BUSINESS RESEARCH METHODS

UNIT-1
LIMITATION OF RESEARCH-

It is for sure that your research will have some limitations and it is normal.
However, it is critically important for you to be striving to minimize the range
of scope of limitations throughout the research process.  Also, you need to
provide the acknowledgement of your research limitations in conclusions
chapter honestly.

1. Formulation of research aims and objectives. You might have

formulated research aims and objectives too broadly. You can specify in which
ways the formulation of research aims and objectives could be narrowed so
that the level of focus of the study could be increased.
 

2. Implementation of data collection method. Because you do not

have an extensive experience in primary data collection (otherwise you would
not be reading this book), there is a great chance that the nature of
implementation of data collection method is flawed.
 

3. Sample size. Sample size depends on the nature of the research

problem. If sample size is too small, statistical tests would not be able to
identify significant relationships within data set. You can state that basing
your study in larger sample size could have generated more accurate results.
The importance of sample size is greater in quantitative studies compared to
qualitative studies.
 

4. Lack of previous studies in the research area. Literature review

is an important part of any research, because it helps to identify the scope of
works that have been done so far in research area. Literature review findings
are used as the foundation for the researcher to be built upon to achieve her
research objectives.
However, there may be little, if any, prior research on your topic if you have
focused on the most contemporary and evolving research problem or too
narrow research problem. For example, if you have chosen to explore the role
of Bitcoins as the future currency, you may not be able to find tons of scholarly
paper addressing the research problem, because Bitcoins are only a recent
phenomenon.
 
5. Scope of discussions. You can include this point as a limitation of
your research regardless of the choice of the research area. Because (most
likely) you don’t have many years of experience of conducing researches and
producing academic papers of such a large size individually, the scope and
depth of discussions in your paper is compromised in many levels compared to
the works of experienced scholars.

DIFFERENT STAGES OF RESEARCH—(11-19)

SCOPE OF RESEARCH IN PPT(BOOKMRK)

UNIT-2

Types of Research and Research Design Formulation-

Exploratory, Descriptive and Causal Research. Qualitative and

Quantitative Research, Defining the Research Objectives, Research
Questions and Hypotheses, Research Design Formulation, Description
of Research Proposal, Qualitative and Quantitative Research,
Experimental design.

QUALITATIVE RESEARCH

Qualitative Research: Definition

Qualitative research is defined as a market research method that focuses
on obtaining data through open-ended and conversational communication.

This method is not only about “what” people think but also “why” they think
so. For example, consider a convenience store looking to improve its
patronage. A systematic observation concludes that the number of men
visiting this store are more. One good method to determine why women
were not visiting the store is to conduct an in-depth interview of potential
customers in the category.

On successfully interviewing female customers, visiting the nearby stores

and malls, and selecting them through random sampling, it was known that
the store doesn’t have enough items for women and so there were fewer
women visiting the store, which was understood only by personally
interacting with them and understanding why they didn’t visit the store,
because there were more male products than female ones.

Therefore, the qualitative research methods allow for in-depth and further

probing and questioning of respondents based on their responses, where
the interviewer/researcher also tries to understand their motivation and
feelings. Understanding how your audience takes decision can help derive
conclusion in market research.

Qualitative Research Methods with Examples

Qualitative research methods are designed in a manner that they help
reveal the behavior and perception of a target audience with reference to a
particular topic. There are different types of qualitative research methods
like an in-depth interview, focus groups, ethnographic research, content
analysis, case study research that are usually used.

The results of qualitative methods are more descriptive and the inferences
can be drawn quite easily from the data that is obtained.

Qualitative research methods originated in the social and behavioral

sciences. Today our world is more complicated and it is difficult to
understand what people think and perceive. Qualitative research methods
make it easier to understand that as it is more communicative and
descriptive.

The following are the qualitative research methods that are frequently used:

1. One-on-One Interview: Conducting in-depth interviews is one of the

most common qualitative research methods. It is a personal interview that
is carried out with one respondent at a time. This is purely a conversational
method and invites opportunities to get details in depth from the
respondent.

One of the advantages of this method provides a great opportunity to

gather precise data about what people believe and what their motivations
are. If the researcher is well experienced asking the right questions can
help him/her collect meaningful data. If they should need more information
the researchers should ask such follow up questions that will help them
collect more information.
These interviews can be performed face-to-face or on phone and usually
can last between half an hour to two hours or even more. When the in-
depth interview is conducted face to face it gives a better opportunity to
read the body language of the respondents and match the responses.

