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Course: Management Theory and Practice

Internal Assignment Applicable for April 2020 Examination

Raj is working as a consultant in an MNC M/s Swadeshi ltd. that deals with
Fast Moving Consumer Products. Raj has been appointed by the directors of
the organisation. The company wants Raj to take care of a few problematic
areas that the company is facing currently. The following issues are being
faced by the organisation:
a) Excessive internal communication - The Company has opened multiple
channels of communication for its employees. They can communicate with
each other via Email, WhatsApp for Business, Internal Messenger, SMS, etc.
The same message gets posted on multiple platforms and in the process the
employees waste lots of time in checking notifications and then replying.
b) The employees are involved in taking lots of print outs for all the
documents even if it's not required. This is adding a lot of cost and it has an
adverse environmental impact.
c) The employees believe in individual achievement and growth but lack the
quality of working in a team. The coordination among employees from
various departments is missing.
d) There are some employees who are reporting to two or three bosses and it
leads lot of chaos in work completion.
e) The employees have this habit of ordering every organisational
requirement two months in advance. This adds to a lot of cost of holding
inventory.

QUES.1. Suggest solutions to Raj to handle various problems that exist in the
organisation.
Answer: Formally defined, an organisation is a social system of people who are structured and
managed to meet some goals. Organisations are ongoing and the structure determines the
relationship between the functions and positions. Structure also subdivides roles, responsibilities,
and authority to carry out the tasks. Organisations are open systems which are affected by the
environment outside its boundary.
M/S Swadeshi Limited is facing several issues in managing the day to day activities at the workplace
and looking to find solutions for the same by asking Raj, the consultant of the company. If I have to
suggest solutions to Raj, I will discuss with him on the above issues and suggest the possible
solutions which are mentioned below:

QUES.2. M/s Swadeshi Ltd is facing an issue of non-motivated employees.

There is no motivation among employees to work, no one takes initiatives.
Employees feel that their work never gets recognised and rewarded. Explain
various ways to motivate the employees of the organisation.
Answer: Motivation is “the process that account for an individual’s intensity, direction, and
persistence of effort toward attaining a goal.” Intensity is concerned with how hard a person tries.
This is the element most of us focus on when we talk about motivation. Direction is the orientation
that benefits the organisation. And persistence is a measure of how long a person can maintain
his/her effort. Motivated individuals stay with a task long enough to achieve their goal.

Motivation is important to an individual because:

● Motivation helps to achieve personal goals.

QUES.3. a. Explain the change management process that M/s Swadeshi Ltd
should follow to improve the functioning of the organisation.

QUES.3. b. An autocratic leader at the top makes employees feel unsecured.

The CEO never consults the team for taking decisions. Explain with reason,
the leadership style that will be suitable for M/s Swadeshi Limited.
Answer: a) Change management process
Create urgency: For change to happen, the organisation should feel a need and feel that this need is
urgent. This is true at all levels. many organisations where fundamental changes have taken place
did so after someone, usually the CEO and the top management team, created a sense of urgency
for it.
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