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COMPETENCY-BASED LEARNING MATERIALS

Sector: HEALTH, SOCIAL AND OTHER COMMUNITY DEVELOPMENT


SERVICES

Qualification Title: Hairdressing NC II

Unit of Competency: Perform Hair and Scalp Treatment

Module Title: Performing Hair and Scalp Treatment

Technical Education and Skills Development Authority


FELICITE TRAINING & ASSESSMENT CENTER, INC
Mandaluyong City

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TABLE OF CONTENTS

Table of Content………………………………………………………………. 2
How to use this Competency Based Learning Materials………….. 3
List of Competency…………………………………………………………... 4
Module Content .....………………………………………………………….. 5
Learning Outcome Summary………………………………………………. 7
Learning Experiences………………………………………………………... 8
Information Sheet No. 4.2-1……………………………………………….. 10
Self Check 4.2-1………………..……………………………………... 15
Answer Key 4.2-1……………………………………………………… 16
Information Sheet No. 4.2-2……………………………………………….. 17
Self Check 4.2-2………………..……………………………………... 27
Answer Key 4.2-2……………………………………………………… 28
Job Sheet 4.2-2……………………………………………….…..…... 29
Performance Criteria Checklist 4.2-2.………………………….. 33
Information Sheet No. 4.2-3……………………………………………….. 34
Self Check 4.2-3………………..……………………………………… 40
Answer Key 4.2-3……………………………………………………… 41
Job Sheet 4.2-3......…………………………………………………... 42
Performance Criteria Checklist 4.2-3 …….…………………... 49
Information Sheet 4.2-4…………………………………………………….. 50
Self Check 4.2-4……………………………………………………….. 52
Answer Key 4.2-4……………………………………………………… 53
Bibliography…………………………………………………………………….. 54

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HOW TO USE THIS COMPETENCY BASED LEARNING MATERIAL

Welcome to the module Performing Hair and Scalp Treatment. This


module contains training materials and activities for you to complete.
The unit of competency " Perform Hair and Scalp Treatment "
contains knowledge, skills and attitudes required for Hairdressing NC II.
You are required to go through a series of learning activities in order
to complete each learning outcome of the module. In each learning outcome
are Information Sheets, Self-Checks, Task Sheets, Operation Sheets
and Job Sheets. Follow these activities on your own. If you have questions,
don’t hesitate to ask your facilitator for assistance.
The goal of this course is the development of practical skills. To gain
these skills, you must learn basic concepts and terminologies. For the most
part, you'll get this information from the Information Sheets.
This module is prepared to help you achieve the required competency,
in “Performing Hair and Scalp Treatment".
This will be the source of information for you to acquire knowledge
and skills in this particular competency independently and at your own
pace, with minimum supervision or help from your instructor.

Remember to:
 Work through all the information and complete the activities in each
section.
 Read information sheets and complete the self-check. Suggested
references are included to supplement the materials provided in this
module.
 Most probably your trainer will also be your supervisor or manager.
He/she is there to support you and show you the correct way to do
things.
 You will be given plenty of opportunity to ask questions and practice on
the job. Make sure you practice your new skills during regular work
shifts. This way you will improve both your speed and memory and also
your confidence.
 Use the Self-checks, Operation Sheets or Job Sheets at the end of each
section to test your own progress.
 When you feel confident that you have had sufficient practice, ask your
Trainer to evaluate you. The results of your assessment will be recorded
in your Progress Chart and Accomplishment Chart.

Hairdressing NC II
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LIST OF COMPETENCIES

No. Unit of Competency Module Title Code


Installing and
Install and configure
1. configuring computer
ELC724331
computer systems.
systems.

