to the project manager

C.
Project manager to the functional manager
D.
Expediter to the coordinator
148 )
Question ID: 1206
You are performing administrative closure during the Close Project or Phase process. Outputs of this
process include updated project files, formal acceptance, and:
A.
Project performance reports
B.
Performance measurement documentation
C.
Lessons learned
D.
Statement of work updates
149 )
Question ID: 1485
Which of the following are tools and techniques of the Conduct Procurements process?
A.
Weighting system, method to rate and score proposals, expert judgment
B.
Selected sellers, agreements, project management plan updates
C.
Procurement documents, selection criteria, make-or-buy decisions

D.
Contract change control system, inspections, records management system
150 )
Question ID: 1574
A framework for keeping a company focused on its overall strategy is:
A.
Organizational project management
B.
Portfolio management
C.
Project governance
D.
The PMBOK® Guide
151 )
Question ID: 1581
A stakeholder’s belief about or mental picture of the future is a(n):
A.
Requirement
B.
Expectation
C.
Constraint
D.
Heuristic
152 )
Question ID: 925
Feedback from subject matter experts on the first iteration of a new website was not entirely positive.
The consensus was that the website is not visually appealing, and not all content is presented in a
clear and concise manner. So, the team of seven added a graphic designer and an editor to their
group. How many communication channels are there now?
A.
B.
36
C.
81
D.
18
153 )
Question ID: 435
The project has been plagued by challenges. One of the procurements had to be terminated, and a
contract with a new seller has been put into place. The project manager has had to use his leadership
skills to work through various conflicts within the team. Several change requests have been processed
due to additional requirements from the customer as well as the occurrence of three unexpected risks.
At this point, the project manager is considering fast tracking the project to bring it back within the
baselines. Fast tracking the project usually:
A.
Decreases the number of resources used
B.
Decreases project costs
C.
Decreases project duration
D.
Decreases the amount of management oversight needed
154 )
Question ID: 839
An obstacle to team building in a matrix organization is that the:
A.
Teams are too large and therefore very hard to handle
B.
Team organization is technically focused
C.
Team members are borrowed resources and can be hard to motivate
D.
Teams are too centralized
155 )
Question ID: 1472
The network expansion project you just took over is said to be doing pretty well. The previous project
manager only used variances to report the current project status. In the last report, you find SV = US
$50,000, CV = US $10,000, PV = US $500,000. You know the rate of spending and schedule progress
are important as well. Based on the details you have been given, what are the SPI and CPI?
A.
0.91, 0.98
B.
1.11, 0.98
C.
1.10, 1.02
D.
0.90, 1.02
156 )
Question ID: 1406
Alternatives analysis occurs in which parts of the scope management process?
A.
Scope definition and scope control
B.
Initiating and scope definition
C.
Initiating and scope verification
D.
Scope planning and scope definition
157 )
Question ID: 35
Who has more power in a strong matrix organization?
A.
Sponsor
B.
Senior management
C.
Functional manager
D.
Project manager
158 )
Question ID: 654
A parking lot fencing project was bid at US $11 per foot, and one company is doing all the work. The
parking lot has four equal sides of 125 feet and requires the installation of a six-foot diameter culvert
on one side. Fencing should be installed at a rate of 100 feet per day. The culvert installation will cost
US $500 and take one day to complete. The culvert must be installed before work can begin on that
side of the fence. After three days of work, one side is complete, another has 75 feet installed, and the
culvert is completely installed. So far, $2,700 of the total project budget has been used. What is the
current status of the project?
A.
It is over budget, with a cost variance of -$1,100.
B.
It is over budget with a cost variance of +$125.
C.
The budget is neutral with a cost variance of $0.
D.
It is under budget, with a cost variance of +$500 due to the completion of the culvert installation.
159 )
Question ID: 697
You are in the middle of a major new facility construction project. The structural steel is already in
place, and the heating conduits are being put into place when a senior manager informs you that he is
worried the project will not meet the quality standards. What should you do in this situation?
A.
Analogously estimate future results.
B.
Involve the quality team.
C.
Check the results from the last quality management plan.
D.
Assure senior management that during the Plan Quality Management process, it was determined that the project
would meet the quality standards.
160 )
Question ID: 369
Two months into a design project, the customer requested a modification to the product. The change
was made without notifying the project manager. During final testing, results were different than what
was planned for. This scenario is best thought of as an example of which of the following?
A.
Poor definition of the test plan
B.
Poor development of the quality management plan
C.
Poor adherence to the communications management plan
D.
Poor scope control
161 )
Question ID: 329
A project manager is in the process of validating the scope of a deliverable with the customer. What is
the most important thing the project manager should ensure?
A.
Accuracy
B.
Timeliness
C.
Acceptance
D.
Completeness
162 )
Question ID: 110
Your project sponsor is extremely happy with the project performance to date. To celebrate, he wants
to hold a party—with dancing and liquor—for the entire team. You are concerned because the
company policy states that "No alcohol can be served at company events." What should you do?
A.
Suggest the event be held outside of working hours.
B.
Inform human resources that the sponsor is serving alcohol at a company function.
C.
Tell the project sponsor that the party is a great idea, but no alcohol can be served.
D.
The project sponsor is responsible. Hold the event as a good team-building experience.
163 )
Question ID: 746
A manager notices that a project manager is holding a meeting with some of the team and some
stakeholders to discuss the quality of the project. The project schedule has been compressed, and the
CPI is 1.1. The team has worked hard on the project and has been rewarded according to the reward
system the project manager put in place. Overall, there is a strong sense of team. The manager
suggests that the project manager does not have enough time to hold meetings about quality when the
schedule is so compressed. Which of the following best describes why the manager is wrong?
A.
Improved quality leads to increased productivity, decreased cost effectiveness, and increased cost risk.
B.
Improved quality leads to increased productivity, increased cost effectiveness, and decreased cost risk.
C.
Improved quality leads to increased productivity, decreased cost effectiveness, and decreased cost risk.
D.
Improved quality leads to increased productivity, increased cost effectiveness, and increased cost risk.
164 )
Question ID: 673
A project manager is gathering data with the team to determine how various factors might be linked to
potential problems. In what part of the quality management process is the project manager working?
A.
Control Quality
B.
Quality Analysis
C.
Plan Quality Management
D.
Manage Quality
165 )
Question ID: 725
A project is considered out of control, and the previous project manager has quit. You are assigned as
the new project manager and have been asked to verify the quality level of the project and to
recommend corrective action. What do you do first?
A.
Create a risk mitigation plan.
B.
Review the project management plan.
C.
Meet with the team.
D.
Create a control chart.
166 )
Question ID: 132
Your team is assessing options to deal with a problem on the project. A team member has a copy of a
software program on his home computer that he offers to you at no cost because it may solve the
problem. What should you do?
A.
Refuse the software, and notify the owner of the software.

