Dear Visitor,

We would like to ask you to participate in the Bali Meeting, Incentives, Conference
and Exhibition (MICE) Survey. The aim of the survey is to examine the level of
satisfaction of the International MICE tourists with convention and exhibition
centers and its facilities in Bali. In addition, we would like to study the potential
of MICE industry in Bali.
We assure that your answers will be treated confidentially, and that all information
you give will be aggregated anonymously and used for economic analysis and policy
formulation purposes only.
If you have any difficulties in answering the questions, please feel free to contact our
representative, who will be glad to assist you.
Thank you very much for your kind cooperation. The information you provide will be
valuable for the development of the tourism industry in Bali as well as Indonesia.

Bank Indonesia Representative Office for Bali Province

On behalf of the Department of Statistics http://www.bi.go.id
Please fill in the blanks and put a check mark (√) in the boxes

I. Profile of Participant
1) Age .........................................................................................years
2) Gender Male Female
3) Nationality
.........................................................................................................

4) Main occupation
1.Professional 6. Housewife
2.Business Manager/Executive 7. Student
3.Government/UN Official 8. Retired
4.Military 9. Other (please specify)…………….
5.Clerical/Technical/Sales

II. Visit to Bali

5) Duration of stay in Bali :.................................................................................................................................. day(s)

a. Date of arrival : ………..……………………………………………………………………………………...
b. Date of departure : ………………..……………………………………………………………………………...

6) Duration of participation in the MICE :……………………..………………….……………….……(days)

a. Name of the event : ……………..………………………………………………………...
b. Date of event : ………………………………………………...……………………...

7) How many accompanying persons are traveling with you?

[ Travelling alone
Travelling with colleague (s) …………….. …...… person(s)
Travelling with my relatives/ family ……… person(s)

8) Where are you staying during attending MICE in Bali ?

1. Rated hotel 3. Villa/Apartment

2. Non-rated hotel 4. Residence Other (please specify)

9) Access Bali from your home country

1. Easy
2. Moderate
3. Hard
10) If you traveled by airplane to Bali, how many layovers were required before reaching Bali?

Direct Flight
1 (one) stops/transit, At:………………………………………………
2 (two) stops/transit, A………………………………………………………
3 or more stops/transit,

11) How much money have you set aside for your visit to Bali? (specify the
currency) ........................................................................................................................................................................
.......................

12) How much have you spent during your stay in Bali. (specify the currency)?
................................................................................................................................................................................................
.

AMOUNT
TYPE OF SPENDING IN BALI
(Specify The Currency)
a. Accommodation
b. Food & Beverages
c. Local Transportation (Land) – Including Bus, Rental
Car/Motorcycle, Taxi, etc
d. Local Transportation (Sea) (Ship/Ferry/Fast Boat)

e. Shopping & Daily Needs

f. Souvenirs (as gifts)
- Leather Goods . (%)
- Paintings . (%)
- Precious Stones . (%)
- Batik/Garments (%)
- Sculptures .. (%)
- Jewelry -... (%)
- Handcrafts i d (%)
- Rubber material (%)
- Ceramics/Pottery ii. (%)
- Seeds (farm, plantation, coffee) ii. (%)
- Others .................................................. (%)
g. Entertainment (Bars, Cafes, etc)
h. Health and Beauty (Including Spa)
i. Others ……………………………………………………….
III. Satisfaction Measurement and Recommendation

Item 5 4 3 2 1
A. Registration - Terms and Conditions
- Communication
- Value to Price
D. Immigration
- Speed
- Hospitality
F. Customs process - Convinience / Flexibility
- Hospitality
- Regulation
I. Vehicle
- Between airport and hotel
- Between hotel and venue
K. Local Transportation
L. Hotel and Accommodation
- Ease of access
- Service and Hospitality
- Safety and security
- Comfortable
- Hygiene and sanitation standard
Item 5 4 3 2 1
R. Venue

- Ease of access
- Convention rooms
- Dining rooms and restaurants
- Level of service and hospitality
- Staff service’s quality
- Announcement and signage
- Safety and security
- Hygiene and sanitation standard
- Souvenir shop/shopping
K. Overall rating
Please rate your level of satisfaction for each of the following items by using the following

(5=Very Satisfied, 4=Satisfied, 3=Neutral, 2=Unsatisfied, 1=Vey Unsatisfied)

13) Do you have any suggestions to improve the MICE industry in Bali? ______________ ___

14) Have you participated on MICE in other countries? (Y/N)

*If your answer N, please go to question number 16
15) Please indicate the country of MICE where you have participated in, and compare the
overall rating with Bali
 Country Better Similar Worse
1
…………………………
2
…………………………
3
…………………………

16) How possible is that you would revisit Bali as a tourist in the future?
1.3 Years >3 years
Highly Possible
Moderate Possible
Hardly Possible
Impossible

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SURVEYOR REMARKS AND VALIDATION

Surveyor’s Name Supervisor
Date of Survey Validate Date
Surveyor’s Sign Supervisor’s Sign