2. Set-up computer Setting-up computer


ELC724332
networks networks

Set-up computer Setting-up computer


ELC724333
3.
servers servers

Maintain And Repair Maintaining And


ELC724334
4. Computer Systems Repairing Computer
And Networks Systems And Networks

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MODULE CONTENT

QUALIFICATION TITLE : HAIRDRESSING NC II


UNIT OF COMPETENCY : Perform Hair and Scalp Treatment
MODULE TITLE : Performing Hair and Scalp Treatment

INTRODUCTION

This unit covers the knowledge and skills required to treat a range of hair
and scalp conditions of clients. It involves preparation of clients, tools and
equipment, actual treatment of hair and scalp and performance of post-
treatment activities.

LEARNING OUTCOMES
Upon completion of this module, the trainees/students must be able to:
LO 1.Prepare Client
LO 2. Treat Hair and Scalp Condition
LO 3. Perform post service activities
.
ASSESSMENT CRITERIA:
1. Maintenance and/or Diagnosis of faults is planned and prepared in line
with job requirements.
2. Tools, equipment and testing devices needed for the maintenance are
obtained and checked for correct operation and safety
3. Materials necessary to complete the work are obtained in accordance with
established procedures and checked against job requirements.
4. OHS policies and procedures are followed in line with job requirements.
5. Computer systems and networks for maintenance are checked against
job/service order or instructions and specifications.
6. Appropriate personal protective equipment is used in line with standard
procedures.
7. Normal function of computer systems and networks are checked in
accordance with manufacturer’s instructions.
8. Scheduled/periodic maintenance is performed in accordance with
manufacturer’s requirements.
9. Where necessary, needed repairs/replacements are made in accordance
with established procedures.
10. Unplanned events or conditions are responded to in accordance with
established procedures

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11. Appropriate personal protective equipment is used in line with standard
procedures.
12. Faults or problems in the computer systems and networks are diagnosed
according to requirements and in line with the standard procedures.
13. Contingency measures are managed and implemented in accordance with
established procedures
14. Unplanned events or conditions are responded to in accordance with
established procedures
15. Appropriate personal protective equipment is used in line with standard
procedures.
16. Defective components or parts are replaced or corrected without damage
to the surrounding environment or services
17. Adjustments, if necessary are made in accordance with established
procedures
18. Unplanned events or conditions are responded to in accordance with
established procedures.
19. Final inspections are undertaken to ensure that the testing conducted on
the device conforms with the manufacturer’s instruction/manual
20. Computer systems and networks are checked/tested to ensure safe
operation.
21. OHS standards and 5S principles are followed according to enterprise
policies
22. Work site is cleaned and cleared of all debris and left in safe condition in
accordance with company procedures
23. Excess components and materials are disposed of based on WEEE
directives and 3Rs waste management program.
24. Report is prepared and completed according to company requirements

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LEARNING OUTCOME NO. 2 Maintain Computer Systems and
Networks
Contents:

1. Maintenance
2. Hardware Maintenance
3. Software Maintenance
4. Unplanned Events

Assessment Criteria

1. Appropriate personal protective equipment is used in line with


standard procedures.
2. Normal function of computer systems and networks are checked in
accordance with manufacturer’s instructions.
3. Scheduled/periodic maintenance is performed in accordance with
manufacturer’s requirements.
4. Where necessary, needed repairs/replacements are made in
accordance with established procedures.
5. Unplanned events or conditions are responded to in accordance with
established procedures

Conditions
The trainees/students must be provided, or with access, with the following:
1. Personal Protective Equipment
2. PC and Network specifications
3. Network layout and Wiring Diagram
4. Appropriate tools and materials, including software
5. User's or Service Manual
6. CBLMs of Basic, Common and Core Competencies

Assessment Method:

1. Practical examination
2. Oral / Interview
3. Written examination

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LEARNING EXPERIENCES

Learning Outcome 2: Maintain Computer Systems and Networks

Learning Activities Special Instructions


Read Information Sheet 1. READ and understand the Information
4.2-1 on Sheets provided on each Learning
Maintenance Activity. Check yourself by answering
the Self-check. You should answer all
the questions correctly and understand
the validity before proceeding to the
next activity.
Answer Self Checks 4.2-1
2. OBSERVE and understand those
Compare to Answer Keys highlighted words, phrases, or
4.2-1 sentences on "bold italic".

