Frameworx Reference

TM Forum Guide Book

Business Process Framework (eTOM)
Release 18.5

Release Notes
RN332
December 2018

Latest Update: TM Forum Release 18.5 Reference Material

Version 18.5.0 IPR Mode: RAND

TM Forum 2018. All Rights Reserved.

RN332 Business Process Framework Release Notes R18.5

NOTICE
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RN332 Business Process Framework Release Notes R18.5

Table of Contents
NOTICE .............................................................................................................................................2

Table of Contents ...............................................................................................................................3

1. Introduction ..................................................................................................................................4

2. Overview of the Evolution in this Release (Business Process Framework (eTOM) Suite Release
18.5.0) ................................................................................................................................................5

2.1. Key Driving Forces in this Release ...................................................................................... 5

2.2. Document Introduction ........................................................................................................ 5

2.1.1. Who is this Document for? ........................................................................................... 5

2.1.2. Where did the Document content come from? ............................................................. 5

2.3. Key New Features in this Release....................................................................................... 5

2.4. Summary of Change Requests Applied in this Release ....................................................... 6

3. Release Definition ........................................................................................................................7

3.1. Model Release Definition .................................................................................................... 8

4. Linkage to other Projects, Charters and Products ........................................................................9

4.1. TM Forum Frameworx ......................................................................................................... 9

4.2. Known Issues ...................................................................................................................... 9

5. Administrative Appendix ...............................................................................................................10

5.1. Document History ................................................................................................................. 10

5.1.1. Version History ................................................................................................................ 10

5.1.2. Release History ............................................................................................................... 11

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RN332 Business Process Framework Release Notes R18.5

1. Introduction
This document provides the overview content of the Business Process Framework (also known as
eTOM) and it will identify the changes introduced in this current release.

For details on packaging and accessing the documents please refer to the Business Process
Framework Read Me First note which can be found in the Getting Started Pack zip file and other zip
files in the release.

To see an overview on future work please refer to the Frameworx Charter.

.

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RN332 Business Process Framework Release Notes R18.5

2. Overview of the Evolution in this Release (Business

Process Framework (eTOM) Suite Release 18.5.0)
The Business Process Framework (aka eTOM) is the ongoing TM Forum initiative to deliver a
business process model or framework.

2.1. Key Driving Forces in this Release

This Release 18.5.0 is a release of the Business Process Framework Suite, integrated as part of
Frameworx Release 18.0. It is striving to ensure market relevance, Strategic Program alliance and
internal alignment.

2.2. Document Introduction

2.1.1. Who is this Document for?

This document is targeted for readers who are already familiar with the content of previous release. It
provides a high-level overview of the delta between this release and former release.

2.1.2. Where did the Document content come from?

The material is drawn from a repository of information under the guidance of a chartered team within the
TM Forum Collaboration system. The team are composed of TM Forum Members and Staff, and have been
assembling this knowledge for several decades. The particular changes to any one version are the result of
strategic debate within the membership, and typically address the concerns of the day.

2.3. Key New Features in this Release

This Release 18.5 of the Business Process Framework Suite is integrated as part of the Frameworx
Release 18.5, with major changes in the following main areas:
• Adding process relating the Fallout Management
• Combining Advertising with Marketing Communication
• Minor cleanup of issues

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RN332 Business Process Framework Release Notes R18.5

2.4. Summary of Change Requests Applied in this Release

Type Element CR Number Detailed Description

(sub-suite or (if applicable)
individual
document of a
suite as
appropriate)
Fallout Order fallout handling is a major area of focus
Management FP-808 for all service providers. An inefficient order
fallout handling mechanism results in longer
order-to-activation time which in turn
negatively impacts customer experience and
results in revenue leakage. The time and
money invested in handling these order
fallouts can be saved via iterative automation
or reduction in number of fallouts.
Combining of FP-809 Based on analysis to the Business Process
Advertising with Framework changes were made to the model
Marketing to address duplicates and omissions
Communication
and deleting of
the Advertising
Core process
Changes in a FP-809 Based on analysis to the Business Process
number of Framework changes were made to the model
Processes to address duplicates and omissions

