E.G.S. PILLAY ENGINEERING COLLEGE Rev.

0
(An Autonomous Institution, Affiliated to Anna University, Chennai)
COE/2017/QB
Nagore Post, Nagapattinam – 611 002, Tamilnadu.

1703BA016 – INDUSTRIAL RELATIONS AND LABOUR WELFARE

Academic Year : 2019-2020 Programme : MBA

Year / Semester : II/III Question Bank Course Coordinator: Mrs. M. Sayee
Sudha

Course Objectives Course Outcomes

To provide basic knowledge in On completion of the course, students will be able to
industrial relation and Understand
various Provisions of Trade Union CO1: Demonstrate descriptive knowledge in the field of
industrial relations
To enable the students to Understand CO2: Apply the essential concepts of industrial relations
Industrial Conflicts and Labour Unions and their interrelationship at the personal, organizational
and national level.
To impart knowledge on the legislations CO3: . Recognise and consider the social , historical and
related to the health , hazards, accidents equity issues within industrial relations
and various Welfare Specialization CO4: Investigate solutions to industrial relations problems
based on research and assessment of current practices.
CO5: Communicate your knowledge of industrial relations
in both written and verbal formats reactive to both
audience and purpose .

Note: Prepare QB with questions and Key for each question. Avoid typing entire answers which
can’t be allowed.

PART – A ( 2 Mark Questions With Key) – K1/K2

S.No Questions Mark BTL

CO1 : Demonstrate descriptive knowledge in the field of industrial relations

1 What is Trade Union?
K1
Trade Unions is a “continuous association of wage earners for the purpose of maintaining or
2
improving the conditions of their working lives”.
2 What do you mean by industrial relation?

Industrial relation may be defined as the complex of inter- relations among workers,
managers and government
2
K1
3 What are the importance of industrial relations.

 Reduces disputes 2
 Increases morale
 Equal treatment K1
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 Collective bargaining
4 Define code of conduct

A code of conduct is a set of written guidelines that spell out what constitutes professional K1
and unprofessional behavior for employees of a company or members of a professional
2
association. It should reflect the core values of the organization, ensuring that employees will
act in service of those core values rather in contradiction of them Specific Policies
5 Why do you think employees have to join trade unions?

 To attain Economic security

 To improve bargaining power K1
 To ventilate workers grievances to management 2
 To inform workers view, aims, ideas, dissatisfaction

6 List any two measures for improving Industrial relations

 Top management support K1

2
 Strong and stable union
7 List any two functions of trade union.

 To achieve higher wages, better working and living conditions K1

2
 Acquire control over running of the industry by workers
8 What is ILO?

The International Labour Organization (ILO) is a United Nations agency dealing with labour K2

problems, particularly international labour standards, social protection, and work 2
opportunities for all.
9 What are the problems of trade union?

 There are too many small unions instead of one large union. K1

 This reduces their bargaining powers.

2
 Moreover, small trade unions do have a conflict of interests

 Most of the labour force is uneducated

10 List the objectives of trade union.

 .providing income security K1

2
 Maintaining job security
11 Will you state some names of central trade unions in India?

 The Indian National Trade Union Congress (INTUC): K1

 (2) The AH India Trade Union Congress (AITUC):
 (3) The Bharatiya Mazdoor Sangh (BMS):
2
 (4) The Hind Mazdoor Sangh (H.M.S.):
 (5) The United Trade Union Congress (UTUC): distributes the information of human
resources.
12 Write any two measures to strength trade union
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 Micro to macro factors 2 K1

 Openness’s and transparency
13 What are the roles of industrial relations specialists

 Analyze industrial environment 2 K1

 Manage change
14 Who are the Actors involved in Industrial Relations?

 Employee 2 K2
 Employer
 Workers
 Trade Union
 Government / State
 Court and tribunals
15 Differentiate Industrial relation and Trade union?

Sl. No. Industrial Relation Trade Union 2 K2

1.
Industrial Relation is the Member of
an Organization such as between Trade union is the employee ,
employees, employer, worker join together to
employers, unions and Workers form a trade union

2.
Industrial Relation prevent industrialMaintain political influences,
conflicts , Reduce Strikes andincome security, job security ,
Lockouts Emotional Security
CO2 : Apply the essential concepts of industrial relations and their interrelationship at the personal,
organizational and national level.

1 Define industrial conflict.

According to the Industrial Disputes Act, 1947, Section 2(k), “Industrial dispute 2 K1

means any dispute or difference between employers & employers, or between employers &
workmen or between workmen & workmen, which is connected with the employment or non-
employment or term of employment or with the conditions of labors
2 What are the causes for industrial disputes?

 Economic causes include: K2

 Wages
 Bonus
 Dearness allowance
2
 Non-Economic causes include:
 Recognition of trade unions
 Victimization of workers
3 What is arbitration?

Arbitration is a procedure in which a dispute is submitted by agreement of the parties, to one 2 K1

or more arbitrators who make a binding decision on the dispute. In choosing the arbitration,
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the parties opt for a private dispute resolution procedure instead of going to court
4 What is adjudication?