3. Task Sheets/Job Sheets are provided to


Read Information Sheet help you practice your new skill.
4.2-2 on 4. Evaluate your own work using
Hardware Maintenance Performance Criteria checklist.
5. Present your work to your trainer for
evaluation when you are ready,.

Answer Self Checks 4.2-2 You are encourage to ask questions to your
Peer or your Trainer.
Compare to Answer Keys
4.2-2

Perform Job Sheet 4.2-2


on Inspecting Computer
Systems' Hardware

Evaluate your output


using the Performance
Criteria Checklist before
showing it to your trainer.

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Read information Sheet 1. READ and understand the Information
4.2-3 on Sheets provided on each Learning
Software Maintenance Activity. Check yourself by answering
the Self-check. You should answer all
the questions correctly and understand
the validity before proceeding to the
next activity.
Answer Self Checks 4.2-3
2. OBSERVE and understand those
Compare to Answer Keys highlighted words, phrases, or
4.2-3 sentences on "bold italic".

3. Task Sheets/Job Sheets are provided to


help you practice your new skill.
4. Evaluate your own work using
Perform Job Sheet 4.2-3
Performance Criteria checklist.
on Performing Hard Disk
5. Present your work to your trainer for
Storage maintenance,
evaluation when you are ready,.
Backup and Restore.
You are encourage to ask questions to your
Evaluate your output
Peer or your Trainer.
using the Performance
Criteria Checklist before
showing it to your trainer.

Read information Sheet


4.2-4 on
Unplanned Events

Answer Self Checks 4.2-4

Compare to Answer Keys


4.2-4

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Information Sheet 4.2-1

Maintenance
Learning Objectives:

After reading this information sheet, trainee will be able to:


1. Explain why is it important to perform equipment maintenance.
2. Illustrate typical computer system parts or components subject to
maintenance.

Introduction

Information to be provided in these learning materials will introduce you to


the basic of preventive maintenance and breakdown maintenance.
Understanding the concept of these two common practices will enable you to
explain and illustrate which one fits on a certain service condition.

According to Wiki :

"Preventive or Scheduled maintenance, where equipment or facilities are


inspected, cleaned, maintained and protected "before" breakdown or
other problems occur."

"Breakdown maintenance, where equipment is repaired or replaced after


wear, malfunction or break down."

According to an Equipment Manufacturer :


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"Preventive (PM) Maintenance involves routine inspection, cleaning, belt
tension, greasing, oil change, i.e. aimed to prevent possible breakdowns and
failures "

"Breakdown Maintenance involves unplanned repairs and maintenance."

"An emergency or priority repair of failed


equipment."

Key Notes from above illustrations:

Preventive Maintenance is:


 a planned maintenance time
 periodic and following a defined maintenance schedule
Breakdown Maintenance is:
 an unplanned maintenance time;
 an emergency repair;
 performed to un-expected failure of system components;
 performed on failure before preventive maintenance schedule, and;
 expected to require "Troubleshooting"

From what you have read so far, you should now have an idea about
maintenance and why preventive maintenance is preferred more than the
other. Let us now look forward to preventive maintenance when applied to
computers systems..

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Moving on the area of Computer Systems, "Preventive maintenance is a
regular, periodic and systematic inspection, cleaning, and replacement
of worn parts, materials, system or system components.

Below is an example of a planned computer systems' maintenance schedule.

Figure 4.2-1-1 Maintenance Checklist

Furthermore, "Preventive maintenance helps to prevent failure of parts,


materials, and systems by ensuring that they are in good working order."

Figure 4.2-1-2 Cooling Fans

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Figure 4.2-1-3 Back panel Jacks

Figure 4.2-1-4 Network cable harnessing

Moreover, "Preventive Maintenance can also include upgrading certain


hardware or software such as a hard drive, upgrading insufficient
memory, adding wireless LAN access, or installing software updates for
security or reliability."

