ENGLISH for SPECIFIC PURPOSE

For AIRLINE STAFF PROGRAM

The working paper is make to complete task from our lecture :

MR. SUGENG RIYADI, M. PD

NAME : ARI PRASETYO

NPM : 1811040293

CLASS : 4C/PBI

LEVEL : INTERMEDIATE

MEETING : 1-3

ENGLISH EDUCATION STUDY PROGRAM

TARBIYAH AND TEACHER FACULTY

RADEN INTAN LAMPUNG ISLAMIC STATE UNIVERSITY

2020
 INTRODUCTION

INSTITUTION : Airline Staff Program of International Tourism College

SUBJECT : ENGLISH

LEVEL : Intermediate

MATERIAL : SPEAKING

TIME ALLOCATION : 9 X 30 Minutes

 ENGLISH for SPECIFIC PURPOSE

For AIR LINE STAFF PROGRAM

LEVEL : Intermediate

MEETING :1

TIME : 3 X 30 MINUTES

1. The purpose of the student to learn KIND of FORMAL and INFORMAL CONVERSATION
The student will learn how and when they should using a formal and informal conversation in
their field of work in certain condition.
2. Activity
a. The students will divided into two groups.
b. They will search about formal and informal conversation.
c. Then the teacher will chose some student to presented their material.
d. The teacher will explain more about formal and informal conversation.
3. EXAMPLE of FORMAL AND INFORMAL CONVERSATION
In using language in order to communicate we usually find various expressions or greetings when
you meet someone you know or someone you just met. Greetings and languages in English are
divided into 2 namely formal and informal.
 Formal greeting
Formal greeting is greeting that is often used when there are official events such as meetings,
meeting someone at an official activity and many others.
Example of Formal greeting:
 Good morning / selamat pagi
 Good afternoon / selamat sore
 Hello / halo
 Could I help you? / bolehkah saya membantu anda?
 Informal greeting
Informal greeting is a greeting that you can use to greet people who are already close or familiar
with you, such as friends or closefriends. Informal greeting can also be used in informal places
such as in markets, on the road and etc.
Example of Informal greeting
 Morning / pagi
  Afternoon / sore
 Hi / hi
 Can I help you? / bisa saya bantu?
4. Students assignment
 The students will make some formal sentences that will they use in their field of work.
 ENGLISH for SPECIFIC PURPOSE

For AIR LINE STAFF PROGRAM

LEVEL : Intermediate

MEETING :2

TIME : 3 X 30 MINUTES

1. The Purpose of the student for PRACTICE SPEAKING WITH USING DIALOGUE
The student will learn how to use formal conversation in airline staff.
2. INSTRUCTION
- Every student will learn about how to make a dialogue (formal condition).
- Read the dialogue in front of the class, make sure you make a good and right vowel sound
and pronunciation, read the dialogue carefully and with aloud.
- Listen to dialogue that your friends read in front of the class, and then you should identify the
formal dialogue (find the proof that it is from the sentence or the greetings).
3. Example of the dialogue

Passenger : Hello, can I have the Passenger : Without ice

chicken from the menu? Flight attendant : Here you go
Flight attendant : Yes, sir. I would bring Passenger : Thanks
it right way. Anything to drink? Flight attendant : Would you like
Passenger : What kind of soda do anything else?
you have? Passenger : Yes please, can I have
Flight attendant : Coke, Sprite, and a pillow?
Orange. Flight attendant : Sure
Passenger : I want a Coke. Passenger : Thank you so much.
Flight attendant : with ice or without
ice?

4. Identify the dialogue

Formal sentence:

 I would bring it right way

  Would you like anything else?
 Thank you so much

ENGLISH for SPECIFIC PURPOSE

For AIR LINE STAFF PROGRAM

LEVEL : Intermediate

MEETING :3

TIME : 3 X 30 MINUTES

1. The purpose of PRACTICE SPEAKING in their field of work

The student will use formal conversation in their work.
2. Activity
a. The student will make a dialogue between 2 person.
b. One of them will be a passenger and the others will be the airline staff.
c. After they make the conversation, they will memorize it and do the conversation in front
of the class.
3. The example of the conversation
The conversation between airline counter attendant and customer
Counter attendee : hello, may I help you?
Marry : hi, yes I want to buy a ticket to New York for next week.
Counter attendee : what date?
Marry : it’s on Tuesday 4th.
Counter attendee : okay, let me check. I’m sorry, we’re fully bucked until 5 th July.
Marry : wow. Well, that’s fine I will take 6th July.
Counter attendee : okay, how many ticket do you want to buy?
Marry : three tickets, please.
Counter attendee : what airline do you prefer?
Marry : Star Airline, please
Counter attendee : okay, what time will you leave? 12 AM or 3 AM
Marry : 3 AM please, how much?
Counter attendee : three tickets to New York with Star Airline on 6th July will be 350
dollar.
Marry : okay, here you go.
Counter attendee : thank you for using our service.
Marry : no worry.