2. Focus groups: A focus group is also one of the commonly used

qualitative research methods, used in data collection. A focus group usually
includes a limited number of respondents (6-10) from within your target
market.

The main aim of the focus group is to find answers to the why what and
how questions. One advantage of focus groups is, you don’t necessarily
need to interact with the group in person. Nowadays focus groups can be
sent an online survey on various devices and responses can be collected
at the click of a button.

Focus groups are an expensive method as compared to the other

qualitative research methods. Typically they are used to explain complex
processes. This method is very useful when it comes to market research
on new products and testing new concepts.

3. Ethnographic research: Ethnographic research is the most in-depth

observational method that studies people in their naturally occurring
environment.

This method requires the researchers to adapt to the target audiences’

environments which could be anywhere from an organization to a city or
any remote location. Here geographical constraints can be an issue while
collecting data.

This research design aims to understand the cultures, challenges,

motivations, and settings that occur. Instead of relying on interviews and
discussions, you experience the natural settings first hand.

This type of research method can last from a few days to a few years, as it
involves in-depth observation and collecting data on those grounds. It’s a
challenging and a time-consuming method and solely depends on the
expertise of the researcher to be able to analyze, observe and infer the
data.

4. Case study research: The case study method has evolved over the
past few years and developed as into a valuable qualitative research
method. As the name suggests it is used for explaining an organization or
an entity.

This type of research method is used within a number of areas like

education, social sciences and similar. This method may look difficult to
operate, however, it is one of the simplest ways of conducting research as
it involves a deep dive and thorough understanding of the data collection
methods and inferring the data.

5. Record keeping: This method makes use of the already existing reliable

documents and similar sources of information as the data source. This data
can be used in a new research. This is similar to going to a library. There
one can go over books and other reference material to collect relevant data
that can likely be used in the research.

6. Process of observation: Qualitative Observation is a process of

research that uses subjective methodologies to gather systematic
information or data. Since, the focus on qualitative observation is the
research process of using subjective methodologies to gather information
or data. The qualitative observation is primarily used to equate quality
differences.

Qualitative observation deals with the 5 major sensory organs and their
functioning – sight, smell, touch, taste, and hearing. This doesn’t involve
measurements or numbers but instead characteristics.

Qualitative Research: Data Collection and Analysis

A. Qualitative Data Collection

Qualitative data collection allows collecting data that is non-numeric and

helps us to explore how decisions are made and provide us with detailed
insight. For reaching such conclusions the data that is collected should be
holistic, rich and nuanced and findings to emerge through careful analysis.  

1. Whatever method a researcher chooses for collecting qualitative data,

one aspect is very clear the process will generate a large amount of data.
In addition to the variety of methods available, there are also different
methods of collecting and recording the data.

For example, if the qualitative data is collected through focus group or one-

to-one discussion, there will be handwritten notes or video recorded tapes.
If there are recording they should be transcribed and before the process of
data analysis can begin.
2. As a rough guide, it can take a seasoned researcher 8-10 hours to
transcribe the recordings of an interview, which can generate roughly 20-30
pages of dialogues. Many researchers also like to maintain separate
folders to maintain the recording collected from the different focus group.
This helps them compartmentalize the data collected.

3. In case there are running notes taken, which are also known as field
notes, they are helpful in maintaining comments, environmental contexts,
nonverbal cues etc. These filed notes are helpful and can be compared
while transcribing audio recorded data. Such notes are usually informal but
should be secured in a similar manner as the video recordings or the audio
tapes.

B. Qualitative Data Analysis

Qualitative data analysis such as notes, videos, audio recordings images,

and text documents. One of the most used methods for qualitative data
analysis is text analysis.

Text analysis is a  data analysis method that is distinctly different from all
other qualitative research methods, where researchers analyze the social
life of the participants in the research study and decode the words, actions
etc. 

There are images also that are used in this research study and the
researchers analyze the context in which the images are used and draw
inferences from them. In the last decade, text analysis through what is
shared on social media platform has gained supreme popularity. 

Characteristics of Qualitative Research Methods

1. Qualitative research methods usually collect data at the sight, where the
participants are experiencing issues or problems. These are real-time data
and rarely bring the participants out of the geographic locations to collect
information.