Figure 4.2-1-5 HDD upgrade

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Figure 4.2-1-6 Installing additional memory module / Installing WLAN AP

Figure 4.2-1-7 Installing software update

Preventive maintenance is preferred over the other, given the


advantages it offers. However, real workplace conditions is not always
leaned towards smooth execution of these periodic maintenance tasks.
Various factors are roaming around in a workplace environment.
Breakdown maintenance calls into action, requiring immediate service
or repair, in order to keep production downtime losses to a minimum.
Repair usually requires Troubleshooting for fault finding. You will be
oriented on this process in the coming learning modules.

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Self- Check 4.2-1

Multiple Choice : Choose the best answer. Write the letter of your choice
on your answer sheet.
1. A maintenance practice executed on a power supply's ventilation fan
that stops spinning while computer system is in use.
a. Predictive Maintenance
b. Breakdown Maintenance
c. Preventive Maintenance
d. Periodic Maintenance
2. Preventive maintenance is where an equipment or facilities are
inspected, cleaned, and or maintained on a defined schedule. This is
also called?
a. Predictive Maintenance
b. Breakdown Maintenance
c. Preventive Maintenance
d. Periodic Maintenance
3. A maintenance activity that requires changing a system or component
to a higher specification due customer requirement.
a. System Repair
b. Maintenance replacement
c. System Upgrade
d. System cleanup

4. What do you think are the reasons why cleaning vents, filters, heat
sink, ducts, or any air passage way is always on the main list of
maintenance activities? Please give (2) two.
a. un-obstructed ventilation allows fresh air to pass
b. prevents build-up of heat inside the unit
c. maintain shiny surface finish- free from dirt
d. routine activity

5. You are tasked to "Clean system thoroughly, inside and out", what do
you think is the first step you are going to do given the following
choices below.
a. Secure appropriate hand tools
b. Secure vacuum cleaner
c. Secure face mask
d. Secure brush set

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ANSWER KEY 4.2-1

1. B
2. D
3. C
4. A,B
5. C

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Information Sheet 4.2-2

Hardware Maintenance
Learning Objectives:

After reading this information sheet, trainee will be able to:


1. Identify external and internal hardware maintenance checkpoints.
2. Illustrate how to check external and internal maintenance
checkpoints.

Introduction
Information to be provided in these learning materials will introduce you to
identification and checking of a typical Small Office Home Office hardware
maintenance checkpoints.

Task sheet will be provided for you to practice and "get the feel" of the it. Be
prepared to apply relevant acquired knowledge, skills and attitudes from
Basic, Common and Core Competencies.
Fundamental Hardware Maintenance
External hardware and peripherals
Maintenance checkpoints were outlined below as a starting point. A
typical setup shown on Figure 4.2-1-9.

Figure 4.2-2-1 Typical SOHO computer system setup (www.dell.com)

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 Check the visible condition of your system unit.
o Ensure all front panel controls buttons, indicators, slots and ports
are working properly.
o Ensure all back panel connectors and hardware are all functional and
working safely.
o Ensure all ventilation ports are free of clogs vent fans are all working
properly.

 Check the condition of all cables and connections.


o Ensure proper insertion. "Right Cable On The Right Port"
o Ensure no damage on cable body and connector ends.
o Any damaged parts requires replacement.

 Check the condition of peripherals and network attachments.


o Ensure all connected peripherals should be clean and in a proper
working conditions.
o Ensure power and interface connections follow the required
specifications.
o New peripherals and similar network devices have specific
maintenance procedures. Consult provided reference manuals.

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 Check the condition of port sockets.
o Ensure no damaged sockets.
o Damaged component should be repaired or replaced.