Adjudication involves intervention in the dispute by a third party appointed by the 2 K1

government for the purpose of deciding the nature of final settlement.
5 What are the types of adjudication?

 Compulsory adjudication 2 K1
 Voluntary adjudication.
6 What is collective bargaining?

Collective Bargaining within a labor union is a process of negotiation between employers 2 K1

and a group of employees aimed at agreements to regulate working salaries, working
conditions, benefits, and other aspects of workers' compensation and rights for workers to
secure full-time employment.
7 Define Negotiation.

2 K1
Negotiations are formal discussions between people who have
different aims or intentions, especially in business or politics,duringwhich they try to reach an
agreement.

8 Define Medidation

Introducing the new employee who is designated as a probationer to the job, job location, 2 K1
surroundings, organization, organizational surroundings and various employees is the final
step of employment process.
9 What are the importance of Collective Bargaining?

 Collective bargaining develops better understanding between the employer and the 2 K1
employees.
 It promotes industrial democracy.
 It is adjustable to the changing conditions
10 Classify the types of Collective Bargaining.

 Conjunctive or Distributive Bargaining. 2 K1

 Co-operative or Integrative Bargaining
.
11 What is preventive Machinery for industrial dispute?

Preventive measures seek to create an environment where industrial disputes do not arise. 2 K1

The machinery for the settlement of industrial disputes has been provided under the Industrial
Disputes Act, 1947. This machinery comprises: (a) Conciliation, (b) Arbitration, and (c)
Adjudication.
12 What is lock out?

The withholding of employment by an employer and the whole or partial closing of 2 K1

the business establishment in order to gain concessions from or resist demands of
employee
13 What is a Conciliation?

Conciliation is described as the practice by which the services of a neutral third party are used 2 K1
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in a dispute as a means of helping the disputing parties to reduce the extent of their
differences and to arrive at an amicable settlement or agreed solution
14 What are the types of Arbitration?

 Compulsory arbitration 2 K2
 Voluntary arbitration
15 List any two types of strike.

 Sit down strike. 2 K1

 Stay away strike.
CO3 : Recognise and consider the social , historical and equity issues within industrial relations
1 Define Labour Welfare.

According to Arthur James “labour welfare means anything done for the comfort and 2
improvement, intellectual and social, of the employees over and above the wages paid which K1
is not necessity of the Industry.
2 What are the objectives of Labour Welfare?

 Improved industrial relations. 2 K1

 High morale.
 Creation of permanent labour force.
3 What are the duties of labour Welfare Officer?

 Supervision. 2 K2
 Advice.
 Liaison.
 Counselling.
4 Write down the Classification of Labour Welfare Activities

Intra Mural activities consist of such welfare schemes provided within the factories as 2 K2
medical facilities, compensation for accidents, provision of crèches and canteens, supply of
drinking water, washing and bathing facilities, provision of provident fund, pension and
gratuity, maternity benefits etc.

Extra Mural activities cover the services and facilities provided outside the factory such as,
housing accommodation, indoor and outdoor recreation facilities, amusement and sports,
educational facilities for adults and children, provision of libraries and reading rooms.

5 What do you mean by Recreation?

 Recreation also has an important role in the development of an individual’s K1

personality and his capacity to contribute to social development.
 These facilities bring out the hidden talents of employees.. 2

6 List out the scope of Labour Welfare Works.

 Conditions of Work Environment K1

 Workers’ Health Services
 Labour Welfare Programme
 Labours Economic Welfare Programme 2
7 Write a short note on Statutory Welfare Measures?
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Statutory welfare measures mainly include welfare facilities provided within the precincts of 2 K1
an industrial establishment. They form part of the employers’ statutory obligations. All
welfare states provide welfare to the labour by securing and protecting social order to ensure
social, economic and political justice.
8 What are the Labour Welfare Practices in India?

 The central Government. K1

 The State Government.
 The Employees.
2
 The Trade Union.
 Other Agencies.
9 List the objectives of Worker Education.

 To promote among workers a greater understanding of the problem of the country’s 2 K1

economic environment and their privileges, rights and obligations as union members
and citizens.

 To develop trade union leadership from among the rank and file thereby keeping the
union away from the clutches of politicians, leading to democratization of trade
union administration
10 What is Workers Education?

In the word of William Flayed, “Worker Education” is an attempt on the part of organized K1
labour to educate its own members under an educational system in which the workers
prescribe the courses of instructions, select the teachers and in a considerable measure,
furnish the finance.” 2
11 List out the Various Training Schemes of Workers?

 Craftsmen’s Training Programme. 2 K2

 Craft Instructor’s Training.
 Advanced Vocational Training System.
 Foreman’s Training.
 Apprenticeship Training Schemes
12 What is industrial housing?

Housing facility is an important welfare measure to keep an employee Overcomes most of his 2 K2
problems. Lack of proper housing directly affect the living conditions and the health of the
people.
Housing is intended to provide a comfortable shelter such
atmosphere as would keep a worker fit and cheerful throughout the day.
13 What is labour funds?