2. Qualitative researchers typically gather multiple forms of data, such as

interviews, observations, and documents, rather than rely on a single data
source.

3. This type of research method works towards solving complex issues by

breaking down into meaningful inferences, that is easily readable and
understood by all.
4. Since its a more communicative method, people can build their trust on
the researcher and the information thus obtained is raw and unadulterated.

Qualitative Research Method Case Study Example

Let’s take the example of a bookstore owner who is looking for ways to
improve their sales and customer outreach. An online community of
members who were the loyal patrons of the bookstore were interviewed
and related questions were asked and the questions were answered by
them.

At the end of the interview, it was realized that most of the books in the
stores were suitable for adults and there were not enough options for
children or teenagers.

By conducting this qualitative research the bookstore owner realized what

the shortcomings were and what were the feelings of the readers. Through
this research now the bookstore owner can now keep books for different
age categories and can improve his sales and customer outreach.

Such qualitative research method example can serve as the basis to

indulge in further quantitative research, which provides remedies.

Qualitative Research Methods Vs Quantitative Research

Methods
The basic differences of qualitative research methods and quantitative
research methods are simple are straightforward. They differ in:

 Their analytical objectives

 Types of questions asked
 Types of data collection instruments
 Forms of data they produce
 Degree of flexibility
Learn More: Difference between Quantitative Research and Qualitative
Research

Attributes Qualitative Research Methods Quantitative Research Methods

This research method focuses on to Quantitative research method focuses on

Analytical
describe individual experiences and describing the characteristics of a
objectives
beliefs. population.

Types of Open ended questions Closed ended questions

questions
asked

Use semi-structured methods such as Use highly structured methods such as

Data collection
in-depth interviews, focus groups, and structured observation using questionnaires
Instrument
participant observation and surveys

Form of data
Descriptive data Numerical data
produced

Participant responses do not influence or

Degree of Participant responses affect how and
determine how and which questions
flexibility which questions researchers ask next
researchers ask next

UNIT-3

Advantages of primary data:

Advantages of primary data are as follows:

• The primary data are original and relevant to the topic of the research
study so the degree of accuracy is very high.

• Primary data is that it can be collected from a number of ways like

interviews, telephone surveys, focus groups etc. It can be also collected
across the national borders through emails and posts. It can include a large
population and wide geographical coverage.

• Moreover, primary data is current and it can better give a realistic view to
the researcher about the topic under consideration.

• Reliability of primary data is very high because these are collected by the
concerned and reliable party.

Disadvantages of primary data:

Following are the disadvantages of primary data: •

For collection of primary data where interview is to be conducted the coverage

is limited and for wider coverage a more number of researchers are required.
• A lot of time and efforts are required for data collection. By the time the data
collected, analysed and report is ready the problem of the research becomes
very serious or out dated. So the purpose of the research may be defeated.

• It has design problems like how to design the surveys. The questions must be
simple to understand and respond.

• Some respondents do not give timely responses. Sometimes, the

respondents may give fake, socially acceptable and sweet answers and try to
cover up the realities.

With more people, time and efforts involvement the cost of the data collection
goes high. The importance of the research may go down.

• In some primary data collection methods there is no control over the data
collection. Incomplete questionnaire always give a negative impact on
research.

• Trained persons are required for data collection. In experienced person in

data collection may give inadequate data of the research.

Advantages of Secondary Data:

Advantages of secondary data are following:

• The primary advantage of secondary data is that it is cheaper and faster

to access.

• Secondly, it provides a way to access the work of the best scholars all
over the world.

• Thirdly, secondary data gives a frame of mind to the researcher that in

which direction he/she should go for the specific research.

• Fourthly secondary data save time, efforts and money and add to the value
of the research study. 10

Disadvantages of Secondary data: Following are the

disadvantage of secondary data:
• The data collected by the third party may not be a reliable party so
the reliability and accuracy of data go down.
• Data collected in one location may not be suitable for the other
one due variable environmental factor
• With the passage of time the data becomes obsolete and very old
• Secondary data collected can distort the results of the research.
For using secondary data a special care is required to amend or
modify for use.
• Secondary data can also raise issues of authenticity and copyright.
Keeping in view the advantages and disadvantages of sources of data
requirement of the research study and time factor, both sources of
data i.e. primary and secondary data have been selected. These are
used in combination to give proper coverage to the topic.