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Figure 4.2-2-2 Survey of Computer Ports (www.electronicshub.org)
Internal Computer Components
Internal maintenance checkpoints were outlined below as a starting point.
The better method of keeping a computer in good condition is to examine
the computer on a regular schedule. Cleaning provides a good
opportunity to make this inspection.

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While cleaning the case, you are expected to look for and correct,
repair or replace things that might cause a problem later.

 CPU and Cooling System


o check CPU and cooling system for dust buildup.
o make sure that the fan can spin freely
o check that the fan power cable is secure
o check the fan while the power is on to see the fan turn
o inspect the CPU to be sure that it is seated properly.
o Make sure that the heat sink is well attached.

 RAM connections
o Check for loose clip
o RAM should be fully seated

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 Storage devices
o All cables should fit snuggly. All screws should be complete and
tight
o Check for loose, missing or wrong jumpers.
o A drive should not produce rattling, knocking, or grinding
sounds.

 Adapter Cards
o Should be seated properly in their expansion slots and secured
by retaining screw.

 Power Supply
o All screws should be complete and secured

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o Cables should fit snuggly to motherboard and internal
components.

 Internal Cables
o Examine all cable connections.
o Look loose, broken and bent pins
o Make sure cables are not crimped, pinched or severely bent.

Advance Hardware Maintenance

Computer systems need periodic upgrades for various reasons:


 User requirements change.
 Upgraded software packages require new hardware.
 New hardware offers enhanced performance.

Typical maintenance upgrades were outlined below as a starting point.


Expect changes on hardware may require change in configuration or drivers.

 Upgrade case and power supply


o Ensure that all the components will fit into the new case

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o Ensure power supply is powerful enough to operate all the
components

 Upgrade a motherboard

o Ensure it supports the CPU, RAM, video adapter, and other


adapter cards.
o Ensure it can accommodate the existing heat sink/fan
assembly.
o The existing power supply must have connections that fit the
new motherboard.
o Pay close attention to the number and type of expansion slots.
 Upgrade and configure a CPU and a heat sink/fan assembly

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o The new CPU must be of the same socket type and chipset
compatible.
o The BIOS must support the new CPU.
o The new CPU might require a different heat sink/fan assembly.

 Upgrade and configure RAM

o Must be compatible with the current motherboard.


o Must be of same type of RAM as installed in the computer.
o Speed of the new RAM must be the same or faster than the
existing.

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 Upgrade and configure storage devices and hard drives

o New devices should be compatible with existing data interface.


o Be sure to check BIOS compatibility.

 Upgrade and configure input and output devices

o New Input/ Output devices should be checked for compatibility


for both hardware interfaces and drivers.

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 Upgrade and configure BIOS

o Basic I/O System updates usually addresses compatibility and


bug fixes.

Proceed with CAUTION! Always follow recommended update


procedure! Failure may mean totally non-operational unit may
happen.

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Self- Check 4.2-2

Multiple Choice : Choose the best answer. Write the letter of your choice
on your answer sheet.
1. While performing regular maintenance on a computer, you noticed
that the NIC is loose in an expansion slot. What is the proper course
of action?
a. Replace the NIC with a new card.
b. Use thermal paste to secure the card in the expansion slot.
c. Secure the adapter card in the expansion slot and tighten the
retaining screw
d. The slot is most likely damaged. Use a new slot if one is
available.

2. As an on-site technician, you have been given the assignment of


replacing a damaged motherboard on a customer’s computer. You will
need to transport the motherboard to the residence. Which is the best
method to carry the motherboard?
a. Wrap the motherboard in a piece of lint-free cloth.
b. Carry the motherboard in an antistatic bag.
c. Carry the motherboard in a metal-lined plastic box
d. Carry the motherboard in a paper bag.