Labour welfare funds are created as a measure of social security K2

Provided to the working class. Social security is one of the working
Class. Social security is one of the three categories of labour welfare 2
activities classified by the study group appointed by the Government of the India to examine
the labour welfare activities.
14 What is social security measures?

Social security can be said to be measures of protection provided by K2

society against certain contingencies of modern life, namely, sickness
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unemployment, old age, dependency, industrial accidents and 2

invalidation against which the individual cannot be expected to protect him.
15 What are the need for Welfare Services?

The employers need welfare activities to discharge their social responsibility, raise the 2 K1
employees morale use the work force mores
CO4 : Investigate solutions to industrial relations problems based on research and assessment of current
practices.
1 Define Accident

According to Worker’s Compensation Act, 1923, “An occurrence mishap untoward event 2 K1
which is not expected or designed for and arising out of and in the course of employment of
an industrial worker.”
2 List out the causes for Accidents.

 Unsafe Conditions (Work Relates Causes) K1

 The job itself
 Work schedules
 Psychological climate of the work place
 Unsafe Acts 2
 Other Causes

3 What is Safety Committee?

Some organization primarily constitutes a safety committee. K2

* This committee ensures the establishment of safe working conditions in an organization.
* The size of the committee depends on the size of an organization and generally includes one
or more persons from among the employees. 2
* The workers suggestion of safety programmes, procedures to be adopted by the
organization.
4 What is Industrial Health?

The Joint I.L.O AND W.H.O committee on organizational health held in 1950defined K2
organizational health as
 The promotion and maintenance of physical, mental and social well-being of
workers in all occupations. 2
 Preventing among workers of ill health caused by the working conditions.
 * Protection of workers in their employment from risk factors adverse to health.
5 Write down some importance of Industrial Health?

 As the large member of workers spend a great deal of their time in an organization, K1
their environment is not usually conducive to a health life.
 Malnutrition, insanity and psychological conditions and the stress and strain under 2
which they work is very injurious to their health.
 The symptoms of bad health are a high rate of absenteeism and turnover and
Indiscipline, poor performance and low productivity.

6 List out the Causes of Bad Health.

 Defective nutrition. K1
 Uneducation
 Unsanity. 2
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 Other causes.
7 What are the objectives of Industrial Hygiene?

Objectives of Industrial Hygiene: K1

 Protecting the labour working in all the occupations from diseases
 Maintaining the highest standard of their physical, mental and social
 welfare 2
 Protecting the workers from diseases and accidents caused by their
 working conditions and its ill effects on their health

8 What are Occupational Hazards?

An industrial worker can be exposed in the following types of hazards, depending upon his K2
occupation.
 The normal occupational health hazards may be classified into
 Physical
 Chemical 2
 Biological
 Psychological

9 What is Psychological Hazards?

 Psychological Hazards may develop due to the workers inability to live in harmony K1
with his environment, both at home and place of work.
 Psychological Hazards are now assuming more important than physical or chemical 2
hazard.
10 Define Employee Counselling?

According to British Association of Counselling define as “The task of counselling is to give K1

the client an opportunity to explore discover and clarity ways of living more resourcefully and
towards greater well-being.” 2
11 Write down some important objectives of counselling.

 Provide empathic atmosphere of genuine concern about his difficulties, tensions, K1

worries, problems, etc., so that he can freely discuss and share his views with
counselling.
 Increase his personal & interpersonal effectiveness by assisting him in analyzing has 2
interpersonal competence.

12 What are the types of counselling?

 Directive counselling K1
 Non Directive counselling
 Participative Counselling 2
13 What are the legal issues in Industrial Counselling?

 Employment discrimination K1
 Employment – at – will
 Employment contracts – intentional and unintentional
 Consistent application of policies 2
 Documentation
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14 What are the advantages of Counselling

 Counselling is an effective way to help someone with their personal problems.

 It enables people to think for themselves and take right decisions.
 It is in tune with the changing attitudes towards authority. 2
 Counselling reduces absenteeism and labour turnover.

15 Write down the principles of Industrial Hygiene. K1

Environmental health hazards in the work place can be measured K1

Quantitative. 2
Continuous surveillance,
Occupational exposure limits be adhered to health effects of hazards in the workplace usually
show a dose response relationship.

CO5 : Communicate your knowledge of industrial relations in both written and verbal formats reactive
to both audience and purpose .
1 What is Child Labour?

Children have to be taken care and must be protected from being exploited by the society. K1
Children of any age, whether, male or female should be not only protected but also
safeguarded and developed to grow in a healthy atmosphere. 2

2 List some of the Statutory Provisions on Child Labour?

The child shall enjoy special protection and shall be given opportunities and facilities, by law K1
and other means, to enable him to develop, physically, mentally, spiritually and socially in a
healthy and normal manner and in conditions of freedom and dignity. In the enactment of 2
laws for this purpose, the best interest of the child shall be the Paramount Consideration.
3 What is Agriculture labour?

