HAMZA SHABBIR

Objective

Seeking career opportunity within growth oriented organization where my education and
knowledge can best serve the goals and objectives of the company and I may enhance my skills.

Personal Details

Date of Birth - October 6, 1984

Nationality - Pakistani
Martial Status - Married

Contact Information

Contact No - 0333-8507060, 0345-6781114, 0307-6268886

E-mail - hamzashabbir123@live.com

Qualifications

BSc Honors in Computing and Information Systems from Al Abbas Institute of

Technology Dubai, UAE in Affiliation with London Metropolitan University U.K in 2005.
International Advance Diploma in Computer Studies Majoring in Advanced
Programming from Al Abbas Institute of Technology Dubai, UAE in Affiliation with London
Metropolitan University U.K in 2004.
Diploma in Database Management and Data Communication from Al Abbas Institute
of Technology Dubai, UAE in 2005.
Higher Secondary School Certificate in Engineering from His Highness Sheikh Rashid
Al Maktoum School Dubai, UAE in 2002.
Secondary School Certificate from Gujrat, Pakistan in 1999.

Languages

English : Fluent in Speaking, Reading and Writing.

Urdu : Fluent in Speaking, Reading and Writing

Professional Skills

Good Command on English, Interpersonal Communication and Customer Relationship.

Excellent Team Player and Multitasking Skill
Good organizational and motivational skills.
Pleasing and presentable appearance with strong character.
 Polite but Professional attitude.
Good Typing Skills with Speed of 45 wpm
Computer Hardware and Networking
Microsoft Office, Internet and E-mail

Work Experience

 As Telesales Agent with MAC Consultants Gujrat, Pakistan from Aug-10 till date.

Job Responsibilities

 Generating Targeted Sales through outbound calls to UK.

 Meeting the targets set by the management.
 Analyzing competitor’s products and services whilst keeping close tabs on market
dynamics and competitor’s activities and devising effective counter strategies to counter
the same.
 Identifying primary thrust areas of business and gauging new opportunities to develop
sales and services based on market surveys and customer feedback.
 Applying high standard tactics to deal with the customers.
 Dealing the clients with full confidence and responsibility.
 Answering the queries with technical details.
 Marinating the throughout sales progress.
 Maintaining a team player attitude.
 Helping the management with new ideas to increase the productivity.
 Assisting new team members to improve the skills and product knowledge.

 As Team Leader, Sales and Marketing with Nasir Nazir Building Cleaning Services Dubai,
UAE for 1 year from Sep-2009 to Aug-10.

Job Responsibilities

 Managing sales team to obtain maximum output.

 Defining the roles and sector for the team members according to their skills and interest.
 Distributing and utilizing the available resources among the team to maximize the output.
 Identifying primary thrust areas of business and gauging new opportunities to develop
sales and services based on market surveys and analysis, customer feedback and other
methods of information gathering therein attaining set quarterly and annual sales targets.
 Developing strategic and tactical sales plans to meet the company’s sales objectives.
 Assessing profitability and providing critical input for long terms plans.
 Browsing through the market, pointing out the potential areas and focus on it.
 Utilizing the team efforts efficiently to meet the targets.
 As Chat Software Support Officer with Eskillz.com, USA through Connections Business
and Event Services Dubai, UAE for 1 year from Aug-08 to Jul-09

Job Responsibilities

 Giving on time technical support to the clients by answering to there queries.

 Preparing data for Updation of Web Content.
 Helping the clients as per rules and regulations given during the training.
 Keeping record of the Issues and pipelining them for the technical team.
 Keeping track of all activities and submitting “Daily Activity Reports”.
 Getting customer feedback and preparing a “Daily Customer Feedback Report”.
 Giving personal suggestions to improve quality of the services.
 Maintaining a good relationship with the Clients.
 Finding and reporting the bugs and problems in the software and services.
 Documenting the software updates and bugs history.
 Giving online training to the new recruits through product knowledge and expertise.
 Preparing “Summarized Monthly Reports” using “Daily Activity Reports” and “Daily
Customer Feedback Report”.

 As Assistant Manager with Morning Sun Tourism and Cargo Dubai, UAE for 1 year from
Jul-07 to Jun-08.

Job Responsibilities

 Preparation of Products Plans, Reports and Performance Charts.

 Maintaining and Filing the documents.
 Preparation of Forecasts and Pipelining reports for General Manager and senior
management.
 Assisting Management to ensure the successful and timely delivery of the Promised
Services.
 Assisting Management in HR and Accounts Audits.
 Handling the Recruitment, Development and Performance Appraisals of the Employees to
maintain a friendly environment.
 Strategizing, Planning and implementing various new initiatives to meet business
objectives.
 Maintaining professional business environment.
 Handling customer correspondence independently.
 Helping management to promote and handle inbound tourism.
 Monitoring consolidation shipments to various destinations.
 Preparing Daily Activity Chart to report to the Higher Management.
 Processing clients inquiries and orders as per their requirements.
 As Business Development Officer with Al Mustawa Office Supplies Trading LLC. Sharjah,
UAE For 1 year from Mar-06 to Feb-07.

Job Responsibilities

 Actively Developing and Building Corporate Relationships with the existing clients and
bringing in fresh business from newly introduced customers.
 Sending Quotations, Receiving Enquiries from customers and forwarding the sales orders
to sales in-charge.
 Maintaining good working relationships with the existing clients and showing it as example
to new and potential customers.
 Conceptualizing Business Development Ventures to draw out new business plans.
 Fulfilling the sales targets by utilizing the skills and resources professionally.
 Preparing detailed monthly sales report and proving continuous growth.

 As Computer Hardware Engineer with Computer Plus Trading Dubai, UAE for 6 months
from Oct-05 to Dec-05.

Job Responsibilities

 Conducting Diagnostic Procedures to find out the problems in the systems and preparing
detailed report.
 Troubleshooting based on the Diagnostics Report and preparing final report of the job.
 Assisting Management in purchase of the hardware parts.
 Dealing with the incoming customers, diagnosing the problems advising them for their
issues.
 Assisting customers on Phone.

Hobbies

 Browsing through online forums, blogs and other websites to keep myself up to date.
 Blogging, Posting on the online forums.
 Researching and learning new IT and other concepts and then practicing to be expert.
 Constantly checking IT and Mobile issues and their solutions.
 Trying and Checking new Methodologies and Softwares to help boost my productivity.
 Updating web content on Islamic websites.

References

Can be provided on request.