3. Which activity increases the chance of computer components


becoming damaged from ESD?
a. Touching the metal case before working on a computer
b. Walking across a carpet or a rug and touching components
c. Using antistatic mats when working with component.
d. Using nonmagnetic tools when working on a computer

4. Which of the following causes can affect the correct flow of air and
lead to a computer overheating? (Choose two.)
a. Two case fans: one pulling and one pushing
b. Missing expansion slot cover
c. Dust buildup around fans and air vents
d. Heat sink added to the Northbridge chipset

5. A technician has been called to troubleshoot a computer. The user


reports that the computer has become louder during use and
programs are slow to load. Which component is most likely beginning
to fail?
a. CPU
b. Hard drive
c. Memory
d. Floppy drive

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ANSWER KEY 4.2-2

1. C
2. B
3. B
4. B,C
5. B

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JOB SHEET 4.2-2

Title : Inspect Computer Systems' Hardware

Performance Objective: Given the materials, you should be able to


clean, inspect and identify possible system
unit parts or components for immediate
replacement or for scheduled maintenance.

Supplies/Materials : Appropriate tools and materials.

Equipment : Computer System Unit

Steps/Procedure:
1. Review and recall Information Sheet 4.2-2
2. Obtain and identify appropriate tools and materials.
3. Perform required OH&S practices.
4. Prepare your notepad for writing/recording of inspection results.
5. Clean and Inspect Front Panel Condition. (use image as guide)
6. Clean and Inspect Rear Panel Condition. (use image as guide)

7. Remove system unit cover.

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8. Clean inside cabinet for overall dust accumulation.

9. Inspect chassis/side case fan (if present).


10. Inspect Power Supply and cable.

11. Inspect CPU cooling system.

12. Inspect RAM connection.

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13. Inspect installed storage devices.

14. Inspect installed adapter cards.

15. Inspect internal cables.

16. Report your findings to your trainer.


17. Recommend required actions.
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Assessment Method:
Demonstration and Performance Criteria Checklist

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Performance Criteria Checklist 4.2-2

CRITERIA
Did the trainee perform the following... YES NO

1. Perform Occupational Health and Safety


Procedures and Policies?
2. Perform identification and use of right tools and
materials?
3. Inspect and record required inspection points?
4. Identify parts or components that need immediate
repair or replacement?
5. Identify parts or components for scheduled
maintenance?

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Information Sheet 4.2-3

Software Maintenance
Learning Objectives:

After reading this information sheet, trainee will be able to:


1. Identify software maintenance requirements for Application, Operating
System and Security.
2. Identify software maintenance tools for Disk Storage

Introduction
Information to be provided in these learning materials will introduce you to
identification, setup and checking of a typical Small Office Home Office
software maintenance. Doing this will enable you to learn and apply
(*)
maintenance routines typically specified on a typical maintenance plan .
To simplify discussion:
 Windows 7 operating system will be used.
 Sections will be divided into (2)two:
o Systems and Application Maintenance
o Storage Maintenance

Preventive maintenance is used to reduce the probability of system


breakdown. Aside from hardware, software maintenance plays a critical role
on operational reliability of our computer systems. Performing regular
software maintenance routines, you can reduce potential system
breakdown.

Systems and Application Maintenance


 Windows Update is a service offered by Microsoft, provides
automatic updates for Windows components. The service provides
security update or patches to protect against vulnerability to malware
and security exploits.

(*) 4.1-2 Maintenance Plan

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Windows Update can be configured to install automatically or with
user intervention. Automatic is recommended. Alternative methods
and programs also exist to install updates.

Microsoft applications, like MS Office, uses same channel to download


updates automatically.

Installed updates are recorded on the Windows system database.

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 Application Update exists in various productivity and security
applications, utilizing automatic updates through internet
connection.

Operating System and Applications' maintenance are being done


automatically through internet connection. As service personnel, we have
to ensure, update service is working as expected.

Likewise, "if something goes wrong", recovery can be attained using


System Restore. Emergency Repair Disk could be used if former may not be
possible anymore. Following pages are provided for you to read and
understand.

