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English Business

1. Controlled Practice

Based on the conversation above, complete the participant’s

note below:

TRANSACTION/ RECORD NAME TRANSACTION/ RECORD

DETAILS
Step 1: When asking for a quote We tell supplier:
a. Item we want
b. Quantity we need
Step 2: Quote record form We write down:
a. Thowing the supplier’s name
b. The item
c. The quantity
d. The price
Step 3: Supplier’s quote Supplier sends/ faxes to us:
a. Price
b. Special discounts
c. Delivery costs
d. Delivery time
Step 4: To place an order and Using We send to supplier:
our order form a. Our name
b. Supplier’s name
c. Our order number
d. Item details- name, reference
number, number of units, and price
e. Agreed delivery date from the
supplier’s fax
f. The delivery address
g. Signature

Putri Agustin Shinta NIngrum 1801810030015

 Step 5: We goods arrive as agreed. We must :
Delivery note a. To sign it
b. Hand it back to the driver

3. Word Study

A. Complete the following word table by writing the missing

forms in the space provided. The first one has been done

for you. Do not include person/ agent under noun.

Noun Verb Adjective
Sale / Sales Sell Saleable / Selling
Variety Vary Various / Varied
Comparison Compare Compared
Speciality Specialize Special / Specialized
Agreement Agree / agreeable
Signature Sign Signed
proof Prove Provable
Presumption presume Presumed

Putri Agustin Shinta NIngrum 1801810030015

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2. Presentation

Exercise:

Prepare a conversation with your partner about :

a. How to handle an order

Gilang : Hello Good Afternoon
Shinta: Hello Good afternoon i am shinta from pt unilever. sorry who am i
talking to?
Gilang: I am missing from pt abc
Shinta: Yes there is something I can help with
Gilang: So I want to order soy sauce in small bottles of 10 boxes.
Shinta: We have a special offer this month if you buy small and large bottles
of soy sauce each 10 boxes you will get a 30% discount how are you
interested?
Gilang: Really? Alright I'll take it
Shinta: Well shall i note your order? please give me your phone number and
also your company address for shipping your order.
Gilang: 0811111111 and the address is at Jl rose no 34.
Shinta; Thank you for the order, please wait. is there anything I can help
again?
Gilang: No. thanks. Good afternoon
Shinta: Good afternoon

b. How to decline an offer

Gilang: Hello good afternoon
Shinta: Hello good afternoon sorry who am i talking to?
Gilang: I gilang from PT. ABC can talk with Ms. Shinta
Shinta: yes i am. Can I help you, Mr. Gilang?

Putri Agustin Shinta NIngrum 1801810030015

 Gilang: This is the way my company wants to offer the product that your
company usually orders if you order more than 1 truck as usual, it will get a
20% discount
Shinta: so 2 truck orders will get 20%
Gilang: That's right
Shinta: sorry sir gilang I refuse your offer because our company needs only
one truck only
Gilang: Yes Ms. Shinta it's okay.
Gilang: No, Miss Shinta.
Shinta: thank you for the offer sir gilang
Gilang: Yes Ms. Shinta. Good afternoon
Shinta: good afternoon.

c. How to serve a customer come to your store

Shinta: good afternoon sir. Please sit. Is there anything I can help?
Gilang: yes sis I want to order sis
Shinta: sorry sir, with whom?
Gilang: I'm GIlang from pt ABC
Shinta: Yes, sir, what are you going to order?
Gilang: I want to order 10 boxes of soy sauce
Shinta: Can I have your cellphone number and company address, sir?
Gilang: 081111111, the address is Jl Rose No. 24
Shinta: Sir, this is the receipt, you can read the 10 boxes, the total price of
IDR 3,000,000 will be sent to this address and please sign here
Gilang: Here's the money.
Shinta: well sir, I received the money Rp. 3,000,000. Can I help you again,
sir?
Gilang: No sis
Shinta: thank you for the order, please wait.
Gilang: yes miss good afternoon
Shinta: good afternoon sir

B. Complete the following sentences about order processing

1. with an appropriate word.

2. We usually process our orders by phone on Monday

3. We normally supply delivery of the orders at the end of the week

Putri Agustin Shinta NIngrum 1801810030015

 4. Invoices are normally sent by supplier for following week

5. If there is a mistake in the invoice, I normally speak to the supply company

by phone

6. After that I usually confirm details of the mistake in a form and I send the
details by driver so that the suppliers receive the information right away.

C. Vocabulary

To stock Hold goods for sale

Trade Business of buying and selling

Quote (quotation) Estimate of what something
will cost Thing e.g. product to
be sold or bought

Discount Item Special price offered by

seller to
buyer, usually as a percentage
off the normal price
Unit price Price for a single product

To hand Give

Bill Document showing amount to

be paid

Invoice See: bill

Putri Agustin Shinta NIngrum 1801810030015