B.
Do not accept the software, and advise the team member that such activity is in violation of copyright law.
C.
Accept the software with thanks.
D.
Accept the software, and use it until you are able to buy the software yourself.
167 )
Question ID: 510
During planning, activity G was estimated to take 5 days. Activity G is on the critical path. On day 2, it
becomes clear that activity G will take 15 days, which will impact the imposed project end date. The
project team meets to perform root cause analysis to identify the cause of the variance and to plan
schedule recovery with activities to be performed later in the schedule. Which of the following should
always be the output of this kind of meeting?
A.
Recommended corrective action
B.
Activity list updates
C.
WBS updates
D.
Schedule baseline updates
168 )
Question ID: 1470
Your manager is worried about the project schedule. There is a critical deliverable due to the federal
government in two weeks. If you miss the deliverable, you could lose the entire contract. To help
reduce the manager's stress, you show him the earned value calculations you just completed. They
show your cost performance index (CPI) is 1.25, your actual cost (AC) is US $400 million, and your
planned value (PV) is US $490 million. Should your manager be comfortable?
A.
No, your CPI is too high.

B.
Yes, your SV is $10 million.
C.
He needs more data.
D.
Yes, your SPI is 1.05.
169 )
Question ID: 702
The testing results for the new computer modulation project have arrived from the seller. The results
indicate the project is not meeting the overall quality requirements. If the project manager meets with
team members to analyze the situation, the project manager is involved in which process?
A.
Control Quality
B.
Quality Management
C.
Manage Quality
D.
Plan Quality Management
170 )
Question ID: 663
While creating a WBS and activity list for the development of a new smart phone application for
fantasy football players, the project team had the input of several experts from the IT department.
Those experts have been temporarily reassigned to another project but are expected to be available
when executing on this project begins. During the Define Activities process, the team discovers they
do not know enough to define the activities for 30 percent of the work packages. What would be the
best course of action?
A.
Include this problem as part of risk identification.
B.
Redo the Define Scope process.