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System Restore
Windows create an image of current computer settings, called a restore
point. In the event computer crashes or an update causes system problems,
the computer can roll back to a previous configuration.

Emergency Repair Disk


A Microsoft Windows Emergency Repair Disk (ERD) is a specially formatted
diskette that creates backups of important system files and settings and is
used to troubleshoot and repair problems in Microsoft Windows NT and
Windows 2000 systems. An ERD is used in conjunction with the Windows
repair option.

This can be accessed through "Backup and Restore".

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Likewise be accessible via search window.

System Repair Disk can be created by following interactive steps.

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Storage Maintenance
Windows Operating System provides disk tools for storage maintenance.
One that may seem very important, though may be overlooked is Disk
Cleanup.
 It removes temporary files,
empties the recycle Bin, and
removes a variety of system files
and other items that you no
longer need.
 Reduce the number of
unnecessary files on your hard
disk to free up disk space and
help your computer run faster.

 Error checking uses a system


utility called CHKDSK. This
utility checks the integrity of
files and folders and scan the
hard disk surface for bad
sectors.
 Defragmentation uses another
utility called DEFRAG. As files
increase in size, some data is
written to the next available
space on the disk. In time, data
becomes fragmented, or spread
all over the hard drive. It takes
time to seek each section of the
data. DEFRAG gathers the
contiguous data into one place,
making files run faster.
 Backup (and Restore) is the
third that enables you to create
backup and restore files.

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Self- Check 4.2-3

Multiple Choice : Choose the best answer. Write the letter of your choice
on your answer sheet.
1. What should be done before upgrading from Windows 7 to 10?
a. Back up all the data files.
b. Update all the device drivers.
c. Detach all the peripheral devices.
d. Download a legitimate XP authentication key

2. Which is the default Windows Update setting?


a. Automatically download recommended updates for my computer
and install them
b. Download updates for me, but let me choose when to install
them.
c. Notify me but don’t automatically download or install them.
d. Turn off Automatic Updates

3. Which Windows utilities can be used to help maintain hard disks on


computers that have had long periods of normal use?
a. Disk Maintenance
b. Disk Defragmenter
c. Disk Partition
d. Disk Format

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ANSWER KEY 4.2-3

1. A
2. A
3. B

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JOB SHEET 4.2-3

Title : Perform Hard Disk Storage Maintenance, Backup and Restore

Performance Objective: Given the materials, you should be able to


perform CHKDSK, perform DEFRAG, create
BACKUP and perform File Restoration.

Supplies/Materials : None

Equipment : Computer System Setup with 2 active partitions

Steps/Procedure:
1. Perform CHKDSK
a. Review and recall Information Sheet 4.2-3
b. Access Local (C:)disk's Tools and start Error checking.

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c. Continue process by clicking "Schedule disk check".

d. Restart your computer.


e. Observe CHKDSK progress. Record unexpected error
messages that might appear.

f. Show result to your Trainer.

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2. Perform DEFRAG
a. Return to local disk (C:) Tools and start defragmentation.

b. Perform disk defragmentation by clicking "Defragment disk".


Wait until complete

c. Show result to your Trainer.

3. Create Backup
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a. Return to local disk (C:) Tools and start BACKUP by clicking
"Back up now".
b. Setup your backup

c. Select destination drive D:

d. Choose "what to backup"

e. Choose "Video Library"

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f. Save setting and Start backup.
g. Check status after backup completion.

h. Show result to your Trainer.

4. Perform file Restoration


a. Click "Restore my files" on Backup And Restore window to

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start restoration.
b. Click "Browse for files"

c. Navigate inside Backup file.

d. Locate Wildlife windows media A/V file, select file and click
"Add file"

e. Restore into original location.

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f. Check and present restored file to your Trainer.

g. Show result to your Trainer.

