Sue Pisciotta

Greater Philadelphia Area

Chief Support Architect - Digital Transformation Enterprise Architect Practice - Premium
Engagements

Summary
Digital Transformation journey, E2E Customer Architectures, Critical Deployment Scenarios and
Strategic products adoption. Setting S/4HANA as the digital core.

Experience
Chief Support Architect at SAP
June 2015  -  Present  (1 year 1 month)
✓ Define and deliver innovation strategy for complex, global MaxAttention customers.
✓ Own and drive adoption of Global Services & Support strategic topics.
✓ Manage global complex engagements: MaxAttention Positioning & Set-up & Delivery
✓ Currently assigned as the Technical lead managing one customer’s Digital Transformation
journey into S/4 HANA.

Support Architect III at SAP

2010  -  2014  (4 years)
Became the champion and multiplier for the Integration Validation methodology which helped
customers introduce solutions into their productive environments smoothly while maintaining
ongoing operations with minimal disruptions.
Led several high profile customers with very complicated business process scenarios using the IV
methodology:
✓ Brought the first Suite on HANA implementation to production
✓ Led a Proof of Concept proving HANA is scalable and performed well within the KPI’s for one of
our top 10 highest volume customers in North America.

Support Architect II at SAP

2004  -  2009  (5 years)
✓ Led Database Team with 13 direct reports
✓ Owned of the System Administration and Volume Test Optimization support packages.
✓ Owned the performance and tuning education for the entire CoE support organization.
✓ Specialized in Business Process end to end performance monitoring and tuning, recommending
appropriate tuning optimizations and configurations.
 ✓ Provided technical assistance to the field in a Front & Back office capacity.

Support Consultant at SAP

2001  -  2004  (3 years)
✓ Led de-escalations teams to manage global escalation with visibility directly to the SAP Board.
✓ Dealt with difficult customers and situations. Led several critical customer engagements.
Mentored new members of onsite support teams.
✓ Scoped, planned and executed customer short and long range support plans.
✓ Provided technical training, mentoring and support for both internal and customer facing
engagements.

Senior R/2 Basis Consultant at SAP

November 1994  -  2001  (7 years)
Installed, maintained and upgraded Basis System Software. Provided onsite support, consulting
and training for customers.

Senior Analyst at ExxonMobil

1979  -  1994  (15 years)
Exxon Computing Services Company

Responsible for the SAP Basis setup, info structure, performance and tuning for all of the Exxon
worldwide SAP projects that were maintained in the Houston Data Center.
Sue Pisciotta
Greater Philadelphia Area
Chief Support Architect - Digital Transformation Enterprise Architect Practice - Premium
Engagements

Profile Notes and Activity (1)

6/23/2016—View by SAP S/4HANA Online Training