According to the national commission labour, “Agricultural labour is one which is basically 2 K1
unskilled and unorganized and has little for the livelihood other than personal labour”.
4 Write down some important social security measures were introduced by the
Government?
 Workers Compensation Act, 1923 K1
 Employees State Insurance Act, 1948
 Maternity Benefits Act – By State and Central Government
 Coal Mines Provident Fund and Bonus Act, 1948
 Employees Provident Fund Act, 1952 2
 Family Pension Schemes, 1971
 Payment of Gratuity Act, 1952
 Old Age Pension Scheme
5 What do you mean by BPO & KPO Employees?

Communication and information technology industry is an important K2

Enabler in enhancing productivity. The structure and functions of IT industries are largely
different than the conventional organizations which demand a different rule of the game to 2
manage effectively.
6 List out the statutory provisions for women welfare?
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 Maternity Provision 1919 K1

 Night Work 1919
 Underground work 1935
 Equal Remuneration 1951 and 2
 Discrimination (Employment and Occupation) 1958.
7 Who is a Construction Labour?

Construction industry employs around three million workers and the nature of work is K2
considered hazardous. Large number of unskilled and semiskilled labour both male and
female is employed on various form of building operation and road Constructions. 2

8 What is meant by Separation?

Separation means cessation of service with the organization for one or other reason. 2 K2

9 What do you mean by Controlling?

Controlling is the process by which management assures that actual activities conform to K2
planned activities. Controlling is the managerial process for measuring progress toward 2
planned performance and, when required, taking corrective actions
10 Define Social Security?

According to Friedlander define as, “The programme of protection K1

Provided by society against the contingencies of modern life, sickness, unemployment, old
age dependency, industrial accidents and invalidism against Which the individual cannot be 2
exploited to protect himself and his family by his own ability for foresight”.
11 List out the objectives of Social Security?

The aim of all social security measures is threshold in nature. K1

 Compensation
 Restoration
 Protection 2

12 Define Social Assistance?

Social Assistance schemes are funded from the consolidated fund of the state rather than from K1
individual contributions, with statutory scales of benefit adjusted according to a person’s 2
means.
Social Assistance schemes are designed to help people who are in financial difficulties.

13 Write down some characteristics of Construction Labour?

Some characteristics are: K1

 Instable employment and high mobility’s
 High proportion of female and child labour. 2
 Illiteracy, ignorance, poverty and poor health.
 Lack of opportunity for training.
14 Define social Insurance.

Giving in return for contribution, benefits upon subsistence level as if right and without K1
means tests so that an individual may build freely upon it. Thus social insurance implies 2
that it is compulsory and that men stand together with their follows.
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15 Write down the principle elements of Social Insurance?

Participation is compulsory with few exceptions. K1

Contributions are accumulated in special funds out of which benefits are paid. Surplus 2
funds, not needed to pay current benefits are invested to earn further income.

PART – B (12 Mark Questions with Key) - K2/K3

S.No Questions Mark BTL
CO1: Demonstrate descriptive knowledge in the field of industrial relations
1 Explain the growth of Trade Union in India 12
Introduction 2
Period between 1990 and 1918
Period between 1919 and 1923 3
Period between 1924 and 1935 K2
Period between 1936 and 1939
Period between 1940 and 1946 3
Period after 1947
Current status 2
Conclusion 2
2 Indrustrial Relations K3

There is company ABC which has fairly good industrial relations. It is doing good as far
as its profits are concerned. There is another company XYZ. This company is facing a
problem of industrial conflict. ABC decides to takeover XYZ. Some of the managers of
ABC think it is a good proposal whereas the other managers oppose it.

Questions:

a) As an HR manager what would be your opinion regarding the

takeover?
b) If at all the takeover happens, what steps would you suggest for
maintaining healthy industrial relation.
Introduction 1
Problem Finding 2
SOLUTION 8
Conclusion 1
3 Explain the various Factor influencing Industrial relations ? 12 K2
Introduction 1
 Economic Factor 10
 Instituitional Factor
 Technological Factor
 Political Factor
 Social and Cultural Factors
 Organizational Factors
 Global Factors
Conclusion 1
4 What is Trade Union? Explain the types of trade unions and function of trade unions 12 K2
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Introduction 1
Features of Trade Union 10
 Voluntary Association
 Community of interests
 Having authority flow from members.
 Dealing with collective action
 Acting as an intermediary
 Sub system
Types of Trade Union
Union classified according to purpose
 Reformist Unions
 Business union
 Friendly or uplift unions
Revolutionary Unions
 Political unions
 Anarchist Unions
 Predatory Unions
 Hold up Union
 Guerrilla Union
 Dependent Unions
Union on based on Membership Structure
 Craft unions
 General unions
 Industrial unions
 Staff unions
Conclusion 1
5 Explain the importance and problems of trade union. 12 K2
Introduction 1
Importance of Trade Union 10
Protect workers
Creates spirit of self-reliance
Facilitates negotiation between worker and employer
Maintenance of wages at uniform level.
Helps to negotiate productivity deals
Helps to accelerated economic development
Problems of trade union
Outside political leadership
Multiple unions
Union rivalry
Intra union rivalry
Small size of union membership
Poor financial position
Inactive functioning
Victimization
Conclusion 1
6 Explain the Factors Guiding in Code of Conduct? 12 K2
Introduction 1
Factor guiding Code of Conduct 10
 Honesty and Integrity
 Disclosure of information
 Harassment
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 Outside Employment
 Conflict of Interest
 Confidentiality
 Equal opportunity Employer
 Misusing Company Resources
 Health and Safety
 Payment and Gifts