C.
Continue on to the Sequence Activities process and define the activities at a later date.
D.
Review the project charter with the sponsor and the team.
171 )
Question ID: 1224
Who has the most power in a project-oriented organization?
A.
The functional manager
B.
The team
C.
They all share power
D.
The project manager
172 )
Question ID: 1039
Which of the following risk events is most likely to interfere with attaining a project's schedule
objective?
A.
Contract disputes that generate claims for increased payments
B.
Delays in obtaining required approvals
C.
Slippage of the planned post-implementation review meeting
D.
Substantial increases in the cost of purchased materials

173 )
Question ID: 691
Which of the following would generally lead to the least amount of quality improvement?
A.
Total quality management
B.
Increasing inspection
C.
Implementing an ISO 9000 standard
D.
Quality planning
174 )
Question ID: 336
After the kickoff meeting, two team members engage in a casual conversation about the project
objectives and deliverables. It is clear they heard different messages during the meeting. One team
member is so adamant that the other team member gives up arguing the point. In talking to the project
manager, the second team member confirms that the first team member is mistaken. At this point,
what is the best course of action?
A.
At the next project meeting, the project manager should spend time reviewing the documented project scope
statement for the purpose of identifying this and other false assumptions.
B.
The second team member should send the other team member an email describing what he discovered.
C.
The project manager should send out an email to the team restating the project objectives and deliverables.
D.
At the next project meeting, the team member should ask the mistaken team member to describe his
interpretation so the project manager can get everyone on the same page.
175 )
Question ID: 1061
The risk owner was notified that a risk trigger had occurred and he is leading the risk response plan to
react to the risk event during When this happens on a project it is called:
A.
Contingency planning
B.
Mitigation
C.
Life cycle costing
D.
Executing
176 )
Question ID: 1251
You are about to take over a project from another project manager and find out the following
information about the project. Activity Z has an early start (ES) of day 15 and a late start (LS) of day
20. Activity Z is a difficult activity. Cost performance index (CPI) is 1.1, schedule performance index
(SPI) is 0.8. There are 11 stakeholders on the project. Based on this information, which of the following
would you be the most concerned about?
A.
The number of available resources
B.
Float
C.
Cost
D.
Schedule
177 )
Question ID: 809
Your project schedule is tight and in danger of falling behind when two team members start disrupting
status meetings by arguing with each other. As project manager, what is the best thing you can do?
A.
Meet with both team members and their manager to determine the source of conflict.
B.
Discuss the problem with the two team members.
C.
Separate the two until the project is back on track.
D.
Tell each team member they will not receive a recommendation from you if they continue arguing.
178 )
Question ID: 116
In the process of reviewing the status of your team's work assignments, you learn the project has fallen
behind schedule by one week. The project has high visibility within the organization and is completely
date-driven. The project finish date is still two months out, and you think you can recover the time over
the next month or so. What is the best course of action for reporting the project status?
A.
Report the project one week behind schedule, and then issue a new report next week showing the problem
fixed.
B.
Report the project one week behind schedule, and include recommended corrective actions.
C.
Report the project on schedule. This is not a significant slippage and there is still time to recover.
D.
Report the project on schedule. Most project management plans are not accurate to less than one or two weeks
anyway.
179 )
Question ID: 494
Based on the chart, what is the lowest cost of crashing this project to save four weeks?
A.
$7,000
B.
$9,000
C.
$18,000
D.
$6,000
180 )
Question ID: 1120
You are working to plan procurements for a project that will develop a prototype cruise ship. The
prototype will be tested, perfected, and then used to create a small fleet. In addition to creating a
procurement management plan, you must put together bid documents describing the project needs
