SHANAVAS T.K.

S
Dubai U.A.E
Mobile: 00971-55-9284755
Mobile: 00971-56-7902624
Email: shanavastks@gmail.com

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Objective

A responsible, challenging and carrier enhancing position for personal

growth towards the fulfillment of an advance carrier on life;
to enhance future opportunity, which will foster personal
satisfaction and to have confident position in which the
company will have to offer better opportunity for self
advancement

Summary
I've been associated with IT industry since 2005, as a curious and open
minded person. I'm naturally drawn to positions requiring a substantial
knowledge and involvement with computers. My assignments so far
includes Hardware Engineering, Network Engineering, System
Administration,(Data and Voice), Network Consultant for Asterisk IP
Telephony and Draytek. My position as a Network Engineer, allowed me
to employ all these skills to solve complex problems in an IT
infrastructure. I am also conversant with most technologies and
protocols, which helped design, install, configure, secure, and manage
Voice Over IP, Mail Servers, DNS, Routers, Terminal Servers and
Firewalls. I have over 4 years of experience in system administration
(Windows,) as well as networking (Linksys, D-Link, 3Com and Sonic
wal ,Draytek). I am very much comfortable with IP Telephony Products
especially Asterisk. And I am also comfortable with Microsoft windows
domain and other applications like Exchange server, office.

Academic Qualification:

Apr 2007 Diploma in Electronics Engineering (Kerala Engineering

Education Society, Cochin, Kerala, India)

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Certifications:
Apr 2006 Cisco Certified Network Associate
Mar 2006 Microsoft Certified System Engineer
Feb 2006 Microsoft Certified System Administrator in Messaging
Feb 2006 Microsoft Certified System Administrator
Dec 2005 Microsoft Certified Professional
May 2005 Hardware and Networking
Technical Expertise

Windows 2003&2008 server [4+ years]

• Installing, configuring and trouble shooting of Windows NT, 2000, 2003, 2008 Server
• Installing, configuration and troubleshooting of MS Exchange, Web, ISA and Proxy
servers
• Configuration of ADS, DNS, DHCP and Clustering Service for MS Windows
• Configuration of File and Print server
• Network management and monitoring

IP Telephony
• Install, configure, and troubleshoot Asterisk software
• Install and configure PSTN, ISDN gateways.
• Create VoIP trunks between different sites.
• Setup IVR, Call recording, call monitoring, and Call back services.
• Install and configure IP-Phone (Cisco, Polycom, Snom, Linksys...etc)
• Customize the dial plan as per customer request.
Networking
• Implement and troubleshoot site to site VPN network.
• Install and manage firewalls (Cyberoam,Draytek, Sonicwall…etc)
• Install and manage 2003, 2008 Domain Network.
• Provide desktop level support.
Cisco Networking
• Basic knowledge of installing and managing Cisco switches and router.
• Creating VLAN Trunking, VLAN routing and configuring VTP
• Configuring Network Address Translation (NAT) and PAT
Experience
Total 4+ Yrs of Experience
• Network Engineer [2007- onwards]
• Service Engineer [2006 – 2007]

Profile:

o Talented Network Professional with multiple certifications with more than 3 years
of progressively responsible IT experience.
o Extensive experience in configuring, maintaining and troubleshooting of Asterisk
IP Telephony System.
o Basic Knowledge in Avaya Unified Communication.
o Hands-on experienced in Draytek, Cyberoam, Smartshare,Digium Product.

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 o Expertise in Windows 2000/2003/2008 domain, LAN/WAN’s, Windows /
2000/XP/Vista/Win7 systems and workstation optimization.
o Experienced in MS Office 2000/2003/2007/2010.
o Have a good knowledge about Microsoft MS Exchange 2003 and 2007.
o Reputation for dedicated problem solving skills, team-work and commitment to
customer service.
o Experienced in Different VPN Technologies.

