Managerial communication

Communication is a continuous and two ways process, it is exchange of thoughts, messages, ideas by speaking, signaling
or writing.

Style and methods of communication

1. Aggressive:- only I matter, you don’t

2. Submissive:- only you matter, I don’t
3. Assertive:- not only I matter but you too

 One way
Memo, fax, e-mail, voice mail, letter
 Two way
Phone call, in person
 Collaborative
Team meeting , consulting , consensus, decision making , group problem solving

Managerial communication enables people to exchange information and feedbacks within the organization and enables
people to pursue the organizational goals
Managerial communication is a function which helps managers communicates with each other as well as with
employees within the organization.
Managerial Communication helps in the smooth flow of information among managers working towards a common
Goal.

Types of managerial communication

 Interpersonal:

Interpersonal communication generally takes place between two or more individuals at the workplace.

It is the process by which people exchange information, feelings, and meaning through verbal and nonverbal messages

it is face-to-face communication. Interpersonal communication is not just about what is actually said - the language used - but
how it is said and the non-verbal messages sent through tone of voice, facial expressions, gestures and body language

 Organizational:

Communication taking place at all levels in the organization refers to organizational communication. Organizational
communication broadly to refer to communications and interactions among employees or members of an organization.

This includes:

1) The formal communication efforts of the organization (planned products and services typically produced by communication
professionals, e.g., newsletters, Intranets and prepared executive videos);

2) Group communications that occur within, among and across work teams and units;

3) Leader and supervisor verbal communications and behaviors.

  Interpersonal communication

Barriers Remedies

• Limited vocabulary • Be positive

• Emotional outburst • A wide choice

• Cultural variations • Social setting

• Poor listening skills • Sentence construction

• Noise in the channel • Familiar words

• Difference in verbal and • Dictionary and thesaurus

non verbal messages

 Organizational communication

Barriers Remedies
• Too many transfer stations • Time

• Fear of superiors • Intended audience

• Negative tendencies • Type of message

• Use of inappropriate • Screening of information

Media • Analyze the feedback

• Information overload

Ways of managerial communication

 Verbal communication: Face-to-face, telephone, radio, television and other media.

 Written communication: Letters, e-mails, books, magazines, the Internet or via other media.
 Non-Verbal communication: Body language, gestures, how we dress or act - even our scent.
 Visualization: Graphs, charts, maps, logos.
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Defining culture
A society is made up of many cultural groups that exhibit a range of different lifestyles and patterns of interaction.

A culture can be described as the shared and learned behaviours that exist within the same cultural group . This shared and
learned behaviour is acquired via a process of socialisation. In this process, the culture is acquired from our family, social groups,
school and other social organisations, largely on an unconscious level. 

Everyone has a culture, although many people and communities suffer from cultural blindness. Ask them about the culture of
their town or city and they are likely to respond: ‘What culture? We don’t have a culture.’ If everyone around you shares a similar
culture, it may be less obvious just what culture is.

 Ethnicity is not culture. Many countries of ethnic heritage identify more with countries culture than with the culture of their
parents or grandparents.
  Everyone within a culture is not the same. Our culture may also be influenced by our being part of a subculture – a group
defined by shared characteristics and values, such as religion, age, particular needs or sexual preference, e.g. the Deaf
community and baby boomers.

 Culture is not synonymous with the arts. Sometimes people will say something like ‘I’m going to the theatre to get some
culture.’ Often we think that we develop culture through doing ‘arty’ things or attending ‘elite’ events. However, this is
really only expanding our experiences within our culture.

Factors in the development of culture

Diversity exists within any cultural group. Not everyone from the same culture behaves and thinks in the same way. There are
differences within the same cultural group due to:

 the subculture or subgroup the person belongs to

 the person’s unique experience

 personal or individual factors.

Internal and external factors

Many factors determine specific values or behaviours of a person’s family or social group,
and contribute to the development of their culture.

Internal factors External factors

Values and beliefs ─ provide guidance to our attitudes,
perceptions and judgement
Norms ─ provide guidelines towards culturally acceptable
behaviour or expected behaviour
Thinking style ─ how information is processed
Problem-solving style – problem analysis and identifying
solutions
Family loyalties and responsibilities
Art and craft
Customs ─ dressing style, forms of address and relating to
others
Dietary habits
Law system ─ social rules, standards and regulations
Communication style ─ language, non-verbal communication
and interpretation of meaning
Family structure ─ kinship and role expectations
 Diversity

-Anything that is different from our own

-Standard differences

Is global,local and everywhere

-Includes ideals, ideas, viewpoints, experiences etc.,

Diversity- basis and manifestations

Common basis- Common manifestations-

-race, ethnic background, nationality, gender, age, caste -prejudice

-sexual orientation, physical abilities -discrimination

-language, accent -Favoritism

- up-bringing , schooling ,personal Experiences

Diversity- factors to consider

 Global  Local
-often deep- rooted and hard to change(not impossible) Largely homegrown behavioural and personal

-societal aspects such as social status, caste system etc. - corporate and organizational

– economic conditions contributing to societal elements- -highly individualistic group based

cultural background such as hierarchy
- language barriers
- language barriers

 Cultural Aspects  Language Aspects

-Cultural hierarchical(boss&sub ordinate,senior-junior) -grammer, accents, intonations

-hierachical indecision- seeking permission -choice of words(asking Vs. demanding , & other)

-client/ vendor Vs. arrogance - firm and assertive Vs. Rude

 Social Aspects  corporate Aspects

-social status, caste systems , gender -hierarchical Vs cross functional

-context building Vs minutes

-verbal Vs written record

 Geographical

-time zones, IST factpr

-working hours-24*7Vs 9*5