Conclusion 1
CO2: Apply the essential concepts of industrial relations and their interrelationship at the
personal, organizational and national level.
1 Explain the features and types of Industrial Dispute? 12
Meaning 2
Features of Industrial Disputes
 Industrial Conflict is Human conflict
 Urge for higher wages and profit 3
 Conflict among workers and employers
 Conflict is not personal
 Limitations of the system
 Labour power K2
3
 Conflict of interests
 Profit maximization
Types of Industrial Dispute
 Interest disputes
 Rights disputes 3
 Recognition disputes
 Disputes over unfair labour practices
Conclusion 1
2 What is strike? Explain the types of Strike K2
Meaning 2
A strike is a spontaneous and concerted withdrawal of labour from production temporarily. It
is a collective stoppage of work by a group of workers for pressuring certain demands.
Types of strikes 2
 Primary strikes
 Secondary strikes
 Other Strikes
Primary Strike 4
 Stay away strike
 Sit down strike
 Tools down strike
 Token strike
 Lighting strike
 Go slow strike
 Picketing strike
 Boycott
 Hunger strike
2
Secondary strikes
Other strikes
 General strikes
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 Political strikes 2
 Bandhs
 Particular strikes

3 Explain the causes and impact of Industrial dispute K2

Meaning 2
Causes of Industrial Dispute: 5
Economic Factors
Non-economic Factors
Management practices
Trade Union Practices
Legal and political practices
Impact of Industrial Dispute: 4
Positive Impact of Industrial Conflicts Negative Impact of Industrial Conflicts
 High Impression Feeling of Defeat
 New Outlook Distance
 Prompt Solution Lack of Confidence
 Clear Explanation Labour turnover
 Creativity Problem Making Attitude
Change in Intension

Conclusion 1
4 What is the Resolution of Industrial Conflicts? Explain the Types of Resolution ? K2
Meaning 1
There are two resolution machinery 2
 Prevention or Non Statutory Machinery
 Government or Statutory Machinery

Prevention or Non Statutory Machinery 4

 Negotiation
 Trade Union
 Standing Orders
 Grievance Procedure
 Code of Discipline
 Mediation
 Collective Bargaining

Government or Statutory Machinery 5

 Conciliation
 Arbitration
 Adjudication
5 What is Arbitration? Explain the types, importance and limitations of arbitration. K2
Meaning 2
Types of Arbitration 5
 Voluntary Arbitration
 Compulsory Arbitration

Importance of Arbitration 2
Limitations of Arbitration 2
Conclusion 1
6 What is Adjudication? Explain the concepts in detail
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Meaning 2
Adjudication Machineries 3
 Labour Court [SEC-7]
 Industrial Tribunal [SEC-7A]
 National Tribunal [SEC-7B]

Labour court 7
Qualification for appointment as judges of a Labour Court
Duties of Labour Court
Industrial Tribunal
Qualification for appointment as presiding officer of an Industrial Tribunal
Duties of industrial tribunal
National tribunal
CO3: Recognise and consider the social , historical and equity issues within industrial relations
1 What is Labour Welfare? What are the characteristics and objectives of labour
12 K2
welfare?
Meaning 2
Characteristics of labour welfare
 Dynamic in nature
 Complementary in nature 4
 Essential part of social welfare
 Dual aspect
Objectives of labour welfare
 To promote economic development
 To improve efficiency
 To provide proper conditions of work and living 5
 To minimize hazards
 To supplement wages in monetary terms
 To prevent social evils
Conclusion 1
2 Explain the need and scope of labour welfare activities K2
Meaning 2
Scope of labour welfare activities
 Conditions of work environment
 Workers health services
4
 Labour welfare programme
 Labours economic welfare programme
 General welfare work
Need for labour welfare
 Lack of strong labour union movement
 Illiteracy
 Problem of Absenteeism and migration
 Low level of health and nutrition
 Extreme poverty 5
 Lack of training
 Lack of health recreation
 Industrial backwardness of India

Conclusion 1
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3 Explain the types and principle of labour welfare. K2

Meaning 2
Intra Mural Facilities
 Drinking water
 Facilities for sitting
 First aid appliances
 Latrines and urinals
 Canteen facilities
4
 Spittoons
 Lighting
 Washing places
 Rest rooms
 Changing rooms