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RN332 Business Process Framework Release Notes R18.5

3. Release Definition
The following table outlines the contents of the Business Process Framework (eTOM) Suite.

Document Document Name Release Document Date New/

Number Status Updated
in this
release
RN332 Business Process Framework 18.5 Reference December √
(eTOM) Suite Release Notes (this Material 2018
document)
GB991 Core Frameworks Concepts and 18.5.0 Member December √
Principles Evaluation 2018
GB921D Process Decompositions 18.5.0 Member December √
Evaluation 2018
GB921DX Extended Process Decompositions 18.5.0 Member December √
Evaluation 2018
GB921E End-to-End Business Flows 17.5.0 TM Forum March
Approved 2017
GB921F Process Flow Examples 12.5 TM Forum May 2013
Approved
GB921G Guide to Applying the Business 8.1 TM Forum April 2011
Process Framework (eTOM) Approved
GB921P Business Process Framework 15.0.1 TM Forum July 2018
(eTOM) Primer Approved
GB921J Joining the Business Process 11.5 TM Forum May 2012
Framework through to Process Approved
Flows

GB921K Application Note: Construction 13.5 TM Forum March

Guidelines for Process Flows Approved 2014

GB921Q Frequently Asked Questions for 11.5 TM Forum May 2012

the Business Process Framework - Approved
GB921U Business Process 18.0.1 TM Forum September
Framework(eTOM) User Approved 2018
Guidelines
TR143 Building Bridges: ITIL and eTOM 1.0 TM Forum July 2009
Approved
GB921W Working Together - ITIL and eTOM 11.5 TM Forum May 2012
Approved
GB921Y Application Note: Use Cases for 12.0 TM Forum October
Commercial Spectrum Approved 2012
Management

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RN332 Business Process Framework Release Notes R18.5

Document Document Name Release Document Date New/

Number Status Updated
in this
release
GB921Z Application Note: Use Cases for 12.0 TM Forum October
Security Management Approved 2012

GB921L Leveraging Level 4 Process 11.5 TM Forum May 2012

Elements and Process Flows for Approved
Support of ITIL

GB921R Enterprise Risk Management 16.5.1 TM Forum March

Approved 2017

TR206 Exploring SES Service Development 13.0 TM Forum August

Scenarios through ITIL and the Approved 2013
Process Framework

3.1. Model Release Definition

The Business Process Framework (eTOM) Model is represented in an XML file derived from the tool
environment used by the framework Team (Casewise Corporate Modeler). The intention is to
provide the model in as easily consumable as possible, recognizing the current limitations that apply
on interchange of models amongst process analysis tools generally. This is an evolving picture, but
to facilitate open use of the Business Process Framework Model in a variety of tools, the Framework
(i.e. the process hierarchy as set out in GB912D and GB921DX) is also published in other formats.
These include a structured textual model, captured as an MS Excel spreadsheet file, and a linked
HTML structure that also allows the framework Model to be explored with normal web browsers.
The Model files provided are:
1. Business Process Framework R18.5.0 Processes (Excel)
2. Browsable HTML Frameworx R18.5
3. Browsable Visio Frameworx R18.5
4. Frameworx R18.5 Model Files – XML
5. Frameworx R18.5 Model Files – MDB
6. Frameworx R18.5 Model Files – Visio

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RN332 Business Process Framework Release Notes R18.5

4. Linkage to other Projects, Charters and Products

There are linkages within the TM Forum programs as well with other programs.

4.1. TM Forum Frameworx

The Business Process Framework is one of the key components of the TM Forum Frameworx. Frameworx
enables users to analyze their business operations against industry processes, applications and
information standards. They also provide a framework to support the procurement, development and
implementation of a comprehensive operations environment. Frameworx may be used as an integrated
system end-to-end or as components to solve particular problems. They can be applied throughout
organizations by operations staff, software developers and system integrators.
As a significant step forward for its Frameworx, TM Forum has launched the Initiative to identify common
elements and synergies among its core frameworks: Business Process Framework (eTOM), Information
Framework (SID), Application Framework (TAM) and Integration Framework.
For more information please go to the TM Forum Frameworx web page.

