“Speed Post/ Registered Post with Acknowledgment”

To
1. LG Electronics India Pvt. Ltd. through CEO/ Authorized Officer
A Wing (3rd floor)
D-3,District Centre Saket,
New Delhi-110017
SUB: LEGAL NOTICE UNDER AGAINST DEFECTIVE SERVICE
Sir,
:
1. has been manufactured by addressee no. 1 with a very high quality
and it will be durable for a long period of time. Believing on the
aforesaid representations, my client spent a huge amount and agreed
to buy the refrigerator mentioned above.
2. That however, the refrigerator mentioned above started showing
problems in the year 2019. The following problems have been faced
by my client:
1. That in the first week of October 2019, the cooling of the
refrigerator stopped except for the freezer and this resulted in
decay of the eatables stored in the refrigerator.
2. Aggrieved by the aforesaid problem, my client lodged one
complaint with the helpline number of addressee no. 1 at 97117-
09999 (on whatsapp) on 05.10.2019. It is pertinent to mention here
that the concerned executive who was assigned with the complaint
of my client advised him to switch off the refrigerator and keep the
same for two days.
3. My client, as advised, kept the refrigerator switched off for two
days consecutively. The problem mentioned above subsided
thereafter. However, it recurred in the last week of November,
2019 once again which caused a lot of discomfort, mental agony
and inconvenience to not only my client but also his family.

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4. Thereafter, my client raised another complaint on 28.11.2019 with
the helpline number mentioned above. Thereafter, service
personnel/ employees of the addressee no. 3 visited the house of
my client and conducted the inspection of the refrigerator and
again advised my client to switch off the refrigerator for two days.
My client as advised once again kept the refrigerator switched off
for two days consecutively. Thereafter, the refrigerator worked fine
for only 10 days and started showing the signs of the same problem
once again on 09/12/2019.
5. Thereafter, my client contacted the addressee no. 3 and lodged
complaint with regard to the aforesaid problem of the refrigerator
mentioned above.
6. That my client was informed by the concerned official of addressee
no. 3 that one particular part of the refrigerator, namely paper
heater, has become defective and thus, a new part needs to be fit
into the aforesaid refrigerator. My client agreed to the aforesaid
solution despite the fact that the advisory by the addressees was
completely different on the first two occasions.
7. That my client kept waiting for the new part that was suggested
and advised by the addressee no. 3 for a long time but to no avail.
8. That thereafter, my client again contacted the addressee no. 3 on
the phone number 9876533533on 11/12/2019 and inquired about
the status of his complaint mentioned above. Thereafter, my client
was shocked to know that the addressee no. 1 cannot replace the
aforesaid part of the refrigerator in question.
9. That it was also mentioned to my client that there cannot be any
solution to the aforesaid problem except that the addressee no. 1
can compensate my client upto 10 percent of the purchase value of
the refrigerator. My client was shocked to hear this since the stand
of the addressee no. 1 kept changing on every occasion they were
contacted by my client. Further, my client also expressed his
unhappiness and discomfort over the lack of uniformity in the
response of the addressee no. 1.

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 10.That thereafter, my client contacted Mr. Vinay Raizada, Area
Service Manager of addressee no. 1, as directed by the addressee
no. 1 on 06.01.2020. Thereafter, Mr. Vinay Raizada replied that at
the maximum they can provide compensation to the tune of 15-20
percent of the purchase value. Further, the aforesaid official
admitted their fault but said that the company cannot do anything
except that they can offer to sell one refrigerator from their first
grade stock (company second good) to my client. Furthermore, the
aforesaid official said that the company can purchase the part from
the open market and the company officials can replace the
aforesaid part. But the company will not be liable for the aforesaid
replacement. This offer was completely shocking since the
company kept changing their stand every time my client tried to
sort out the matter.
11.The aforesaid official has stopped responding to my client’s call
and has been avoiding the matter on one pretext or another.
12. That, my client had sent several email and registered many
complaints regarding his grievance but all efforts went into vein. It
is further submitted that the above said act on your part has caused
great inconvenience, loss and damage besides mental tension,
trauma and inconvenience and loss of value of money.
3. That the aforesaid stand of the addresses is not only inconsistent but is
tantamount to deficiency in service especially since the addressee no.
2 had promised and represented to my client that the refrigerator
purchased by him is of highest quality and there will not be any
disruption in service of any kind in the aforesaid refrigerator because
of the durability of the product.
In such facts and circumstances, as stated herein above in the present legal
notice, I hereby call upon you the addressee, replace/refund the said
goods/services immediately within a period of 15 days from the receipt of
this notice, failing which, I shall be constrained to take shelter of court of
law at your cost, damages, compensation, and consequences, accordingly.

Attachments:

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1. Copy of Invoice
2. Copy of Proof of Payment
3. Sent Email