Extra Mural facilities 2
Principles of labour welfare
 Principles of adequacy of adequacy of wages
 Principles of social liability of industry
 Principles of efficiency
 Principles of increase in personality
 Principles of totality of welfare
4
 Principles of coordination and integration
 Principles of democratic value
 Principles of responsibility
 Principles of accountability
 Principles of timely
 Principles of self- help
4 Explain the importance of labour welfare K2
Meaning 2
Importance of Labour Welfare Activities
High employee retention
 Improve and efficiency
 Better focus on job
 Preserve physical and mental health
10
 Improve standard of living
 Cordiality in labour management relations
 Improves morale and loyalty of workers
 Reduces government intervention
5 Who is a labour welfare officer? Explain the qualifications, duties of a labour welfare K2
officer.
Meaning 2
Qualification of a labour welfare officer 10
Duties of a labour welfare officer
 Supervision
 Counselling workers
 Advising management
 Establishing liaison with workers so that they may understand
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 Establishing liaison with management so that they may latter may

 Working with management and workers
 Working with outside public so that
6 What is labour welfare fund? Explain the levels of labour welfare fund K2
Introduction 2
Levels of labour welfare funds
 Centre- wise labour welfare funds
 Beedi workers welfare cess act, 1976
 The cine workers welfare cess act, 1981 5
 The iron ore, manganese ore and chrome ore mines labour welfare cess act, 1976
 The limestone and mines labour welfare fund act, 1972
 Mica mines labour welfare fund act, 1946
State- wise labour welfare funds
 Bombay labour welfare fund act
 Gujarat labour welfare fund
 Karnataka labour welfare fund 5
 Uttar Pradesh(sugar and power alcohol) welfare fund
 Assam tea plantation employees welfare fund
 kerelaToddy workers welfare fund
CO4: Investigate solutions to industrial relations problems based on research and assessment of
current practices.
1 What is Accident? What are the causes for accident? Explain the steps to prevent K2
12
accidents.
Meaning 2
Causes for Accident
 Unsafe conditions
 Nature of job
 Nature of machinery and equipment’s
 Poor physical conditions
5
 Poor physical condition
 Psychological climate at workplace
 Work schedules
 Unsafe acts
 Other causes
Steps to prevent accidents
 Use of safety device
 Safety campaigns and posters
 Safety committees
 Safety training
 Safety habits 5
 Attention to individual differences
 Means of removing fatigue
 Environmental factors
 Educational measures
 Case study measures
2 What is Industrial Safety? Explain the nature and need for industrial safety. K2
Meaning 2
Nature of industrial safety 5
 Concerned with workers protection
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 Investment not an expense

 Shared responsibility
 Need or industrial safety
Need for industrial safety
 Loss of human lives
 Financial cost of disability and death of employees
 Corporate social responsibility 5
 Insurance premium costs
 Fine or imprisonment for safety lapses

3 What is industrial health? Explain the statutory provisions for Industrial health K2
Meaning 2
Statutory provisions for Industrial health
Cleanliness(sec11)
Disposal of wastes and effluents(sec 12)
Dust and fumes (sec14)
Artificial humidification
Overcrowding (sec16) 10
Lighting(sec17)
Drinking water(sec18)
Latrine and urinals(sec19)
Spittoons(section20)

4 What is occupational disease? Explain the types of occupational disease K2

Meaning 2
Types of occupational disease
 Lead poisoning
 Phosphorus poisoning
 Mercury poisoning
 Mercury poisoning
 Manganese poisoning 9
 Asbestosis
 Bagassossis
 Pneumoconiosis
 Skin diseases
 Caisson disease anthrax
Conclusion 1
5 What is psychological problems? Explain the types of psychological Problems K2

Meaning 2
Types of Psychological Problems
 Depression
 Anxiety disorders
 Schizophrenia
10
 Impulse control disorders
 Personality disorders
 Adjustment disorders
 Family problems
6 What are the object of the factories act, 1948, explain the general scheme of the act, K2
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important definitions,

Introduction 2
Meaning 3
 Object of the act
 General scheme of the act
 Scope of the act(section1)
 Important definition
 Approval, licensing,registeration of factories(section6)
6
 Notice by occupier(section7)
 General duties of the occupier
 Inspectors(section8)
 Powers of inspector(section9)
 certifying surgeons(section 10)
Conclusion 1
CO5: Communicate your knowledge of industrial relations in both written and verbal formats
reactive to both audience and purpose
1 What is Child labour? What are the causes and effects for child labour? 12 K2
Meaning 2
Causes for child labour
 Over population
 Poverty
 Illiteracy
 Willingness to Exploit Children
 Children are more profitable 5
 Apathy by the Government
 Migration
 Heavy Debt
 Women are denied formal education
 Orphans
Effects of child labour
 Leads to health problem
 Causes several mental torture
5
 Inclined towards social evils
 Negatively effects welfare of the nation
 Hampers economic development
2 What is Agriculture labour? What are the characteristics and classification of child
labour? Explain the measures taken by the Government to improve their working
conditions.
Introduction 2
Characteristics of Agriculture Labour K2
 Agriculture labours are scattered
 Agriculture labours are unskilled and lack training
 Unorganized sector
6
 Low social status
 Demand and supply of labour
 Less bargaining Power
 At the bidding of landlord
Classification of Agriculture labour 2
Measures taken by the Government to improve conditions of Agriculture labours 2
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3 What is female Labour? What are the provisions for Female Labours in Various Acts K2
 Provisions for Female labours
 Beedi and Cigar Workers act, 1996
 Plantation Labour Act, 1951
 Contract Labour Act, 1970
 Inter State Migrant workmen Act, 1979
 Factories Act, 1948
 Equal Remuneration Act, 1976 12
 Employee state Insurance, 1950
 Beedi workers welfare fund act, 1976
 Building and other construction workers act, 1996
 Industrial employment act, 1946
 Mines act, 1952
 Maternity benefit act, 1961
4 Explain Building and other construction regulation of employment And Conditions of K2
service act, 1996
Meaning