and the criteria that will be used to select a seller. Which of the following will occur during this project's
Plan Procurement Management process?
A.
Answering sellers' questions about the bid documents
B.
Make-or-buy decisions
C.
Proposal evaluation
D.
Advertising
181 )
Question ID: 651
You are evaluating a change to the project and trying to decide whether to lease or buy an item for the
project. The daily lease cost is US $240. The cost of purchasing the item is US $6,800 investment cost
and US $70 daily cost. How long will it take the lease cost to equal the purchase cost?
A.
50 days
B.
30 days
C.
60 days
D.
40 days
182 )
Question ID: 300
As a result of their work within the risk management process, the project manager and team have
determined the need to submit a change request to integrated change control. Which of the following
processes might they be in at this time?
A.
Plan Risk Responses, Implement Risk Responses, Monitor Risks
B.
Identify Risks, Plan Risk Responses, Perform Quantitative Risk Analysis
C.
Perform Qualitative Risk Analysis, Perform Quantitative Risk Analysis, Monitor Risks
D.
Plan Risk Management, implement Risk Responses, Monitor Risks
183 )
Question ID: 905
The new project manager has a team including several individuals for whom English is not their first
language. He frequently uses technical jargon from his former company, which is unfamiliar to these
team members, when discussing work activities with his team members. The most likely result of
communication blockers is that:
A.
The trust level is enhanced.
B.
The project is delayed.
C.
Conflict occurs.
D.
Senior management is displeased.
184 )
Question ID: 1087
A project manager for a large manufacturing concern is working on a project that calls for a building to
be constructed to house a new clean system manufacturing process critical to the success of the
project. Construction is not a core competency of his company. His team has created a detailed
procurement statement of work, which includes imposition of penalties if specific deliverables are not
received. He is evaluating which contract would work the best. Which of the following is the best type
of contract for this situation?
A.
Time and material (T&M)
B.
Fixed-price (FP)
C.
Cost plus incentive fee (CPIF)
D.
Cost plus fixed fee (CPFF)
185 )
Question ID: 1084
During the executing process of the project, a team member discovers additional government
regulations that may pertain to the product being developed. These regulations were not reviewed or
taken into consideration in project planning. What should be done in light of this newly identified risk?
A.
Include it in the risk triggers.
B.
Test its assumptions.
C.
Assess this risk.
D.
Add it to the risk management plan.
186 )
Question ID: 778
At the end of the project, the project manager reports that the project has added four unexpected
areas of functionality and three areas of performance. The customer has expressed satisfaction with
the project. What does this mean in terms of the success of the project?
A.
The project was an unqualified success.
B.
The project was successful because the team had a chance to learn new areas of functionality and the customer
was satisfied.
C.
The project was unsuccessful because the customer being happy means they would have paid more for the
work.
D.
The project was unsuccessful because it was gold plated.
187 )
Question ID: 419
Your team is beginning the estimating processes on the project. The sponsor imposed tight time and
budget constraints, and you hope to ensure that they can be met. You want to be sure to take
advantage of all the tools and techniques available to you, so your estimates will be as accurate as
possible. Which of the following is the best method of simulating project scenarios to determine what
combination of resources and interdependencies will produce the best schedule?
A.
Resource leveling
B.
Monte Carlo analysis
C.
Parametric estimating
D.
Critical chain method
188 )
Question ID: 430
A project manager is using weighted average duration estimates to perform schedule network
analysis. Which type of mathematical analysis is being used?
A.
Beta distribution
B.
Critical path method
C.
Resource leveling
D.
Monte Carlo
189 )
Question ID: 264
The software development project has progressed according to plan. The team is very enthusiastic
about the product they have created. Now they are looking ahead to finding new projects to work on.
You caution them that the current project cannot be considered complete until after the closing process
group. Closure includes all the following except:
A.
Updating the company's organizational process assets