4.2. Known Issues

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RN332 Business Process Framework Release Notes R18.5

5. Administrative Appendix
This Appendix provides additional background material about the TM Forum and this document.

5.1. Document History

5.1.1. Version History

Version Date Modified Modified by: Description of changes

Number
1.13.0 October 2013 Mike Kelly New template for R13.5
1.13.1 October 2013 Alicja Kawecki Corrected cover, header, inserted
Notice, updated sections 1.1 and 2
1.13.2 December 2013 Alicja Kawecki Updated table section 2
1.13.3 January 2014 Alicja Kawecki Updated table section 2
1.13.4 March 2014 Alicja Kawecki Updated cover & section 2
1.14.0 April 2014 Avi Talmor Updated with version changes and
release fixes
1.14.1 May 2014 Alicja Kawecki Updated cover & table section 2,
minor cosmetic fixes
1.14.2 June 2014 Alicja Kawecki Corrected 2 entries in section 2
1.14.3 June 2014 Alicja Kawecki Corrected 2 entries in section 2
1.14.4 June 2014 Alicja Kawecki Deleted GB921-X entry in section 2
1.14.5 September 2014 Alicja Kawecki Updated table section 2
1.14.6 October 2014 Alicja Kawecki Updated table section 2 reflecting
TM Forum Approved status of
R14.0
1.14.7 November 2014 Avi Talmor Updates with release changes
1.14.8 November 2014 Alicja Kawecki Updates to sections 1.1, 1.3 and 2
15.0.0 May 2015 Avi Talmor Updates with release changes
15.0.1 May 2015 Alicja Kawecki Updated cover, header, and
section 2
15.0.2 September 2015 Alicja Kawecki Updated section 2 per Avi
15.0.3 October 2015 Alicja Kawecki Edits to section 2
15.5.0 December 2015 Avi Talmor Updates for Fx15.5
15.5.1 10 December 2015 Alicja Kawecki Updated cover, header and
section 2
15.5.2 7 March 2016 Alicja Kawecki Updated cover, header, footer and
section 2
16.0.0 June 2016 Avi Talmor Updated with release changes
16.0.1 20 June 2016 Alicja Kawecki Updated cover, section 2, and
minor cosmetic edits prior to
publication for Fx16

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RN332 Business Process Framework Release Notes R18.5

16.0.2 27 Sep 2016 Alicja Kawecki Updated cover, header, sections 1

and 2
16.0.3 13 Oct 2016 Alicja Kawecki Correction to section 2
16.5.0 November 2016 Avi Talmor Updated with release changes
16.5.1 12 December 2016 Alicja Kawecki Updated cover, section 2
16.5.1 12 December 2016 Alicja Kawecki Updated cover, section 2
17.0.0 June 2017 Avi Talmor Updated with release changes
17.0.1 3 August 2017 Alicja Kawecki Applied rebranding, updated
cover, section 2, and minor
cosmetic edits prior to publication
for Fx17
17.5 December 2017 Avi Talmor Updated with release changes
18.0 July 2018 Avi Talmor Updated with release changes
18.5 11-Dec-2018 Avi Talmor Updated with R18.5 changes

5.1.2. Release History

Release Date Modified Modified by: Description of changes

Number
13.5 October 2013 Mike Kelly New template for R13.5
14.0 April 2014 Avi Talmor Updated with version changes
and release fixes
14.5.0 November 2014 Avi Talmor Updates with release changes

15.0 May 2015 Avi Talmor Updates with release changes

15.5 December 2015 Avi Talmor Updates with release changes
16.0 June 2016 Avi Talmor Updated with release changes
16.5 November 2016 Avi Talmor Updated with release changes
17.0 June 2017 Avi Talmor Updated with release changes
17.5 December 2017 Avi Talmor Updated with release changes
18.0 July 2018 Avi Talmor Updated with release changes
18.5 11-Dec-2018 Avi Talmor Updated R18.5changes

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