Regulations
 Fixing hours for normal Working Day(Sec28)
 Wages for overtime work(Sec29)
 Maintenance of Registers and Records
 Prohibition of Employment of certain persons in certain building or other
Construction work(Sec31)
10
 Drinking water(Sec32)
 Latrines and urinals(Sec33)
 Accommodation (Sec34)
 Crèches(sec35)
 First Aid (Sec36)
 Canteens(Sec37)
5 Who is a differently abled labour? Explain the welfare measures for differentially abled K2
person What are the advantages and disadvantages of a differently abled labour
Meaning 2
Welfare Measures For Differently Able Persons 8
The Government is committed to ensure 3% reservation in employment for differently abled
persons
Action is being taken to establish vocational training centres with residential facilities through
voluntary organisations in order create employment opportunities for differently abled
persons in private sector
Imparting implant training under the scheme of Ministry of Special justice and Empowerment
during which clients are given stipend to sustain their interest and motivation in the training
Sponsoring and assisting the handicapped persons to utilise facilities of reservations against
the seats in various educational and training institutions
Recognition of special schools for differently abled persons
National trust
Homes for mentally ill persons
Unemployed allowance
United Nations convection of the rights of persons with Disabilities
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Schemes and initiatives

Advantages and disadvantages of differently abled labour 2
6 Who is a contract labour? What are the characteristics, advantages and groups of K2
12
groups of Contract Labour?
Meaning 2
Characteristics of contract labour
Groups of contract labour
Part time employees
Temporary and on call employees 6
Leased employees
Independent contractors,
Freelancers and consultants
Advantages of using Contract Labours
Staffing flexibility
Reduced costs
Can save time and money 4
Temporary w
Employees can provide specialised skills to all types of industries
Can lead to a long term positive relationship with staffing agencies

PART – C (20 Mark Questions with Key) - K3/K4

S.No Questions Mark BTL
CO1: Demonstrate descriptive knowledge in the field of industrial relations
1 What is Code of Conduct? Explain the factors, principles, content code of conduct K2
20
guiding code of conduct and Importance of code of conduct
Meaning
Factors Guiding Code of Conduct.

 Honesty and Integrity

 Disclosure of information
 Harassment
 Outside Employment
 Conflict of Interest
 Confidentiality
5
 Equal opportunity Employer
 Misusing Company Resources
 Health and Safety
 Payment and Gifts
 Importance of Code of Conduct
 Provides foundation for organization’s Behavior
 Builds Organizational Image
 Develops Meaningful Relationships
 Improves Performances
Contents of Code of Conduct
 Management and unions
 Management Agrees 5
 Union agrees

Principles of code of conduct 5

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Limitations of code of conduct

 Enforceability
 Vagueness
 Inequality 5
 Unethical corporate behavior
 Lack of stability

2 Explain the concept of industrial Relations K2

Meaning 2
Features of Industrial Relations
 Complex relationship
 Mixture of cooperation and conflict
 Multi-dimensional in nature
Scope of Industrial Relations
 Participative management
 Dispute settlement 12
 Trade unions
 Employers organisation
 Collective bargaining
 Labour legislation
 Grievances Redressal
Objectives of industrial Relations
 Safeguards interests of labour and management
 Enhances economic status of workers
 Regulate government control
 Encourage and develop trade unions
 Avoid industrial conflict
 Eliminate strikes and lock-outs
 Maintain industrial democracy
 Raise productivity
 Vesting of a proprietary interest

Components of Industrial Relations system

 Workers and their organisations
 Employers and their organisations
 Government state
Factors Influencing Industrial Relations
 Economic factors 6
 Institutional Factors
 Technological factors
 Political factors
 Social factors
 Psychological factors
 Organizational factors
 Global factors
CO2: Apply the essential concepts of industrial relations and their interrelationship at the personal,
organizational and national level.
1 What is conciliation? Explain the powers and duties, measures to improve of
Conciliation Machinery 20 K2
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Meaning
Powers of Conciliation Machinery
 Power to enter premises
 Powers of civil Court 7
 Power to call and Inspect Documents
 Duties of Conciliation Machinery

Duties of Conciliation Officer

 To hold Conciliation Proceedings
 To Investigate the Dispute
5
 To send Report And Memorandum of settlement To appropriate Government
 Where no settlement is Arrived at

2 What is collective bargaining? Explain the objectives, types, process and importance of 20 K2
collective bargaining
Objectives of Collective bargaining
 To give opportunity to workers 5
 To improve management – worker relationship
 To resolve industrial disputes
 To give benefits to employees
Types of collective bargaining
 Conjunctive/ distributive bargaining 5
 Cooperative/ integrative bargaining
 Productivity bargaining
 Concessionary Bargaining