B.
Turning over the product of the project
C.
Determining performance measures
D.
Documenting the degree to which each project phase was properly closed after its completion
190 )
Question ID: 1245
Outputs of the Plan Risk Responses process include:
A.
Secondary risks, process updates, and risk owners
B.
Risk triggers, contracts, and a risk list
C.
Residual risks, fallback plans, and contingency reserves
D.
Contingency plans, project management plan updates, and a sensitivity analysis.
191 )
Question ID: 1349
All the following result from quality audits except:
A.
Improved processes to increase productivity
B.
Confirmation of the implementation of approved change requests
C.
Determination of whether project activities comply with organizational policies
D.
Creation of quality metrics
192 )
Question ID: 1049
Risk acceptance is a strategy you have used on many projects. Your current project appears to require
this strategy as well. You know there are a number of outcomes that may result. Which of the following
is not a possible outcome of passively accepting a risk?
A.
The project will experience a cost or schedule overrun.
B.
The project will use the management reserve.
C.
The project will recover costs from the insurance company.
D.
The project will suffer no damages.
193 )
Question ID: 1418
Which of the following best describes when a project phase is generally concluded?
A.
When the work for the next phase is ready to start
B.
When it is scheduled in the milestone schedule
C.
When the work is done

D.
When the deliverables are accepted
194 )
Question ID: 1510
A senior manager has been on a personal campaign, lobbying the company to lease an office space in
your building and turn it into an employee cafeteria. He has taken an informal poll and found that staff
would greatly appreciate having more lunch options than the local fast food franchises. He wants you
to create a charter for the project. The first question you should ask him is:
A.
Does he have support from all the other stakeholders, including HR and Finance?
B.
What are the business objectives of this project?
C.
What are the schedule, scope, and cost requirements?
D.
Will a cost-benefit analysis justify the expense?
195 )
Question ID: 1018
Your team has come up with 434 risks and 16 major causes of those risks. The project is the last in a
series of projects that the team has worked on together. The sponsor is very supportive and a lot of
time was invested in making sure the project work was complete and signed off by all key
stakeholders. During project planning, the team cannot come up with an effective way to mitigate or
insure against a risk. It is not work that can be outsourced, nor can it be deleted. What would be the
best solution?
A.
Accept the risk.
B.
Continue to investigate ways to mitigate the risk.

C.
Look for ways to avoid the risk.
D.
Look for ways to transfer the risk.
196 )
Question ID: 558
A project manager is working with management to create the project estimate. During the initiating
process group, what level of accuracy should the estimate have?
A.
B.
C.
D.
197 )
Question ID: 444
The organization is committed to rolling out a new smart phone accessory at an industry trade show in
six months. The sponsor has made it clear that this product, to be created by your project team, must
meet a long list of requirements, adhere to high quality standards, and, most importantly, be ready in
time for the trade show. The sponsor has promised to commit as many resources as necessary for you
to complete the project within these constraints. Your project management plan results in a project
schedule that is too long. If the project network diagram cannot change but you have extra personnel
resources, what is the best thing to do?
A.
Level the resources.
B.
Perform Monte Carlo analysis.
C.
Crash the project.
D.
Fast track the project.
198 )
Question ID: 935
The current update to the schedule performance report shows no schedule variance. Based upon this
report, you tell the client the project is on time. However, your team members know you just missed a
major milestone and the project will not meet its startup date. This is an indication of poor:
A.
Team trust
B.
Schedule planning
C.
Scope planning
D.
Communications planning
199 )
Question ID: 438
After extended meetings with various stakeholder groups, you have ended up with many conflicting
requirements. You have used your interpersonal skills to facilitate some resolution, but eventually
determine that you will use voting to finalize the prioritization of requirements. All of the following
describe approaches to decision-making using the voting technique except:
A.
Plurality
B.
Majority
C.
Consensus
D.
Unanimity
200 )
Question ID: 1524
Objectives documented in the project charter should:
A.
Be free from risk
B.
Relate to the project scope
C.
Be measurable
D.
Be broad enough to ensure all the stakeholders are satisfied

Question ID: 823

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Monitoring and controlling

Benefit-cost ratio (BCR)

Law of diminishing returns

Net present value (NPV)

Send the seller a stop work order by overnight mail.

Hold an immediate meeting with the seller.

Call the seller immediately.

Send the seller a notification by email.

The critical path changes.

There is no effect on the critical path.

Activity A is now on the critical path.

The duration of the critical path becomes 16.

Make a list of activities that need to be done.

Accomplish the project as time allows.

Work breakdown structure

Activity duration estimates

Analysis of project success and effectiveness

Archiving project information

Coordinating operations and maintenance activities

Each individual knowledge area

Perform Qualitative Risk Analysis

Plan Risk Responses

Perform Quantitative Risk Analysis

Work authorization system

Project management information system

Change control system

Configuration management system

Conduct a procurement audit.

Begin procurement closure.

Extend the schedule.

Close the project.

The project management process is longer.

The project management process only applies to some projects.

The contingency reserves

The cost account

The management reserves

Planning record for the current project

Informing the team about the project management plan

Historical records for future projects

Project organizational chart

Responsibility assignment matrix

Law of diminishing returns

Earned value analysis components

Work with the customer to determine acceptance criteria.

Gain formal approval of the management plans.

Collect historical information from previous projects.

Confirm all the requirements in the project have been met.

Project team optimization

Implementing a risk response

Identifying additional risks and following the risk management process

Communication methods, team building, and claims administration

Sensitivity analysis, active listening, and leadership

Active listening, negotiating, and political awareness

Networking, communication models, and SWOT

The deliverable is required to be completed.

The seller is required to complete the deliverable based on a verbal agreement.

A change to the contract is required in order to get the deliverable.

There is no project charter.

The project is being managed in a functional organization.

The communications management plan is not clear.

The work breakdown structure does not show responsibilities.