Career History#-
Summary: More than three years experience in networking solutions field, I enjoy
working in a collaborative or team oriented environment with other new professionals.
Integration of IP Telephony and data work handling in different project; project engineer,
site survey, installation-networking...Etc
Professional Experience:
1. DVCOM Technologies, Jabel ali, Dubai-UAE (Sept 2007 onwards)
www.datavoiz.com

About the company:

DVCOM is providing Open source solution include Asterisk IP telephony and network
solution. Online-onsite support for entire hardware and software for various customers.
DVCOM has partnered with some of the worlds leading IT and Telephony companies
including Digium, Snom, Draytek, Yealink and many others to deliver specialist managed
IT services using proven techniques and state of the art technologies.

Job profile: Network Engineer

o Implementation and maintenance of IP Telephony for various clients
o Configuration of L2/L3 switches, Routers, VPN devices, Firewalls.
o Troubleshoot and resolve complicated NW issues
o Dealing with various products such as Asterisk,Snom,Draytek, Cisco,
Cyberoam,Fortigate.etc
o Giving online and onsite technical support for various clients.
o Collaborate and work with network service providers in diagnosis, troubleshooting
and resolving network related issues.
o Provide training to staff at the customer location.
o Managing Internal Office network include Windows 2008 Domain and
8-Branch office networks.
o Perform Site Surveys, design network and provide documentation.

Projects:-

• TransGuard LLC, Dubai

Switchvox Call center solution with 45 number of IP phones.
• Chili’s Restaurants
Switchvox Call center Solution
• Nicholas Publishing International

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 Switchvox Call center solution
• Euro Emirates LLC
Asterisk IP-Telephony, Draytek site to site, Firewall. Included Seven branches
In UAE and two in India.
• Broadcast Middle East LLC
Asterisk IP-Telephony with 95 IP Phones (Included three locations, Dubai, Abu-
Dhabi and Afghanistan)
• BABCOCK BORSIG SERVICE- Abu Dhabi
Asterisk IP-Telephony and Active directory
Included four servers and 125 IP-Phones.
• Jet Airways Kuwait
Asterisk IP telephony with IVR and call recording system.

Jan 2008 – Feb 2008 Network engineer

Dubai Municipality (As a Reliever)
In Dubai Municipality I had managed their Attendance Terminal server, which has
76 Clients in different part of Dubai. My Responsibility was managing the Server and
ensures the proper communication between the Server and client .Troubleshoot the day to
day problems through Voice and none voice.

Products worked on: Windows 2000 server

Key Responsibilities:
• Manage the Terminal server
• Troubleshoot the Problems
• Presenting solutions and updates to end Client’s.

April 2006 – May 2007 Network Engineer

At Merit I was responsible for Give Technical support to our client’s. Regards Windows
2000 server windows 2003 server, Tally server, Windows xp, And other computer
hardware issues.
Products worked on:
Windows 2000, Windows 2003, Antivirus… etc
Network Administrator Work Description:-
• Installing, configuring, and administering Microsoft Windows 2003 & 2008 servers.
• Troubleshoot and maintain computers and printers.
• Network cabling preparation & installation. .
• Customize policies and security permissions through windows environment.
• Ensure secured access and performance in all systems.
• Install and configure antivirus solution.
• Backup users' data using "Backup" utilities.
Hobbies

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A great deal of my time is devoted to bringing me up to speed with current network
technologies, including studying and sitting current examinations. I also play a good deal
of competitive sport, including Cricket and Badminton

Personal Information

Sex : Male

Marital Status : Single

Date of Birth : 10/5/1986

Nationality : Indian

Passport No : F4349155

State : Kerala

Languages Known : English, Hindi, and Malayalam,

Driving License : Valid UAE Driving License

Present Job Location : Dubai

Mobile : 00971559284755
Reference: Available on request.

Declaration
I hereby declare that the above written particulars are true to the best of my knowledge
and belief.
SHANAVAS.T.K.S