Process of collective bargaining

 Preparing for negotiation
 Identifying bargaining issues 5
 Negotiating
 Reaching and rectifying agreement
 Contract administration
Importance of Collective bargaining
 Society 5
 Employees
 Employers
CO3: Recognise and consider the social , historical and equity issues within industrial relations
1 What is statutory and non-statutory welfare measures? 20 K2
Statutory welfare measures
Factors act, 1948
Plantation labour act, 1951
Mines act, 1952,
Motor transportation workers cat, 1961
Contractlabour act, 1970
Non Statutory Measures
Education
Housing
Transportation
Recreation
Other facilities
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Consumer cooperative stores

Personal health care
Flextime
Employee assistance programme
Harassment policy
Maternity and adoption leave
Medi claim insurance scheme
Employee referral scheme
2 The main business of Damodar Electric Supply Corporation is to supply electric energy
to the entire district. General Manager is the Chief Executive, having full authority on
all matters of administration. During the last two years, the Corporation has come into
financial problems due to economic recession. As such, to bring control on the expenses
the General Manager, has issued an unconditional order forbidding supervisory
foremen to authorise over-time work under any circumstances.
One day, a cable-laying workman was working inside a wet manhole, in the marshy
area near a river. About an hour before closing time he realised that he could not finish
the job within the regular working hours. He estimated, that the work would be over
within four hours more. The foreman having no authority to grant over-time telephoned
the Section Officer at the Head Office. Section Officer, unwilling to breach the rule,
contacted the Superintendent who in turn asked the Section Officer, to use his 20 K3
discretion. Section Officer conveyed the same message to the foreman. The Foreman,
however, was still afraid of the consequences of over-time order. He therefore told the
cable lay-man to wrap the cable securely and leave the work, to be finished the next day.
During the night, the river went on flood. Water entered the man-hole by the river-side
and the ‘cabling’ was damaged. The damage to the cable was corrected after many days,
involving a great expenditure.
Questions
1. Was the Corporation’s over-time policy wrong?
2.      Does the ‘Management-by-rule’ restrict the initiative of the staff and suppress
innovativeness?
3.     Recommend an over-time Policy to the Damodar Electric Supply Corporation.
Opinion of the students with explanation
CO4: Investigate solutions to industrial relations problems based on research and assessment of current
practices.
1 What are the safety provisions under Factories Act, 1948? 20 K2
 Fencing of Machineries(Sec 21)
 Work on or near machinery in motion(sec22)
 Employment of young persons on dangerous machines(sec23)
 Striking gear and devices for cutting of power(sec24)
 Self-acting machines(sec 25)
 Prohibition of women and children near cotton openers
 Hoists, Lifts, Lifting, machines and others(act27)
 Resolving machinery(sec30)
20
 Pressure plant(sec 31)
 Floors, stairs, and means of access(sec 32)
 Pits, pumps, openings inn floor, and others(sec33)
 Excessive weight(sec34)
 Protection of eyes(sec35)
 Precaution against dangerous Fumes(sec36)
 Precaution against usage of portable electric lights(sec36(A)
 Explosive or inflammable gas or dust(sec37)
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 Precautions in case of fire(sec38)

 Specifications of defective parts or tests of stability(sec39)
 Safety of buildings and machines(Sec40)
 Power to make rules(sec41)

2 What is counselling? Explain the features, objectives, need level, process, principles of 20 K2
counselling

Meaning
Features of Counselling
 Person to person relationship
 Learning oriented process
 Involves confrontation
 Continuous and time consuming process
 Formed for a recognized and agreed upon purpose 7
 Time bound
 Carries authority
 Controlled relationship
 Deals with wellness, personal growth, career,
 Theory based
 Developmental or intervening process
 HRD tool
Objectives of Counselling 5
 To facilitate behavior change
 To improve relationship
 To improve awareness
 To assist in decision making
 To facilitate clients potential
 To normalize distress
 To enhance coping skills

Levels of Counselling
 Informal counselling
 Non- specialist counselling by professionals
 Professional counselling
Process of Counselling
 Need awareness
 Development of relationship
 Expression of feelings and clarification of problems 5
 Exploration of deeper feelings
 Integration of conflicting situations and feelings
 Developing of awareness of counselee
 Using counselling benefits
Principles of Counselling
 Setting goals
 Gaining commitment
 Anticipating situations 3
 Assessing results
 Making of records
CO5: Communicate your knowledge of industrial relations in both written and verbal formats reactive
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to both audience and purpose .

1 What is Social Security? What are the characteristics and scope aims, and methods of 20 K2
providing Social Security?
Meaning
Characteristics of social Security
Aims of Social Security
 To provide income security
 To provide job security
 To provide assistance 5
 To give support of household functions

Methods of Social Security 5

Social Assistance 7
Social Insurance
Employers Liability 3
2 Explain special labours 20 K2
Classification of Agriculture Labour
Female labour
Child labour
Differentially abled labour
Contract labour
Agriculture labour