Assessment Method:
Demonstration and Performance Criteria Checklist

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Performance Criteria Checklist 4.2-3

CRITERIA
Did the trainee perform the following... YES NO

1. Perform Occupational Health and Safety


Procedures and Policies?
2. Follow trainer's instructions?
3. Perform Hard Disk Storage maintenance correctly?
4. Perform Backup and File Restoration?
5. Show and Tell backup location correctly?
6. Show and tell restored file and location correctly?

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Information Sheet 4.2-4

Unplanned Events
Learning Objectives:

After reading this information sheet, trainee will be able to:


1. Recognize the occurrence of unplanned maintenance event.
2. Perform status update to immediate superior and customer.
3. Identify and perform required action.
4. Provide

Introduction
Information to be provided in these learning materials will introduce you to
recognition of the event, proper communication of observed event, and
formulation of proposed solution to the event. Unplanned event should be
acted upon in order to minimize operation downtime.

Preventive maintenance is preferred given the advantages it offers.


However, real workplace conditions is not always leaned towards smooth
execution of these periodic maintenance tasks. Various factors are roaming
around in a workplace environment. Hence unplanned maintenance events
happen in real time. Let's follow 4 simple steps:

1. Recognition of Unplanned Event


Unplanned preventive maintenance event simply indicates the equipment
broke down before the planned task will be done. Likewise broke down due
to various reasons. Acknowledgement of such event will trigger you, as a
service technician, to do your next action.

2. Formulate Solution
If unplanned event simply requires quick replacement of part (ex. stuck vent
fans) , straight forward solution is simply replace the fan. However, there are
certain events that need Troubleshooting or Fault finding (ex. System unit
cannot boot, random "blue screen" resulting to restart, unexpected
shutdown of system unit, etc).
These situations may need to gather more from customer or system user.
Ask open ended question like:
"What problems are you experiencing with your computer or network?"
"What software has been installed on your computer recently?"
"What were you doing when the problem was identified?"
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"What hardware changes have recently been made to your computer?"
Based on the information from the customer, you can proceed with closed-
ended questions (yes or no answer). These are intended to get the most
relevant information in the shortest time possible. Some examples of closed
ended questions are:
"Has anyone else used your computer recently?"
"Can you reproduce the problem?"
"Have you received any error messages on your computer?"

3. Status Update
Computer system serves our customer requirements. Hence, status or
development event has to be communicated, "clearly" and "timely", to our
customer and our supervisor. Why? Our customer has to adjust
requirement or projected output due to downtime of equipment. Our
immediate superior has to know in order for him to plan and support us
finding the solution.

4. Closure
After the repairs to the computer have been completed, finish the process by
closing with the customer. Communicate the problem and the solution to
the customer verbally and in all documentation Likewise, communicate the
problem and solution to preventive maintenance owner as "feedback".

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Self- Check 4.2-4

Multiple Choice : Choose the best answer. Write the letter of your choice
on your answer sheet.
1. Which type of question allows the customer to completely describe the
problem?
a. Closed-ended
b. Open-ended
c. Specific
d. Technical
2. A systematic approach to locating the cause of a fault in a computer
system.
a. Fault Analysis
b. Repair
c. Troubleshooting
d. Data gathering

Write your best answer.


You were tasked to perform system unit "outside and inside" cleaning.
You've finished cleaning the outer section successfully. While in the
process of cleaning internal section of the unit, you've found that
(1)one of the chassis ventilation fan was "stuck up".

What would you do?

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ANSWER KEY 4.2-4

1. A
2. C

Answer: Report to your supervisor and customer that you've found a stuck-
up chassis fan while cleaning the system unit. Recommend to replace faulty
fan to in order to prevent possible damage in the future. Report status and
provide update to preventive maintenance plan owner.

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Bibliography
Training Regulation: Computer Systems Servicing NCII
IT Essentials PC Hardware and Software Companion Guide
www.dell. com - User and Service Manual Inspiron 3668 Desktop
www.hp.com - Service Manual HP DV6000
www.electronicshub.org - Computer ports
www.support.wdc.com - HDD

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